Video: How Whirlpool’s 90,000 Employees Collaborate to Bring 100 New Products to Market Every Year - Build What's Next

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Video: How Whirlpool’s 90,000 Employees Collaborate to Bring 100 New Products to Market Every Year

As one of the world’s largest manufacturing companies, Whirlpool needs no introduction. The 104-year-old company manufactures home appliances from over 70 manufacturing and technology research centers around the world.

Innovation has been the company’s focus since its inception and that’s evident from the fact that it introduced close to 100 new products in 2017 alone.

For any company to be that innovative, it needs creative minds to collaborate and work towards the same goal, all at once. That’s especially true for Whirlpool that has over 90,000 employees across the globe.

“The need that we have to be connected, the speed with which we need to operate has gone up,” says a Whirlpool executive.

And that’s why, Whirlpool switched to G Suite, Google Cloud’s collaboration and productivity tool that brings together the power of Gmail, Docs, Drive, and Calendar all in one place.

“The opportunity to make a global company feel local, entrepreneurial, and fast-paced, is a big challenge. Google Apps helps us get there. What we’ve really done is create an opportunity for people to collaborate truly on a global basis, regardless of location, place and time. That makes a huge difference in terms of the speed with which we can operate,” says a Whirlpool executive.

Blog

The Future of Cloud Computing: Choose Your Own Services and Payment Options

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Revolutionize your business with our new cloud services and flexible pricing. Achieve scalability and customizability to meet your unique needs. Our cutting-edge technology ensures efficiency and productivity. Don't settle for less - upgrade today!

As the saying goes, “it’s hard to make predictions, especially about the future.” Some organizations find it challenging to predict what cloud resources they’ll need in months or years ahead. Every organization is on its own unique cloud journey. To help, we’re developing new ways for customers to consume and pay for Google Cloud services. We’re doing this by removing barriers to entry, aligning cost to consumption and providing contractual and product flexibility. Read on to learn how we’re rolling out several new go-to-market programs across these key areas to help our customers purchase and consume Google Cloud services more easily.

Removing barriers to entry with Google Cloud Flex Agreements

Many customers choose multi-year commitments because they provide better line-of-sight into IT spend and budgeting. However, these commitments can create difficulty for those who don’t have clear visibility into their future cloud consumption needs. That’s why today we’re launching Flex Agreements, which enable customers to migrate their workloads to the cloud with no up-front commitments. As part of this new licensing option, Google Cloud customers still get access to unique incentives, such as monthly spend discounts1, committed use discounts, cloud credits, and access to professional services, based on monthly spend and workloads migrated to Google Cloud.

Flex Agreements are just one example of how we are removing barriers to help customers start using Google Cloud. In 2022, we launched the Innovators Plus annual subscription, which gives developers a curated toolkit to accelerate their expertise, including access to live and on-demand training through Google Cloud Skills Boost, Google Cloud credits, and more. 

We also recently expanded trials for Google Cloud products. For example, the new Spanner free trial instance is good for 90 days, allowing developers to create Google Standard SQL or PostgreSQL databases, explore Spanner capabilities, and prototype applications—with no commitment or contract needed. 

Contractual and feature flexibility  

Contractual flexibility has always been one of our core principles. Committed Use Discounts (CUDs), for example, provide discounted prices in exchange for a commitment to use a minimum level of resources for a specified term. Last year, we introduced Flexible CUD, spend-based commitments that offer predictable and simple flat-rate discounts that apply across multiple virtual machine families and regions.

In addition to contractual flexibility, our customers also need the flexibility to choose features and functionality based on their stages of cloud adoption and the complexity of their business requirements. Therefore, over the next few quarters, we will launch new product pricing editions—Standard, Enterprise, and Enterprise Plus—in parts of our cloud portfolio. This new commercial packaging model will help give customers more choice and flexibility to optimize their cloud spend.

For customers running workloads such as those in regulated industries like banking and public sector, the higher-end Enterprise Plus tier will offer compute, storage, networking and analytics services with high availability, multi-region support, regional failover and disaster recovery, advanced security, and a broad range of regulatory compliance support. The Enterprise pricing tier will include a broad range of features designed for customers with workloads that demand a high level of scalability, flexibility, and reliability. The Standard pricing tier will offer cost-efficient and easy-to-use managed services that include all essential capabilities such as autoscaling to meet the core workload requirements of customers.

Align costs to consumption with autoscaling

At Google Cloud, a core requirement for the products we build is providing customers industry-leading capabilities to automatically scale (autoscale) services up and down to match capacity with real-time demand. Autoscaling improves uptime, reduces infrastructure costs, and removes the operational burden of managing resources.  

Many Google Cloud products include autoscaling capabilities to help customers manage unplanned variations in demand. For example, Dataflow vertical and horizontal autoscaling, in combination with granular adaptive resource configuration (aka “right-fitting”), has resulted in up to 50% saving in infrastructure costs for streaming by automatically choosing the right number of instances required to run the jobs and dynamically re-allocating more or fewer instances during the runtime of jobs. Bigtable also provides native autoscaling capabilities, and Spanner’s autoscale is an open source tool that works across regional and multi-regional Spanner deployments. 

