Editor’s note: Today’s post highlights five takeaways from our session at the first ever Google Cloud Public Sector Summit. To watch the full session, check out All the Right Moves: Prioritizing Investments in Technology.

Now more than ever, government agencies need to invest in digital services to fulfill their missions and better serve communities. Yet modernization isn’t a one-and-done approach; it’s a sustained effort, with multi-year implications, and requires careful consideration of how to integrate existing investments to optimize costs. Digital transformation requires coordination between different programs and agencies, including all of their many competing considerations. In short, maximizing technology investments requires careful planning, strategic thinking, and industry partners that can provide flexibility and security and meet agencies where they are. 

I sat down with Suzette Kent, former U.S. federal chief information officer, and Dominic Sale, assistant commissioner for Technology Transformation Services at the General Services Administration (GSA) for a conversation to unpack this important topic and discuss industry best practices. 

The panelists had five tips for government employees who are making technology purchasing decisions for their agency.

1.   Put the agency’s mission first.Avoid getting distracted by exciting new trends and focus on long-term goals that can impact which procurement strategies or funds could be used. The discussion started with how government agencies could cut through the noise about technology and prioritize which technology is best for their needs. Sale and Kent agreed that an agency should focus on its core mission outcomes and let its technology needs flow from that. Sale also emphasized the importance of having technology design respond to humans’ needs, which has historically been a challenge for government agencies.

For agencies to stay focused on their mission, final decisions about technology need to be made by the program manager who best understands each program’s mission. The government CIO’s role is to be the enabler for the technology and leverage it at the enterprise level, particularly when it comes to sharing infrastructure.  The takeaway: enable mission programs by empowering your teams and providing access to authorized, compliant, innovative data platforms that programs can move confidently and quickly with.

2.   Invest in interoperability. Agency employees often struggle to balance the need for a positive return on investment (ROI) with requirements for meeting mission objectives. While the panelists agreed that the total cost of ownership was important, they also emphasized taking an expanded view of ROI, including future-proofing and investing in functionality that may not realize its return for many years based on the initiative. Saving money isn’t particularly valuable if the solution doesn’t meet an agency’s needs. When choosing a technology partner, government employees should understand its long-term vision to ensure that the partner fits agency priorities. Partners’ technologies should also integrate seamlessly with existing systems so agencies don’t duplicate investment costs.

For example, Google Anthos extends Google Cloud services and engineering practices into an organization’s existing environment, establishing operational consistency across apps and modernization. With Anthos, agencies can simply and securely build and deploy applications anywhere, integrating cloud services across platforms. This allows them to enjoy a consistent DevOps experience for hybrid and multi-cloud environments and enables new innovation. Most importantly, this enables an enterprise data platform, one of the largest catalysts for mission transformation and applied AI.

3.   Take advantage of artificial intelligence (AI) benefits. Over the course of the pandemic, the rapid application of AI has improved government productivity, efficiency, and the ability to deliver critical new services to the public at scale. This has further cemented AI’s role as an essential government technology for the present and future. In fact, Nextgov reports that “46% of government IT specialists plan to use AI and machine learning (ML) for embedded systems in the near future.”

As we’ve seen over the course of the pandemic, government programs can start small with AI  pilots before moving into broad deployment. This can help agencies understand AI’s potential before moving to full production. People always supervise AI technologies, and the possibilities are endless. Google Cloud’s Contact Center AI (CCAI) has helped government agencies improve the customer experience, by allowing citizens to schedule vaccine appointments via a platform of their choice with up to 28 languages and dialects, and manage vaccine deployment. The U.S. Navy spends billions annually to fight rust and corrosion on its ships. Inspections of ships, aircraft and vehicles are a time-consuming and critical part of keeping the U.S. Navy at top performance so Google Cloud and Simple Technology Solutions (STS) rapidly built an AI-based corrosion-detection and analysis system. The system detected and analyzed corrosion on vessels with 90% accuracy and will eventually be used to automate inspections of vessels, aircraft, and vehicles—saving billions of dollars. Document AI helps a variety of government agencies scale their document processing, reducing the time it typically takes to process enormous amounts of data and related citizen claims.

