5081
Of your peers have already watched this video.
27:00 Minutes
The most insightful time you'll spend today!
On-Demand Webinar: How to Create Compelling Pitch Presentations That Win New Business
Innovation is a word that’s thrown around too often without much thought behind it, isn’t it?
So much so that it has become a vague measurement of a team’s success—when you can’t really label success under a more specific or appropriate title. We can see you nodding in agreement.
But your innovation or your next big idea could actually go places if you know how to present it. Yes, all of it boils down to your presentation because, at the end of the day, that’s what your customers, your boss, and your employees are going to remember: What did that slide say?
Of course, you know how to create an arresting presentation but making it effective, changing on-the-fly, and fast—all at once—is quite something else. Google Cloud is making it easy for you. Slides from G Suite is a quick and easy way to leverage presentation templates, collaborate with team members in real-time—where all of you can work on the same presentation at the same time—and create impactful presentations in no time.
In this on-demand webinar, Adam Tishok, Product Manager, Google Cloud, talks about how enterprises can use Slides to create compelling pitch presentations that win new business.
3987
Of your peers have already watched this video.
33:29 Minutes
The most insightful time you'll spend today!
Introducing G Suite Essentials: The simplest way for teams to securely work together from anywhere
With millions of employees forced to work from home, it has become clear that the existing tools many have in place were not cutting it. The Google Cloud team stepped in and accelerated production timelines to launch a new offering. G Suite Essentials is Google’s integrated set of tools designed to support a modern workspace.
With that in mind, Google wants to give an introduction to Essentials and insights into how Google addresses this specific situation we find ourselves in due to the pandemic.
And so the question becomes, now that remote work is the new normal, are the tech tools that we have in place the right ones? And here’s the harsh reality–for many, anything other than collaboration whilst sharing the same conference room in-person is broken.
We all have our examples–incorrect versions of documents, not being able to find the right information, unproductive conference calls, you name it. You have your own story. The unfortunate thing is that it feels normal at this point, and that’s just not fair.
How—and where—people work has changed. Being a part of a distributed team is the new normal, and teams need easy-to-adopt tools that empower them to collaborate from anywhere. Learn how your team can get started in minutes, swiftly and securely.
AI-powered Business Messages for Timely, Engaging and Helpful Conversations with Customers
9394
Of your peers have already read this article.
2:00 Minutes
The most insightful time you'll spend today!
Over the last two years, we’ve seen a significant uptick in the number of people using messaging to connect with businesses. Whether it was checking hours of operation, verifying what was in stock, or scheduling a pick-up, the pandemic caused a significant shift in consumer behavior.
- 45% of users are spending more time on messaging services because of the pandemic
- 85% of consumers would like to message brands directly
With the rise in demand for messaging, consumers expect communication with businesses to be speedy, simple, and convenient. For businesses, keeping up with customer inquiries can be a labor-intensive process, and offering 24/7 support outside of store hours can be costly.
To help businesses seamlessly deliver helpful, timely, and engaging conversations with customers when and where they need help, we introduced AI-powered Business Messages.
https://youtube.com/watch?v=fcgP3RHjBLY%3Fenablejsapi%3D1%26
What is AI-powered Business Messages?
With AI-powered Business Messages, you can connect with your customers in their moment of need, in the places they’re looking for answers—such as Google Search, Google Maps, or any brand-owned channel. For instance, check out how Walmart customers in the US are able to receive real-time information on product availability, straight from a search results page.
People turn to Google when they are searching for answers to their questions, looking to buy something, or trying to accomplish a particular task with one of our many tools. In fact, 68% of all online experiences begin with a search engine.
At Google, we know how important it is for interactions with a brand to be personalized, helpful, and simple. With AI-powered Business Messages, customers are able to chat with virtual agents that understand, interact, and respond in natural ways.
We are also combining smart automation with the ability for customers to chat with live agents when it’s really needed. This approach saves your customers precious time, while also saving you money. And with Business Messages automatically handling many customer inquiries in the background, businesses have the option to distribute their human customer service agents to address other needs.
Getting started with conversational AI is easy with Bot-in-a-Box
We know it can be difficult to get started with AI. That’s why we are utilizing existing Google AI tools like Dialogflow—part of Google Cloud Contact Center AI—to create the capability within Google’s Business Messages called Bot-in-a-Box, which makes getting started with Conversational AI easy. Bot-in-a-Box allows for fast and effective adoption of automation for businesses of all sizes.
Enabling Business Messages with Bot-in-a-Box can be as simple as leveraging an existing customer FAQ document you already have, whether it’s from a web page or an internal document. And since the conversational AI is powered by Business Messages and Dialogflow working together, your chat bot is able to understand and respond to customer questions automatically without the need to write code.
Bot-in-a-Box also supports other critical journeys like “Custom Intents.” That means that your bot is able to understand the different ways customers express a similar question and respond accurately by using machine learning capabilities.
Finding success
In April 2021, Wake County courthouses in North Carolina partnered with Tango Technology to implement Business Messages when it became apparent that being able to provide the public and attorneys with around-the-clock access to information would significantly reduce the pressure on courthouse staff. Using Bot-in-a-Box, Tango Technology was able to customize a solution for Wake County Courthouse, Justice Center, and Clerk of Superior Court in just four days.
“With the combination of Google’s Business Messages, GCP, and Dialogflow, we were able to spin up an AI-driven bot for the courts in days. And the technology stack allows us to continually improve by adding functionality in an agile process.”— Mike Lotz, Co-Founder, Tango Technology
With Business Messages, North Carolina courthouses saw a 37% decrease in the call volume handled by courthouse staff. With 398,298 fewer phone calls during the first year of operation, the AI-based messages helped Wake County Courthouse work more efficiently and productively.
