Organizations are currently modernizing their businesses in order to meet the increasing complexity of today’s business landscape. In effect, business leaders must evaluate the best way to mitigate the challenges which plague their cloud operations, all while meeting customers’ growing expectations around digital experience (DX) through agility, automation, and proactive incident avoidance. 

In this commissioned study, “Modernize With AIOps To Maximize Your Impact”, Forrester Consulting surveyed organizations worldwide to better understand how they’re approaching artificial intelligence for IT operations (AIOps) in their cloud environments, and what kind of benefits they’re seeing. 

Within this July 2021 study, you’ll see that AIOps systems and principles are here to help. It covers how AIOps increases efficiency and productivity across day-to-day operations, and how businesses are taking note. In fact, 91% of respondents have implemented AIOps to address at least one cloud operations issue, and expansion is set to skyrocket. Those that wait to act, risk losing out on the efficacy of their cloud investment and falling behind their more efficient competitors.

As you can see in the image above, there is a plethora of great information in this complimentary study. So, if you’re looking to enhance your cloud operations and/or adopt AIOps within your organization, be sure to download this free study today.

As enterprises accelerate their migration to the cloud, they experience more notable mid- and late-phase migration challenges. Specifically, 41% face challenges when optimizing apps in the cloud post-migration, and 38% struggle with performance issues on workloads migrated to the cloud. Further, organizations have also increased reliance on outside consultants and other service providers for early-stage cloud migration tasks to ongoing management post-implementation.1

To help customers through these challenges with a simple, quick path to a successful cloud migration, Google Cloud created our comprehensive Rapid Assessment & Migration Program (RAMP). And we’ve got some exciting developments to share with our customers and partners:

Expanded focus on post-migration TCO/ROI

Given the complex nature of cloud migrations, we are committed to meeting our customers where they’re at in their cloud journeys and partnering with them to achieve their business goals — be it building customer value through innovation, driving cost efficiencies, or increasing competitive differentiation and productivity. RAMP is a holistic framework based on tangible customer TCO and ROI analyses, that supports our customers’ journeys all the way through: from assessing their digital landscapes across multiple sources including on-prem and other clouds, and identifying prioritized target workloads to building a comprehensive migration and modernization plan.

Accelerate positive outcomes with expert partners

Customers can also now expect a more streamlined migration experience through our ecosystem of partners who have completed their cloud migration specialization. Last week, we announced industry-leading updates to our partner funding programs with new assessment and consumption packages that simplify and accelerate our customers’ journey to Google Cloud, at little-to-no cost. These packages offer prescriptive pathways for infrastructure and application modernization initiatives, empowering our partners to support our customers at every stage — from discovery and planning to migration and modernization.

Through our partner ecosystem, our customers can expect:

• Distinct funding packages for assessment, planning, and migration
• Faster approval processes for accelerated deployments
• More partners eligible to participate in RAMP and access these new funding packages

Sustainability through migration

Another major focus area for RAMP is helping enterprises optimize their migration planning and maximize their ROI by including their business and technical considerations early in the process and including any sustainability goals they may have. To aid with their sustainability efforts, we are excited to share that customers can now receive a Digital Sustainability Report along with their IT assessments – enabling sustainability to be built into their migration strategies. The report provides actionable insights to measure and reduce their environmental impact, and is based on some of Google Cloud’s own best practices, having been carbon-neutral for decades and looking to run on carbon-free energy by 2030.

We are committed to solving complex problems for our customers and partners, and these updates are a reflection of the feedback we receive. Simplify your cloud migration strategy today by requesting your free assessment, finding a partner to work with, or talking to your existing partner to get started.

^{1. Forrester Consulting, State Of Public Cloud Migration; A study commissioned by Google, 2022}

Meeting the rapidly growing demands of our customers’ high performance computing and data-intensive workloads requires deep innovation — at Google Cloud, we know we can’t rely on ever-faster CPUs alone, like Moore’s Law has enabled in the past. Customers can either optimize their workloads for a given platform, or we can offer them a platform that is optimized for their specific needs. At Google Cloud, we choose the latter.