Successful adoption of AI also depends on the quality of the data. Ultimately, agencies need high-quality enterprise data pipes so that employees and the community trust the system and public sector agencies. Sale described a GSA project that used AI bots to read legal contracts and look for particular phrases that would indicate a specific use case. Previously, an employee would have had to read through the contracts and search for the information. In this way, AI is saving the government both money and time.

4.   Creating better experiences for the public. Sale observed that, “trust is the government’s currency and profit motive.” And trust comes when the public can be served with the same modern tools and technology they’re used to – in real-time and with transparency in mind. For example, agencies can provide transparency in public-facing dashboards for programs and supply services that deliver information in real-time through solutions like CCAI.

Trust also requires that constituents feel that government agencies will keep their data safe and secure. The need for a globally secure infrastructure with systems that are up-to-date and designed with security at every level, underpinned by zero-trust enterprise-wide remains paramount – particularly after the series of recent cyberattacks targeting government IT infrastructure.

5.   Finding the right technology partner. Government leaders need technology partners who  provide a flexible and interoperable platform to integrate existing investments and maximize technical value. Historically, public sector agencies have largely been forced to adopt private clouds, which has reduced their access to richer features, and hindered their ability to adopt a full range of security and product capabilities. The right partner won’t require government leaders to compromise on functionality or service availability to achieve compliance. The right partner can harness the power of emerging technology to make it Government-ready and the true promise of cloud– the access and integration of open data– to make missions more powerful and impactful for the constituencies they serve.

Enterprises want to embrace the pace of innovation and an operational business model of the modern-day cloud, but they don’t want to disrupt their existing IT landscape or upgrade all their legacy applications. This presents a conundrum, as most legacy applications were not designed to run in the cloud, and migrating them can be challenging, risky and cost-prohibitive. 

The complexity, cost and risk of cloud migration often stand in the way of a successful digital transformation. At Google Cloud, we work to meet you where you are and help you craft a migration strategy that lets you run what you want, where you want, how you want. This is why we’re excited to introduce Bare Metal Solution: to jumpstart the migration of applications that have been holding back your cloud adoption. 

Bare Metal Solution consists of all the infrastructure you need to run your specialized workload such as Oracle Database close to Google Cloud. This infrastructure is connected with a dedicated, low-latency and highly resilient interconnect, and connects to all native Google Cloud services. Bare Metal Solution uses OEM hardware that is certified to run multiple enterprise applications, most of which can be migrated to this infrastructure with little or no change, minimizing the risk of migration while simultaneously increasing its velocity.

Bare Metal Solution also comes with automation tools to help you onboard your environment quickly—provisioning your applications, relational databases, configuring popular operating systems and setting up services such as backups and monitoring. The management interface will be familiar to your existing IT teams or systems integrator, allowing you to leverage your investments in existing tools, processes and personnel.

In addition to providing state-of-the-art infrastructure and integrated low-latency access to Google Cloud, Bare Metal Solution also provides the following:

• Completely managed hardware infrastructure: End-to-end infrastructure management such as compute, storage and networking, as well as fully managed and monitored environments such as power, cooling and facilities.
• Google Cloud support and billing: A seamless support experience with support for infrastructure, including defined SLAs for initial response. 24X7 coverage for all Priority 1 and 2 issues. Unified billing across Google Cloud and Bare Metal Solution. 
• Service Level Agreements: Defined enterprise-grade SLA for hardware uptime and interconnect availability.

As an integral part of Google Cloud, Bare Metal Solution lets you off-load provisioning, managing and monitoring of your infrastructure to Google, so you can focus on your own data center modernization. 

The nitty gritty 

Many of the workloads that run on Bare Metal Solution have demanding CPU and I/O requirements. Bare Metal Solution provides a cost-effective and scalable architecture based on state-of-the-art x86 servers and high-performance, resilient storage. The servers are offered in several fixed configurations that support most mainstream enterprise operating systems:

• Dual-socket x86 systems
  • 16 core with 384 GB DRAM
  • 24 core with 768 GB DRAM
  • 56 core with 1536 GB DRAM
• Quad-socket x86 systems
  • 56 core with 1536 GB DRAM 
  • 112 core with 3072 GB DRAM

Bare Metal Solution servers can be used for standalone applications, or configured with application native or database native clustering technologies for high availability. Storage is offered in 1TB volume increments of either hybrid or all-flash disk. For applications that require custom compute shapes or special-purpose hardware, we also offer bespoke hardware configurations. 

