Over the past few years, advances in training large language models (LLMs) have moved natural language processing (NLP) from a bleeding-edge technology that few companies could access, to a powerful component of many common applications. From chatbots to content moderation to categorization, a general rule for NLP is that the larger the model, the greater the accuracy it’s able to achieve in understanding and generating language.

But in the quest to create larger and more powerful language models, scale has become a major challenge. Once a model becomes too large to fit on a single device, it requires distributed training strategies, which in turn require extensive compute resources with vast memory capacity and fast interconnects. You also need specialized algorithms to optimize the hardware and time resources.

Cohere engineers are working on solutions to this scaling challenge that have already yielded results. Cohere provides developers a platform for working with powerful LLMs without the infrastructure or deep ML expertise that such projects typically require. In a new technical paper, Scalable Training of Language Models using JAX pjit and TPUv4, engineers at Cohere demonstrate how their new FAX framework deployed on Google Cloud’s recently announced Cloud TPU v4 Pods addresses the challenges of scaling LLMs to hundreds of billions of parameters. Specifically, the report reveals breakthroughs in training efficiency that Cohere was able to achieve through tensor and data parallelism.

This framework aims to accelerate the research, development, and production of large language models with two significant improvements: scalability and rapid prototyping. Cohere will be able to improve its models by training larger ones more quickly, delivering better models to its customers faster. The framework also supports rapid prototyping of models that address specific objectives — for example, creating a generative model that powers customer-service chatbot — by experimenting and testing new ideas. The ability to switch back and forth among model types and optimize for different objectives will ultimately allow Cohere to offer models optimized for particular use cases.

The FAX framework relies heavily on the partitioned just-in-time compilation (pjit) feature of JAX, which abstracts the relationship between device and workload. This allows Cohere engineers to optimize efficiency, and performance by aligning devices and processes in the ideal configuration for the task at hand. Pjit works by compiling an arbitrary function into a single program (an XLA computation), that runs on multiple devices — even those residing on different hosts.

Cohere’s new solution also takes advantage of Google Cloud’s new TPU v4 Pods to perform tensor parallelism. which is more efficient than the earlier pipeline parallelism implementation. As the name suggests, the pipeline parallel approach uses accelerators in a linear fashion to scale a workload, like a single long assembly line. Accelerators must process each micro-batch of data before passing it along to the next one, and then run the backward pass in reverse order.

Tensor parallelism eliminates the accelerator idle time of pipeline parallelism, also known as the pipeline bubble. Tensor parallelism involves partitioning large tensors (mathematical arrays that define the relationship among multiple objects such as the words in a paragraph) across accelerators to perform computations at the same time on multiple devices. If pipeline parallelism is an ever-lengthening assembly line, tensor parallelism is a series of parallel assembly lines — one making the engine, the other the body, etc. — that simultaneously come together to form a complete car in a fraction of the time.

These computations are then collated, a process made practical thanks to Google Cloud TPU v4 VMs, which more than double the computational power. The superior performance of v4 chips has enabled Cohere to iterate on ideas and validate them 1.7X faster in computation than before.

At Cohere, we build cutting-edge natural language processing (NLP) services, including APIs for language generation, classification, and search. These tools are built on top of a set of language models that Cohere trains from scratch on Cloud TPUs using JAX. We saw a 70% improvement in training time for our largest model when moving from Cloud TPU v3 Pods to Cloud TPU v4 Pods, allowing faster iterations for our researchers and higher quality results for our customers. The exceptionally low carbon footprint of Cloud TPU v4 Pods was another key factor for us.

Aidan Gomez
CEO and co-founder, Cohere

Why Google Cloud for LLM training?

As part of a multiyear technology partnership, Cohere leverages Google Cloud’s advanced AI and ML infrastructure to power its platform. Cohere develops and deploys its products on Cloud TPUs, Google Cloud’s custom-designed machine learning chips that are optimized for large-scale ML. Cohere’s recently announced their new model improvements and scalability by training an LLM using FAX on Google Cloud TPUs, and this model has demonstrated that transitioning from TPU v3 to TPU v4 has so far enabled them to achieve a total speedup of 1.7x. In addition to a significant performance boost, TPUs provide an excellent user experience with the new TPU VM architecture. Importantly, Google Cloud ensures that Cohere’s state-of-the-art ML training is achieved with the highest standards of sustainability, powered by 90% carbon-free energy in the world’s largest publicly available ML hub.

By adopting Cloud TPUs, Cohere is making LLM training faster, more economical, and more agile. This helps them provide larger and more accurate LLMs to developers, and put NLP technology in the hands of developers and businesses of all sizes.

To learn more about these LLM training advances, you can read the full paper, Scalable Training of Language Models using JAX pjit and TPUv4. To learn more about Cohere’s best practices and AI principles, you can check this article co-authored with Open AI and AI 21 Labs.

