Digital transformation and migration to the cloud are top priorities for a lot of enterprises. At Google Cloud, we’re working hard to make this journey easier. For example, we recently launched Migrate for Compute Engine and Migrate for Anthos to simplify cloud migration and modernization. These services have helped customers like Cardinal Health perform successful, large-scale migrations to GCP. 

But we understand that the migration journey can be daunting. To make things easier, we developed a whitepaper on application migration featuring investigative processes and advice to help you design an effective migration and modernization strategy. This guide outlines the four basic steps you need to follow to migrate successfully and efficiently:  

1. Build an inventory of your applications and infrastructure: Understanding how many items, such as applications and hardware appliances, exist in your current environment is an important first step.
2. Categorize your applications: Analyze the characteristics of all of your applications and evaluate them across two dimensions: migration to cloud, and modernization.
3. Decide whether or not to migrate an application to the cloud: Not all applications should move to the cloud quite yet. The whitepaper lists the questions to ask to determine whether or not to migrate a given application.
4. Pick your migration strategy: For the applications you decided to migrate, decide on your ideal strategy—pure lift and shift, containers, cloud managed services, or a combination thereof.

There’s a lot to consider when you start thinking about digital transformation, and every cloud modernization project has its nuances and unique considerations. The secret to success is understanding the advantages and disadvantages of the options at your disposal, and weighing them against what you want to transform and why. To learn how to migrate and modernize your applications with Google Cloud, download this whitepaper.

The ability to gain real-time insights from IoT data can redefine competitiveness for businesses. Intelligence allows connected devices and assets to interact efficiently with applications and with human beings in an intuitive and non-disruptive way. After your IoT project is up and running, many devices will be producing lots of data. You need an efficient, scalable, affordable way to both manage those devices and handle all that information. 

IoT Core is a fully managed service for managing IoT devices. It supports registration, authentication, and authorization inside the Google Cloud resource hierarchy as well as device metadata stored in the cloud, and the ability to send device configuration from other GCP or third-party services to devices. 

Main components

The main components of Cloud IoT Core are the device manager and the protocol bridges:

• The device manager  registers devices with the service, so you can then monitor and configure them. It provides:
  • Device identity management 
  • Support for configuring, updating, and controlling individual devices
  • Role-level access control
  • Console and APIs for device deployment and monitoring
• Two protocol bridges (MQTT and HTTP) can be used by devices to connect to Google Cloud Platform for:
  • Bi-directional messaging
  • Automatic load balancing
  • Global data access with Pub/Sub

How does Cloud IoT Core work?

Device telemetry data is forwarded to a Cloud Pub/Sub topic, which can then be used to trigger Cloud Functions as well as other third-party apps to consume the data. You can also perform streaming analysis with Dataflow or custom analysis with your own subscribers.

Cloud IoT Core supports direct device connections as well as gateway-based architectures. In both cases the real time state of the device and the operational data is ingested into Cloud IoT Core and the key and certificates at the edge are also managed by Cloud IoT Core. From Pub/Sub the raw input is fed into Dataflow for transformation, and the cleaned output is populated in Cloud Bigtable for real-time monitoring or BigQuery for warehousing and machine learning. From BigQuery the data can be used for visualization in Looker or Data Studio and it can be used in Vertex AI for creating machine learning models. The models created can be deployed at the edge using Edge Manager (in experimental phase). Device configuration updates or device commands can be triggered by Cloud Functions or Dataflow to Cloud IoT Core, which then updates the device.  

Design principles of Cloud IoT Core

As a managed service to securely connect, manage, and ingest data from global device fleets, Cloud IoT COre is designed to be:

• Flexible, providing easy provisioning of device identities and enabling devices to access most of Google Cloud
• IThe industry leader in IoT scalability and performance
•  Interoperable, with supports for the most common industry-standard IoT protocols

Use cases

IoT use cases range across numerous industries. Some typical examples include:

• Asset tracking, visual inspection, and quality control in retail, automotive, industrial, supply chain and logistics
• Remote monitoring and predictive maintenance in oil & gas, utilities, manufacturing, and transportation
• Connected homes and consumer technologies.
• Vision intelligence in retail, security, manufacturing, and industrial sectors
• Smart living in commercial, residential, and smart spaces 
• Smart factories with predictive maintenance and real-time plant floor analytics

 For a more in-depth look into Cloud IoT Core check out the documentation.  

https://youtube.com/watch?v=76v16P-Wqe4%3Fenablejsapi%3D1%26

For more #GCPSketchnote, follow the GitHub repo. For similar cloud content follow me on Twitter @pvergadia and keep an eye out on thecloudgirl.dev.

From electrifying transportation to shifting the grid to renewable energy, environmental sustainability is one of the greatest challenges of our generation. A critical but often forgotten goal is the development of sustainable agricultural practices, especially given increasing water shortages and soil degradation around the world.

Lucent Bio was born to solve some of these threats to humanity’s ability to feed itself. It delivers crop nutrition solutions that accelerate the transition to sustainable agriculture. Lucent Bio developed novel technology for bioactive crop nutrition products, including its flagship product—Soileos®—which boosts nutrient density in crops, regenerates soil, avoids polluting agro-ecosystems, and enables the circular economy. Soileos is a plant-based product that is made by upcycling food processing co-products such as lentil and pea hulls into bioactive nutrients that then create the next harvest.

As a start-up, Lucent Bio has used Google Workspace since day one to drive collaboration, streamline operations, and scale. As an organization, it is also closely aligned with Google’s sustainability goals. Google is carbon-neutral for its operations and has made a public commitment with detailed plans to run on carbon-free energy by 2030, meaning clean power every hour of every day.

