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5 ways a SOAR solution improves SOC analyst onboarding

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Training new analysts can be a daunting task. They require time to get aware of the SOC’s tech stack and processes. However, with the SOAR solution, analysts can benefit in various ways. Read more to know!

Editor’s note: This blog was originally published by Siemplify on Feb. 19, 2021.

The number of unfilled cybersecurity jobs stretches into the millions, and a critical part of the problem is the length of time it takes to backfill a position.

Industry group ISACA has found that the average cybersecurity position lies vacant for up to six months. Some positions, like security analyst, are difficult to find suitable candidates for thanks to workplace challenges such as lack of management support and burnout.

As the old phrase goes, time is money. So when organizations are fortunate enough to fill a position with the appropriate talent, they want to be able to make up for lost time as quickly as possible. This is especially true for roles in the security operations center, a setting notorious for needing staff to field never-ending alerts generated by an often-disparate collection of security tools.

Training new analysts can be a daunting task. They need time to get acquainted with the SOC’s technology stack and processes. Without documentation, they often ask senior analysts for guidance. This can create distractions and consume time.

A reliance on community knowledge—undocumented, not widely-known information within an organization—creates inconsistency within the SOC that contributes to longer ramp-up times for new analysts. Undocumented processes, combined with security tools that don’t talk to each other, typically mean a SOC will need to spend nearly 100 hours—the equivalent of 2 1/2 weeks—getting a single new analyst up to speed.

Enter automation. Throughout an analyst’s career in the SOC, a security orchestration, automation, and response (SOAR) solution can be their best friend, helping expedite routine tasks and liberating them to perform more exciting work. But the technology can also allow even the most junior analysts to have an auspicious onboarding experience—hitting the ground running on day one, acclimated to their new environment, and feeling comfortable about and confident in their future.

Here are five ways a SOAR solution can, among many other activities, aid in analyst onboarding

1) The SOAR solution deploys automated playbooks

The average SOC receives large numbers of alerts per day, and many will be false positives. That amounts to a lot of dead-ends for analysts to chase and leaves little time to investigate legitimate anomalous network activity. The sheer volume of alerts has even prompted some analysts to turn off high-alert features on detection tools, potentially causing teams to miss something important.

SOAR helps analysts hurdle these roadblocks by allowing teams to create custom, automated playbooks, workflows that equalize resources and knowledge across the SOC, and help maintain consistency in the face of new hires and staff turnover. And if analysts should need to create or edit any of the steps in these playbooks, the optimal SOAR solution will enable them to do this without knowledge of specific coding or query languages, acumen that a novice analyst may lack.

2) The SOAR solution groups related alerts

As multiple alerts from different security tools are generated, some SOAR solutions allow you to automatically consolidate and group these alerts into one cohesive interface. This is what is known as taking a threat-centric approach to investigations, with the SOAR looking for contextual relationships in the alerts and, if identified, grouping these alerts into a single case. Having the ability to work more manageable and focused cases right off the bat will help ensure a smoother transition for new analysts.

3) The SOAR solution pieces together the security stack

https://www.siemplify.co/getstartedFrom next-generation firewalls to SIEM to endpoint detection and response, the security stack in any given organization can be vast and complex. No incoming analyst has reasonable time to familiarize themselves with every tool living within the stack—or to manually tap into these different tools to obtain the appropriate context to apply to alerts. A SOAR solution alleviates this challenge by delivering context-rich data that can be analyzed in one central platform, eliminating the need for multiple consoles for alert triage, investigation and remediation. Plus, with a SOAR solution, there is no need for the SOC to directly touch a detection tool that another group may manage.

4) The SOAR solution streamlines collaboration to enable easy escalation and information sharing

Often the SOC is not capable of responding to every threat, meaning other departments, such as networking, critical ops, or change management need to be involved. In addition, executive personnel are likely interested in security trends happening within the organization. Because not every group communicates in the same way—or consumes information in the same way—breakdowns can occur, and frustrations can mount, especially for a new analyst. A SOAR solution can even the playing field by automatically generating instructions, updates, or reports from the SOC to other teams, and vice versa. SOAR is also a useful solution for collaborating within the SOC team as well, especially in the age of remote and hybrid work.