Today, we have an exciting new release resulting from these efforts: the new C3 machine series powered by the 4th Gen Intel Xeon Scalable processor and Google’s custom Intel Infrastructure Processing Unit (IPU). Along with the recently announced Hyperdisk block storage which offers 80% higher IOPS per vCPU for high-end database management system (DBMS) workloads when compared to other hyperscalers. C3 machine instances can deliver strong performance gains to enable high performance computing and data-intensive workloads. Customers such as Snap, for example, have seen approximately a 20% increase in performance for a key workload over the previous generation C2.

The C3 machine series is just the latest example of this architectural approach. For over two decades, Google has purpose-built and designed some of the world’s most efficient and scalable computing systems to meet the needs of our customers. We built the Tensor Processing Unit (TPU) to power real-time voice search, photo object recognition, and interactive language translation; unveiled Titan, a secure, low-power microcontroller to help ensure that every machine boots from a trusted state; and launched Video Coding Units (VCUs) to enable video distribution that addresses a range of formats and client requirements. We engineer golden paths from silicon to the console, using a combination of purpose-built infrastructure, prescriptive architectures, and an open ecosystem to deliver what we term workload-optimized infrastructure.

Getting to know the C3 machine series

The Compute Engine C3 machine series, now available in Private Preview, is the first VM in the public cloud with the 4th Gen Intel Xeon Scalable processor and with Google’s custom Intel IPU. C3 machine instances use offload hardware for more predictable and efficient compute, high-performance storage, and a programmable packet processing capability for low latency and accelerated, secure networking.

“We are pleased to have co-designed the first ASIC Infrastructure Processing Unit with Google Cloud, which has now launched in the new C3 machine series. A first of its kind in any public cloud, C3 VMs will run workloads on 4th Gen Intel Xeon Scalable processors while they free up programmable packet processing to the IPUs securely at line rates of 200Gb/s. This Intel and Google collaboration enables customers through infrastructure that is more secure, flexible, and performant.” – Nick McKeown, Senior Vice President, Intel Fellow and General Manager of Network and Edge Group

The System on a Chip hardware architecture introduced in C3 VMs can enable better security, isolation, and performance. In the future, this purpose-built architecture will also allow us to offer a richer product portfolio, such as support for native bare-metal instances.

Hyperdisk block storage and 200 Gbps networking

Block storage and VMs go hand in hand. Last month, we announced the Preview release of Hyperdisk, our next-generation block storage. The new architecture decouples compute instance sizing from storage performance to deliver 80% higher IOPS per vCPU than other leading hyperscale cloud provider. And compared with the previous generation C2, C3 VMs with Hyperdisk deliver 4x higher throughput and 10x higher IOPS. Now, you don’t have to choose expensive, larger compute instances just to get the storage performance you need for data workloads such as Hadoop and Microsoft SQL Server.

To enable high performance computing workloads, C3 VMs also feature 200 Gbps low-latency networking powered by our custom IPU, as well as line-rate encryption using the open source PSP protocol.

What our customers and partners are saying

“We were pleased to observe a 20% increase in performance over the current generation C2 VMs from Google Cloud in testing with one of our key workloads. These continued performance improvements enable better end user experience and application cost efficiency.” – Aaron Sheldon, Sr. Software Engineer, Snap Inc.

“Based on the initial performance data, running weather research and forecasting (WRF) on C3 clusters can deliver as much as 10x quicker time to results for about the same computational cost. This will significantly accelerate R&D for our customers in weather, environment, and engineering domains.” — Michael Wilde, CEO, Parallel Works Inc.

