Autonom8: Achieving growth and profits for businesses with Google Cloud

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With Google Cloud, Autonom8 can run a platform that accelerates and streamlines customer journeys in a scalable, reliable, cost-effective infrastructure, while using advanced optical character recognition to enable intelligent document processing.
About Autonom8
Headquartered in the United States and India, Autonom8 has built a low-code SaaS platform that allows businesses to digitize customer-facing workflows. The business aims to help clients reduce costs and improve interactions with their customers through automation and enablement of customer journeys.

Google Cloud results:
- Increased margins by up to 30% by switching from a home-grown OCR system to Cloud Vision AI
- Enables one DevOps team member to manage up to 30 customers
- Provides real-time information about customer journeys to enable businesses to respond quickly and accurately
- Ensures use of its platform with containerization in customers’ private data centers
- Reduced operating costs by up to 20% with localized scalability and architecture through GKE
Just as cars are evolving to become autonomous, smart and self-driving, enterprises can gain self-awareness, an ability to learn and an ability to adapt. This is the value proposition put forward by Autonom8, an India- and United States-based enterprise workflow management software business. “We provide a low-code, high-intelligence customer journey automation SaaS platform,” explains Ranjit Padmanabhan, Co-founder and Chief Technology Officer (CTO), Autonom8.
The Autonom8 platform includes components, such as A8Studio, a drag and drop location from which clients can create customer journeys, a chat platform that enables clients to create chatbots, and an analytics module. “With our platform and services, businesses can reduce costs and improve interactions with their customers by applying automation to accelerate and provide better customer journeys,” adds Padmanabhan.
Demand for Autonom8 is being driven by the changing customer demands of enterprises, including the expectation to interact with them over multiple channels, and the rising cost of building software with experienced developers. These trends place enterprises under growing pressure to increase the productivity of the people they do have, particularly those who are less technically inclined. In addition, changing consumer habits, regulations and the emergence of new technologies mean customer journeys cannot remain static and need to evolve.
Developing a microservices-based SaaS platform
From the start, Autonom8 planned to deliver a SaaS platform and initially deployed on a multinational cloud service, chosen due to the team’s familiarity with its products and the availability of credits. However, the company’s decision to opt for a microservices architecture that enables individual services to scale independently while running in a containerized environment, demanded high-quality container orchestration. To optimize cost, scalability and performance, Autonom8 began evaluating Google Kubernetes Engine (GKE).
The business then completed a side-by-side comparison between Google Cloud and its incumbent provider of compute, storage and other services. Google Cloud fared favorably, with Vision AI in particular providing powerful machine learning and optical character recognition (OCR) functionality, supporting a key use case for Autonom8.
In addition, many of Autonom8’s clients at the time are financial institutions in India, and legally required to retain data within the country’s borders. Google Cloud’s global network and local presence means the business could fulfill this requirement easily.
“We decided to evaluate Google Cloud, particularly GKE, from two perspectives. One, from a security perspective, as we sell to banks that audit our platform, and two, as a failover between regions because downtime costs money. We found it a compelling solution.”
— Ranjit Padmanabhan, Co-founder and Chief Technology Officer (CTO), Autonom8
A seamless move to Google Cloud
Autonom8 began deploying on Google Cloud in 2018, with its architecture comprising storage, compute, serverless, container management and orchestration, and Vision AI. “We looked at our scripting with the previous provider, and using the Google Cloud documentation available online, educated ourselves over a few weeks before moving pieces of our architecture step by step to Google Cloud,” says Padmanabhan. “We did not run into any major issues. It was pretty simple, with our experienced engineers training others in the product.”
According to the CTO, the business had two options when moving to Google Cloud. Autonom8 could either install raw virtual machines and effectively create its own virtualized data center, or rely on managed services for functions such as memory store, registration and authentication to save time and resources over the long term. Autonom8 opted for the latter and has transitioned fully to Google Cloud, with the number of cloud products and services in its architecture rising from five to about 15. While each product and service performs a key role in the delivery of Autonom8’s products and services, Padmanabhan nominates GKE, Vision AI and Cloud SQL as providing the greatest value to the business.
