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90-Sec Demos of Truly Incredible Customer Care Calls Powered By AI
How real, fast, and easy do you think an AI-powered call center experience is for customers today?
It’s likely you have seen AI-powered chatbots and are deeply unimpressed with the static nature of the interaction between customers and service representatives.
But that’s not how Google Cloud’s AI-powered contact centers are.
Here have a look yourself. Here’s what a customer from a bank or financial organisation would experience.
And here’s what a customer from a telecom company would experience.
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26:00 Minutes
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Measuring and Improving Speech-to-Text Accuracy
Google Cloud’s Speech-to-Text API has a large number of uses including making customer service teams more effective and increasing their ability to improve customer experience.
Google Cloud’s Speech-to-Text API provides incredible accuracy out of the box. What many might not know is that it also has new tools for enhancing accuracy and customizing the model for your industry, domain, or use case.
In this video, Calum Barnes, Product Manager, Google Cloud, offers an overview of Google Cloud’s Speech-to-Text abilities, then he talks about how you can measure the accuracy of speech to text on your own data. He also discusses what you can do using Google Cloud tools to improve your Speech-to-Text accuracy levels.
Come learn how Google measures accuracy and how you can use its tools to customize your model and improve accuracy. Barnes will walk you through the basic concepts and introduce a lab that you can complete later on your time.
Google is a Leader in the 2019 Gartner Magic Quadrant for Data Management Solutions for Analytics

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As organizations continue to produce vast quantities of data, they increasingly need platforms that allow them to analyze, store, and extract meaningful insights from that data. And research from analyst firms like Gartner offer an important way for organizations to evaluate and compare cloud data warehouse providers.
Earlier this year, Gartner named Google a Leader in the 2019 Gartner Magic Quadrant for Data Management Solutions for Analytics (DMSA) (report available here). This evaluation covers Google Cloud’s core data analytics offerings, including BigQuery, a serverless, managed data warehouse, Cloud Dataproc, a managed Spark and Hadoop service, and Cloud Dataflow, which enables you to stream and batch-process your data. Here are a few takeaways:
Simplicity and speed
BigQuery’s performance permits complex queries on large-scale data sets to return in seconds, and a substantial number of BigQuery customers maintain data warehouses that store more than 50 terabytes (and a few customers now use more than 100 petabytes). More than half of these customers are loading data either continuously or many times per day. These customers value the ability to extract, transform, load, and analyze their data on a serverless platform, all without maintaining any underlying infrastructure.
A versatile serverless data warehouse
One of BigQuery’s major advantages is its ability to allow customers to address a wide variety of use cases—from a traditional data warehouse to data science. Over the past year, we’ve worked hard to introduce new features in BigQuery like data types for financial and monetary uses, BigQuery GIS for geospatial data, and machine learning capabilities through BigQuery ML. BigQuery’s continuous ingest capabilities make it suitable for an operational—or a real-time—serverless data warehouse.
An expanding ecosystem
With overall increased market adoption, our analytics offerings continue to benefit from a fast-growing partner ecosystem of service providers, and business intelligence (BI) and data integration vendors. In particular, in 2018 we expanded our partnerships with established industry providers, including Confluent, Dell Boomi, Informatica, Looker, Reltio, Tableau, and ThoughtSpot.
More and more organizations are finding value in Google Cloud’s serverless data warehouse and analytics offerings. If you’d like to learn more, you can download a complimentary copy of the Gartner Magic Quadrant for Data Management Solutions for Analytics on the Google site (requires an email address).
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Post-COVID: Times Driven by Data Analytics and Intelligence

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As we think about economic recovery from COVID-19—both inside Google and outside through working with Google Cloud customers—we’ve made many important observations. Among them is the recognition that the ways software developers and IT practitioners work together will shift in the post COVID-19 world. Our economic recovery today will look different than past recoveries, and on a fundamental level, the way we innovate will be different than it’s ever been before.
Right now, we’re entering a new phase of cloud computing, where businesses have shifted from making tactical infrastructure decisions, to making larger IT decisions with an eye towards enabling transformation throughout the company. Data, and what we can do with that data, is key to this transformation. And how companies put data in the hands of every employee to help catalyze transformation and solve the most important and impactful opportunities in their industries is at the core.
A recent Google-commissioned study by IDG highlighted the role of data analytics and intelligent solutions when it comes to helping businesses separate from their competition. The survey of 2,000 IT leaders across the globe reinforced the notion that the ability to derive insights from data will go a long way towards determining which companies win in this new era.
Data analytics and intelligence were prioritized during COVID-19
The results of the IDG study show a separation amongst those organizations that embrace the capabilities of today’s data analytics and AI/ML tools and those that do not. When COVID-19 hit, many organizations cancelled IT initiatives, with 55% of respondents delaying or cancelling at least one technology project. However, 32% of respondents accelerated or introduced initiatives around building out or improving the use of data analytics and intelligence. IT leaders realize how critical data is to their future success, even when resources are scarce.
Digital-focused companies are faster to embrace advanced intelligence tools
Furthermore, enthusiasm for big data analytics, AI, and ML technologies is highest among companies who are further along in their digital transformation journeys. Fifty-four percent of companies who identify as “Fully digitally transformed” or “Digital native” are using or considering using these tools, vs. the global average of 37%. And, these same organizations are embracing the promise of AI more than their peers. Forty-eight percent felt that “Embedded AI across our full stack of cloud solutions will be critical” vs 39% of digital conservatives. These companies realize these digital tools enable them to be more resilient, agile, and prepared for whatever the future brings.