Similarly, we added multiple features such as Cluster Autoscaler, Horizontal Pod Autoscaling, Vertical Pod Autoscaling, and Node Auto-Provisioning to GKE for elasticity and cost efficiency. 

For L.L.Bean, the ability to quickly scale capacity to meet changing usage patterns (e.g., during the holidays), as well as to rapidly perform load tests to test capacity, are “night and day” with Google Cloud compared to L.L.Bean’s legacy on-premises IT system.

“We won’t have to pay for peak capacity to have it available during peak shopping times. We just scale capacity up or down as needed.” — Randy Dyer, Enterprise Architect, L.L.Bean

We are now taking these capabilities to the next level by enabling autoscaling in BigQuery at a more granular level so you never pay more than what you use. This allows you to provision additional capacity in smaller increments, so you never overprovision and overpay for underutilized capacity. BigQuery customers can now try the new BigQuery autoscaler (currently in public preview) in their Google Cloud console.

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A commitment to flexibility and choice

At Google Cloud, we remain deeply committed to the success of our customers and partners, and we are uniquely positioned to help organizations transform their business. By providing you with more flexibility and choice in how to purchase our products, we are empowering you to be more efficient and resilient.

Join Google Data Cloud & AI Summit to hear the latest announcements around innovations in Google Data Cloud for databases, data analytics, business intelligence, and AI. Gain expert insights, new solutions, and strategies that can help you transform customer experiences with modern apps, boost revenue, and reduce costs.


1. Not available for customers buying through Partner Advantage.

Research Reports

Scope for Tech Adoption and Advancements in Healthcare are Still High: Google Cloud Research

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The COVID-19 pandemic digitally accelerated the healthcare industry leading to a multitude of breakthroughs that alleviate physical burnouts and improve interoperability. But, research insights reveal the industry still lags behind in tech adoption.

Since the start of the COVID-19 pandemic, there’s been a rapid acceleration of digital transformation across the entire healthcare industry. Telehealth has become a more mainstream and safe way for patients and caregivers to connect. Machine learning modeling has helped speed up innovation and drug discovery. And new levels of integration and data portability have helped enable greater vaccine availability and equitable access to those who need it.

Data has been at the crux of this digital transformation — helping people stay healthy, accelerating life sciences research and delivering more personalized and equitable care. We recently unveiled partial results from our research with The Harris Poll, which revealed that nearly all physicians (95%) believe increased data interoperability will ultimately help improve patient outcomes. Today, we’re unveiling the second part of that research. 

In February 2020, we commissioned The Harris Poll to survey 300 physicians in the U.S. about their biggest pain points — this was just before the COVID-19 pandemic strained the entire healthcare system and made us all hyper-aware of the risks we take in going to the hospital. In June 2021, we followed-up with those same questions and more. What it unveiled was just how much COVID-19 reshaped technology’s role in the healthcare field and how it’s changing day-to-day operations for physicians. 

Here are some of the highlights: 

Healthcare organizations accelerated technological upgrades over the course of the pandemic. After a year shaped primarily by the COVID-19 pandemic, use of telehealth saw substantial YOY growth, jumping nearly threefold from 32% in February 2020 to 90% this year. Forty-five percent of physicians say the COVID-19 pandemic accelerated the pace of their organization’s adoption of technology. In fact, more than 3 in 5 physicians (62%) say the pandemic has forced their healthcare organization to make technology upgrades that normally would have taken years. For example, 48% of physicians would like to have access to telehealth capabilities in the next five years. Before the COVID-19 pandemic, about half of physicians (53%) say their healthcare organization’s approach to the adoption of technology would best be described as “neutral” (i.e., willing to try new technologies only if they have been in the market for awhile or others have tried and recommended them). 

Despite the technological leaps this year, most physicians still believe the industry lags behind in technology adoption but recognize the opportunity for technological support and advancement. The majority of physicians don’t view the healthcare industry as a leader when it comes to digital adoption. More than half of physicians describe the healthcare industry as lagging behind the gaming (64%), telecommunications (56%), and financial services industries (53%). However, the healthcare industry is not seen to be trailing as much as it was last year behind retail (54% in 2020; 44% in 2021); hospitality and travel (53% in 2020; 43% in 2021); and the public sector (39% in 2020; 26% in 2021). 

Better interoperability alleviates physician burnout, improves health outcomes and speeds up diagnoses. The majority of physicians say increased data interoperability will cut the time to diagnosis for patients significantly (86%) and will ultimately help improve patient outcomes (95%.) In addition to better patient experiences and outcomes, more than half of physicians (54%) believe increased access to data via technology has had a positive impact on their healthcare organization overall. A majority believe that technology can alleviate the likelihood of physician “burn-out” (57%) and that efficient tools help decrease friction and stress (84%). And, as a result, 6 in 10 physicians say access to better technology and clinical data systems would allow them to have better work/life balance (60%) and that better access to/more complete patient data would reduce administrative burdens (61%). It is therefore not surprising that nearly 9 in 10 physicians (89%) say they are increasingly looking for ways to bring together all patient data into a single place for a more complete view of health. 