Bare Metal Solution uses OEM hardware that is certified for many ISV software applications as well as custom built applications, including those built on Oracle Database. These hardware configurations are offered as a subscription, billed monthly with a preferred term length of 36 months. There are no data ingress and egress charges between Bare Metal Solution and Google Cloud in the same region; customers are responsible for provisioning adequate bandwidth for their business needs.

Legacy apps are no barrier to cloud

Google Cloud is the preferred destination for organizations building cloud-native applications as well as migrating existing on-premises applications, bringing reliable infrastructure, leading data analytics capabilities, and a culture of innovation to your IT environment. Whether you’re looking to build new applications in the cloud or to overhaul your infrastructure, we’re here to help you reach your digital transformation goals. And now, with Bare Metal Solution, we’re excited to extend the power of Google Cloud to specialized, legacy workloads. To learn more please visit our website.

Do hamburgers really come from Hamburg? This may still be a matter of debate, but the popularity of American-style burger joints not just in Hamburg but all over Germany, is clear. Germany’s top two fast food companies are both burger chains. One of them is BURGER KING®, a global brand that welcomes more than 11 million customers worldwide every day. The company arrived in Germany in 1976, when its first restaurant opened in Berlin. It now operates more than 100 restaurants across Germany, with franchisees operating more than 600 restaurants of their own.

“In the fast food industry, being able to move quickly is very important. That means delivering the right promotion to our app or launching a viral campaign within days. To do that across more than 700 restaurants, we need the support of the right technology.”

—Oliver Mielentz, IT Manager, BURGER KING® Deutschland GmbH

Previously a subsidiary of the U.S. business, BURGER KING® Germany became an independent company in 2015. As a result, it needed to develop its own IT infrastructure, and the changeover needed to happen fast. “We had to put in place systems that would work for the entire network of franchisees and enable us to easily roll out campaigns,” explains Oliver Mielentz, IT Manager at BURGER KING® Deutschland GmbH.

With the help of Google Cloud Premier partner Cloudwürdig, BURGER KING® Germany chose Google Cloud and G Suite as the right combination to suit its needs.

“In the fast food industry, being able to move quickly is very important,” says Oliver. “That means delivering the right promotion to our app or launching a viral campaign within days. To do that across more than 700 restaurants, we need the support of the right technology.”

Building a franchisee platform in just three months

When a business has multiple franchisees, it’s important to make sure everyone is on the same page, especially in the fast-paced fast food environment. “We have to collate data from all our franchisees and produce reports quickly in order to react to changes in customer behavior,” explains Oliver. “That means processing every transaction that takes place in our restaurants.” Following the restructure, BURGER KING® Germany also needed to build a secure invoicing system with data storage and optimize its communication channels.

“Using Tableau with BigQuery, we’re able to produce reports very quickly. Previously, it took much longer, as data had to be fetched manually. Our reaction time is now almost a business day faster.”

—Oliver Mielentz, IT Manager, BURGER KING® Deutschland GmbH

With support from Witter-IT, BURGER KING® Germany chose Cloudwürdig to build its BKD Connect internal platform on Google Cloud. Thanks to the ready-to-go tools on Google Cloud, it was able to put its invoicing system and data warehouse in place in just three months.

For the BURGER KING® Germany data warehouse, Cloudwürdig built an ETL pipeline that channels ticket data for every sale into BigQuery. “Data is gathered from the restaurants,” says Oliver, “and using Tableau with BigQuery, we’re able to produce reports very quickly. Previously, it took much longer, as data had to be fetched manually. Our reaction time is now almost a business day faster.”

As the ticket data for every transaction is stored in BigQuery, the marketing team can easily see exactly which products are selling well. That’s crucial for tweaking promotions as well as monitoring the supply chain to make sure enough produce is delivered to restaurants in response to changes in demand.

“Thanks to BigQuery, we have a speedy data pipeline that enables us to react on the same day to changes in the market and eliminate bottlenecks in production,” says Oliver.

Switching to G Suite to improve communication

To enable franchisees to sign in to its BKD Connect Platform, BURGER KING® Germany needed a secure authentication system. To solve that problem, it chose to provide franchisees with G Suite accounts. “It’s really easy to set up a new franchisee on the platform. I just create a new G Suite account and Drive folder for it, and it’s ready to go,” says Oliver. G Suite also helps the franchise network to run efficiently, as daily reports are automatically saved to Drive and shared to the appropriate regional network. “Thanks to that system, it’s much easier for any team at headquarters to access the information it needs,” Oliver explains.

