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Indian Retailer Figures Optimizes Hyperlocal Delivery to Increase Customer Experience
Anyone who follows the Indian e-commerce scene knows that one of the largest challenges these companies face is hyperlocal delivery.
That was a problem facing Wellness Forever, a retail chain of pharmacies with 150-plus stores across India.
“Exactly a year ago, we started our journey of hyperlocal deliveries. This optimization was a big time challenge for us to understand how to optimize this,” Palani Subbiah, CTO, Wellness Forever.
The problem in front of Wellness Forever was to identify which customer could can be sold from which store, so that a delivery could be made within 90 minutes.
“We handle a large amount of customer data and we wanted to use insights to help and improve the customer satisfaction index,” says Subbiah.
To do that Wellness Forever leveraged Google Big Query to run massive amount of data to come up with the operational insights. They also used Firebase and Google Maps.
“By 2021, we are going to have about 450 stores. Those stores are going to be not only a physical store, which is a digital store.
How Pantheon Improved Performance and Reliability by Moving to Google Cloud

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Google Cloud Results
- Improves performance and reliability, enabling Pantheon to serve larger customers
- Supports 99.95% uptime across 200,000+ websites
- Reduces cloud infrastructure costs by 40%
- Enables future analytics offerings based on machine learning and big data analytics
Nearly every business needs a web presence—but the vast majority of companies don’t want to be involved in the technical aspects of coding, deployment, hosting, security, and scaling websites. To stay focused on the business value and creative aspects of their websites and avoid managing infrastructure, thousands of companies turn to Pantheon, a website operations and hosting platform that powers over 200,000 websites.
Pantheon promises its customers speed, reliability, and scalability plus world-class collaboration and workflow tools. For five years, the company was able to deliver high service levels in all three areas running its platform on bare-metal virtual cloud servers. However, as its business grew, network links began to saturate under heavy load, risking instability. As Pantheon’s business evolved to focus on servicing some of the largest websites in the world, the company wanted to partner with a more innovative cloud services provider.
“We wanted a partner that could give us what we offer to our own customers: the flexibility to scale smoothly and consume services without building them from scratch,” says David Strauss, CTO, Pantheon. “It was time to move beyond custom containers on managed VMs and extend our cloud strategy to include next-generation technologies for container management and analytics.”
Pantheon evaluated several leading cloud providers and determined that Google Cloud Platform would be the best fit for its business and customers. Engineering had the final say, running a battery of functionality and performance tests at the storage, database, and web server layers.
“In every test our engineers did, Google Cloud Platform came in as better, faster, and more cost effective than the competition,” says Niall Hayes, COO, Pantheon. “We compared MariaDB to Google Cloud SQL and Cassandra to Google Bigtable, and container density improved from 250 to 400 containers per server.”
Migrating 200,000+ sites in 2 weeks
Pantheon wanted to make the transition transparent to its customers, so a fast and smooth migration to Google Cloud Platform was essential. With help from Google, Pantheon completed the migration quickly and moved 500TB of databases, code, and files with zero customer impact.
“We migrated over 200,000 websites to Google Cloud Platform in 2 weeks, including 50,000 that are heavily trafficked and actively developed, and nobody noticed,” says Josh Koenig, Co-founder and Head of Products at Pantheon. “The speed was incredible. There was no downtime, and we filed no additional support tickets with Google during the entire process.”
The platform for platforms
For its content management system runtime environment, Pantheon runs its own homegrown container management technology on Google Compute Engine. To automate scaling for other core services such as its routing layer and distributed file system, it uses Google Kubernetes Engine for cluster management and orchestration.
“Google is the clear leader in Kubernetes and container management, which aligns very well with our open source values and our vision for the future,” says Niall. “With Google Kubernetes Engine we get better resource efficiency, and automated operations and autoscaling take a lot of administration off our plate.”
In addition to smooth scaling, Pantheon and its customers benefit from improved performance and reliability thanks to the high-quality private network offered by Google.
Further, the Google partnership with Fastly enables direct connectivity to Google Cloud Platform to improve performance for edge caching. As a result of these improvements, Pantheon raised its availability service level agreement (SLA) from 99.9% to 99.95% and can now take on even larger customers.
“Google’s network topology, both locally and globally, performs better and more reliably than competing solutions, making Google Cloud Platform the best choice for us and for our customers,” says David. “Google beats any other cloud provider as the best platform-for-platforms.”
Adds Josh: “Google has unbelievable technology around persistence and replication between zones and regions, and that is not something we could find anywhere else. This allows us to offer advanced disaster recovery and failover services to our customers.”
Strengthening customer relationships
Pantheon uses Google BigQuery, a fully managed, cloud-based data warehouse, to integrate with Fastly and analyze website traffic on behalf of its customers. Previously, Pantheon was unable to ingest edge data quickly enough from Fastly, limiting its ability to identify issues and provide the best customer service. Today, Fastly streams logs in real time into Google BigQuery for analysis, giving Pantheon a wealth of insights.
“We use Google BigQuery to identify customers that have outgrown their infrastructure or need to right-size for business growth,” says David. “We can have proactive conversations and add a lot of value to the relationships. Soon, we plan to make Google BigQuery available to our customers so they can better understand their own traffic.”
Adds Niall: “Google Cloud Platform is more data-oriented than other cloud providers, making it a better match for our needs and our customers’ strategic initiatives.”
Integrated, granular security
Pantheon appreciates that Google Cloud services are built for public cloud, with granular security as a core design and development requirement. Employees simply use their G Suite credentials to gain access to Google Cloud Platform infrastructure and services.
“We’ve been a G Suite shop for years because of the paperless collaboration benefits,” says Josh. “G Suite connects our distributed company, and it was very natural to use those same logins for Google Cloud Platform.”
Staying competitive and productive
Moving to Google Cloud Platform opens up new possibilities for services Pantheon can offer to customers in the future, including machine learning and big data analytics, to give them a more complete view of how digital experiences are driving their businesses. Internally, engineers can move faster, do more effective capacity planning, and provide better service as Pantheon moves its products upmarket.
Pantheon expected to save 20% on cloud infrastructure costs by moving to Google Cloud Platform, but was able to double that savings with resource optimization and managed services.
“Since moving to Google Cloud Platform, our platform is more secure, reliable, and scalable than ever. We reduced our cloud infrastructure costs by 40%, and our customers’ sites run 45% faster than industry benchmarks,” says Niall. “Our engineers are Google fans for a reason—they’re happier, more efficient, and more productive on Google Cloud Platform.”
Simplifying Your Database Migration With Google Cloud

