Customers need scale and flexibility from their cloud and this extends into supporting services such as monitoring and logging. Google Cloud’s Monitoring and Logging observability services are built on the same platforms used by all of Google that handle over 16 million metrics queries per second, 2.5 exabytes of logs per month, and over 14 quadrillion metric points on disk, as of 2020. However, you let us know through consistent feedback that the previous construct of Workspaces for Cloud Monitoring was not providing the flexibility needed for your larger scale projects.

Cloud Operation’s New Approach to Multi-Project Monitoring

We’re happy to announce a new model for multi-project monitoring, which replaces the concept of Workspaces. This overhaul is geared toward maximizing the flexibility you have to manage your monitoring environments by introducing Metrics Scopes. Starting today you can associate your Google Cloud projects with multiple Metrics Scopes! Like Workspaces, Metrics Scopes will still be used to store all of the configuration content for dashboards, alerting policies, uptime checks, notification channels, and group definitions. However there is no limit to the number of Metrics Scopes to which you can associate a project. Prior to this change, a project could only be scoped with a single Workspace. Now, there are virtually unlimited possibilities for how you can set up multi-project monitoring. This unlocks a large variety of options, from more granular permissions to mission-focused configurations. At its most simple implementation though: operators/SREs can now create org-wide Metrics Scopes with monitoring configurations focused on infrastructure health. And developers can leverage Metrics Scopes built on a subset of their organization’s projects that allow them to focus on their application’s performance.

How it works

• When you have a collection of projects, Metrics Scopes enable you to view each project’s metrics in isolation as well as in combination with metrics stored by other projects. 
• The Metrics Scope is hosted by a scoping project. This scoping project is the Cloud project that is selected in the Cloud Console project picker.

Example

• In this example, Project-SRE is the name of a scoping project to monitor your fleet. You added two developer teams’ projects: Project-Dev-1 and Project-Dev-2, to Project-SRE’s Metrics Scope. If you select Project-SRE with the Cloud Console project picker and then go to the Monitoring page, you view the metrics for all three projects: 

• If you select Project-Dev-1 with the Cloud Console project picker and then go to the Monitoring page, you view the Metrics Scope for Project-Dev-1 and you can only see the metrics for that project:

What else is new?

• Metrics Scopes can now monitor up to 375 projects (up from 100).
• New projects automatically start working in Cloud Monitoring without the previous 60-second Workspace creation process.
• If you want to monitor more than one project simply add it to your Metrics Scope:

Navigation

• Mentioned earlier, the Project Picker in the Cloud Console can be used to navigate between Metrics Scopes in Cloud Monitoring:

• This is now consistent with many other services across Google Cloud. Specifically, you can see how the project picker stays consistent when navigating from Cloud Monitoring to Cloud Logging:

• Additionally, to make your navigation between Metrics Scopes easy we’ve added the new Metrics Scope Tab and Panel in the UI:

Coming Soon

• The Metrics Scope API is coming within the next quarter! This API will enable you to programmatically manage your monitoring configurations and Metrics Scopes.

Current Workspaces users

If you are already using Workspaces in Cloud Monitoring you may have noticed that they converted to Metrics Scopes weeks ago. There is no additional action required and you can start taking advantage of the additional features of Metrics Scopes today.

Get Started

Companies that are digitally native or in the process of digital transformation have placed an increased operational role on developers and this often creates overlapping sets of responsibilities with Operations and SRE teams. Now multiple developer teams can focus on optimizing the performance of their applications while operators can take a fleet-wide view when maintaining and improving the performance of all of the infrastructure under their purview.For information on configuring a Metrics Scope to include metrics for multiple projects, see Viewing metrics for multiple projects.

Do hamburgers really come from Hamburg? This may still be a matter of debate, but the popularity of American-style burger joints not just in Hamburg but all over Germany, is clear. Germany’s top two fast food companies are both burger chains. One of them is BURGER KING®, a global brand that welcomes more than 11 million customers worldwide every day. The company arrived in Germany in 1976, when its first restaurant opened in Berlin. It now operates more than 100 restaurants across Germany, with franchisees operating more than 600 restaurants of their own.