We’ve seen many brands benefiting from AI-powered Business Messages. For instance, Levi’s saw a 30% increase in off-hours shoppers and surpassed 85% customer satisfaction scores after implementing Business Messages. They also drove 30x more store-related questions than Levi’s website chat.
Bring Google’s conversational AI to your storefront with Business Messages
Google’s Business Messages makes it easier for businesses of all sizes to engage their existing or potential customers in a virtual conversation, when and where they need it.
To learn more, watch our Cloud Next session here or visit us at g.co/businessmessages. We have specialized services to help you get started and can share the wisdom of our channel partners and dedicated experts who specialize in unleashing the potential of conversational AI.
5393
Of your peers have already watched this video.
4:00 Minutes
The most insightful time you'll spend today!
AppSheet is Useful for Schools & Universities to Custom-build Apps
AppSheet, Google Cloud’s no-code platform that eases application development and automation process without writing even a line of code. In the education space, AppSheet can come in handy easily as a unified platform to build custom applications that also integrates seamlessly with Workspace, allowing schools and universities to save on time and resources on updating IT infrastructure.
From updating sheets, sharing documents and study material over drive to scheduling events on Calendar, organizing lectures and team meets over Meets, AppSheet allows easy collaboration and access. Watch the video to build apps that are best for your University or school using Google Cloud’s AppSheet!
6657
Of your peers have already downloaded this article
4:30 Minutes
The most insightful time you'll spend today!
Today’s modern workers are redefining organizations as we know it. They are no longer tied to a work desk or bound by geographies.
And that’s how they ensure that your business is always-on, all the time, everywhere. This, in turn, points to the fact that today’s organizations need to ensure they create conducive environments to help employees collaborate and work no matter where they are.
A Forrester Research study has found that today’s employees see their responsibilities changing and demand flexible, collaborative, data-rich work environments in return.
Four in five employees (80%) agree that they need instant access to information to succeed in their jobs. Two-thirds (66%) also say that their employers expect them to get work done wherever they are. However, modern workers see this as an opportunity rather than a burden; 77% prefer technologies that provide flexibility in where they can do their jobs and 69% say that being able to access company resources gives them a better work-life balance.
The ability to collaborate with colleagues in-person or remotely is still key, and 71% of workers agree that technologies that help them do this are critical to success.
Download the report to find out what impact this has on your business and why you need to listen to your new-age cloud workers.
Vodafone Turns to Google Maps Platform to Expand and Improve its Network
6396
Of your peers have already read this article.
1:30 Minutes
The most insightful time you'll spend today!
Vodafone India had a manual, labor-intensive process for determining network capabilities and reach. The company sent field operatives to every customer location to conduct a feasibility study. These feasibility studies help Vodafone determine whether they can provide connectivity and services to customers based on the infrastructure at that location.
Everyone from the IT team and end users to the field operatives doing the work recognized the need to adopt a new solution to automate the measurements. They needed a technology that was easy to use and maintain.
“Vodafone used to manually perform physical surveys for each feasibility, which is a time-consuming and labor-intensive process. Often, feasibility studies were delayed, and we missed out on opportunities to serve additional customers. With SmartFeasibility, we’ve increased our capacity 15 fold, which positively impacts our bottom line and allows us to provide better and smarter customer service.”
—Rajneesh Asthana, IT Planning and Delivery, Vodafone India
Partnering with Lepton Software (a leading global provider of location-based analytics solution) Vodafone introduced SmartFeasibility—a solution that changed the feasibility testing from a manual to an automated process. This involved a full Google geo platform solution – leveraging world class technology like maps, roads and directions.
Google Maps Platform Results
- Employees are able to access information faster with SmartFeasibility—they have data at their fingertips, rather than waiting for an employee to collect it
- Field operatives have increased their conversion rates by providing more accurate readings on feasibilities and closing more customer business
- Addresses are now easy to find with a click of a button. The Vodafone India team can search feasibilities that have been loaded into the database, so if there’s an issue or if they need to reference a past action, they have that information at their fingertips
- 2 day turnaround versus 5 before the solution was implemented
- 400+ new customers added per day
With the new solution, Vodafone India no longer needs field operatives to manually calculate these measurements. With Google Maps, users can search customers’ addresses, calculate the distance between Vodafone’s location and the customer’s location and research building data such as height.
The old system of having field operatives collect data was unreliable. With Google Maps Platform, the Vodafone India team knows that the measurements are accurate and reliable.
More Relevant Stories for Your Company
YoungCapital Scales Up with Ease With Chrome Enterprise and G Suite
When your business is rapidly adding new employees, expanding to new countries, and always focused on staying ahead of the competition, you have to take a hard look at the tools that are slowing you down—and swap them out for better ones that can keep pace with the company. We’re
Center for Internet Security’s Latest Benchmark for Securing Chrome
As the way people work continues to evolve, keeping security policies in place that protect organizations but give workers the ability to get things done is more important than ever. IT and security teams must aim to stay a step ahead of web-based security threats that come their organization’s way.
The Divercity Story: Using Google Cloud to Achieve a More Inclusive and Sustainable Workforce
Despite a growing number of diversity, equity, and inclusion (DEI) initiatives, Black and Latinx people remain highly underrepresented in tech. Although comprising 12.6% and 18% of the U.S. labor force respectively, Black professionals hold only 5% of tech positions, while Latinx professionals fill just 6% of tech roles. Long-standing biases
Customer Voices: How Firms from Across Industries Leverage Google Cloud
From powering everyday operations and accelerating application innovation, to providing tools for specific business needs and executing on big ideas, to advancing the security of technology solutions, companies from across industries have leveraged Google Cloud for business benefits. Companies from across industries have turned to Google Cloud for transforming their
