Last year we launched our on-demand rides and delivery solution to help businesses improve operations as well as transform the driver and customer journey from booking to arrival or delivery. When it comes to on-demand rides and deliveries, every minute matters. When users book a ride or order food, they want a seamless experience and real-time accurate updates. Today, we’re taking a closer look into data quality improvements for location, time and distance accuracy, and motorbike routes. 

Machine learning helps drive location accuracy

Location accuracy stands at the base of our customers’ operation. The location signals that are coming from mobile devices can sometimes be off for various reasons and  a driver’s location can get stuck, or jump around. 

Recently we developed mechanisms in our fleet management product that can take in multiple location signals and determine the most reliable location to use for a given vehicle. With that, we noticed drastic improvements: 

• Eliminated long periods of location ‘stuckness’ almost completely; a vehicle is considered ‘stuck’ when we think it’s moving but the measured location is not
• Reduced the jumpiness of the location signal by 52%-86%: ‘jumpiness’ is when a vehicle shows a sudden and usually drastic change in location. A jump is determined to exist when the speed the vehicle had to go at in order to cover the distance it did is unrealistic 
• Reduced the average jump distance by 44%-86% : ‘jump distance’ is the distance between two consecutive location pings when we determined a ‘location jump’ has occurred. 

Dunzo, a local e-commerce platform in India, explains how integrating the order tracking capability within Google Maps Platform’s On Demand Rides and Delivery solution has helped reduce support calls by 90%. The out-of-the-box solution helped Dunzo’s motorbike delivery partners with updating location sync to reduce stuckness and jumpiness as well as deliver premium user experiences.

When the vehicle location is more reliable, the dispatch decision is of higher quality, meaning there is a higher chance you will be able to make the optimal decision. This can lead to less wait time for consumers, increased driver happiness and fewer cancellations. 

Improvements in ETA accuracy in motorbike routes

In many geographic areas, road space is limited and car ownership is prohibitively expensive so motorbike is a prominent transportation mode. Motorbike mapping requires unique routing, ETA models, and navigation capabilities. Improvements in motorbike routing and ETA estimation have enabled customers like Gojek to offer better overall services, even in geographies with poor wifi or missing roads.

Recently, we further improved ETA outcomes by developing new machine learning models trained specifically for motorbikes. These models help our systems account for differences in congestion and traffic flow that arise in different regions and scenarios.

Globally, we measured an ~8% improvement in ETA accuracy for riders in the general public, and a ~6% improvement in on-demand rides and deliveries ETA accuracy.  In this on-demand economy, where consumers are accustomed to real-time trip and order progress, these improvements will significantly improve their experience.

We will continue to innovate on both our car and motorbike on-demand rides and deliveries capabilities based on customer demand and requirements.  We are committed to the success of our customers by building a seamless experience for all parties—consumers, drivers, and fleet operators—in the rides and deliveries journey.
For more information on Google Maps Platform, visit our website.

As the pandemic forced millions of people to work from home, many of us found ourselves spending more time in video meetings and in our inboxes as a way to bridge the distance from our colleagues. When the workplace became the living room or the makeshift home office, and as professional and personal responsibilities sometimes collided, we had to find new ways to manage time and attention and to sustain human connection. 

When it comes to work emails during the pandemic, we were sending more of them, to more recipients, and we often sent them outside of normal business hours. A study conducted by the Organizational Behavior Unit of Harvard Business School assessed email statistics eight weeks before the start of the pandemic-related lockdowns and eight weeks after. The study concluded that after lockdowns, employees sent 5.2% more emails a day, emails had 2.9% more recipients, and about 8.3% more emails were sent after business hours. 

Many of the latest Google Workspace features are designed to help people save time, find focus, and manage tasks more efficiently, whether it’s with smarter emails, writing suggestions, Google Assistant, segmentable working hours, or predictive search. These features combine to save the equivalent of a full working month every year, per person, so that you can spend more time on what matters instead of managing tools. 

With that in mind, let’s take a deeper look at how Gmail can help you better manage time and attention.

1. Use dynamic email to help recipients complete tasks directly inside an email message. With the new dynamic email support in Gmail, you can easily send and receive emails that enable the reader to take action directly from within the message. This removes the burden of opening multiple documents and tabs. Email recipients can grant access to Drive files, respond to or resolve comments in Docs, Slides, or Sheets, and RSVP to events—all without leaving the message. Learn more.

2. Stay productive, even when you’re offline. Gmail Offline lets you read, reply, delete, and search your Gmail messages when you’re not connected to the internet. Once you set it up, an outbox will appear in the left panel. When a connection later becomes available, Gmail will automatically send the messages from your outbox, and download any new messages to your inbox. This is great for those working on the frontlines who need to stay productive and informed, even when they’re offline. 

3. Get organized and prioritize your work with Tasks in Gmail. This feature allows you to easily convert emails into tasks with just one click. You can create due dates that will automatically appear in your calendar, and check tasks off as you complete them. Baked directly into the side panel, you can create, view and manage your task lists without leaving Gmail.

4. Spend time innovating, not writing emails. Gmail’s template functionality lets you create standardized email messages that can be edited and sent out to different recipients in a matter of seconds. If this feature sounds appealing, check out Smart Reply and Smart Compose to learn more ways to write and reply to emails faster.