“In the fast food industry, being able to move quickly is very important. That means delivering the right promotion to our app or launching a viral campaign within days. To do that across more than 700 restaurants, we need the support of the right technology.”

—Oliver Mielentz, IT Manager, BURGER KING® Deutschland GmbH

Previously a subsidiary of the U.S. business, BURGER KING® Germany became an independent company in 2015. As a result, it needed to develop its own IT infrastructure, and the changeover needed to happen fast. “We had to put in place systems that would work for the entire network of franchisees and enable us to easily roll out campaigns,” explains Oliver Mielentz, IT Manager at BURGER KING® Deutschland GmbH.

With the help of Google Cloud Premier partner Cloudwürdig, BURGER KING® Germany chose Google Cloud and G Suite as the right combination to suit its needs.

“In the fast food industry, being able to move quickly is very important,” says Oliver. “That means delivering the right promotion to our app or launching a viral campaign within days. To do that across more than 700 restaurants, we need the support of the right technology.”

Building a franchisee platform in just three months

When a business has multiple franchisees, it’s important to make sure everyone is on the same page, especially in the fast-paced fast food environment. “We have to collate data from all our franchisees and produce reports quickly in order to react to changes in customer behavior,” explains Oliver. “That means processing every transaction that takes place in our restaurants.” Following the restructure, BURGER KING® Germany also needed to build a secure invoicing system with data storage and optimize its communication channels.

“Using Tableau with BigQuery, we’re able to produce reports very quickly. Previously, it took much longer, as data had to be fetched manually. Our reaction time is now almost a business day faster.”

—Oliver Mielentz, IT Manager, BURGER KING® Deutschland GmbH

With support from Witter-IT, BURGER KING® Germany chose Cloudwürdig to build its BKD Connect internal platform on Google Cloud. Thanks to the ready-to-go tools on Google Cloud, it was able to put its invoicing system and data warehouse in place in just three months.

For the BURGER KING® Germany data warehouse, Cloudwürdig built an ETL pipeline that channels ticket data for every sale into BigQuery. “Data is gathered from the restaurants,” says Oliver, “and using Tableau with BigQuery, we’re able to produce reports very quickly. Previously, it took much longer, as data had to be fetched manually. Our reaction time is now almost a business day faster.”

As the ticket data for every transaction is stored in BigQuery, the marketing team can easily see exactly which products are selling well. That’s crucial for tweaking promotions as well as monitoring the supply chain to make sure enough produce is delivered to restaurants in response to changes in demand.

“Thanks to BigQuery, we have a speedy data pipeline that enables us to react on the same day to changes in the market and eliminate bottlenecks in production,” says Oliver.

Switching to G Suite to improve communication

To enable franchisees to sign in to its BKD Connect Platform, BURGER KING® Germany needed a secure authentication system. To solve that problem, it chose to provide franchisees with G Suite accounts. “It’s really easy to set up a new franchisee on the platform. I just create a new G Suite account and Drive folder for it, and it’s ready to go,” says Oliver. G Suite also helps the franchise network to run efficiently, as daily reports are automatically saved to Drive and shared to the appropriate regional network. “Thanks to that system, it’s much easier for any team at headquarters to access the information it needs,” Oliver explains.

BURGER KING® Germany also recently extended its use of G Suite across the whole company. “Following an evaluation of our previous email and productivity software, I made the decision to switch solely to G Suite,” says Oliver. BURGER KING® Germany employees now use Gmail, Calendar, and Drive for their day-to-day productivity needs. “We only just completed the migration, but already, everyone’s happy,” says Oliver. “It’s so easy to share a file using Drive or set up a meeting on Calendar.”

“We’re big fans of Hangouts Meet, and we have two rooms here at our Hanover headquarters equipped with Hangouts Meet hardware,” Oliver adds. “The speech quality is good, and it’s helpful to be able to see every participant, especially when you’re running a meeting with multiple franchisees.”