Scalability, real-time monitoring and intelligent document processing at low cost
With GKE, the business can now scale the nodes or containers specific to each microservice in the event traffic to a particular client surges, due to a rebate or promotion. “Through the combination of the architecture and localized scalability we achieve with GKE, we are reducing our operating costs by up to 20%,” says Padmanabhan.
Running an open source TimescaleDB on Postgres in Cloud SQL enables Autonom8 to give its clients the ability to monitor customer journey information in real time. An example of a journey is applying for a bank loan. The customer must take steps including providing income, tax and other financial details that the bank then appraises to help make a decision on the application. “The moment someone applies for a loan, for example, a bank knows about it and can monitor for fraud, bottlenecks, or other abnormalities, and immediately route to a remediation workflow,” explains Padmanabhan. “Cloud SQL enables us to maintain transactional logging and provide real-time data to our dashboards.”
After evaluating alternative services, including developing a home-grown OCR engine, the business turned to Cloud Vision AI to manage the intelligent document processing that comprises much of its transactional volume. “Vision AI is significantly better than the alternatives and the cost of maintaining our version did not make sense, because Google Cloud continues to make improvements over time that enable us to deliver more and more accurate results to our customers,” says Padmanabhan. “Switching from our home-grown service to Vision AI has enabled us to increase our profit margins by up to 30%.”
“Through the combination of the architecture and localized scalability we achieve with Google Kubernetes Engine, we are reducing our operating costs by up to 20%.”
—Ranjit Padmanabhan, Co-founder and Chief Technology Officer (CTO), Autonom8
Supporting client demands and improving developer efficiency
Google Cloud also enables Autonom8 to meet the demands of businesses that want to run its platform within their own private data centers. “We can undertake the build within Google Cloud and ship our containers to compatible hosts within those clients’ data centers,” explains Padmanabhan. “With our previous provider, we could create containers, but these would not run properly within those data centers.”
Furthermore, Google Cloud documentation and online resources help Autonom8 reduce the training needed for new developers to become productive, with the Google Cloud learning curve taking up just 10% of the overall onboarding cycle.
The organization spends the equivalent of just 3% of its overall annual revenue on DevOps, measured as DevOps Utility Ratio, while the cloud cost of revenue is about USD 1 for every USD 6 in annual recurring revenue, measured as Cloud Utility Ratio. “These two metrics are about what we can do with the people we have,” explains Padmanabhan. “Our current ratio implies that one DevOps person can handle approximately 30 customers. This is made possible by the tools we have, and the comprehensive support from Google Cloud in terms of security patches, intelligent alerts, resource overloading, and more.”
Google Cloud also provides the flexibility for Autonom8 to accommodate the varying service levels required by individual customers based on factors, such as the impact of downtime, as the business can failover seamlessly between regions to mitigate the impact of any issues that may occur.
“Our current ratio implies that one DevOps person can handle approximately 30 customers. This is made possible by the tools we have, and the comprehensive support from Google Cloud in terms of security patches, intelligent alerts, resource overloading, and more.”
—Ranjit Padmanabhan, Co-founder and Chief Technology Officer (CTO), Autonom8
Integrating Google Workspace with Autonom8 to deliver new capabilities
Autonom8 relies on Google Workspace for communication, collaboration and other workplace productivity requirements, growing its footprint from Gmail when the employee population was four or five, to a range of products including Sheets and Drive as the business grew. “It became natural to use the capabilities in Google Workspace as we matured,” says Padmanabhan. “One of the most interesting capabilities was our ability to integrate Google Workspace into our platform. For example, when someone is running a workflow, they can add data from a Sheet. We’ve added Google Workspace authentication capabilities into our products as well.”
“Everyone is using shared links to Drive and I really like the granular permissions structure,” he adds. “I can open up folders to clients while keeping an internal space within the business to ensure security and privacy.”
With Google Cloud, Autonom8 is now poised to continue growing its business and adding new features and capabilities for clients. “We are extremely excited at the opportunity to step up our offering to clients with Google Cloud,” concludes Padmanabhan.
A Pro’s Tip on Choosing the Right Google Cloud Compute Options