Familiarity with new Department of Health and Human Services (DHHS) interoperability rules grows, and many physicians are in favor. Most physicians (74%) say they have at least heard of the new DHHS rules (launched in 2019) to improve the interoperability of electronic health information. This is a clear rise from 2020 (64%), but deeper knowledge is fairly low. Only 30% of physicians say they are somewhat or very familiar with the new rules (though, again, this is a rise from 2020, when only 18% said they were very/somewhat familiar). Similar to in 2020, among those who have heard of the new rules, nearly half are in favor (48% in 2021; 45% in 2020) but a similar proportion remain unsure (46% in 2021; 50% in 2020). And like in 2020, by far the top potential benefit of the rules is thought to be forcing EHRs to be more interoperable with other systems (70%).

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Google was founded on the idea that bringing more information to more people improves lives on a vast scale. In healthcare, that means creating tools and solutions that make data available in real time to help streamline operations and improve quality of care and patient outcomes. For example, our recently announced Healthcare Data Engine makes it easier for healthcare and life sciences leaders to make smart real-time decisions through clinical, operational, & groundbreaking scientific insights. To find out more about the Healthcare Data Engine, click here.


Survey methodology: The 2021 survey was conducted online within the United States by The Harris Poll on behalf of Google Cloud from June 9 – 29, 2021 among 303 physicians who specialize in Family Practice, General Practice, or Internal Medicine, who treat patients, and are duly licensed in the state they practice. The 2020 survey was conducted from February 18 – 25, 2020 among 300 physicians who specialize in Family Practice, General Practice, or Internal Medicine, who treat patients, and are duly licensed in the state they practice. Physicians practicing in Vermont were excluded from the research. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables and subgroup sample sizes, please contact press@google.com.

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Hospitals Can Offer Interconnected Patient Experiences Using Google’s Natural Language Services

Machine Learning (ML) in healthcare helps extract data from conversations, medical records, forms, research reports, insurance claims and other documents across the care value-chain to help care providers have a holistic view of their patients to draw insights for diagnoses and treatments. With Natural Language Processing(NLP), healthcare organizations can program computers and systems to process and analyse large volumes of human communication in form of spoken texts, written documentation and utterances. Watch the video to learn how the healthcare community can leverage Google’s NLP services to process structured and unstructured data to offer interconnected experiences for patients.

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16 Popular Chrome Insider Posts to Help You Simplify Browser Deployments

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The 16 most popular and insightful blogs from the Chrome Insider post to help you address your organization's collaboration and productivity requirements.

We launched the Chrome Insider blog in 2019 to share tips and best practices with IT admins so they could better deploy, manage, and secure Chrome browser. Since then, the series has covered everything from supporting legacy browsers to protecting enterprise credentials to simplifying deployments. To make it even easier to find and browse the series, we’ve pulled together all the posts to date here so you can read them all in one place or bookmark them for later.

Managing Chrome tips and tricks

Improving extension management and reporting 

Ensuring your organization is secure 

Increasing your organization’s productivity

Although the series is 16 posts strong, there are plenty more Chrome Insider posts to come. You can read these posts and more on our Chrome Enterprise channel.

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How-to

Boosting Chrome OS adoption with effective change management

Can you remember the last time you asked a child to do something how did you convince them to do what you wanted? How many times did they ask you why probably more than once, right? So we know change is hard when we ask someone to make a change we’re asking a lot from them. Very often with IT projects we expect people to change, we don’t really think through the implications of this.

The purpose of this video is to guide you to migrate to Chromebooks and help you understand the reason why. When putting together your change management plan there’s a much larger chance of your project being able to deliver on its business objectives.

Introducing new technology into your organization is an exciting step. However, change management and workforce adoption of the new technology can be challenging. Get insights from Google’s Chrome Enterprise expert on change management strategies and best practices for increasing Chromebook adoption in your organization.

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Center for Internet Security’s Latest Benchmark for Securing Chrome

As the way people work continues to evolve, keeping security policies in place that protect organizations but give workers the ability to get things done is more important than ever. IT and security teams must aim to stay a step ahead of web-based security threats that come their organization’s way.

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AppSheet is Useful for Schools & Universities to Custom-build Apps

AppSheet, Google Cloud's no-code platform that eases application development and automation process without writing even a line of code. In the education space, AppSheet can come in handy easily as a unified platform to build custom applications that also integrates seamlessly with Workspace, allowing schools and universities to save on

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Canva: Democratizing design and collaborating closely with Google Workspace

Launched in 2013, Canva is a free online design platform with a mission to empower everyone in the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock

Research Reports

Why settle for the status quo?

Virtual meetings, remote collaboration, flexible hours: it’s becoming clear that these new ways of working are here to stay.  Business leaders, since the onset of COVID-19, have seen workplace transformation go from an almost theoretical long-term goal to an urgent priority. Employers and employees want more flexible ways of working, and delivering

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