5) The SOAR solution prevents analysts from quickly burning out.

There is a reason why the SOC has obtained the dubious acronym of “sleeping on chair.” Life in this environment can be a tedious, mental grind, prompting certain inhabitants to literally fall asleep from boredom.

SOAR solutions can counter this tedium in two notable ways. They can prevent analysts from having to stare at a multitude of monitors while working long shifts. They can also free analysts to work on more strategic and thought-provoking assignments, which can help improve the company’s overall security posture—and ensure a new entrant to the SOC doesn’t lose steam immediately.

To learn more about SOAR from Siemplify, now part of Google Cloud SecOps suite, including how to download the free community edition, visit siemplify.co/GetStarted.

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How-to

Three Lesser-Known Ways to Protect Your Customers and Business From Phishing and Fraud

Your users are critical to your business, and you need security controls to keep them — and your business — safe. Built from years of Google Cloud technology and experience, these security features focus on keeping users safe on the web.

You can reduce online fraud (chargebacks, hijackings, and abuse) with reCAPTCHA Enterprise, help protect your customers from phishing sites with Phishing Protection, and detect malicious links with the Web Risk API.

Fight Fraud: Fraudulent web activities cost enterprises billions of dollars each year. Security teams need to keep the bad actors out of their websites and ensure that their customers can always get in. reCAPTCHA has been defending millions of sites for almost a decade, and the reCAPTCHA Enterprise service builds on this technology with capabilities designed specifically for enterprise security concerns.

Combat Phishing: The majority of cyber attacks begin with phishing emails and websites. Attackers use many tricks, including by leveraging enterprise brand assets, such as company names and logos, to develop phishing websites that appear authentic and lure internet users to enter valuable information such as user names and passwords. Phishing Protection helps prevent users from accessing phishing sites by identifying various signals associated with malicious content.

Watch the video to find out how the third method and what impact it can create on your organization.

Case Study

The SolarWinds Attack: A Case Study in Supply Chain Threats

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The SolarWinds attack exposed the vulnerability of supply chains to cyber threats. Two years later, we examine the ongoing impact and discuss how to strengthen supply chain security to prevent similar attacks.

Our quarterly Security Talks series brings together experts from Google Cloud Security teams and the industry to share information on our latest security products, innovations and best practices. Below is an introduction to Mandiant’s Security Talks presentation on Dec. 7, Mandiant Tales from the Front Lines: Activate Cyber Defenses Against Supply Chain Compromise.

The discovery in December 2020 of the SolarWinds supply chain compromise, a global computer intrusion campaign, caused organizations and security leaders to completely reassess their Cyber Threat Profiles, risk assessments, and defensive postures. It was a rare, watershed event that savvy security leaders and IT decision makers have been using to improve how security teams protect systems, networks, and data across industries and sectors, especially critical infrastructure. Two years later, we’re looking back at the security incident, what we’ve learned, and how it continues to drive change across security teams and organizations.

The SolarWinds compromise leveraged access to the software maker’s Orion business software in order to distribute a malicious update containing malware. Mandiant has since attributed this operation to APT29, a Russia-based espionage group assessed to be sponsored by the Russian Foreign Intelligence Service (SVR). This operation afforded APT29 with unparalleled access to an estimated 18,000 global organizations for follow-on targeting based on the attacker’s discretion and collection priorities.

While the security industry has yet to see anything that rivals the scale and scope of the SolarWinds compromise since it was discovered, a recent Google Cloud research report on software supply chain security found that there’s been a sharp increase in software supply chain attacks across nearly every sector.

Mandiant analysis identified supply chain compromise as the second-most prevalent initial infection vector in 2021. When the initial infection vector was identified, supply chain compromise accounted for 17% of intrusions in 2021 compared to less than 1% of intrusions in 2020. Further, 86% of supply chain compromise intrusions in 2021 were related to the SolarWinds breach.