“In early testing with our flagship products, including Ansys Fluent, Mechanical and LS-DYNA, on the new Google Cloud C3 VM, we’re seeing up to 3x performance gains over C2 VMs due to higher memory bandwidth and lower network latency.” – Shane Emswiler, Senior Vice President of Products, Ansys

Where we are headed

With the exponential rise in the complexity of cloud infrastructure, we as an industry must turn to automation to manage these platforms efficiently at scale. Along with Infrastructure as Code, custom chips like the Titan, the TPU and the IPU, pave the way for a not-so-distant future where we’ll automate over half of all infrastructure decisions, configuring systems dynamically in response to usage patterns. At Google Cloud, we are committed to continuing our long history of hardware innovation with a focus on workload optimization and automation.

To learn more about C3 VMs and Hyperdisk, check out our session at NEXT ‘22, How Google Cloud optimizes infrastructure for your workloads. To request access to the C3 VMs or Hyperdisk, please reach out to your sales representative or account manager.

Cloud Retail Search, part of Discovery Solutions For Retail portfolio, helps retailers significantly improve the shopping experience on their digital platform with ‘Google-quality’ search. Cloud Retail Search offers advanced search capabilities such as better understanding user intent and self-learning ranking models that help retailers unlock the full potential of their online experience.

Google Cloud’s Discovery Solutions For Retail are a set of services that can help retailers improve their digital engagement and are offered as part of our industry solutions.

Executive Summary

Retailers are always working on trying to keep up with the ever changing consumer expectations and trying to forecast the next trend that can impact sales and revenue.

The pandemic brought its own (and largely new) set of challenges which further complicated the issue over the last two years. The retailers were forced to adapt to the new consumer (low physical touch) behavior in which the browsing and product research was largely digital (endless aisle) and accelerated other trends such as buy online and pick up in stores (BOPIS), curbside pick up and pick up lockers. According to a McKinsey Global Survey from early last year, the pandemic has accelerated the pace of digital transformation by several years.

The National Retail Federation (NRF) estimates that retail sales are expected to grow between 6% and 8% in 2022 (slower growth rate than in 2021), as consumers spend more on services instead of goods, deal with inflation and higher food & gas prices due to geopolitical disruptions in the world.

And the competition continues to be fierce as ever. Amazon continues its dominance in the U.S. retail world and new PYMNTS data shows that Amazon’s share of US Ecommerce sales hit an all-time high of 56.7% in 2021.

Customers now have more choices than ever on how they want to engage with the retailers, where they want to spend the money and make their purchase. They also have increased expectations from the retailers around providing a high quality product discovery experience, which is forcing the retailers to invest heavily on improving customer engagement on their digital platforms to boost conversion rate and overall customer loyalty.

This is where Retail Search can help by providing an enhanced search experience that uses Google-quality search models to understand the customer intent and takes into account the retailer’s first party data (such as promotions, available inventory and price) for ranking results.

How is Google Cloud Retail Search Different

The Ecommerce platform on-site search use case is not new and retailers have been trying to solve it effectively for the last two decades. Most retailers recognize that search is a critical service on the platform and have spent countless resources to improve and fine tune it over the years. Yet the challenge remains. According to a Baymard Institute study in late as 2019, 61% of sites still required their users to search by the exact product type jargon the site uses.

However, users now expect the same robust and intuitive search features as is offered by Google.com and other popular web platforms, who seem to have the uncanny ability to intelligently interpret and yield relevant results to complex search queries.

Google’s decades of experience and research in search technology benefits Cloud Retail Search solution and that is what differentiates it from the competition.

