Google Cloud Results

• Replaced conflicting, time-consuming paper logs with a near real-time, transparent app
• Scaled rapidly and easily to accommodate new teams thanks to Google App Engine
• Enables photographic and video communication to replace confusing text
• New factory solution rolled out in just 15 days

In 1877, Pietro Barilla set up a small bakery to make pasta and baked goods for the people of Parma, Italy. Today, Barilla applies its 140 years of baking knowledge on a global scale, with six major manufacturing sites in Italy and an international network employing over 8,000 people. As the world’s leading producer of pasta, Barilla knows that when it comes to making quality food, great communication is key. That’s why the company plans to become a completely digital, looking to technology to improve the way it works.

Teams at the Barilla factory in Cremona work along a production line more than one-kilometer long, staffed by three shifts of workers a day. When one shift handed over to the next or requested machine maintenance teams, they used paper notebooks and unofficial instant messaging to communicate. That meant there was no authoritative, real-time record of events, communication was messy, oversight was poor, and teams had to hold daily morning meetings to synchronise notes.

Barilla worked with the Google Cloud Partner Injenia to create a solution, beginning with a consultative process on the factory floor.

“We had the idea to to start from the bottom and work up,” says Cristiano Boscato at Injenia. “Barilla’s top staff were brilliant about letting us do it. Eight of us from Injenia spent months on the factory lines with Barilla workers, collecting ideas on Google Docs, making presentations with Slides and collecting feedback with Forms. The CollaborAction app we created is the result of an amazing partnership.”

Co-designing a team social network

“Everything at the Cremona plant was managed offline, with paper,” explains Alessandra Ardrizzoia, Digital Engagement Senior Manager at Barilla. “Workers on the line would track events in notebooks, the shift leader would have another notebook, and the leader of the maintenance team would have yet another notebook. Everybody wrote their own text description of events, so there would be mismatches in the information going around.”

To resolve this, teams would meet at 8:30am every day to reconstruct a consistent narrative. In addition, machine maintenance workers were already using instant messaging to communicate with the line. Barilla and Injenia looked for a solution that could deliver a searchable, single version of events, with the ease of use of a mobile messaging application.

After consulting factory workers for ideas, Injenia created CollaborAction, a custom-built app that brought G Suite collaboration tools together on an Google App Engine platform, using Google Cloud SQL to index files. Google+, Google Drive and Hangouts were not only highly available and easy-to-use, they also “helped with fast adoption, with interfaces that workers could already relate to.” Meanwhile Google App Engine enabled the Injenia team to deliver updates and new versions at speed, as part of a feedback process with workers who offered suggestions through a link to Forms embedded in the app.

Google+ provides an intuitive social media dashboard that workers felt comfortable with. Now teams use company tablets placed at intervals along the line to log in, report issues to other teams, photograph problems, schedule maintenance, give status updates through Hangouts chat, and have visibility on the whole process as it takes place.

“Everyone in the Cremona plant was really happy with the new social collaboration process. Because they were involved in designing the solution, they felt involved and really engaged with the process,” says Alessandra. “And now that everyone is aligned with CollaborAction, all the work in the plant is more effective. They are more agile and can use their time in more added-value activities.”

Optimization and a national roll-out

Created in Cremona, now CollaborAction connects over 1,000 users in six of Barilla’s factories in Italy. “The pilot at Cremona took one month, and adoption has been easier and faster in every plant we’ve taken it to,” says Cristiano. “We have another five or six plants more, and it takes no more than 15 days to introduce. That’s incredible.”

Because CollaborAction is a mobile app built on Google App Engine, scaling to meet new demand has been simple. Now maintenance teams use the app on smartphones, line workers use it on tablets, and shift leaders use it on laptops, so the entire team is aligned in close to real-time on a single version of events. And now teams communicate with video and photographs as well as text, there’s less room for confusion, as Alessandra explains. “It’s no problem understanding what’s happening in a video or picture, compared to a message that just says ‘something is going wrong.’ On a production line, where one part leads into the next, that speed makes a difference, and means we don’t have to throw as much food away when something breaks down.”

“Now we’re collecting feedback from all of the plants using CollaborAction and using it to create a standardised solution that we can apply across all of our plants,” says Alessandra. “We’re side-by-side with the workers in that sense, trying to address their needs with new features. It’s a way to make the workers feel like part of the solution, and that the app represents their needs and their voice.”

Solving a universal problem

By the end of 2018, Barilla and Injenia aim to have deployed CollaborAction to 2,700 employees at 18 factories worldwide. Barilla has already collected more than 50,000 posts with the app, including around 20,000 photographs and videos, and is now considering ways to apply Cloud Machine Learning Engine to create a maintenance chatbot or direct IoT connection with machinery.

