Wipro has partnered with Google for migration of its enterprise-wide SAP footprint to the Cloud platform. The engagement will bring SAP applications and workloads to the cloud to support the country’s fourth-largest software services firm’s 180,000-plus employees.

Bhanumurthy B.M, President and Chief Operating Officer, Wipro said that as a provider of digital transformation services to some of the world’s most impactful businesses, it is critical that the company’s own core systems and technologies are running on intelligent and modern platforms that encompass the needs of the future.

“The technology that we’re getting into right now, and the kind of design led approach that we are taking, I think customers will benefit significantly from this,” he told ET.

Read the Full Story on Economic Times

Start your 2022 New Year’s resolutions by learning at no cost how to use Google Cloud with the following training opportunities:

30 day access to Google Cloud Skills Boost 

Register by January 31, 2022 and claim 30 days free access to Google Cloud Skills Boost to complete the Getting Started with Google Cloud learning path. 

Google Cloud Skills Boost is the definitive destination for skills development where you can personalize learning paths, track progress, and validate your newly-earned expertise with skill badges. 

The Getting Started with Google Cloud learning path will give you the opportunity to earn three skill badges after you complete hands-on labs and courses designed for aspiring cloud engineers and architects. It covers the fundamentals of Google Cloud including core infrastructure, big data and ML, writing gcloud commands, using Cloud Shell, deploying virtual machines, and running containerized applications on GKE.

Cloud OnBoard: half day training on getting started with Google Cloud fundamentals

Attend the Getting Started Cloud OnBoard on January 20 for a comprehensive Google Cloud orientation. Google Cloud experts will show you how to execute your compute, available storage options, how to secure your data, and available Google Cloud managed services. 

Cloud Study Jam: expert-guided hands-on lab

Google Cloud experts will walk you through a hands-on lab included in Google Cloud Skill Boost’s Getting Started with Google Cloud learning path when you join our Cloud Study Jam on January 27. Google Cloud experts will also answer questions live via chat during this event.

San José is one of the most diverse U.S. cities, with residents speaking more than 100 languages. Several years ago, we set out to improve city community interactions through more equitable service management and delivery. This demanded a new approach to automating the intake of requests from a majority population whose first language is not English.

We first created the 311 portal and app, which was an important step as we effectively separated resident service requests from emergencies. The way we describe it to our citizens, you call 311 for a burning question, and 911 for a burning building. In the last fiscal year, San José 311 received nearly 210,000 contacts by phone and an additional 211,000 service requests through the SJ 311 app. 

Through the portal and app, we gave citizens an omnichannel experience enabling them to interact with the city to request improvements, access useful information, and get emergency help when they need it. 

In order to truly serve our diverse communities, we recognized language translation services would be required to offer truly equitable services to everyone. That’s when we started working closely with SpringML, Google Cloud, and other partners with involvement from our Mayor and City CIO.

Building public services with community engagement in mind

When we first rolled out the My San José website and mobile app, we used an out-of-the-box translation service that ended up not working. It had poor accuracy and did not meet our needs to provide all citizens with coherent services. After looking at many other options, we decided to partner with SpringML and Google Cloud to leverage the AutoML Translation with other technologies such as our virtual agent.

SpringML was selected through an open RFP process, and helped us to build and optimize our integrations, interfaces, and more between several systems, making the app and website more intuitive to manage. SpringML delivered the product we needed on time and up to specifications, and additional value came from the training sessions they provided to our team. This enabled us to understand everything we could do with AutoML and opened the door to other enhancements such as simplifying the vernacular used with our residents, making government access easier to navigate regardless of natural language spoken. 

After establishing the My San José app’s translation capabilities using AutoML, SpringML also helped us incorporate Dialogflow virtual agents. Dialogflow also positions us to make modifications with our own staffing practices – something that has become increasingly important amid the frequent changes in service levels from COVID-19 response in the past year.

Responding to community needs

With the app up-and-running, our next step was to bring in community members to help with testing, improvements, and more. We wanted the app and the website to not just be something we provided to the community, but rather something they helped us build so they would readily adopt it.

Thanks to the greater accuracy of translation supported by Google Cloud services, we were able to leverage the expertise of a small pool of community members to evaluate translations. AutoML Translation and Glossary proved to be a powerful combination that pushed us closer to our goals. 

Our primary targets were Spanish and Vietnamese translations. We are now seeing 90 percent accuracy in automated Spanish translations while Vietnamese translations continue to improve. We continue to work to simplify the language used in these services, which makes a big difference in terms of ensuring optimal language accessibility.

This work includes best serving our community members who primarily use phones to get in touch with us through 311 services. Using Google Cloud Contact Center AI, we have been able to effectively manage the calls we receive 24×7 and communicate with residents who speak Spanish as well as English. No matter which channel one of our residents choose to use to reach out, we can serve them efficiently. 

A well-timed release

We’re proud of the work we’ve done. We’ve made many government services available to our community 24 hours a day, 7 days a week — accessible through many channels. Regardless of a person’s native language, the consistency of experiences enjoyed by everyone is improving every day thanks to AI. We’re also actively incorporating more language translation capabilities to better serve more people.

While we began this process several years ago, the recent integration of machine learning language translation with our customer relationship management system in late 2020 was very well-timed because we were able to incorporate this into our COVID-19 pandemic response. 

We’re also beginning to work with other municipalities across the U.S. to share some of the lessons we’ve learned and success we’ve seen in hopes of furthering more equitable citizen services far beyond our City limits. 

We are excited to continue working with SpringML, Google Cloud, and other partners to improve our city and the equity and quality of services that our residents enjoy.