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For several decades, before the rise of cloud computing upended the way we think about databases and applications, Oracle and Microsoft SQL Server databases were a mainstay of business application architectures. But today, as you map out your cloud journey, you’re probably reevaluating your technology choices in light of the cloud’s vast possibilities and current industry trends.
In the database realm, these trends include a shift to open source technologies (especially to MySQL, PostgreSQL, and their derivatives), adoption of non-relational databases, multi-cloud and hybrid-cloud strategies, and the need to support global, always-on applications. Each application may require a different cloud journey, whether it’s a quick lift-and-shift migration, a larger application modernization effort, or a complete transformation with a cloud-first database.
Google Cloud offers a suite of managed database services that support open source, third-party, and cloud-first database engines. At Next 2022, we published five new videos specifically for Oracle and SQL Server customers looking to either lift-and-shift to the cloud or fully free themselves from licensing and other restrictions. We hope you’ll find the videos useful in thinking through your options, whether you’re leaning towards a homogeneous migration (using the same database you have today) or a heterogeneous migration (switching to a different database engine).
Let’s dive into our five new videos.
#1 Running Oracle-based applications on Google Cloud
By Jagdeep Singh & Andy Colvin
Moving to the cloud may be difficult if your business depends on applications running on an Oracle database. Some applications may have dependencies on Oracle for reasons such as compatibility, licensing, and management. Learn about several solutions from Google Cloud, including Bare Metal Solution for Oracle, a hardware solution certified and optimized for Oracle workloads, and solutions from cloud partners such as VMware and Equinix. See how you can run legacy workloads on Oracle while adopting modern cloud technologies for newer workloads.
#2 Running SQL Server-based applications on Google Cloud
By Isabella Lubin
Microsoft SQL Server remains a popular commercial database engine. Learn how to run SQL Server reliably and securely with Cloud SQL, a fully-managed database service for running MySQL, PostgreSQL and SQL Server workloads. In fact, Cloud SQL is trusted by some of the world’s largest enterprises with more than 90% of the top 100 Google Cloud customers using Cloud SQL. We’ll explore how to select the right database instance, how to migrate your database, how to work with standard SQL Server tools, and how to monitor your database and keep it up to date.
#3 Choosing a PostgreSQL database on Google Cloud
By Mohsin Imam
PostgreSQL is an industry-leading relational database widely admired for its permissive open source licensing, rich functionality, proven track record in the enterprise, and strong community of developers and tools. Google Cloud offers three fully-managed databases for PostgreSQL users: Cloud SQL, an easy-to-use fully-managed database service for open source PostgreSQL; AlloyDB, a PostgreSQL-compatible database service for applications that require an additional level of scalability, availability, and performance; and Cloud Spanner, a cloud-first database with unlimited global scale, 99.999% availability and a PostgreSQL interface. Learn which one is right for your application, how to migrate your database to the cloud, and how to get started.
#4 How to migrate and modernize your applications with Google Cloud databases
By Sandeep Brahmarouthu
Migrating your applications and databases to the cloud isn’t always easy. While simple workloads may just require a simple database lift-and-shift, custom enterprise applications may benefit from more complete modernization and transformation efforts. Learn about the managed database services available from Google Cloud, our approach to phased modernization, the database migration framework and programs that we offer, and how we can help you get started with a risk-free assessment.
#5 Getting started with Database Migration Service
By Shachar Guz & Inna Weiner
Migrating your databases to the cloud becomes very attractive as the cost of maintaining legacy databases increases. Google Cloud can help with your journey whether it’s a simple lift-and-shift, a database modernization to a modern, open source-based alternative, or a complete application transformation. Learn how Database Migration Service simplifies your migration with a serverless, secure platform that utilizes native replication for higher fidelity and greater reliability. See how database migration can be less complex, time-consuming and risky, and how to start your migration often in less than an hour.
We can’t wait to partner with you
Whichever path you take in your cloud journey, you’ll find that Google Cloud databases are scalable, reliable, secure and open. We’re looking forward to creating a new home for your Oracle- and SQL Server-based applications.
Start your journey with a Cloud SQL or Spanner free trial, and accelerate your move to Google Cloud with the Database Migration Program.
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The Inside Story of How Home Depot Migrated to Google BigQuery From an On-prem DW Solution
In the media, you will often hear story of how born-in-the-cloud companies manage with massive infrastructure.
But it is one thing is to be a startup, and build infrastructure with bespoke requirements. And quite another to have a complex, multinational organization with online, with mobile, with brick-and-mortar presence, and hundreds of thousands of SKUs and professional services, and many, many years of technology, innovation, and really smart engineers.
This is the second story. The story of how The Home Depot, the number-one home improvement retailer in the US pulled of that feat.
The Home Depot has over 2,200 stores, over 4 lakh associates, and 2017 revenues of over a $100 billion.
In this video, Rick Ramaker, technology director, data analytics at The Home Depot, and Kevin Scholz, distinguished engineer, The Home Depot, talk about how the company transformed and modernised its data warehousing, the challenges they faced and the benefits they accrued from the project.
It’s a fascinating watch!
Unification of Dataplex and Data Catalog: A Full Spectrum of Data Governance and Data Management at Scale