Optimizing infrastructure to power innovative campaigns

The BURGER KING® app, available for iOS and Android, helps the company to deliver a great customer experience. Through their MyBK accounts, guests can access coupons and special promotions. “We had a really interesting campaign for Easter: guests used the app to hunt for virtual Easter eggs,” explains Oliver. “We knew it was going to be big, and our previous back end wouldn’t have been able to handle the traffic.”

To enable the marketing campaign to go ahead, BURGER KING® Germany moved the back end of the app, along with its website, to Google Cloud. For developing and running its web and app back ends, it now uses App Engine and virtual machines on Compute Engine, as well as Memorystore and Cloud Functions. For monitoring and logging, it uses Stackdriver, and Cloud CDN and Cloud DNS to easily handle its traffic.

“We ran the campaign without any performance issues, even though we were receiving several million hits a day,” says Oliver. Since migrating the back end to Google Cloud, the marketing team also launched the popular “Escape the Clown” campaign. “That campaign blew our minds!” says Oliver. “It wouldn’t have been possible without Google Cloud, because it required a lot of back end capacity.”

To develop the app infrastructure it needs, BURGER KING® Germany relies on Cloudwürdig. “Working with Cloudwürdig is great because the team has the same agile mindset as us,” says Oliver. “When we have a new idea, we just set up a meeting, and in a couple of days the new infrastructure is in place. For Escape the Clown, it only took a few weeks to get everything ready to launch.”

Leveraging integrated tools to grow the business

Using Google Cloud together with G Suite enables BURGER KING® Germany to run its franchise network efficiently, while keeping its IT team lean. “Google Cloud and G Suite are the perfect fit for the way of working at BURGER KING® Germany,” says Oliver. “Many of the company’s operatives are often on the road, visiting restaurants and franchisees. With these tools, they can work flexibly and react quickly to the situation on the ground.”

“In order to grow the business, we need to use the data we receive every day to understand exactly what is happening in our restaurants. With the tools provided by Google Cloud, we can get more guests through the door and offer them a better experience.”

—Oliver Mielentz, IT Manager, BURGER KING® Deutschland GmbH

It also helps to keep infrastructure costs under control. “With Google Cloud, we only pay for what we use, which is really important for us,” Oliver explains. “It means we can scale up quickly if we see an opportunity to react to a trend in customer behavior and launch a new marketing campaign that resonates with the moment. When it’s finished, we can then scale down again, and that definitely saves us money.”

BURGER KING® is now working with Cloudwürdig to add more functionality to the BURGER KING® app using Google Kubernetes Engine. “We like to work with customers long-term to support their digital transformation. BURGER KING® Germany is a great example of how one project can develop into a great collaboration,” says Benny Woletz, Managing Director of Cloudwürdig.

BURGER KING® also plans to expand its presence in Germany and gain a greater market share by further tailoring both its marketing and the way it runs its restaurants to answer its guests’ needs. “In order to grow the business, we need to use the data we receive every day to understand exactly what is happening in our restaurants,” says Oliver. “With the tools provided by Google Cloud, we can get more guests through the door and offer them a better experience.”

Where should you run your workload? It depends…Choosing the right infrastructure options to run your application is critical, both for the success of your application and for the team that is managing and developing it. This post breaks down some of the most important factors that you need to consider when deciding where you should run your stuff!

What are these services?

• Compute Engine – Virtual machines. You reserve a configuration of CPU, memory, disk, and GPUs, and decide what OS and additional software to run.
• Kubernetes Engine – Managed Kubernetes clusters. Kubernetes is an open-source system for automating deployment, scaling, and management of containerized applications. You create a cluster and configure which containers to run; Kubernetes keeps them running and manages scaling, updates and connectivity.
• Cloud Run – A fully managed serverless platform that runs individual containers. You give code or a container to Cloud Run, and it hosts and auto scales as needed to respond to web and other events.
• App Engine – A fully managed serverless platform for complete web applications. App Engine handles the networking, application scaling, and database scaling. You write a web application in one of the supported languages, deploy to App Engine, and it handles scaling, updating versions, and so on. 
• Cloud Functions – Event-driven serverless functions. You write individual function code and Cloud Functions calls your function when events happen (for example, HTTP, Pub/Sub, and Cloud Storage changes, among others). 