“CollaborAction hasn’t just made our maintenance processes faster and more efficient, its also exponentially increased the knowledge and understanding employees have about their work,” says Alessandra. “It’s improving team spirit, too, such as when employees use CollaborAction to arrange to play soccer. It’s become the main communication tool for the entire plant.”

Editor’s note: This post originally appeared on the Google Workspace blog.

We consistently hear from our customers that the privacy of their data is top of mind, which is why we’ve built state-of-the-art security and privacy-preserving technologies into our products — to keep customer data private and secure. We’ve put Google AI to work on behalf of our customers to automatically stop the majority of online threats before they emerge. Gmail, for example, automatically blocks more than 99.9% of spam, phishing, and malware. These defenses, together with our unique encryption capabilities like client-side encryption (CSE), help our customers such as Groupe Le Monde, PwC, and Verizon, meet their security, privacy, compliance, and digital sovereignty requirements.

Last year, we enabled CSE for Drive, Docs, Slides, Sheets, and Meet, and today we’re excited to share that CSE is generally available for Gmail and Calendar, enabling even more organizations to become arbiters of their own data and the sole party deciding who has access to it. We recognize sovereign controls are important to customers and have accelerated delivery of these encryption capabilities to support our customers in maintaining control over their data and meeting their regulatory compliance needs.

Guarantee complete control of your data for the most challenging regulations

The expansion of CSE capabilities across Google Workspace helps to significantly reduce the burden of compliance for enterprises and public sector organizations. It gives organizations higher confidence that any third party, including Google and foreign governments, cannot access their confidential data. Workspace already encrypts data at rest and in transit by using secure-by-design cryptographic libraries. Client-side encryption takes this encryption capability to the next level by ensuring that customers have sole control over their encryption keys — and thus complete control over all access to their data. Starting today, users can send and receive emails or create meeting events with internal colleagues and external parties, knowing that their sensitive data (including inline images and attachments) has been encrypted before it reaches Google servers.

Users can continue to collaborate across other essential apps in Google Workspace while IT and security teams can ensure that sensitive data stays compliant with regulations. As customers retain control over the encryption keys and the identity management service to access those keys, sensitive data is indecipherable to Google and other external entities.

One key use case for CSE in this context centers on helping organizations subject to regulatory requirements, such as PwC, remain compliant, by meeting the need for the highest levels of encryption for certain types of communication.

“We have been searching for the capability to guarantee that our encrypted communications remain inaccessible to third-parties, including our technology providers, for some time. Google appears to be uniquely positioned with client-side encryption in providing us with complete control over our sensitive data, ensuring that we remain compliant as an organization in the ever changing world of data regulation. These features now being available across Google Workspace represent a pivotal moment for us. We’re enthusiastic about the ability to continue to benefit from the efficiency in working that Workspace provides us with, whilst at the same time maintaining trust with our customers that their confidential data will stay private and compliant,” said Shaun Bookham, UK Operations & Technology Director at PwC.

One of our global telecommunications customers, Verizon, is leveraging CSE to gain complete control over their sensitive data, ensuring that they remain compliant as an organization while supporting customers in highly regulated industries. This opens doors for the company to deliver an exceptional experience for its customers, by extending the level of data protection and privacy to their clients.

“At Verizon, we adhere to governance requirements related to access of our sensitive data while also providing the best experience coupled with deep trust. We have worked alongside Google to develop new encryption solutions and are excited to explore their utilization,” said Russell Leader, Director Collaboration and Mobility at Verizon.

Protecting an organization’s most important assets

The regulatory requirements for separation between an organization’s data and their cloud provider’s environment has resulted in important use cases for client-side encryption — from keeping sensitive R&D data extremely private, even from an organization’s SaaS provider, to scenarios where confidentiality is paramount to the success or failure of a mission-critical operation.

Customers, such as media giant Groupe Le Monde, rely on client-side encryption to protect their most crucial assets. By leveraging client-side encryption across Workspace, Groupe Le Monde can be assured that their communications, appointments, and files will not be subject to leaks, thus helping to keep their journalists safe.

“Client-side encryption gives us the next level of privacy, to ensure integrity within the journalistic process. This allows us to guarantee a higher level of security for our journalists, and to protect our sensitive content,” said Sacha Morard, Chief Technology Officer at Groupe Le Monde.

Another industry-leading Google Workspace enterprise customer uses client-side encryption to protect their most sensitive projects. For these projects, the customer is the sole owner of their encryption keys, thereby protecting their critical intellectual property and maintaining their data sovereignty requirements.

While each customer’s digital transformation journey is different, with all essential Google Workspace apps now being covered by CSE, companies of all sizes in all industries can benefit from these protections.