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Where should you run your workload? It depends…Choosing the right infrastructure options to run your application is critical, both for the success of your application and for the team that is managing and developing it. This post breaks down some of the most important factors that you need to consider when deciding where you should run your stuff!

What are these services?
- Compute Engine – Virtual machines. You reserve a configuration of CPU, memory, disk, and GPUs, and decide what OS and additional software to run.
- Kubernetes Engine – Managed Kubernetes clusters. Kubernetes is an open-source system for automating deployment, scaling, and management of containerized applications. You create a cluster and configure which containers to run; Kubernetes keeps them running and manages scaling, updates and connectivity.
- Cloud Run – A fully managed serverless platform that runs individual containers. You give code or a container to Cloud Run, and it hosts and auto scales as needed to respond to web and other events.
- App Engine – A fully managed serverless platform for complete web applications. App Engine handles the networking, application scaling, and database scaling. You write a web application in one of the supported languages, deploy to App Engine, and it handles scaling, updating versions, and so on.
- Cloud Functions – Event-driven serverless functions. You write individual function code and Cloud Functions calls your function when events happen (for example, HTTP, Pub/Sub, and Cloud Storage changes, among others).
What level of abstraction do you need?
- If you need more control over the underlying infrastructure (for example, the operating system, disk images, CPU, RAM, and disk) then it makes sense to use Compute Engine. This is a typical path for legacy application migrations and existing systems that require a specific OS.
- Containers provide a way to virtualize an OS so that multiple workloads can run on a single OS instance. They are fast and lightweight, and they provide portability. If your applications are containerized then you have two main options.
- You can use Google Kubernetes Engine, or GKE, which gives you full control over the container down to the nodes with specific OS, CPU, GPU, disk, memory, and networking. GKE also offers Autopilot, when you need the flexibility and control but have limited ops and engineering support.
- If, on the other hand, you are just looking to run your application in containers without having to worry about scaling the infrastructure, then Cloud Run is the best option. You can just write your application code, package it into a container, and deploy it.
- If you just want to code up your HTTP-based application and leave the scalability and deployment of the app to Google Cloud then App Engine — a serverless, fully-managed option that is designed for hosting and running web applications — is a good option for you.
- If your code is a function and just performs an action based on an event/trigger, then deploying it with Cloud Functions makes sense.
What is your use case?
- Use Compute Engine if you are migrating a legacy application with specific licensing, OS, kernel, or networking requirements. Examples: Windows-based applications, genomics processing, SAP HANA.
- Use GKE if your application needs a specific OS or network protocols beyond HTTP/s. When you use GKE, you are using Kubernetes, which makes it easy to deploy and expand into hybrid and multi-cloud environments. Anthos is a platform specifically designed for hybrid and multi-cloud deployments. It provides single-pane-of-glass visibility across all clusters from infrastructure through to application performance and topology. Example: Microservices-based applications.
- Use Cloud Run if you just need to deploy a containerized application in a programming language of your choice with HTTP/s and websocket support. Examples: websites, APIs, data processing apps, webhooks.
- Use App Engine if you want to deploy and host a web based application (HTTP/s) in a serverless platform. Examples: web applications, mobile app backends
- Use Cloud Functions if your code is a function and just performs an action based on an event/trigger from Pub/Sub or Cloud Storage. Example: Kick off a video transcoding function as soon as a video is saved in your Cloud Storage bucket.
Need portability with open source?
If your requirement is based on portability and open-source support take a look at GKE, Cloud Run, and Cloud Functions. They are all based on open-source frameworks that help you avoid vendor lock-in and give you the freedom to expand your infrastructure into hybrid and multi-cloud environments. GKE clusters are powered by the Kubernetes open-source cluster management system, which provides the mechanisms through which you interact with your cluster. Cloud Run for Anthos is powered by Knative, an open-source project that supports serverless workloads on Kubernetes. Cloud Functions use an open-source FaaS (function as a service) framework to run functions across multiple environments.
What are your team dynamics like?
If you have a small team of developers and you want their attention focused on the code, then a serverless option such as Cloud Run or App Engine is a good choice because you won’t have to have a team managing the infrastructure, scale, and operations. If you have bigger teams, along with your own tools and processes, then Compute Engine or GKE makes more sense because it enables you to define your own process for CI/CD, security, scale, and operations.
What type of billing model do you prefer?
Compute Engine and GKE billing models are based on resources, which means you pay for the instances you have provisioned, independent of usage. You can also take advantage of sustained and committed use discounts.
Cloud Run, App Engine, and Cloud Functions are billed per request, which means you pay as you go.
Conclusion
It’s important to consider all the relevant factors that play a role in picking appropriate compute options for your application. Remember that no decision is necessarily final; you can always move from one option to another.
To explore these points in more detail, please take a look at the “Where Should I Run My Stuff?” video.
For more #GCPSketchnote, follow the GitHub repo & thecloudgirl.dev. For similar cloud content follow us on Twitter at @pvergadia and @briandorsey
Neo4J & Google Cloud: Graph Data in Cloud to Address Challenges in FinServ Industry