What level of abstraction do you need?

• If you need more control over the underlying infrastructure (for example, the operating system, disk images, CPU, RAM, and disk) then it makes sense to use Compute Engine. This is a typical path for legacy application migrations and existing systems that require a specific OS. 
• Containers provide a way to virtualize an OS so that multiple workloads can run on a single OS instance. They are fast and lightweight, and they provide portability. If your applications are containerized then you have two  main options. 
  • You can use Google Kubernetes Engine, or GKE, which gives you full control over the container down to the nodes with specific OS, CPU, GPU, disk, memory, and networking. GKE also offers Autopilot, when you need the flexibility and control but have limited ops and engineering support. 
  • If, on the other hand, you are just looking to run your application in containers without having to worry about scaling the infrastructure, then Cloud Run is the best option. You can just write your application code, package it into a container, and deploy it.  
• If you just want to code up your HTTP-based application and leave the scalability and deployment of the app to Google Cloud then App Engine — a serverless, fully-managed option that is designed for hosting and running web applications — is a good option for you. 
• If your code is a function and just performs an action based on an event/trigger, then deploying it with Cloud Functions makes sense. 

What is your use case? 

• Use Compute Engine if you are migrating a legacy application with specific licensing, OS, kernel, or networking requirements. Examples: Windows-based applications, genomics processing, SAP HANA.
• Use GKE if your application needs a specific OS or network protocols beyond HTTP/s. When you use GKE, you are using Kubernetes, which makes it easy to deploy and expand into hybrid and multi-cloud environments. Anthos is a platform specifically designed for hybrid and multi-cloud deployments. It provides single-pane-of-glass visibility across all clusters from infrastructure through to application performance and topology. Example: Microservices-based applications. 
• Use Cloud Run if you just need to deploy a containerized application in a programming language of your choice with HTTP/s and websocket support. Examples: websites, APIs, data processing apps, webhooks.
• Use App Engine if you want to deploy and host a web based application (HTTP/s) in a serverless platform. Examples: web applications, mobile app backends
• Use Cloud Functions if your code is a function and just performs an action based on an event/trigger from Pub/Sub or Cloud Storage. Example: Kick off a video transcoding function as soon as a video is saved in your Cloud Storage bucket.

Need portability with open source? 

If your requirement is based on portability and open-source support take a look at GKE, Cloud Run, and Cloud Functions. They are all based on open-source frameworks that help you avoid vendor lock-in and give you the freedom to expand your infrastructure into hybrid and multi-cloud environments.  GKE clusters are powered by the Kubernetes open-source cluster management system, which provides the mechanisms through which you interact with your cluster. Cloud Run for Anthos is powered by Knative, an open-source project that supports serverless workloads on Kubernetes. Cloud Functions use an open-source FaaS (function as a service) framework to run functions across multiple environments. 

What are your team dynamics like?

If you have a small team of developers and you want their attention focused on the code, then a serverless option such as Cloud Run or App Engine is  a good choice because you won’t have to have a team managing the infrastructure, scale, and operations. If you have bigger teams, along with your own tools and processes, then Compute Engine or GKE makes more sense because it enables you to define your own process for CI/CD, security, scale, and operations. 

What type of billing model do you prefer? 

Compute Engine and GKE billing models are based on resources, which means you pay for the instances you have provisioned, independent of usage. You can also take advantage of sustained and committed use discounts. 

Cloud Run, App Engine, and Cloud Functions are billed per request, which means you pay as you go. 

Conclusion

It’s important to consider all the relevant factors that play a role in picking appropriate compute options for your application. Remember that no decision is necessarily final; you can always move from one option to another.

To explore these points in more detail, please take a look at the “Where Should I Run My Stuff?” video.

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