Starting today, client-side encryption is available globally to customers with Workspace Enterprise Plus, Education Standard, and Education Plus. To learn more about client-side encryption and how to get started today, watch our presentation from Google Cloud Next ’22 and check out the documentation.

Google Cloud is proud to support our customers with the cleanest cloud in the industry. For the past four years, we’ve matched 100% of our electricity use with renewable energy purchases, and we were the first company of our size to commit going even further by running on carbon-free energy 24/7 by 2030.  As we work to achieve 24/7 carbon-free energy, we help you take immediate action to decarbonize your digital applications and infrastructure. We’re also working with our customers across every industry to develop new solutions for the unique climate change challenges that organizations face. Today, we’re excited to expand our portfolio of carbon-free solutions and announce new partnerships that will help every company build a more sustainable future. 

First, we’re launching Carbon Footprint, a new product that provides customers with the gross carbon emissions associated with their Google Cloud Platform usage. Now available to every GCP user for free in the Cloud Console, this tool helps you measure, track and report on the gross carbon emissions associated with the electricity of your cloud usage. Of course, the net operational emissions associated with your Google Cloud usage is still zero. With growing requirements for Environmental Social and Governance (ESG) reporting, companies are looking for ways to show their employees, boards and customers their progress against climate targets. Using Carbon Footprint, you have access to the gross energy related emissions data you need for internal carbon inventories and external carbon disclosures, with one click. 

Built in collaboration with customers like Atos, Etsy, HSBC, L’Oréal, Salesforce, Thoughtworks and Twitter, our Carbon Footprint reporting introduces a new standard of transparency to support you in meeting your climate goals. You can monitor your gross cloud emissions over time, by project, by product and by region, giving IT teams and developers metrics that can help them reduce their carbon footprint. Our detailed calculation methodology is published so that auditors and reporting teams can verify that their cloud emissions data meets GHG Protocol guidance.

“The power of knowledge combined with the power of technology innovation plays a vital role in proactively responding to the climate crisis we are facing. With Google Carbon Footprint reporting, Atos feeds emissions data in our Decarbonization Data Platform, demonstrating potential emissions reductions from the Google Cloud Platform to our customers. This reporting opens up new levels of emissions transparency, trajectory planning, and data insight to support our customers in meeting, and potentially accelerating towards, their climate goals.”—Nourdine Bihmane, Head of Decarbonization Business Line, Atos

“The capability to measure and understand the environmental footprint of our Public Cloud usage is among the key axis of our sustainable tech roadmap. With Google Cloud Carbon Footprint, we are now able to directly follow the impact of our sustainable infrastructure approach and architecture principles.”—Hervé DUMAS, Sustainability IT Director, L’Oreal

While digital infrastructure emissions are just one part of your environmental footprint, accurately accounting for IT carbon emissions is necessary to measure progress against the carbon reduction targets required to avert the worst consequences of climate change. To help you account for emissions beyond our cloud and across your organization, we’re excited to partner with Salesforce Sustainability Cloud, integrating our Google Cloud Platform emissions data into their carbon accounting platform. 

“As we face unprecedented climate challenges, companies across the globe need to embed sustainability into the core of their business in order to meet growing customer and stakeholder expectations, and reduce their environmental impact. Together, Google Cloud and Salesforce Sustainability Cloud can help our joint customers accelerate their path to Net Zero, leveraging data-driven insights and visualizations to track and reduce their carbon emissions to drive sustainable change.”—Ari Alexander, GM of Salesforce Sustainability Cloud. 

From information to action

With the gross energy-related emissions footprint of data associated with your Google Cloud usage now available, we’re committed to providing tools to not only measure your carbon footprint, but help you reduce it. We recently launched low-carbon region icons to help you choose cleaner regions to locate your Google Cloud resources. New users who see the icons are over 50% more likely to choose clean regions over others, ensuring their applications emit less carbon over time. 

For current Google Cloud users, we’re pleased to announce that Active Assist Recommender will include a new sustainability impact category, extending its original core pillars of cost, performance, security, and manageability. Starting with the Unattended Project Recommender, you’ll soon be able to estimate the gross carbon emissions you’ll save by removing your idle resources. Unattended Project Recommender uses machine learning to identify, with a high degree of confidence, projects that are likely abandoned based on API and networking activity, billing, usage of cloud services, and other signals, and provides actionable recommendations on how to remediate those abandoned projects. By deleting these projects, not only can you reduce costs and mitigate security risks, but you can also reduce your carbon emissions. In August, Active Assist analyzed the aggregate data from all customers across our platform, and over 600,000 gross kgCo2e was associated with projects that it recommended for cleanup or reclamation. If customers deleted these projects they would significantly reduce future gross carbon emissions. Check out this blog to learn more about Active Assist.

