With growing demand for Google Cloud, customers are increasingly expecting more reliable advisory and implementation skills from Google Cloud Systems Integrator (SI) Partners. Our model for professional services remains differentiated, with a heavy co-dependence on our SI Partner ecosystem to drive success for our customers. Therefore, enabling and nurturing strong delivery capabilities in our Partners is a responsibility we take seriously. The Google Cloud Global Services Delivery and Global Partner Ecosystem & Channels team jointly made significant investments earlier this year to underscore our commitment in this area. That’s why we’ve created the expanded Partner Delivery Excellence portfolio, a rich set of resources to help Google Cloud Partners deliver high-quality Google Cloud projects. Whether you’re a Partner just getting started with Google Cloud or have prior experience, we have the resources you need to succeed and we’ll meet you where you are in this journey.

Here are some of the key offerings in the Partner Delivery Excellence portfolio:

Stage: Building delivery skills | Pre-engagement

• Delivery Readiness Index (DRI): a framework that enables SI Partners to receive customized, individual level delivery enablement recommendations based on each consultant’s delivery readiness, assessed across training, certifications, delivery skills validation and prior delivery experience. 
• Delivery Navigator (coming soon): A delivery management platform consisting of delivery methods, work management tools, and dashboards that enables Google PSO and Partners to drive a high-quality, globally consistent project experience. You’ll hear more about this in an upcoming blog post.

Stage: Develop delivery expertise | Preparing for a delivery project

• Delivery Runbooks: Workload-level detailed delivery guides which include reference architectures, detailed migration steps, validation guidelines, common troubleshooting tips and more.
• Delivery Bootcamps: In-person or hybrid mode multi-day sessions conducted by experienced Google Cloud Consultants and customizable to the specifics of a Google Cloud project for a customer.
• Use case learning: Self-paced learning in the form of bite-sized lectures to build foundational delivery skills at the workload level, with quiz based assessment to validate knowledge gained.
• Delivery labs: Hands-on labs, hosted on our Qwiklabs platform, that complement use-case learning to build and test core delivery skills through a series of practical delivery scenario challenges.

Stage: Leverage Google delivery SMEs | During active project delivery

• Onboarding accelerator: Enables Partners with advisory services to onboard customers on Google Cloud foundations and migrate the first workload quickly and efficiently, by imparting knowledge and best practices from the Technical Onboarding Center. Supported workloads span Infrastructure & Application modernization, Analytics & AI and Databases.
• Delivery Helpdesk: In-the-moment implementation support for Partners during a live Google Cloud project through a standard case management process. Google Global Services Delivery teams well versed in the technology area will advise and help Partners resolve the issue at hand.
• Delivery Assurance Services: Project-level safeguarding services that are delivered in the context of an active Partner-led customer project. 

Stage: Leverage Google delivery expertise independent of projects | Build, scale and optimize Google Cloud practices

• Tooling advisory: Assessment of Partner tools with detailed recommendations to enhance tools architecture for better scale, security, ease of use and, where applicable, pointers to Google Cloud open-source tools and best practices.
• Resident Experts: We are selectively introducing this offering of specialists from Google Cloud Consulting teams embedded with Partners for a fixed period of time and with defined scope and deliverables. Partners can leverage these experts to build core delivery capabilities in new areas like generative AI,  sharpen existing Google Cloud capabilities in adjacent solution areas like Data & Analytics or have access to expertise to define a comprehensive automation strategy for Google Cloud migration practices.

We are confident that the Partner Delivery Excellence portfolio brings forth much of what’s needed for our Partners to not only deliver high-quality services but also profitably grow their Google Cloud services business quickly and efficiently.

To learn more about the portfolio or to share your feedback or suggestions, please contact your Google Cloud Partner representative. 

If you are attending Partner Summit during Google NEXT in August, we look forward to seeing you in the breakout series where we have a dedicated session on this topic.

Thank you for reading. And thank you for your partnership!

What does “accessibility” mean to businesses? It’s not just about making sure that your office or retail space is accessible to workers and customers who have mobility challenges, it’s also about making sure that your apps, digital tools and content are also more accessible to everyone. 

Our product teams work every day to ensure that tools like G Suite have built-in accessibility features. As a Program Manager, I help create those features and use many of them myself, as I’m blind. I would like to give an overview of product accessibility features that have been available for some time, as well as some new ones. 

Listen to content with help from screen readers. 
A screen reader is a helpful tool for people who are blind or have low vision. It provides methods to interact and control applications and also converts content on screen into spoken text. With a screen reader and keyboard shortcuts, you can read, edit, and comment on files. Getting started is easy: In Google Docs, Slides, or Sheets, go to the Tools menu, and in “Accessibility settings,” check the “Turn on screen reader support” box. Learn how to turn on screen reader support in Docs.

G Suite supports several screen readers, including ChromeVox, Google’s own screen reader. ChromeVox is automatically built into Chrome devices, like Chromebooks. You just have to enable it. There are many other screen readers you can use with G Suite too; this support guide explains which screen readers work best with which web browsers.