BURGER KING® Germany also recently extended its use of G Suite across the whole company. “Following an evaluation of our previous email and productivity software, I made the decision to switch solely to G Suite,” says Oliver. BURGER KING® Germany employees now use Gmail, Calendar, and Drive for their day-to-day productivity needs. “We only just completed the migration, but already, everyone’s happy,” says Oliver. “It’s so easy to share a file using Drive or set up a meeting on Calendar.”

“We’re big fans of Hangouts Meet, and we have two rooms here at our Hanover headquarters equipped with Hangouts Meet hardware,” Oliver adds. “The speech quality is good, and it’s helpful to be able to see every participant, especially when you’re running a meeting with multiple franchisees.”

Optimizing infrastructure to power innovative campaigns

The BURGER KING® app, available for iOS and Android, helps the company to deliver a great customer experience. Through their MyBK accounts, guests can access coupons and special promotions. “We had a really interesting campaign for Easter: guests used the app to hunt for virtual Easter eggs,” explains Oliver. “We knew it was going to be big, and our previous back end wouldn’t have been able to handle the traffic.”

To enable the marketing campaign to go ahead, BURGER KING® Germany moved the back end of the app, along with its website, to Google Cloud. For developing and running its web and app back ends, it now uses App Engine and virtual machines on Compute Engine, as well as Memorystore and Cloud Functions. For monitoring and logging, it uses Stackdriver, and Cloud CDN and Cloud DNS to easily handle its traffic.

“We ran the campaign without any performance issues, even though we were receiving several million hits a day,” says Oliver. Since migrating the back end to Google Cloud, the marketing team also launched the popular “Escape the Clown” campaign. “That campaign blew our minds!” says Oliver. “It wouldn’t have been possible without Google Cloud, because it required a lot of back end capacity.”

To develop the app infrastructure it needs, BURGER KING® Germany relies on Cloudwürdig. “Working with Cloudwürdig is great because the team has the same agile mindset as us,” says Oliver. “When we have a new idea, we just set up a meeting, and in a couple of days the new infrastructure is in place. For Escape the Clown, it only took a few weeks to get everything ready to launch.”

Leveraging integrated tools to grow the business

Using Google Cloud together with G Suite enables BURGER KING® Germany to run its franchise network efficiently, while keeping its IT team lean. “Google Cloud and G Suite are the perfect fit for the way of working at BURGER KING® Germany,” says Oliver. “Many of the company’s operatives are often on the road, visiting restaurants and franchisees. With these tools, they can work flexibly and react quickly to the situation on the ground.”

“In order to grow the business, we need to use the data we receive every day to understand exactly what is happening in our restaurants. With the tools provided by Google Cloud, we can get more guests through the door and offer them a better experience.”

—Oliver Mielentz, IT Manager, BURGER KING® Deutschland GmbH

It also helps to keep infrastructure costs under control. “With Google Cloud, we only pay for what we use, which is really important for us,” Oliver explains. “It means we can scale up quickly if we see an opportunity to react to a trend in customer behavior and launch a new marketing campaign that resonates with the moment. When it’s finished, we can then scale down again, and that definitely saves us money.”

BURGER KING® is now working with Cloudwürdig to add more functionality to the BURGER KING® app using Google Kubernetes Engine. “We like to work with customers long-term to support their digital transformation. BURGER KING® Germany is a great example of how one project can develop into a great collaboration,” says Benny Woletz, Managing Director of Cloudwürdig.

BURGER KING® also plans to expand its presence in Germany and gain a greater market share by further tailoring both its marketing and the way it runs its restaurants to answer its guests’ needs. “In order to grow the business, we need to use the data we receive every day to understand exactly what is happening in our restaurants,” says Oliver. “With the tools provided by Google Cloud, we can get more guests through the door and offer them a better experience.”

Working to put food on all of our tables, today’s farmers are facing a higher amount of instability from input supply chain issues to weather patterns. Adding to this challenge are problems farmers face when trying to correctly time grain purchases, sales and transport. Farmers have always been stewards of the land, but now the demand for sustainable products has them needing to better prove their regenerative practices.

