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Salesforce Enhances Business Outcome with Real-time Collaboration
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How PwC Migrated 275,000+ Users to Google Workspace
PwC, a 150-year-old professional services firm, has deployed and measured the impact of G Suite on its network of firms in 158 countries to help change its culture and make digital mastery a competitive advantage.
In 2015, PwC embarked on a journey of cultural change by deploying G Suite* to drive collaboration, productivity, and innovation to better serve its clients. In late 2019, PwC concluded the implementation across 300,000+ G Suite licenses, 275,000+ users, ~670 OUs, and 150+ territories. It’s a transition that came in handy during the COVID-19 outbreak.
“We’re able to share files, suddenly, with even clients who don’t have G Suite. It was such a huge leap, real excitement in our network and real excitement with our clients. Even our clients notice, they said, boy, you guys are just continuing to work kind of as normal,” says Adrienne Schutte, the Global Change Director at PwC.
In this video, PwC will talk about the challenges on this five-year journey, lessons learned, and key change management strategies. Additionally, they will discuss how they are measuring the impact G Suite has made on their business from a behavioral standpoint, leading to business benefits.
*G Suite is now Google Workspace
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The Amazing Tech Behind This Animal Rescue Center Helps Save Costs and Rescue More Animals
The Royal Society for the Prevention of Cruelty to Animals (RSPCA) is the UK’s largest animal welfare charity. Each year, it finds new homes for more than 50,000 animals in need.
Streamlining the charity’s IT systems is the job of Billie Laidlaw, Assistant Director IT Resources. “Every pound we save with our solutions helps to rescue, rehabilitate and re-home animals across England and Wales,” says Billie.
Google Apps for Work was introduced to replace the legacy email system, and the move has saved the charity hundreds of thousands of pounds and introduced more effective ways of working. With Apps for Work on Android phones and Chromebooks, RSPCA inspectors can use Drive and Gmail on the go to connect, check documentation, share information, and request temporary shelter for rescued animals.
With Slides and Chromebox, rescue centre managers can quickly and easily create promotional screens to display in their reception areas showcasing animals that need new owners. And the slides can be pushed simultaneously to RSPCA charity shop screens to help ensure the best chance of finding the animals loving new homes.
“Every time a supporter puts a pound in one of our collection tins, they want it to be spent wisely,” says Billie. “By streamlining our services with Google Apps for Work, we make sure that more of that money serves the animals who need it.”
Watch this video to find out the tech that helps RSPCA make a difference.
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Small and medium-sized businesses are increasingly adopting cloud solutions, with Google Cloud Platform offering significant benefits. IDC interviews reveal that SMBs using Google Cloud Platform experience improved performance, reliability, and scalability while reducing costs. Key findings include:
- Empowering application development teams with infrastructure agility and scalability
- Enabling business growth by addressing and expanding revenue opportunities
- Maximizing IT staff time through automation and embedded technologies
- Optimizing IT infrastructure costs with features like autoscaling and Google Kubernetes Engine
IDC estimates that these benefits translate to an average value of $1.09 million per interviewed SMB, demonstrating the value of Google Cloud Platform in driving business success.
How Machine Learning in G Suite Helps Employees of Dalmia Bharat Discover the Next Big Idea
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Creating expense reports, Email management, formatting documents: Your time is caught in the quicksand of formatting, tracking, analysis or other mundane tasks. These are just some of the time-sinks that can affect your—and your employees’—productivity at work. At Google Cloud, this is referred to as “overhead”—time spent working on tasks that do not directly relate to creative output—and it happens a lot.
According to a Google Cloud study, the average worker spends only about 5 percent of his or her time actually coming up with the next big idea.
That’s where machine learning can help.
Machine learning algorithms observe examples and make predictions based on data. In G Suite—Google Cloud’s collaboration and productivity platform—machine learning models make your workday more efficient by taking over menial tasks, like scheduling meetings, or by predicting information you might need and surfacing it for you.
“Smart Reply, (in Gmail) for example, uses machine learning to generate three natural language responses to an email. So if you find yourself on the road or pressed for time and in need of a quick way to clear your inbox, let Smart Reply do it for you,” says Sunil Tewari, Head of Technology and Business Services, Dalmia Bharat.
Chrome OS Helped Ocwen Achieve Remote Workplace in Just 2 Weeks during the 2020 Pandemic
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Editor’s note: Today’s post is by Parveen Chander Aery, CIO, and Rishi Gupta, Head of Global IT Infrastructure, of Ocwen, a provider of residential and commercial mortgage loan services. The U.S.-based company adopted Chrome OS devices to help global contact center teams work productively together.
We’re used to deployments of new technology taking a lot of time and worry. In the past, there wasn’t a fast and easy way to roll out thousands of devices, apps and operating systems to a company of several thousand people. But in March 2020, when we had to help 3500+ contact center and support employees shift safely to remote work, Chrome OS helped us get the job done in just two weeks.
That’s right—we were so impressed that it only took two weeks. We love to talk about the very short Chrome OS deployment timeline, because it happened when we needed everything to go smoothly. We believe we were the first company in our industry to be able to rapidly shift to remote work while maintaining our high levels of service, which are vital to our success.
A rapid but secure pivot to remote work
Preparing for a fully remote workforce was a bit of a scramble at first. There were so many things to consider, like making sure people had adequate internet access, and securing private customer data once everyone worked in the cloud.
Even though we had to decide on remote-work solutions in a hurry, the IT infrastructure team couldn’t compromise on security. With Chrome OS and a mix of HP Chromebooks, Citrix, and AWS, remote employees were able to work in the cloud, accessing productivity tools like Office 365, Black Knight, and regulatory APIs.
Chrome OS and Chrome Enterprise Upgrade also allowed the IT infrastructure team to manage enrolled devices in ways that improved security—for example, turning off Bluetooth access. We equipped everyone with productivity kits that included keyboards, mice, and monitors, along with noise-canceling headphones so contact center workers could block out the sounds of busy pandemic home life. We bought internet dongles in bulk to ensure everyone could get online. All of these tools helped the contact center employees easily access our contact center solution, which was developed on the WebRTC platform.
We benefited from easy integration of Chrome OS with single-sign-on tools as well as using Citrix on a much broader scale. Our timing was perfect in terms of moving the company into the cloud. Prior to the pandemic, only about 20% of applications were accessed via Citrix. Today, 100% are accessed through Citrix.
Cloud is our future
Security was crucial, but there have been many other benefits of adopting Chrome OS, such as making work easier for employees by adding links to key business tools via the Chrome homepage. In fact, the rapid shift to the cloud, dictated by remote work, has also changed our company for the better.
Our IT infrastructure team has worked successfully to ensure applications are compatible with Citrix; we’ve also trained contact center employees on using new devices and how to collaborate in the cloud. The employees were used to getting help in-person in our contact center offices—someone could just raise a hand if they needed IT help. While that’s not always possible today, we were relieved that the contact center teams became familiar with Chrome browser and Chrome OS very quickly. Chrome browser is very common with the general public, so the know-how was already there, even for people who were using Chrome OS devices and Citrix for the first time.
A year and a half after remote work began, we see that Chrome OS devices weren’t simply stopgaps for the pandemic era. They’ve become workplace tools with value far beyond the pandemic. Thanks to the ease of our contact center’s transition to Chrome OS, Ocwen has decided that we’ll remain in a hybrid work model for the foreseeable future, instead of returning 100 percent back to the office. Chrome OS makes this model easy for us because we don’t need to change the data or configuration on a device as people shift from remote to office work.
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