Solutions for climate resilience 

Many of our customers face difficult questions about how their business impacts the natural environment today, and how it will be affected by climate change in the future. Answering these questions requires rich datasets about the planet, better analytics tools and smarter models to predict potential outcomes. For over a decade Google Earth Engine has supported scientists and developers with hyperscale computing power and the world’s largest catalog of satellite image data. Today, we are delighted to announce the preview of Earth Engine as part of Google Cloud Platform. Now, you can access Earth Engine and combine it with other geospatial-enabled products like BigQuery. By extending Earth Engine’s powerful platform to enterprises through Google Cloud, we are bringing the best of Google together. 

Over the past year we’ve worked with a number of organizations to use Earth Engine technology with tools like BigQuery and the Cloud AI Platform to develop new solutions for responsible commodity sourcing, sustainable land management and carbon emissions reduction. Earth Engine enables companies to track, monitor and predict changes in the Earth’s surface due to extreme weather events or human-caused activities, thus  helping them save on operational costs, mitigate and better manage risks, and become more resilient to climate change threats. This new offering will wrap the unique data, insights and functionality of Earth Engine with a fully-managed, enterprise-grade experience and reliability.

As we work with our customers to accelerate their sustainability initiatives, earth observation data is proving critical to effectively plan for the long-term impacts of climate change. To extend our geospatial and sustainability use cases we’re also expanding our partnerships with CARTO, Climate Engine, Geotab, NGIS, and Planet to bring their data and core applications to Google Cloud.

These partners will each make their existing platforms and datasets available globally on Google Cloud, giving you low-latency and reliable access to critical data and applications that will inform your sustainability initiatives. By integrating water availability, agricultural data, weather risks, and extensive daily satellite imagery into Earth Engine and BigQuery, you can achieve more ambitious goals for the sustainability of your business and our planet.

Committing to help you meet your climate goals

With each of these tools, we’re working to reduce the barriers you face in adopting more sustainable technology practices. We understand that building more sustainable applications and infrastructure is not easy. You face competing priorities, technical challenges, and the perception that climate action is costly. 

It doesn’t have to be this way. Today, we are making a sustainability pledge to you: teams across Google Cloud are committing to eliminating the barriers you face in building a more sustainable digital future for your organization, and will help you take action today to realize your climate goals. We’ll do this in a number of ways: 

1. In digital transformation projects and workshops, sustainability teams will always have a seat at the planning table, so we can work together on using cloud technology to build a more sustainable future. 
2. We’re putting low-carbon signals natively into our products to help developers choose more sustainable options early in their application development. 
3. We’ll ensure carbon impact is measured consistently with other key performance indicators. Leveraging the social cost of carbon, the ROI models and value assessments you conduct with Google Cloud will project your emissions impact too. 
4. We’ll be transparent about our carbon impact, by publishing third-party reviewed reports and methodologies, so you can trust the data for your own reports and disclosures. 
5. We’ll continue to work with the industry on best practices, including educational resources like Sustainable IT – Decoded, a new masterclass created in partnership with Intel, that shares the expertise of sustainability thought leaders. 

For the next decade we need to work together to avert the worst consequences of climate change. We’ve made tremendous progress in building technology that helps everyone do more for the planet, and we’re excited to see what you do with it. Visit this page to learn more about Google Cloud’s sustainability efforts.

Today, we’re announcing that we’re working with AT&T to establish Messages by Google as the default messaging application for all AT&T customers in the United States using Android phones. The collaboration aims to help accelerate the industry toward global Rich Communication Services (RCS) coverage and interoperability to offer a consistent, secure, and enhanced messaging experience for all Android users around the world.

“Many AT&T customers have enjoyed the advantages of RCS for years when texting with friends and family,” said David Christopher, executive vice president and general manager – AT&T Mobility. “We look forward to working closely with Google to extend these benefits to even more of our customers as they enjoy richer conversations with others around the world.”

Working together, AT&T and Google will continue the momentum to upgrade SMS with enhanced messaging features offered in Messages, which includes the support of chat features based on the open RCS standard. With Messages as the default messaging application, all AT&T customers using Android devices will get enhanced features so they can:

• Share full-resolution pictures from a recent event or vacation 
• Send a higher-quality video of that soccer goal and the celebration that followed
• Know when someone is replying to a text
• Send and receive messages over Wi-Fi or data
• Participate in group chats where it’s easy to add someone else to the conversation, or let someone leave, without starting a brand new thread

In addition to these features, we’re also rolling out end-to-end encryption for one-on-one RCS conversations between people using Messages and people who have chat features enabled.

For years, we’ve been working with the mobile industry and device makers to bring enhanced and secure messaging to everyone on Android. Today’s announcement—that AT&T customers using Android devices will soon be able to enjoy these features by default—is a major step forward.