At Bushel, we understand these problems can’t be solved overnight or by a single company. We focus on empowering agribusinesses and farmers to work even more closely together to build a more sustainable agricultural supply chain by rapidly responding to market changes. With Bushel, farmers can track market prices in real time, instantly buy and sell grain, analyze inventory and transactions, and securely share verified information with grain operators and other producers. We provide the digital tools to streamline how farmers buy and sell commodities throughout the agricultural industry’s supply chain to help address market inefficiencies that can lead to waste, and have the information and resources to help them flex and adapt as complexity increases in farming operations.

Approximately 40% to 50% of all U.S. grain transactions now pass through the Bushel platform. As we continue to grow, Bushel continues to focus on what digital tEmpowering Farmers: Bushel Drives 40-50% of US Grain Transactions, Fueling Sustainable Agricultureools can support each point in the supply chain. Many focus on the first mile at the farm or last mile at the store. But Bushel is focused on modernizing the middle where grain purchasing and processing sit. We aim to help local grain industries and stabilize regional agricultural supply chains.

Starting with a simple mobile app; now scaling into an agricultural ecosystem

Bushel began its journey in 2017 as a small-scale platform for farmers that delivered grain contracts, cash bids, and receipts. As Bushel evolved into a comprehensive agricultural ecosystem, we realized we needed knowledgeable technology partners to help us rapidly scale while saving time and administrative costs. That’s why we started partnering with the Google for Startups Cloud Program to get support from Google and work with Google Cloud Managed Services partner, DoiT International to help support our use of GKE and create a multi-regional deployment as well as migrate our CUDs to new Compute Engine families and continue to optimize our footprint. We’ll also use DoiT’s Flexsave technology to reduce the management overhead of CUDs in the future.

In just one year, we expanded to over 1,200 live grain receiving locations and quickly grew our services portfolio with electronic signature capabilities, commodity balances, and web development. Because that relationship between farmer and agribusiness is so important, we provide more than 200 grain companies with white-labled digital experiences so each farmer sees their local grain facility they do business with on both desktop and mobile. To further our extension into the digital infrastructure of agriculture, we subsequently acquired GrainBridge and FarmLogs to help farmers handle specific jobs and tasks, and provide the needed insights to improve their business operations. Over 2,000 grain receiving locations across the United States and Canada now use Bushel products. We accomplished all this on Google Cloud.

We leverage the secure-by-design infrastructure to protect millions of financial transactions and keep sensitive customer data safe. Our data is processed and stored in Google’s secure data centers, which maintain adherence to a number of compliance frameworks. We utilize Google Kubernetes Engine extensively as it reduces operational overhead and offers auto scaling up to 15,000 nodes.

Database provisioning, storage capacity management, and other time-consuming tasks are automated with our Cloud SQL usage. Query Insights for Cloud SQL streamlines database observability and seamlessly integrates with existing apps and Google Cloud services such as GKE and BigQuery.

Empowering farmers and agribusinesses in North America

The Google Cloud Account Team had been instrumental in helping Bushel build an expansive agricultural platform that powers APIs, apps, websites, and digital solutions. Google’s startup experts are incredibly responsive, with deep technical knowledge that can’t be found elsewhere. Google Cloud also has provided us credits to explore new ways of analyzing the vast amounts of data we generate, verify, and transfer with solutions such as BigQuery and Pub/Sub.

With BigQuery, we can run analytics at scale with 26%–34% lower three-year TCO than cloud data warehouse alternatives. BigQuery delivers actionable insights on a highly secure and scalable platform, includes built-in machine learning capabilities, and integrates with Pub/Sub to ingest and stream analytic events via Dataflow.

With Bushel, farmers across North America are rapidly responding to sudden market changes by tracking grain prices in real time and instantly buying and selling crops. We see a future where this business information becomes insights – where a farmer can not just know where to sell their grain, but when to sell. The burden right now to engage with carbon markets is high, full of paper-based binders and verification forms. We see a world where farming practices recorded digitally can be permissioned along the supply chain for a better picture of how our food is grown.

With the Bushel platform, millions of farmers around the world will have the digital tools to modernize local grain industries, build more sustainable agricultural supply chains, and help to address global food inequity.

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