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Today, we are excited to announce that Google Cloud Data Catalog will be unified with Dataplex into a single user interface. With this unification, customers have a unified experience to search and discover their data, enrich it with relevant business information, organize it by logical data domains, and centrally govern and monitor their distributed data with built-in data intelligence and automation capabilities. Customers now have access to an integrated metadata platform that connects technical and operational metadata with business metadata, and then uses this augmented and active metadata to drive intelligent Data management and governance got easier the unification of Dataplex and Data Catalog
The enterprise data landscape is becoming increasingly diverse and distributed with data across multiple storage systems, each having its own way of handling metadata, security, and governance. This creates a tremendous amount of operational complexity, and thus, generates strong market demand for a metadata platform that can power consistent operations across distributed data.
Dataple provides a data fabric to automate data management, governance, discovery, and exploration across distributed data at scale. With Dataplex, enterprises can easily arrange their data into data domains, delegate ownership, usage, and sharing of data to data owners who have the right business context, while still maintaining a single pane of glass to consistently monitor and govern data across various data domains in their organization.
Prior to this unification, data owners, stewards and governors had to use two different interfaces – Dataplex to organize, manage, and govern their data, and Data Catalog to discover, understand, and enrich their data. Now with this unification, we are creating a single coherent user experience where customers can now automatically discover and catalog all the data they own, understand data lineage, check for data quality, augment with business knowledge, organize data into domains, and then use that combined metadata to power data management. Together we provide an integrated experience that serves the full spectrum of data governance needs in an organization, enabling data management at scale.
“With Data Catalog now being part of Dataplex, we get a unified, simplified, and streamlined experience to effectively discover and govern our data, which enables team productivity and analytics agility for our organization. We can now use a single experience to search and discover data with relevant business context, organize and govern this data based on business domains, and enable access to trusted data for analytics and data science – all within the same platform.” said Elton Martins, Senior Director of Data Engineering at Loblaw Companies Limited.