Since 2020, Mandiant has also observed an increase in financially-motivated threat actors targeting the software supply chain. These actors compromised popular software packages and even mobile applications in order to deploy ransomware, cryptocurrency miners, and banking trojans. In one case, malicious code was inserted into a popular package, prompting the U.S. Cybersecurity and Infrastructure Agency (CISA) to issue an alert about the compromise.

Mitigation recommendations

The discovery of the SolarWinds incident resulted in increased global attention around supply chain compromise threats. Government authorities and technology organizations have responded with several initiatives, legislation, and studies seeking to reduce software supply chain and software dependency risk. Although these initiatives may make it more difficult for threat actors to conduct these operations, organizations should also take steps to mitigate supply chain threats.

Mandiant suggests that organizations contemplate applying multiple layers of security policies, plans, and solutions to maximize opportunities to provide early threat detection and prevent an anomaly or compromise stemming from the supply chain. This guidance is aligned with best practices Google Cloud has recommended for organizations to improve their software supply chain security.

Mandiant has also provided the following additional recommendations for organizations to consider more generally:

  • Establish a vendor vetting process to evaluate vendor security practices before deploying hardware or software.
  • Create a change control process and board for all enterprise hardware and software changes, which could include a centralized IT or IT security managed process for downloading, testing, and pushing updates to users.
  • Use an advanced endpoint security solution, such as an endpoint detection and response (EDR), to detect malicious behavior when a tainted software package is downloaded and executed.
  • Ensure proper logging and monitoring is in place between the software, hardware, and the internet.
  • Implement the software and hardware using network segmentation with minimal access to the internet.
  • Enact employee training programs and policies to encourage security best practices, including security audits of code in development.

Next steps

You can watch the Google Cloud Security Talks presentation on SolarWinds and the current state of supply chain threats here. You can learn more about Google Cloud’s solutions to help improve software supply chain security here, or for more general inquiries, please contact us or reach out to your sales representative to learn how we can assist.

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Explainer

How Google Secures its Data Centers: Watch Video

Security is in the DNA of Google Cloud’s dozens of data centers, complex network and workloads scattered the globe. Take a tour to the nucleus of data center’s six layers of physical security designed to keep unauthorized access at bay, and also learn about Google Cloud’s security fundamentals to leverage the same philosophy on Google Cloud. Watch now!

Case Study

Partnering for Stronger Security: Google and Mandiant Join Forces

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In this blog post, we'll delve into how Google and Mandiant are working together to transform security operations and incident response, helping you stay ahead of potential threats and protect your business.

Over the past two decades, Google has innovated to build some of the largest and most secure computing systems in the world. This scale requires us to deliver pioneering approaches to cloud security, which we pass on to our Google Cloud customers. We are committed to solving hard security problems like only Google can, as the tip of the spear of innovation and threat intelligence.

Today we’re excited to share the next step in this journey with the completion of our acquisition of Mandiant, a leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant shares our cybersecurity vision and will join Google Cloud to help organizations improve their threat, incident and exposure management.

Combining Google Cloud’s existing security portfolio with Mandiant’s leading cyber threat intelligence will allow us to deliver a security operations suite to help enterprises globally stay protected at every stage of the security lifecycle. With the scale of Google’s data processing, novel analytics approaches with AI and machine learning, and a focus on eliminating entire classes of threats, Google Cloud and Mandiant will help organizations reinvent security to meet the requirements of our rapidly changing world.

We will retain the Mandiant brand and continue Mandiant’s mission to make every organization secure from cyber threats and confident in their readiness.

Context and threat intelligence from the frontlines

Our goal is to democratize security operations with access to the best threat intelligence and built-in threat detections and responses. Ultimately, we hope to shift the industry to a more proactive approach focused on modernizing Security Operations workflows, personnel, and underlying technologies to achieve an autonomic state of existence – where threat management functions can scale as customers’ needs change and as threats evolve.

Today Google Cloud security customers use our cloud infrastructure to ingest, analyze and retain all their security telemetry across multicloud and on-premise environments. By leveraging our sub-second search across petabytes of information combined with security orchestration, automation and response capabilities, our customers can spend more time defending their organizations.