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Over the last decade, financial service organizations have been adopting a cloud-first mindset. According to InformationWeek, lower costs and enhanced scalability were the biggest drivers for cloud adoption in financial services, and cloud-native applications allow access to the latest technology and talent, enabling adopters to rebuild transaction processing systems capable of supporting very high volumes and low latency.
Both Neo4j and Google Cloud have been using relationship-based data representations since the beginning, and we’re dedicated to using this technology to help financial services customers drive business transformation. We are excited about the prospects of financial services (FinServ) cloud systems and believe that graph data in the cloud can help solve significant challenges in the industry.
Data Challenge #1: Risk Management and Compliance
First among the top concerns for any CIO moving to the cloud is risk management and compliance. Disconnected, uncontextualized, or stale data create opportunities for fraud and financial crimes to occur. The fact is when it comes to FinServ, the question is not “if” but rather how often an attack will occur. Unfortunately, incidents have been trending upward over the last decade, and COVID has only exacerbated this reality. Financial crimes affect the bottom line both in the remediation of these crimes and in intangibles like brand value.
Add to this the complexity of international banking, which makes “compliance” a moving target. Penalties due to noncompliance are a constant concern to any FinServ organization.
The tabular representation of information with a fixed number of columns that never change prevents a description of an ever changing world with changing characteristics. Relational databases are great if the world you describe does not move fast but have limitations when data structures are highly interlinked and not homogeneous.
Neo4j Aura on Google Cloud provides a foundation for creating dynamic, futureproof, scalable applications that adhere to the security standards and protocols today’s financial services organizations require to meet the challenges of finding and preventing bad actors. This also includes enterprise scalability; reaching over 1 Billion nodes and relationships to streamline queries and provide solutions that meet regulatory and privacy compliance across geographies. Neo4j has helped some organizations save billions of USD in fraud in the first year of deployment alone.
What makes graph technology the best choice for fraud detection use cases is that the relationships between the data-points are as important as the data-points themselves. Let’s take as an example, one John Smith approaches a multi-national banking institution to manage the primary account for his new holding corporation.
While no one has any record of John R Smith Holdings LLC, the bank’s application built on graph technology understands that there are several well-known entities owned by John Smith Holdings. The application also identifies several well-known board members who bank with this institution. Due to this relationship-driven approach, the bank now understands John R Smith is not “John Smith,” who previously attempted to open an account for his holding corporation, which had no information associated with it prior to two months ago.
Data Challenge #2 Manual Processes and Inefficiencies
The ubiquity of the cloud offers an opportunity to deploy automation at unprecedented levels to tackle the errors and inefficiencies that manual processing allows to creep into processes. When data comes from disparate, perhaps legacy systems – which may have become siloed and “untouchable” over the years – further complexity arises. As an example, if someone in sales types “John Smith” into a CRM system not knowing that John R Smith is the spelling in the customer data master, it may result in two separate and potentially conflicting records. Being able to join those records together in a mastered view helps to solve this problem. In addition, low data quality equates to an increase in risk, costs, and implementation times for new systems.
Neo4j Aura on Google Cloud provides automation and artificial intelligence (AI) that reduces manual processes and the errors that accompany them. In this graph architecture each node, which can represent a person, will have labels, relationships, and properties associated with it. This allows for the use of AI which can easily understand that John Smith in the CRM is the same John R Smith in the customer master. The information contained in Neo4j can be connected bi-directionally to ensure consistency across applications and data sources.
One of the benefits of this approach is that linking information allows organizations to keep the full value of the data, rather than forcing the data into predetermined tabular representations, with the risk of losing valuable information and insights.
Data Challenge #3: Customer Engagement and Insight
Another significant concern is the high expectations today’s customers have for every interaction. End users are accustomed to predictable experiences on their digital devices, and FinServ apps are no exception. Added to this, the “Covid economy” has driven digital adoption significantly across demographics; even among customers who might traditionally have used in-person services. This also equates to increased expectations for personalized, predictable experiences with every digital interaction. We know that latency has always been a key consideration for financial trading, but a recent ComputerWeekly study showed that every financial organization should ensure their visible latency is at 10 milliseconds or less. Customers no longer accept their broadband is at fault.
Finally, blind spots in the customer journey often result in dissatisfaction, which ultimately leads to increased churn. Without gaining actionable insights from your customers, there is no room to innovate and iterate on what they are looking for in your products and services. And this translates to losing market share and competitive advantage.
The NoSQL architecture, specifically the dynamic schema and structure of Neo4j Aura gives you the ability to take charge of your data and make changes according to your development cycles or newer data models. This equates to faster builds, more comprehensive releases and a wider, richer data-set that can be contextualized and understood instantly. Graph technology is the logical choice for building a Customer 360 application. Under this approach organizations not only get valuable insight into the individual client’s behavior and patterns, but also those of their family, friends and colleagues. This allows for stronger personalization, targeted campaigns and successful execution, resulting in increased customer satisfaction and retention levels.
Graph Technology on Google Cloud