Getting started
Existing Data Catalog and Dataplex customers and new customers can now start using Dataplex for metadata discovery, management and governance. Please note that while the user experience interface is unified via this release, all existing APIs and feature functionalities of both products will continue to work as before. To learn more, please refer to technical documentations or contact the Google Cloud sales team.
Countries can Tackle Food Wastage Crisis Using Google’s Data Analytics

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With over ⅓ of the food in the USA ending up as waste according to the USDA, it is a compelling challenge to address this travesty. What will happen to hunger, food prices, trash reduction, water consumption, and overall sustainability when we stop squandering this abundance?

Beginning with the departure from the farm to the back of the store, the freshness clock continues to run. Grocers work very hard to purchase high quality produce items for their customers and the journey to the shelf can take a toll in both quality and remaining shelf life. Suppliers focus on delivering their items through the arduous supply chain journey to the store with speed and gentle handling. The baton is then passed to the store to unload and present the items to customers with care to sell through each lot significantly before the expiration or sell by date. This is to ensure that the time spent in the customer’s home is ample to ensure a great eating experience as well. Food waste is a farm to fork problem with opportunity at every step of the chain, but today we will focus on the segment that the grocery industry oversees.
With the complexities of weather, geopolitical issues, distribution, sales variability, pricing, promotions, and inventory management, it seems daunting to impact waste. Fortunately, data analytics and machine learning in the cloud is a powerful weapon in the fight against food waste. Data Scientists harness knowledge to draw meaning from data turning that data into decision driving information.
One key Google has been working on to accelerate value is to break down data silos and leverage machine learning to realize better outcomes, using our Google Data Cloud platform. This enables better planning through demand forecasting, Inventory management, assortment planning, and dynamic pricing and promotions.
That sounds great but how does it work?
Let’s walk through a day in the life journey to see how the integrated Google Data Cloud platform can change the game for good. Our friendly fictitious grocer FastFreshFood is committed to selling high quality perishable items to their local market. Their goal is to minimize food waste and maximize revenue by selling as much perishable fresh food as possible before the sell by date. Our fictitious grocer in partnership with Google Cloud could build a solution that will take a significant bite out of their food waste volume and better satisfy customers.
- Sales through the register and online are processed in real time with Datastream, Dataflow to keep an accurate perpetual inventory by minute of every single item.
- A Demand forecasting model using machine learning algorithms in BigQuery then identifies needs for back room replenishment, so Direct Store Delivery and daily store Distribution Centers manage ordering more efficiently to ensure just the right amount of each product each day.
- Realtime reporting dashboards in Looker with alerting capabilities enable the system to operate with strong associate support and understanding. The reporting suite shows inventory levels into the future, daily orders, and at risk items.
The pricing algorithm could also alert store leadership concerning any items that will not sell through and suggest real time in store specials resulting in zero waste at shelf and maximized revenue.

This approach is not just for perishable categories and is a pattern that works well for in-store produced items and center store items. The key point is that by bringing ML/AI to difficult business problems grocers are reinventing what is possible for both their profitability and sustainability.
The technical implementation of this design pattern in Google Cloud leverages Datastream, Dataflow, BigQuery and Looker products, it is detailed in a technical tutorial accompanying this blog post.
In partnership with Google Cloud, retailers can solve complex problems with innovative solutions to achieve higher quality, lower cost, and provide great customer experiences. To learn more from this and other use cases, please visit our Design Patterns website.
Curious to learn more?
We’re excited to share what we know about tackling food waste at Google, a topic we’ve been working on in the last decade as we’ve embarked on reducing our own food waste in our operations in over 50 countries in the world. The Google Food for Good team works exclusively on Google Cloud Platform with our partners on this topic. Two additional articles below.
Silos are for food, not for data – tackling food waste with technology
This business Cloud blog directly addresses information silos that currently exist across many nodes in the food system and how to break down cultural and organizational barriers to sharing.
“Unsiloing” data to work toward solving food waste and food insecurity
This follow-on technical Cloud blog articulates the path to setting up data pipelines, translating between data sets (not everyone calls a tomato a tomato!) and making sense of emergent insights.
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