Google Workspace has been an invaluable resource to fuel collaboration between the engineers at the Lucent Bio pilot plant, the scientists at the research lab and greenhouse, and on-field agronomists as they conduct trials on Soileos across North America. Without the use of Google Workspace during the COVID 19 pandemic, Lucent Bio would not have been able to achieve their current scale.

“In just 18 months, Lucent Bio has been able to scale manufacturing from 1 kg to 1,000 kg of product per day. This year, we’re poised to take the next big step to 20,000 kg per day. During this scale-up process, we went through several iterations of improvements, resulting in a completely zero-waste manufacturing process—a hugely difficult but impressive achievement in line with our mission to accelerate the transformation of agriculture to sustainability. Every step of the way, Google Workspace has been an essential part of our innovation and growth strategy.”
Michael Riedijk, CEO Lucent Bio

Google Workspace runs on the cleanest cloud in the industry. It helps teams of all sizes, and across all industries, connect, create, and collaborate from anywhere. Workspace recently launched AI-generated summaries in Spaces, which help distributed teams stay focused while quickly catching up on chat messages they might have missed. Innovations like these keep the scientists at Lucent Bio collaborating as they build a more sustainable future for agriculture.

You can find more about Google’s commitment to sustainability here, including our goal to become not just carbon-neutral, but carbon-free by 2030, efforts to combat deforestation, and how we’re supporting clean energy.

Over the last two years, we’ve seen a significant uptick in the number of people using messaging to connect with businesses. Whether it was checking hours of operation, verifying what was in stock, or scheduling a pick-up, the pandemic caused a significant shift in consumer behavior.

• 45% of users are spending more time on messaging services because of the pandemic 
• 85% of consumers would like to message brands directly

With the rise in demand for messaging, consumers expect communication with businesses to be  speedy, simple, and convenient. For businesses, keeping up with customer inquiries can be a labor-intensive process, and offering 24/7 support outside of store hours can be costly.  

To help businesses seamlessly deliver helpful, timely, and engaging conversations with customers when and where they need help, we introduced AI-powered Business Messages.

https://youtube.com/watch?v=fcgP3RHjBLY%3Fenablejsapi%3D1%26

What is AI-powered Business Messages?

With AI-powered Business Messages, you can connect with your customers in their moment of need, in the places they’re looking for answers—such as Google Search, Google Maps, or any brand-owned channel. For instance, check out how Walmart customers in the US are able to receive real-time information on product availability, straight from a search results page.

People turn to Google when they are searching for answers to their questions, looking to buy something, or trying to accomplish a particular task with one of our many tools. In fact, 68% of all online experiences begin with a search engine.

At Google, we know how important it is for interactions with a brand to be personalized, helpful, and simple. With AI-powered Business Messages, customers are able to chat with virtual agents that understand, interact, and respond in natural ways.

We are also combining smart automation with the ability for customers to chat with live agents when it’s really needed. This approach saves your customers precious time, while also saving you money. And with Business Messages automatically handling many customer inquiries in the background, businesses have the option to distribute their human customer service agents to address other needs. 

Getting started with conversational AI is easy with Bot-in-a-Box

We know it can be difficult to get started with AI. That’s why we are utilizing existing Google AI tools like Dialogflow—part of Google Cloud Contact Center AI—to create the capability within Google’s Business Messages called Bot-in-a-Box, which makes getting started with Conversational AI easy. Bot-in-a-Box allows for fast and effective adoption of automation for businesses of all sizes. 

Enabling Business Messages with Bot-in-a-Box can be as simple as leveraging an existing customer FAQ document you already have, whether it’s from a web page or an internal document. And since the conversational AI is powered by Business Messages and Dialogflow working together, your chat bot is able to understand and respond to customer questions automatically without the need to write code. 

Bot-in-a-Box also supports other critical journeys like “Custom Intents.” That means that your bot is able to understand the different ways customers express a similar question and respond accurately by using machine learning capabilities.

Finding success 

In April 2021, Wake County courthouses in North Carolina partnered with Tango Technology to implement Business Messages when it became apparent that being able to provide the public and attorneys with around-the-clock access to information would significantly reduce the pressure on courthouse staff. Using Bot-in-a-Box, Tango Technology was able to customize a solution for Wake County Courthouse, Justice Center, and Clerk of Superior Court in just four days.

“With the combination of Google’s Business Messages, GCP, and Dialogflow, we were able to spin up an AI-driven bot for the courts in days. And the technology stack allows us to continually improve by adding functionality in an agile process.”— Mike Lotz, Co-Founder, Tango Technology

With Business Messages, North Carolina courthouses saw a 37% decrease in the call volume handled by courthouse staff.  With 398,298 fewer phone calls during the first year of operation, the AI-based messages helped Wake County Courthouse work more efficiently and productively.

We’ve seen many brands benefiting from AI-powered Business Messages. For instance, Levi’s saw a 30% increase in off-hours shoppers and surpassed 85% customer satisfaction scores after implementing Business Messages. They also drove 30x more store-related questions than Levi’s website chat. 

Bring Google’s conversational AI to your storefront with Business Messages

Google’s Business Messages makes it easier for businesses of all sizes to engage their existing or potential customers in a virtual conversation, when and where they need it. 

To learn more, watch our Cloud Next session here or visit us at g.co/businessmessages. We have specialized services to help you get started  and can share the wisdom of our channel partners and dedicated experts who specialize in unleashing the potential of conversational AI.