For years, retailers have been told that they must embrace a litany of new technologies, trends, and imperatives like online shopping, mobile apps, omnichannel, and digital transformation. In search of growth and stability, retailers adopted many of these, only to realize that for every box they ticked, there was another one waiting.

And then the pandemic hit, along with rising social movements and increasingly harsh weather. Some retailers were more prepared to take on these disruptions than others, which crystallized a new universal truth across the industry: the ability to adapt on the fly became the most important trait to survive and thrive.

Today’s retail landscape has surfaced both existing and new challenges for specialty and department store retailers. Approximately 88% of purchases previously occurred within a store environment. Now, it’s closer to 59%, with the remainder done online or through other omni methods. 

With such constant change and upheaval, it can feel like the mantra now is ABP: always be pivoting. 

The big question isn’t just how to maintain constant momentum and agility—it’s how to do it without sapping your workforce, your inventory, or your profits in the process. The pivot is now a given. What matters is how you do it.

Adapting requires a flexible base of technology that allows retailers to shift and scale seamlessly with the needs of the moment. 

They need to be able to leverage real-time insights and enhance customer experiences rapidly, online and in the real world (not to mention the growing hybridization that’s AR and VR). They need to modernize their stores to power engaging consumer and associate experiences. They need to enhance operations for rapid scaling between full operations and digital-only offerings.

To help retailers achieve these goals and more, Google Cloud is honing a trio of essential innovations: demand forecasting that harnesses the power of data analytics and artificial intelligence; enhanced product discovery to improve conversion across channels; and the tools to help create the modern store experience.

In other words, here’s some of the biggest ways we’re ready to help you pivot.

Pivot point 1: Harnessing data and AI for demand forecasting with Vertex AI

One of the greatest challenges for retailers when building organizational flexibility is managing inventory and the supply chain. 

We are in the midst of one of the worst global supply chain crises, stemming from soaring demand and logistics issues brought on by the pandemic. This crisis has only heightened the challenge retailers face when assessing demand and product availability. Even in normal times, mismanagement of inventory can add up to a trillion-dollar problem, according to IHL Group (costing $634 billion in lost sales worldwide each year, while overstocks result in $472 billion in lost revenues due to markdowns). 

On the flipside, optimizing your supply chain can lead to greater profits. For instance, McKinsey predicts that a 10% to 20% improvement in retail supply chain forecasting accuracy is likely to produce a 5% reduction in inventory costs and a 2% to 3% increase in revenues.

Some of the challenges related to demand forecasting include:

• Low accuracy leads to excess inventory, missed sales, and pressure on fragile supply chains.
• Real drivers of product demand are not included, because large datasets are hard to model using traditional methods.
• Poor accuracy for new product launches and products that have sparse or intermittent demand.
• Complex models are hard to understand, leading to poor product allocation and low return on investment on promotions.
• Different departments use different methods, leading to miscommunication and costly reconciliation errors.

AI-based demand forecasting techniques can help. Vertex AI Forecast supports retailers in maintaining greater inventory flexibility by infusing machine learning into their existing systems. Machine learning and AI-based forecasting models like Vertex AI are able to digest large sets of disparate data, drive analytics and automatically adjust when provided with new information. 

With these machine learning models, retailers can not only incorporate historical sales data, but also use close to real-time data such as marketing campaigns, web actions like a customer clicking the “add to cart” button on a website, local weather forecasts, and much more. 

Pivot point 2: Enhanced product discovery through AI-powered search and recommendations

If customers can’t easily find what they are looking for, whether online or at the store, they will turn to someone else. That’s a simple statement, but one with profound impacts.

In research conducted by The Harris Poll and Google Cloud, we found that over a six month period, 95% of consumers received search results that were not relevant to what they were searching for on a retail website. And roughly 85% of consumers view a brand differently after an unsuccessful search, while 74% say they avoid websites where they’ve experienced search difficulties in the past.

Each year, retailers lose more than $300 billion dollars from search abandonment, or when a consumer searches for a product on a retailer’s website but does not find what they are looking for. Our product discovery solutions help you surface the right products, to the right customers, at the right time. These solutions include: 

• Vision Product Search, which is like bringing the augmented reality of Google Lens to a retailer’s own branded mobile app experience. Both shoppers and retail store associates can search for products using an image they’ve photographed or found online and receive a ranked list of similar items.
• Recommendations AI, which enables retailers to deliver highly personalized recommendations at scale across channels.
• Retail Search, which provides Google-quality search results on a retailer’s own website and mobile applications.

All three are powered by Google Cloud, leveraging Google’s advanced understanding of user context and intent, utilizing technology to deliver a seamless experience to every shopper. With these combined capabilities, retailers are able to reduce search abandonment and improve conversions across their digital properties. 