The addition of Mandiant Threat Intelligence—which is compiled by their team of security and intelligence individuals spread across 22 countries, who serve customers located in 80 countries—will give security practitioners greater visibility and expertise from the frontlines. Mandiant’s experience detecting and responding to sophisticated cyber threat actors will offer Google Cloud customers actionable insights into the threats that matter to their businesses right now. We will continue to share groundbreaking Mandiant threat research to help support organizations, even for those who don’t run on Google Cloud.

Advancing shared fate for security operations

Google Cloud operates in a shared fate model, taking an active stake in the security posture of our customers. For security operations that means helping organizations find and validate potential security issues before they become an incident.

Detecting, investigating and responding to threats is only part of better cyber risk management. It’s also crucial to understand what an organization looks like from an attacker’s perspective and if an organization’s cybersecurity controls are as effective as expected.

By adding Mandiant’s attack surface management capabilities to Google Cloud’s portfolio, organizations will be able to continually monitor assets for exposures, enabling intelligence and red teams to move security programs from reactive to proactive to understand what’s vulnerable, misconfigured and exposed.

Once an organization’s attack surface is understood, validating existing security controls is critical. With Mandiant Security Validation, organizations will be able to continuously validate and measure the effectiveness of their cybersecurity controls across cloud and on-premise environments.

Transforming security operations and incident response

Security leaders and their teams often lack the resources and expertise required to keep pace with today’s ever changing threats. Organizations already harness Google’s security tools, expert advice and rich partner ecosystem to evolve their security program. Google’s Autonomic Security Operations also serves as a prescriptive solution to guide our customers through this modernization journey.

With the addition of Mandiant to the Google Cloud family, we can now offer proven global expertise in comprehensive incident response, strategic readiness and technical assurance to help organizations mitigate threats and reduce business risk before, during and after an incident.

In addition, Google Cloud’s security operations suite will continue to provide a central point of intelligence, analysis and operations across on-premise environments, Google Cloud and other cloud providers. Google Cloud is also deeply committed to supporting our technology and solution partners, and this acquisition will enable system integrators, resellers and managed security service providers to offer broader solutions to customers.

Comments on the news

“The power of stronger partnerships across the cybersecurity ecosystem is critical to driving value for clients and protecting industries around the globe. The combination of Google Cloud and Mandiant and their commitment to multicloud will further support increased collaboration, driving innovation across the cybersecurity industry and augmenting threat research capabilities. We look forward to working with them on this mission.” – Paolo Dal Cin, Global Lead, Accenture Security

“Google’s acquisition of Mandiant, a leader in security advisory, consulting and incident response services will allow Google Cloud to deliver an end-to-end security operations suite with even greater capabilities and services to support customers in their security transformation across cloud and on-premise environments.” – Craig Robinson, Research VP, Security Services, IDC

“Bringing together Mandiant and Google Cloud, two long-time cybersecurity leaders, will advance how companies identify and defend against threats. We look forward to the impact of this acquisition, both for the security industry and the protection of our customers.” – Andy Schworer, Director, Cyber Defense Engineering, Uber

We welcome Mandiant to the Google Cloud team, and together we look forward to helping security teams achieve so much more in defense of their organizations. You can read our release and Kevin Mandia’s blog for more on this exciting news.

Blog

What to Look for from Cloud CISO Perspective

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From cloud security highlights, industry insights on risk governance on digital transformation in the cloud to a lineup of talks and keynotes from Googlers at RSA, there are plenty of thoughts shared with the Cloud CISO perspectives. Learn more.

May is a big month for the security industry. It’s been over a year since we gathered for RSA in San Francisco for one of 2020’s last major in-person events. While we likely won’t be together in person this year, it’s an important time for the security community to come together and reflect on many accomplishments, and to consider the challenges still ahead of us. As the world focuses on security incidents and all the risks that still need resolving, it is important to stand back, on occasion, and also note that immense progress has been made by large numbers of small, medium and large enterprises to protect themselves and their customers against increased threats. What is also amazing is to see organizations do this while accelerating their digital transformations, supporting and protecting customers and managing ongoing remote working challenges. We are privileged to play our part in supporting those great teams. 