Companies are turning to cloud to maximize insights from data
As companies tap into the promise of data analytics and AI/ML, they are turning to cloud for help. When considering which cloud providers to work with, 78% of respondents said big data analysis is a “must have” or a “major consideration,” which placed this capability at the top of the list of consideration factors. This is not surprising, as cloud solutions address the most common pain points and barriers to innovation. Three of the respondents’ top four areas impeding innovation are addressed by cloud: Insufficient IT & developer skill sets (1st), security risks and concerns (2nd), and legacy systems and technologies (4th). Plus, cloud makes it easier to quickly launch a project, scale up or scale down, and pay for only what you use.

COVID-19 changed the very nature of business, and of IT. It forced IT leaders to decide where to put their scarce resources and big data analytics and AI/ML were, understandably, at the top of the list. To learn more about the findings, download the IDG report “No turning back: How the pandemic reshaped digital business agendas.”
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What is BigQuery?
BigQuery is Google Cloud’s enterprise data warehouse designed to help you ingest, store, analyze, and visualize big data with ease.
Organizations rely on data warehouses to aggregate data from disparate sources, process it, and make it readily available for data analysis that supports their strategic decision-making.
You can ingest data into BigQuery either through batch uploading or streaming data directly to deliver real-time insights.
As a fully-managed data warehouse, Google takes care of the infrastructure so you can focus on analyzing your data up to petabyte scale.
BigQuery supports the same Structured Query Language, or SQL, for analyzing your data, which you may be familiar with if you’ve worked with ANSI-compliant relational databases in the past.
If you’re looking to create machine learning models using your enterprise data, you can do so with BigQuery ML.
With only a few lines of SQL, you can train and execute models on your BigQuery data without needing to move it around.
When it comes time to visualize your data, BigQuery integrates with Looker, as well as several other business intelligence tools across our partner ecosystem.
Now, how do you use BigQuery?
Luckily, it’s straightforward to get up and running with BigQuery.
After creating a GCP project, you can immediately start querying public data sets, which Google Cloud hosts and makes available to all BigQuery users, or you can load your own data into BigQuery to analyze.
Interacting with BigQuery to load data, run queries, or even create ML models can be done in three different ways.
First is by using the UI and the Cloud Console. Second is by using the BigQuery command line tool. And third is by making calls to the BigQuery API, using client libraries available in several languages.
BigQuery is integrated with Google Cloud’s Identity and Access Management Service so you can securely share your data and analytical insights across the organization.
What does it cost to use BigQuery?
With BigQuery, you pay for storing and querying data and streaming inserts.
Loading and exporting data are free of charge.
Storage costs are based on the amount of data stored and have two rates based on how often the data is changing.
Query costs can be either on demand, meaning you are charged per query by the amount of data processed, or flat rate for customers who want to purchase dedicated resources.
Want to Code for the Cloud? Get Started with the Native App Development Track

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Earlier this year, we launched the Google Cloud skills challenge, which provides 30 days of free access to training to build your cloud knowledge and an opportunity to earn skill badges that showcase your Google Cloud competencies. Today, we’re adding a Native App Development track to the skills challenge, joining the Getting Started, Data Analytics, Kubernetes, Machine Learning (ML) and Artificial Intelligence (AI) tracks.
The Native App Development track is designed for cloud developers who want to learn to build serverless web apps and Google Assistant applications on Google Cloud using Cloud Run and Firebase. Specifically, you’ll have an opportunity to earn three skill badges in the Native App Dev track: Serverless Firebase Development, Serverless Cloud Run Development, and Build Interactive Apps with Google Assistant. To earn a skill badge, you complete a series of hands-on labs and take a final assessment challenge lab to test your skills.
Here’s an overview of each badge.
Serverless Firebase Development
To earn this skill badge, you’ll learn how to build serverless web apps, import data into a serverless database, and build Google Assistant applications using Firebase, Google’s backend-as-service platform for creating mobile and web applications.
Serverless Cloud Run Development
For this badge, you’ll discover how to use Cloud Run, a fully managed serverless platform, to connect and leverage data stored in Cloud Storage. You’ll learn how to use Cloud Run to build a resilient, asynchronous system with Pub/Sub, build a REST API gateway as well as build and expose services.
Build Interactive Apps with Google Assistant
To earn the final skills badge, you’ll build Google Assistant applications by creating a project in the Actions console, integrating Dialogflow, testing your action in the Actions simulator, and adding Cloud Translation API to your assistant application.
Ready to jump into the skills challenge? Sign up here.
You can also check out this quick video below to learn how to join the skills challenge.
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