• Advanced Query Understanding: Retail Search can provide more relevant results for the same query due to better query understanding features and knowing when to broaden or narrow the query results. While most search engines still rely largely on keyword based or matching tokens results, Retail Search has the advantage of being able to leverage Google search algorithms to return highly relevant results for product listings and category pages.
• Semantic Search: Intent recognition is a key requirement for semantic search and identifying what the customers mean when they enter the query is a key strength of Retail Search. This is critical for retailers since this has a direct impact on Clickthrough rate, Conversion rate and the Bounce Rate.
• Personalized Search Results: Another key differentiator for Retail Search is its ability to leverage user interaction data and ranking models to provide hyper personalized search results. Retailers are able to optimize search performance to deliver desired outcomes: better engagement, revenue, or conversions.
• Self-Learning and Self-Managed Solution: Retail Search models get better over time because of the self-learning capabilities built into the solution. In addition, the service is fully managed, which saves precious resources needed to keep it running and managing its set up.
• Strong Security Controls: The service runs on Google Cloud and follows security best practices to keep our customers’ data secure. Google never shares model weights or customer data across customers using the Retail API or other Discovery Solution products. For more details about this data use, see a description of Retail API data use.

High Level Conceptual View

Here is a simplified high-level view of Retail Search API. Retailers can call the API for the given search query and get back the results which can then be displayed on their digital properties.

The returned results contains two types of information:

• Search results: Query search results including product listings and category pages based on advanced query understanding and semantic search.
• Dynamic faceted search attributes: Faceted Search is a feature that allows further refinement of the search by providing ways to apply additional filters while returning results.

Retail Search needs the following datasets as input to train its machine learning models for search:

• Product Catalog: Information about the available products including product categories, product description, in-stock availability, and pricing.
• User Events: This is the clickstream data that contains user interaction information such as clicks and purchases.
• Inventory / Pricing Updates: Incremental updates to in-stock availability and pricing as that information is updated.

(Keeping the product catalog up to date and recording user events successfully is crucial for getting high-quality results. Set up Cloud Monitoring alerts to take prompt action in case any issues arise).

Retailers also have the ability to set up business/config rules to customize their search results and optimize for business revenue goals such as Clickthrough rate, Conversion rate, Average size order etc.

How to get started

Retail Search is generally available now and anyone with a Google cloud account can access it. If you don’t already have an account, you can start with a trial account for free here.

Establish a Success Criteria: It’s important to establish a success criteria for measuring the effectiveness of Retail search. Get a consensus on which factor(s) you want to include in scope for measuring the effectiveness of Retail Search. This could include one or two from the following: Search Conversion Rate, Search Average Order Value, Search Revenue Per Visit and Null Search Rate (No Results Found).

• Initial Set Up: Create a Google Cloud Project and set up the Retail API. When you set up the Retail API for a new project, the Google Cloud Console displays the following three panels to help you configure your Retail API project:
  • Catalog: displays product catalog and a link to import catalog.
  • Event: displays user events and a link to import historical user events.
  • Serving configs: contains details on serving configuration and a link to create a new serving configuration.

• Measuring Performance: Retail dashboards provide metrics to help you determine how incorporating the Retail API is affecting the results. You can view summary metrics for your project on the Analytics tab of the Monitoring & Analytics page in Cloud Console.

• Set up A/B Experiments: To measure the performance of Retail Search with another search solution, you can set up A/B tests using a third-party experiment platform such as Google Optimize.

Summary:

As retailers try to navigate through the post-pandemic world where supply chain failures and digital transformation acceleration are major focus areas, they now also have to keep a close eye on the recent geopolitical challenges resulting in rising inflation and costs.

While we can all agree that in-store shopping will continue to be a major source of revenue, it is also important for retailers to tweak the in-store experience for the digital world. Trends such as buy online and pick up in stores (BOPIS), curbside pick up and pick up lockers are here to stay.

Given all the above, consumer engagement and digital experience is more important now than ever before. The cost of search abandonment is way too high and has both short and longer term impact. Retail Search is a great solution to help reduce churn, improve conversion and retention. It provides Google-quality search models to help understand customer intent and the retailers have the ability to set up business/config rules to optimize search results for business revenue goals such as Clickthrough rate, Conversion rate and Average size order.