Pivot point 3: Building the modern store

Stores are no longer places for just browsing and buying. They must be flexible operation centers, ready to pivot to address changing circumstances. The modern store must be multiple things at once: a mini-fulfillment and return center, a recommendation engine, a shopping destination, a fun place to work, and more. 

Just as retail companies had to embrace omnichannel, stores are now becoming omnichannel centers on their own, mixing the digital and physical into a single location. Retailers can use physical stores as a vehicle to deliver superior customer experiences. This will demand heightened levels of collaboration and cooperation between stores, digital, and tech infrastructure teams, building on the agile ways they have worked together.

In many ways, it’s about allowing our physical spaces to function more like digital ones. Google Cloud can help by bringing the scalability, security, and reliability of the cloud to the store, allowing physical locations to upgrade infrastructure and modernize their internal and customer-facing applications. 

Think of it as when a new OS gets released for your phone. It’s the same small, hard box, but the experience can feel radically different. Now, extend that same idea to a digitally enabled store. With the right displays, interfaces, and tools at a given retail location, the team only needs to send an over-the-air update to create radically fresh experiences, ranging from sales displays to fulfillment or employee engagement.

Such an approach can enable streamlined experiences for both customers and store associates. For instance, when it comes to the modern store’s evolving role as a fulfillment or return center, cloud solutions can help drive efficiency in stores through automation of ordering, replenishment, and fulfillment of omnichannel order selection.  

Similar tools for personalized product discovery online can be applied to customers in the store, helping them to browse and explore, or even create a tailored shopping experience. 

The impact of store associates can be maximized by equipping them with technology to provide expertise that drives value-added customer service, as well as increasing productivity in stores by streamlining operations, thus lowering overhead cost. At the register, customers should be able to enjoy frictionless checkout while ensuring reliable, accurate, secure transactions.

Google Cloud can help retailers transform

The ability to adapt and pivot to meet today’s changing consumer needs requires that retailers rely on modern tools to obtain operational flexibility. We believe that every company can be a tech company. That every decision is data driven. That every store is physical and digital all at once. That every worker is a tech worker. 

Google Cloud works with retailers to help them solve their most challenging problems. We have the unique ability to handle massive amounts of unstructured data, in addition to advanced capabilities in AI and ML. Our products and solutions help retailers focus on what’s most important—from improving operations to capturing digital and omnichannel revenue.

For the past few years, we’ve applied core Google AI research and engineering to projects with positive societal impact, including forecasting floods, protecting whales and predicting famine. Artificial intelligence has incredible potential to address big social, humanitarian and environmental problems, but in order to achieve this potential, it needs to be accessible to organizations already making strides in these areas. So, the Google AI Impact Challenge, which kicked off in October 2018, was our open call to organizations around the world to submit their ideas for how they could use AI to help address societal challenges.

“Accelerating social good with artificial intelligence” sheds light on the range of organizations using AI to address big problems. It also identifies several trends around the opportunities and challenges related to using AI for social good. Here are some of the things  we learned—check out the report for more details.

AI is globally relevant 

We received 2,602 applications from six continents and 119 countries, with projects addressing a wide range of issue areas, from education to the environment. Some of the applicants had experience with AI, but 55 percent of not-for-profit organizations and 40 percent of for-profit social enterprises reported no prior experience with AI. 

Similar projects can benefit from shared resources

When we reviewed all the applications, we saw that many people are trying to tackle the same problems and are even using the same approaches to do so. For example, we received more than 30 applications proposing to use AI to identify and manage agricultural pests. The report includes a list of common project submissions, which will hopefully encourage people to collaborate and share resources with others working to solve similar problems.  

You don’t need to be an expert to use AI for social good

AI is becoming more accessible as new machine learning libraries and other open-source tools, such as Tensorflow and ML Kit, reduce the technical expertise required to implement AI. Organizations no longer need someone with a deep background in AI, and they don’t have to start from scratch. More than 70 percent of submissions, across all sectors and organization types, used existing AI frameworks to tackle their proposed challenge. 

Successful projects combine technical ability with sector expertise 

Few organizations had both the social sector and AI technical expertise to successfully design and implement their projects from start to finish. The most comprehensive applications established partnerships between nonprofits with deep sector expertise, and academic institutions or technology companies with technical experience.

ML isn’t the only answer 

Some problems can be addressed by using alternative methods to AI—and result in faster, simpler and cheaper execution. For example, several organizations proposed using machine learning to match underserved populations to legal knowledge and tools. While AI could be helpful, similar results could be achieved through a well-designed website. While we’ve seen the impact AI can have in solving big problems, you shouldn’t rule out more simple approaches as well. 

Global momentum around AI for social good is growing—and many organizations are already using AI to address a wide array of societal challenges. As more social sector organizations recognize AI’s potential, we all have a role to play in supporting their work for a better world.