Another way to listen to content is with Select-to-speak, a feature that reads content aloud to you using text-to speech (TTS) to verbalize highlighted content. To try it out, highlight text and activate the select-to-speak button. An example of a select-to-speak tool is the one built into ChromeOS.

See a summary of changes to your documents.
To make it easier for people to keep track of collaborators’ contributions in Google Docs (without having to actively watch every single change), we recently added a feature called Live Edits. Helpful if you use a screen reader or magnification, Live Edits periodically summarizes changes made to a document by collaborators within the sidebar. Learn how to comment and collaborate in Docs using a screen reader.

And for people who are sensitive to visual crowding, we also introduced eight different Lexend font families that have varied widths and spacing to accommodate different reading speeds. Read more details about these font options.

Use voice typing to “write” by speaking. 
Voice typing is a powerful productivity tool for everyone, including those who do not use a keyboard. It’s especially useful for people with low vision or with motor disabilities that may prevent them from using keyboards, mice or trackpads. When you speak into the computer’s microphone, voice typing uses artificial intelligence (AI) to convert your voice into text. In Docs, you can even use voice commands to select and edit text—for example, bolding words or cutting and pasting text.

In the past six months, Mynd Property Management has doubled in size—in part by hiring, but also through acquisitions that help build our business. It’s an exciting time to be at Mynd—every week brings new people who need to be set up with email and network access, which can also be a bit hectic. To speed onboarding, we use G Suite Enterprise to get our new people working as soon as they walk through the door.

Streamlined onboarding
We started using G Suite when we launched the business because it fit our overall approach to technology—that is, deploying cloud tools that are flexible for our employees and easy for IT to manage. Good thing we picked G Suite, because given the pace of our acquisitions—13 at last count—we have our hands full with combining business systems and keeping people productive. Onboarding is literally 80 percent of our daily work! 

Some people on our team don’t have technical backgrounds, so we are careful to only introduce new software tools once people are prepared to use them. With G Suite, people need very little ramp-up time because it is an intuitive, integrated solution. In one of our in-person training sessions, we showed an accountant how to open up a Microsoft Excel file in Google Sheets, and he started working on it right away, without much help.

We’re a remote-first company, so working in the cloud is second nature to us. About 75 percent of our total workforce are remote full-timers. G Suite tools are optimized for mobile, so they’re especially useful for the 50 full-time property managers who work solely on mobile devices in the field. 

Better meetings, easier file storage
In Mynd’s early days, we used G Suite Basic, but upgraded to G Suite Enterprise after Google Cloud Premier Partner Suitebriar showed us the benefits of using tools like Hangouts Meet and shared drives in Google Drive. They’ve really helped us scale the business, so we can stay productive even in the midst of acquisitions—and of course, onboard people more quickly. 

Many G Suite tools have become things we can’t live without. Our executives got first crack at using Hangouts Meet Hardware, and loved it so much—especially the recording feature—that now all of our conference rooms have it. 

Google Drive got the same love from everyone. It’s all we need for file sharing and storage, which means we don’t have to pay for another storage solution. Drive also helps with onboarding; as soon we assign an employee a Google Account, she or he automatically gets access to the shared drives (in Drive) that they need to do their jobs. 

Customizing the tech stack
As much as we love G Suite, we still like to use some non-G Suite tools. It helps that we can tailor G Suite to fit in our technology stack any way we want. We’d never get that control and customization from other vendors in the productivity space.

For example, we love using Slack for internal chat and messaging, so we turned off Hangouts Chat. We like that we can control these channels, and that G Suite is not an all-or-nothing product. That means we’re not afraid to try out new G Suite features, since we can roll them back if they’re not right for us. 

The result of our day-to-day G Suite use is that we don’t suffer much down time even during acquisitions. We can pull relevant data from users’ old systems and easily automate user creation from start to finish. When we merge with companies that already use G Suite, we can move their data over to the business in less than a week.

When we recently moved over 80 new employees and 50 different web domains to G Suite, it was much less challenging than we expected. Since we don’t plan to slow down on acquisitions, we breathe easier knowing that G Suite keeps everyone working in the middle of so much change.

Diversity, equity, and inclusion (DEI) are more than buzzwords, they are critical components of workplace culture that have real, tangible impacts on your entire organization. Well-executed and robust DEI initiatives ensure that every single employee feels welcomed and valued when they are at work. And that’s not all—done right, DEI will create a thriving environment that fosters increased engagement, productivity, and ultimately, new innovation.

Now, more than ever there is more urgency to incorporate diversity and inclusion into every aspect of your business. Not only because it enhances your ability to be responsive to users and customers, but because it builds trust and a sense of belonging for your employees.

So, how do you build a representative workforce and inclusive teams? 

Read our short eBook to learn steps you can take to build DEI into your business along with insights from our own journey at Google Cloud.