Neo4j is a recognized leader in graph database technology and the only fully integrated graph solution on Google Cloud, helping to fill a common need for Google Cloud customers. Both Neo4j and Google Cloud are invested in continuing to grow our partnership and mutual product direction.
You can find and deploy the Neo4j graph database straight from the Google Cloud marketplace, whether you want to download the software for an on-premises deployment, use the virtual machine image, or use the hosted solution, Aura on Google Cloud, the graph database-as-a-service. In any deployment, you get the same enterprise-grade scalability, reliability, and connectivity along with successful, repeatable use cases you can rely on to resolve your particular challenges and integrated billing.
For a real-world example of how graph technology can optimize financial services, you can read our Case Study with fintech Current. Current, a leading U.S. financial technology platform with over three million members, used Neo4j Aura on Google Cloud to create a personalization engine based on client relationships.
To learn more about Neo4j Aura on Google Cloud for FinServ organizations, register for our webinar on Thursday, December 16 with Jim Webber, Chief Scientist, CTO Field Ops at Neo4j and Antoine Larmanjat, Technical Director, Office of the CTO, Google Cloud.
New Capabilities in Cloud Asset Inventory Allow Better Visibility into Google Cloud Environments

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Businesses that operate in complex cloud environments, large fleets, or sophisticated security operations all require visibility into their cloud assets in order to keep their teams nimble and their data secure. Cloud Asset Inventory (CAI) helps these teams understand their Google Cloud and Anthos environments by providing complete visibility, real-time monitoring, and powerful asset analysis capabilities. Today, Cloud Asset Inventory gets four new capabilities that help you understand your environment more clearly and easily than ever before.
New user interface eases asset and insight discovery
Cloud Asset Inventory console preview is now publicly available for GCP and Anthos customers. This preview provides insights into your cloud footprint, history and details of resource usage with powerful filtering and search capabilities. For example, you can view your global distribution of resources and policies, how your GCE VM footprint has been changing over time, as well as full metadata and change history for all your assets. The CAI console can be filtered at the organization, folder, or project-level, so each user can view the resources they have permissions for down to project level granularity.

Asset discovery and Datadog integration
A new asset list service in CAI provides quick and comprehensive asset discovery, including asset history, without needing to export the data to a storage destination. Datadog, a leading multi-cloud monitoring and security service provider, relies on deep integration with CAI for service and asset discovery. Datadog has been piloting and taking full advantage of the newly released asset list service. Datadog Product Manager, Steve Harrington, commented:
“Google’s new Cloud Asset Inventory API provides us with an immensely valuable, single source of truth for determining the resources present in a given GCP environment. Along with its rich metadata, this enables us to enhance multiple aspects of our integration with GCP, including streamlined metric collection and ingestion of custom labels. We plan to continue building around Cloud Asset Inventory in the future to improve existing features, and are envisioning ways it could help us provide entirely new insights to our customers.”
Answer “who can access what resources?”
Determining authoritative answers to security-related questions like “Who can read data from my storage bucket that contains PII?” or “Does a terminated employee still have any remaining access to my system?” can be difficult and time consuming. This is why access management and identity certification is one of the top security priorities for enterprises running workloads in the cloud. To help alleviate this challenge, the new Policy Analyzer capability in CAI thoroughly analyzes the relationship between IAM policies and resources. The analysis includes powerful and efficient group expansion, service account impersonation, conditional access analysis, resource expansion, and more. You can even export the results to a BigQuery table or Cloud Storage bucket for further analysis and record keeping. CAI’s enhanced UI makes it even easier for you to build your own flexible queries and quickly get to a comprehensive answer.