It’s also been a busy month for us here at Google Cloud since our inaugural CISO perspectives blog post in April. Today, I’ll recap our cloud security and industry highlights, a sneak peak of what’s ahead from Google at RSA and more. 

Thoughts from around the industry 

  • Risk Governance of Digital Transformation in the Cloud – In our latest Office of the CISO whitepaper, we shared guidance on both the challenges and opportunities of cloud transformation for Chief Risk Officers, Chief Compliance Officers, Heads of Internal Audit and their teams. A misconception we sometimes see among these executives is that moving to the cloud creates more risk to manage. Having held these leadership positions in previous roles, I believe that the cloud is as much a means of managing security, resilience and other risks as it is a risk in its own right. The whitepaper dives deep into considerations for each of these leadership functions as their organization embarks on a digital transformation journey. 
  • The importance of meeting global compliance requirements – Compliance is critical for building trust with customers in regulated industries, especially the public sector. It is worth remembering that in any critical industry, where there can be material impact from incidents, strong industry practices and standards to protect customers are vital (I wrote about this last summer). At Google Cloud, we’re regularly adding new compliance and security certifications to meet our customers’ needs globally. Recently, we expanded our list of FedRAMP High-certified products to include Cloud DNS, and helped our customers in the Asia-Pacific region address various compliance requirements to meet new government regulations for security and data protections. Google Cloud was also the only cloud service provider to complete an annual pooled audit with the Collaborative Cloud Audit Group (CCAG), which is a syndicate of 39 leading European financial institutions and insurance companies who depend on cloud infrastructure and technologies to deliver innovative solutions and experiences for their customers. Having spent most of my career in the financial services industry, I know firsthand the importance of managing risk assessments for outsourced vendors to provide the necessary assurances customers need from their cloud providers. 

RSA 2021 

We have a great lineup of speaking sessions and keynotes from Googlers at RSA this year. Below are the highlights you don’t want to miss: 

  • I’ll be doing a session on May 20 about supply chain resilience, where a panel of experts will dive into how we can adjust risk and security initiatives to handle the next “punch to the supply chain.” Additionally, on May 18 I’ll join many of my esteemed CISO leaders from various industries and governments for a keynote discussion on our top security insights, lessons learned and best practices for how we move forward as an industry to address the next wave of challenges. 
  • Google’s Senior Director of Information Security Heather Adkins will deliver a session on how to build secure and reliable systems at scale, which will cover principles from Google’s Site Reliability Engineering book with the same title (available for free download here). I’m most looking forward to Heather’s advice for how we as an industry can reshape our security thinking, based on modern architectures and technologies that can help organizations design scalable and reliable systems that are fundamentally secure.
  • Nelly Porter, Senior Product Manager at Google Cloud Security, will participate in a panel discussion with security experts on the importance of Confidential Computing technology, how it’s changing the security landscape and where it’s headed. Google Cloud has made great progress in delivering a Confidential Computing portfolio for our customers in regulated industries over the past year, and we’re excited for new milestones in 2021. 

Google cloud security highlights

  • Infrastructure and SRE spotlight – Before I joined Google Cloud, I always admired the infrastructure and benefits this organization delivers that are uniquely Google – from the subsea cable innovations to SRE inventions and principles. Security and resiliency are baked into every layer of our infrastructure. Many of the Googlers who build and support our platform have sat in the same seat as our customers, so they understand those needs intimately. Over the last few months it’s been amazing to watch our technical infrastructure team grow, and the direct reliability, operational resilience and security benefits that team brings to our customers. For example, we’ve opened a new region in Polandannounced the first subsea cable that will directly connect the U.S. to Singapore with fiber pairs over an express route, and released an SRE book focused on how organizations can complete a successful cloud migration.
  • New security foundations blueprint guide – As part of our mission to deliver the industry’s most trusted cloud, we strive to operate in a shared-fate model for risk management in conjunction with our customers. This includes sharing opinionated step-by-step guidance with key decision points and focus areas for how our customers deploy workloads in Google Cloud. This is why we’ve updated our Google Cloud security foundations guide and corresponding Terraform blueprint scripts. These blueprints are tremendously helpful to many stakeholders within an enterprise, like a CISO that needs to understand our key principles for cloud security, or a C-Suite business leader that needs to quickly identify the skills their teams need to meet an organization’s security, risk, and compliance needs on Google Cloud. 