Learn more about how you can work with a Google Cloud Partner here.

Bootstrap your Startup with our technical guided series

At Google Cloud, we want to provide you with the access to all the tools you need to grow your business. Through the Google Cloud Technical Guides for Startups, leverage industry leading solutions with how-to video guides and resource handbooks curated for startups.

This multi-series contains 3 chapters: Start, Build and Grow, which matches your startup’s stage of growth:

• The Start Series: Begin by building, deploying and managing new applications on Google Cloud from start to finish.
• The Build Series: Optimize and scale existing deployments to reach your target audiences.
• The Grow Series: Grow and attain scale with deployments on Google Cloud.

Kick off with The Start Series

The Start Series is designed to help your startup begin building, deploying and managing new applications on Google Cloud from start to finish. The series contains 12 videos and is dedicated to those who are starting out their cloud journey with Google Cloud. From setting up your project, to choosing the right compute option, to configuring your networking to managing your databases, and understanding support and billing – the Start Series guides you at every step of the journey.

Check out our website and our Google Cloud Technical Guides for Startups full playlist.

Coming up next – The Build Series

Launch into the next part of the journey continuing from the Start Series, with the upcoming Build Series, where we will be focusing on the optimization and scaling of existing deployments to help your startups reach your target audiences.

Join us by checking out the video series on the Google Cloud Tech channel, and subscribe to stay up to date.

See you in the cloud!

About FNM Group

FNM Group is the main private, integrated group in transportation and mobility in the North of Italy.

Industries: Other

Location: Italy

About Innext

Innext, one of Italy’s select Google Cloud Premier Partners, helps companies turn objectives into tangible actions, and change into a competitive advantage.

Industries:

Location:

Founded in 1877, the FNM Group is Italy’s second largest railway company, operating in the Lombardy region. With 700,000 passengers a day, the core business remains with railway operations, but in recent years the FNM Group has redefined itself as a mobility service provider rather than just a public transport operator, with transport solutions like car-sharing platforms in parts of the country disconnected from the main railway lines. As part of this evolution, in 2016, FNM Group initiated a new strategy to overhaul its technology and build a platform that could support its ambitious, new direction.

“We needed an IT system that could rapidly adapt to the new market requirements we are planning to address,” says Augusto de Castro, Director of Human Resources, Organization, and IT at FNM Group. “To achieve this goal, we decided to modernize our information system and move to a cloud-based infrastructure, so we started testing various solutions. For us, the best came from Google.”

Collaborative office productivity

Since 2005, the FNM Group had used SAP Business Suite for its platform, using on-premises servers to manage its technology and database solutions. By 2016, when the group expanded its horizons, the on-premises infrastructure was showing its age and limitations. In addition, FNM Group office productivity tools limited workers’ mobility and flexibility. The company decided that a cloud-based solution was the most economical and effective infrastructure for its new innovation-focused strategy, but also wanted to continue the high-quality service it received from SAP.

In April 2017, FNM Group teamed up with Innext, a leading Italian consultancy and Google Cloud Premier Partner, to help transition to the cloud. After taking the time to assess specific needs at FNM Group, Innext supported the company’s decision to start the project with a migration to G Suite, replacing the existing email and office productivity platform. With help from Innext, FNM Group provided its workers with new tools such as Gmail, cloud-based storage on Google Drive, and fast, effective collaboration with Google Hangouts. As well as technical help, Innext brought a whole change management program designed to help FMN workers take full advantage of the new platform. “One of our top goals in any project is the adoption of the G Suite platform,” says Andrea Servili, Co-founder and Partner at Innext.

Cloud-based enterprise solutions with SAP HANA and SAP S/4HANA

While defining the G Suite migration, Innext and FNM Group began looking for an infrastructure solution. The timing was perfect. Earlier in the year, Google announced that SAP HANA and SAP S/4HANA, the latest software from SAP, would be able to run on Google Cloud Platform (GCP). Running on Google Compute Engine instances, Google Cloud Storage for backups, and Google Virtual Private Cloud as a networking solution, FNM Group can continue to use the enterprise platform of its choice along with all the advantages of Google cloud technology. By July, 2018, FNM Group plans to have fully migrated to SAP HANA and SAP S/4HANA on GCP and have its 1,200 employees using G Suite.

“SAP HANA and SAP S/4HANA on Google Cloud Platform and G Suite will make our employees much more mobile,” says Augusto. “They can access the system through a web browser if they have to, so they’re not tied to a local physical interface.”

Building a platform to last

With Innext and SAP HANA and SAP S/4HANA on GCP, FNM Group is building an enterprise infrastructure that can handle the demands of its traditional public transport operations and adapt to the company’s more innovative activities, such as car-sharing or energy management. By the time the migration is complete in 2018, FNM Group will save on infrastructure costs by only paying for the resources it uses with flexible pricing from Google. G Suite lets the company’s workers stay mobile and effective, and with Google Compute Engine, FNM Group can easily scale its infrastructure up or down to meet whatever challenges it faces in the future. Meanwhile, Google Cloud Storage helps ensure that FNM Group will have a highly secure, reliable backup solution. Once the migration is complete, FNM Group can start exploring other ways in which Google can help its business, especially with data analytic products like Google BigQuery or Google Cloud AI machine learning tools. Whatever the challenge, FNM Group knows that it can rely on Innext and Google to provide the right solution.

“Our main priority is to shut down our on-premises infrastructure and take advantage of the benefits of the cloud,” says Augusto. “Google Cloud Platform and SAP HANA and SAP S/4HANA will help us reduce our maintenance costs and improve our flexibility. I think we will spend less time continually upgrading our infrastructure and more time improving our productivity.”