Create asset posture visibility
Cloud Asset Inventory now provides seven types of Asset Insights through the Active Assist platform. These new asset insights help proactively detect anomalies within your organization’s IAM policies, which may be opportunities to improve your security posture. The insights can be aggregated at the Organization, Folder or Project level.
The seven new Asset Insights include:
- External members in IAM policies.
- External users that impersonate your service accounts.
- External members as policy editors.
- External users who can view cloud storage buckets.
- Terminated users/groups that are still in IAM policies
- IAM policies containing all users or all authenticated users.
- Projects with only terminated users as owners.
As a Google Cloud customer you can get started and use all the recently released capabilities and features immediately; check out our documentation to see how. We’d love to hear your feedback; email us with any questions or concerns!
What Swiggy and You Can Learn From This Company’s Use of ML to Engage Customers

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The app economy has enabled a huge range of unique business models to flourish. One such model is online food ordering and delivery services, in which apps leverage geo-location data to aggregate local food choices and offer personalized options to consumers.
A leading company in this space is Just Eat. Launched in the UK in 2001 with a vision of ‘serving the world’s greatest menu. Brilliantly.’ The company has capitalized on the popularity of online food delivery and grown its presence across 12 markets.
Just Eat acts as an intermediary between take-out food outlets and hungry customers, giving local restaurants access to a broader base of potential diners, while providing consumers with an easy and secure way to order and pay for food from their favourite restaurants.
Today the company helps 27 million customers find food from more than 112,000 restaurants—everything from homemade Italian pasta, to Chinese noodle bowls, to fish-and-chips.
Data is the fuel of Just Eat’s rapid growth, but it wasn’t always looked at that way. In its early days, Just Eat struggled with the deluge of information and faced fragmentation across its systems. In fact, the company realized its legacy data vendor wasn’t capable of ingesting 90 percent of the data produced by its food platform. This was incredibly frustrating for Just Eat’s analysts and data scientists, who had to waste time cleaning up sources instead of leveraging the data to create a better user experience.
Just Eat turned to Google Cloud, and now uses machine learning (ML) to power sophisticated consumer recommendations on both its app and website. It also makes heavy use of features offered by Google Cloud Platform, including BigQuery for running analytics on its customer data set and Cloud Pub/Sub for messaging app users with relevant offers in real-time.
Having all of Just Eat’s data in one platform has translated into real value for its customers. With Google Cloud tools, Just Eat has created its own proprietary Customer Ontology framework, which today contains 5.5 billion features that better understand consumers’ behavior and food habits, and provides insights into previous visits.
Just Eat recently created an “Adventurous Index” to map its customers according to their ordering habits, enabling them to tailor their marketing and user experiences. For example, mid-adventurous customers are shown a choice of restaurants that serve their most ordered cuisine, while adventurous customers can choose from restaurants that serve a wider variety. This not only has prompted consumers to be more adventurous with their choices, but also has led to more business at a more diverse set of restaurants.
Matt Cresswell, Director of Customer Platforms at Just Eat said that Google Cloud has become integral to its product delivery: “Consumer food choice is a hugely nuanced topic. We know that individuals have their own unique journeys when they use Just Eat. We’ve sought to create a truly one-to-one relationship with every customer. The changes we’ve made to the platform mean they can access the dishes they enjoy at the touch of a fingertip, and find inspiration to discover new dishes they’ll love. We’re grateful to Google Cloud for helping us support our customers on their culinary explorations.”
FNM Group Migrates SAP HANA to Google Cloud: Tips for CIOs

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About FNM Group
FNM Group is the main private, integrated group in transportation and mobility in the North of Italy.

About Innext
Innext, one of Italy’s select Google Cloud Premier Partners, helps companies turn objectives into tangible actions, and change into a competitive advantage.