When we think about the types of features to build into products, we have many principles we follow. But the two that I keep coming back to as crucial are:

  1. The need for secure products not just security products. All products should have security built in and while we do build great security products our security and other teams remain focused on constantly enhancing the base levels of security and the security features in all our products. 
  2. Defense in Depth. We don’t just focus on defense in depth from attacks – for ourselves and our customers. We also prioritize defense in depth from configuration errors or other hazards. 

As you see below in some of the highlights of new features and products, these represent our commitment to secure products and all forms of defense in depth. 

  • Workload identity federation – Service account keys are powerful credentials, and can represent a security risk if they are not managed correctly. A safer approach is to use workload identity federation, using IAM to grant external identities IAM roles, including the ability to impersonate service accounts. This lets you access resources directly and eliminates the maintenance and security burden associated with service account keys. We also offered related overall guidance on the best way to use and authenticate service accounts on Google Cloud.
  • VPC-SC Directional Policies – With VPC Service Controls (VPC-SC), admins can define a security perimeter around Google-managed services to control communication to and between those services. Using VPC-SC, you can isolate your production GCP resources from unauthorized VPC networks or the internet. But what if you need to transfer data between isolated environments that you’ve set up? VPC-SC directional policies is a new secure data exchange feature that allows you to configure efficient, private, and secure data exchange between isolated environments. 
  • Anthos service mesh supports VMs as well as clusters – Most enterprise compute resources are still in VMs and many will remain there for a long time to come. In Anthos 1.7,  your VM-based workloads can now take advantage of the same mesh functionality as your container-based workloads.
  • Cloud Spanner CMEK and Access Approvals – Cloud Spanner is Google Cloud’s fully managed relational database that offers unlimited scale, high performance, strong consistency across regions and high availability. Spanner now supports customer-managed encryption keys (CMEK) and Access Approval, Google Cloud’s industry-leading controls to require approval before access to your content by Google support and engineering teams.
  • External Key Manager enhancements – In early 2020 we launched Cloud External Key Manager (Cloud EKM), the industry’s leading Hold-Your-Own-Key (HYOK) product. Using Cloud EKM, the keys used to protect your data stored and processed in Google Cloud are completely hosted and managed outside of Google Cloud infrastructure. Cloud EKM initially launched with support for BigQuery and GCE/PD;  we expanded support for Cloud SQLGKEDataflow Shuffle, and Secret Manager, with CMEK support currently in beta. We also provided in-depth documentation on the functionality, architecture and use cases for Cloud EKM in a new whitepaper.
  • Web App and API Protection solution –  Web applications and public APIs are increasingly important to how organizations interface with their customers and partners, and we’ve seen increased investment in tools to protect these resources from fraud and abuse. Google Cloud’s new Web App and API protection solution is based on the same technology Google uses to protect its public-facing services against web application exploits, DDoS attacks, fraudulent bot activity, and API targeted threats. It provides protection across clouds and on-premises environments.
  • Threat Intel for Chronicle – Most threat intelligence feeds require security teams to do the implementation and legwork. With our new Threat Intel for Chronicle offering, however, our intelligence insights are applied automatically across your security telemetry to present unique observations within your environment. Threat Intel for Chronicle is exclusively curated for enterprise customers by Uppercase, Google Cloud’s intelligence research and applications team to provide our perspective on threats across the internet and surface them as relevant alerts.

That wraps up another month of thoughts and highlights. If you’d like to have this Cloud CISO Perspectives post delivered every month to your inbox, click here to sign-up, and we’ll see you in June!

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