5. Get search results faster in Gmail. Search chips help you find what you’re looking for in Gmail faster, without needing to sort through irrelevant results or use search operators (e.g., from: marketing@company.com). For example, you can search a colleague’s name and further narrow your results by selecting search chips like attachment type (Doc, Sheet, PDF, etc.) or a specific timeframe. You can even exclude specific keywords and calendar invites from your results. You can also use search chips to search your Google Chat history, directly from within Gmail. To use search chips, all you need to do is type in a Gmail search, click on the search filter chips below the search box and Gmail will take care of the rest.

6. Tune out the irrelevant with the Gmail mute feature. Because we’ve all found ourselves trapped in unnecessary email threads, we created the Gmail Mute feature. With two clicks, you can mute email threads that aren’t relevant or that you no longer wish to follow. All future responses to that thread will now be automatically muted so you can focus your attention elsewhere. If you decide to rejoin the conversation, you can unmute the email thread just as easily.

Many organizations, including Google, have moved quickly to embrace working from home. With this widespread remote work, it’s never been more important for IT admins to be certain that every device in their organization is secure, even when that device isn’t company-owned. 

We pioneered zero-trust security through our BeyondCorp strategy and leverage it to offer advanced security for G Suite* users to protect secure access for all devices. Admins can enforce these controls across G Suite and other corporate applications and data, ensuring consistent security and user experience across your organization.

Today, we’re laying out six key controls that IT admins can use within G Suite to help keep their organizations safe when using the bring your own device approach (BYOD). You can also review our detailed security checklist here, and learn more from our course on Managing G Suite here. 

Secure mobile and desktop devices with endpoint management

BYOD devices can differ widely across an organization, with a range of OS versions, hardware modes, patch versions, and more, so it’s impossible to rely on a one-size-fits-all approach to device management. With Google endpoint management, IT admins can easily support a variety of mobile and desktop devices by enforcing measures like minimum software versions and blocking jailbroken or rooted devices, in many cases without requiring full device rights for employee privacy. 

When it comes to managing mobile devices, G Suite offers basic and advanced mobile device management:

• With basic mobile device management, BYOD devices are secured with baseline security features with no end user friction. Admins can enforce a passcode, get a device inventory, wipe Google accounts remotely, and even remotely install applications on Android devices. 
• With advanced mobile device management, admins can apply more policy controls over BYOD devices, and Android users can keep their personal data private and separate from their work data with Android Work Profiles. You can also allow and manage work apps on iOS and Android devices.

Admins can also manage and secure desktop devices with fundamental device management and enhanced desktop security for Windows. With fundamental device management, when a user logs into G Suite through any browser on a Windows, Mac, Chrome, or Linux device, that device will be automatically enrolled with endpoint management. This provides a base level of security to every desktop device that accesses G Suite data. With enhanced desktop security for Windows, admins can easily manage and secure Windows 10 devices through the admin console.

Enable secure connections without a corporate VPN using context-aware access

Context-aware access offers protection from unwanted access to G Suite services without the need for a VPN, and allows admins to set up different access levels based on a user’s identity and the context of the request, taking into account factors such as the country, device security status, and IP address of the request. For example, you can require BYOD devices accessing G Suite to meet encryption and password requirements, or restrict contractors from accessing G Suite from company managed Chromebooks.

Control data access with app access control

It’s important to protect all devices in your organization—corporate or BYOD—from malicious apps trying to gain access to corporate data. Using app access control, admins can take steps to prevent these apps from tricking users into mistakenly granting access to corporate data. With this feature, admins can choose which third-party apps are allowed to access users’ G Suite data by explicitly trusting, limiting, or blocking access for apps.

Enforce 2-Step Verification

With 2-Step Verification, admins can reduce the risk of unauthorized access by asking users for additional proof of identity when signing in. And you can now use the Advanced Protection Program—our strongest protection for users at risk of targeted attacks. With the Advanced Protection Program for the enterprise, we’ll enforce a specific set of policies for enrolled users including security key enforcement, blocking access to untrusted apps and enhanced scanning for email threats

If you choose not to use security keys for any reason, you have multiple other options to enforce 2-Step Verification on BYOD devices. For Android and iOS, you can use Google prompt, Google Authenticator, text message, or phone call options for a second verification step.

Prevent data loss and leakage with data loss prevention

We know that as an admin, one of your highest priorities is to keep internal information safe and secure. That’s why we developed data loss prevention (DLP) policies to help protect sensitive information in Drive, Docs, Sheets, Slides, and Gmail from loss, misuse, or being accessed by unauthorized users. With G Suite DLP, admins can choose which types of data are sensitive and exactly how to protect them. Our controls enable easy detection of a wide variety of common info types, and administrators can supplement this with custom content detectors to meet their organization’s needs. You can also classify files in Drive automatically using DLP rules (beta) to categorize your data by sensitivity levels. DLP works on all the devices in your organization, including BYOD ones, since the protection is at the data and application level. 

In addition to DLP, you can use DXP for iOS devices to restrict the copy/pasting of G Suite data to other accounts, personal or otherwise. DXP for iOS can also restrict users’ ability to drag and drop files from specific apps within their G Suite account. Similarly, you can use Google endpoint management to configure Android devices to prevent data sharing between personal and work profiles.

Make retention and eDiscovery possible on all your devices with Vault

To support your organization’s retention and eDiscovery needs, Vault enables corporate data that’s stored in G Suite and accessed by BYOD devices to be available for all your information governance needs. No matter the owner of the device, your organization’s data stored in Gmail, Drive, Chat, Groups, Voice, and Meet are accessible to Vault.

Using the zero-trust security model, the G Suite features above work together to keep your data protected and organization secure across all devices, whether they’re corporate-owned or BYOD.

(*Google Workspace was previously G Suite)