Google Cloud Results
- Builds an effective, scalable, adaptable enterprise platform with SAP HANA and SAP S/4HANA on Google Cloud Platform
- Reduces costs by only paying for resources it uses with flexible pricing from Google
- Mobilizes its workers with G Suite and SAP HANA and SAP S/4HANA on the cloud
Founded in 1877, the FNM Group is Italy’s second largest railway company, operating in the Lombardy region. With 700,000 passengers a day, the core business remains with railway operations, but in recent years the FNM Group has redefined itself as a mobility service provider rather than just a public transport operator, with transport solutions like car-sharing platforms in parts of the country disconnected from the main railway lines. As part of this evolution, in 2016, FNM Group initiated a new strategy to overhaul its technology and build a platform that could support its ambitious, new direction.
“We needed an IT system that could rapidly adapt to the new market requirements we are planning to address,” says Augusto de Castro, Director of Human Resources, Organization, and IT at FNM Group. “To achieve this goal, we decided to modernize our information system and move to a cloud-based infrastructure, so we started testing various solutions. For us, the best came from Google.”
Collaborative office productivity
Since 2005, the FNM Group had used SAP Business Suite for its platform, using on-premises servers to manage its technology and database solutions. By 2016, when the group expanded its horizons, the on-premises infrastructure was showing its age and limitations. In addition, FNM Group office productivity tools limited workers’ mobility and flexibility. The company decided that a cloud-based solution was the most economical and effective infrastructure for its new innovation-focused strategy, but also wanted to continue the high-quality service it received from SAP.
In April 2017, FNM Group teamed up with Innext, a leading Italian consultancy and Google Cloud Premier Partner, to help transition to the cloud. After taking the time to assess specific needs at FNM Group, Innext supported the company’s decision to start the project with a migration to G Suite, replacing the existing email and office productivity platform. With help from Innext, FNM Group provided its workers with new tools such as Gmail, cloud-based storage on Google Drive, and fast, effective collaboration with Google Hangouts. As well as technical help, Innext brought a whole change management program designed to help FMN workers take full advantage of the new platform. “One of our top goals in any project is the adoption of the G Suite platform,” says Andrea Servili, Co-founder and Partner at Innext.
Cloud-based enterprise solutions with SAP HANA and SAP S/4HANA
While defining the G Suite migration, Innext and FNM Group began looking for an infrastructure solution. The timing was perfect. Earlier in the year, Google announced that SAP HANA and SAP S/4HANA, the latest software from SAP, would be able to run on Google Cloud Platform (GCP). Running on Google Compute Engine instances, Google Cloud Storage for backups, and Google Virtual Private Cloud as a networking solution, FNM Group can continue to use the enterprise platform of its choice along with all the advantages of Google cloud technology. By July, 2018, FNM Group plans to have fully migrated to SAP HANA and SAP S/4HANA on GCP and have its 1,200 employees using G Suite.
“SAP HANA and SAP S/4HANA on Google Cloud Platform and G Suite will make our employees much more mobile,” says Augusto. “They can access the system through a web browser if they have to, so they’re not tied to a local physical interface.”
Building a platform to last
With Innext and SAP HANA and SAP S/4HANA on GCP, FNM Group is building an enterprise infrastructure that can handle the demands of its traditional public transport operations and adapt to the company’s more innovative activities, such as car-sharing or energy management. By the time the migration is complete in 2018, FNM Group will save on infrastructure costs by only paying for the resources it uses with flexible pricing from Google. G Suite lets the company’s workers stay mobile and effective, and with Google Compute Engine, FNM Group can easily scale its infrastructure up or down to meet whatever challenges it faces in the future. Meanwhile, Google Cloud Storage helps ensure that FNM Group will have a highly secure, reliable backup solution. Once the migration is complete, FNM Group can start exploring other ways in which Google can help its business, especially with data analytic products like Google BigQuery or Google Cloud AI machine learning tools. Whatever the challenge, FNM Group knows that it can rely on Innext and Google to provide the right solution.
“Our main priority is to shut down our on-premises infrastructure and take advantage of the benefits of the cloud,” says Augusto. “Google Cloud Platform and SAP HANA and SAP S/4HANA will help us reduce our maintenance costs and improve our flexibility. I think we will spend less time continually upgrading our infrastructure and more time improving our productivity.”
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The Opportunity for Streamed AR/VR Content What if you could get a high quality AR/VR experience without a dedicated physical computer—or even without a physical tether? In the past, interacting with VR required a dedicated, high-end workstation and, depending on the headset, wall-mounted sensors and a dedicated physical space. Complex

How Google Cloud’s PSO Supports Customers’ Migration Goals
Google Cloud’s Professional Services Organization (PSO) engages with customers to ensure effective and efficient operations in the cloud, from the time they begin considering how cloud can help them overcome their operational, business or technical challenges, to the time they’re looking to optimize their cloud workloads. We know that all parts of






