Mailjet allows companies to create, send, and track millions of emails to their customers and prospects around the world each month. The company’s offerings range from routing these emails to tailor-made tools that allow clients to design and send marketing campaigns with messages related to sales, user clubs, coupons and discounts, and promotions, as well as transactional emails such as purchase confirmations, shipping confirmations, e-tickets, or password resets.

“All of our services are accessible through programming interfaces. We use the same APIs for ourselves and for our customers. This is part of our unique selling point, which is to make life easier for developers and marketers,” explains François Fanuel, IT Operations Manager at Mailjet.

The company scrupulously monitors its service quality to help ensure that emails sent on behalf of its customers don’t trigger spam filters, and that they obtain the best possible open and click rates.

From hosting to the cloud

In its early years, Mailjet used hosted servers. This model had several disadvantages. It was impossible to instantly activate or deactivate computing power; the company could not be charged for actual, to-the-minute usage; and it lacked the flexibility to add disk space or scale servers in real time.

At the beginning of 2016, Mailjet decided to switch to the public cloud in order to improve technical and economic flexibility. “This two-year evolution required us to review our developments. If we use a virtual machine even for just one hour, our computer code must be able to support it in order to preserve the consistency and integrity of the data and processes,” says Fanuel.

“We needed a way to port our IP addresses to Google Compute Engine. In less than a month, the feature had been developed by Google engineers. This reactivity really impressed us and was definitely a deciding factor.”

—François Fanuel, IT Operations Manager, Mailjet

Mailjet and Google were already partners. The marketing and transactional email specialist is one of only three providers in the world, and the only one in Europe, accredited by Google to send bulk emails through Google Cloud Platform. The choice—based on three main factors—was obvious.

Financial and technical considerations

Factor 1: the right price proportionality. “We are able to activate Google Compute Engine virtual machines on demand, without needing to reserve these instances. While the machine remains active, a sliding-scale price is applied, which is particularly attractive to us,” explains Fanuel.

Factor 2: the quality and level of technical communication. Mailjet has direct access to Google Cloud Platform engineers when required. The company has its own IP addressing infrastructure, which is the foundation of its service quality. “We needed a way to port our IP addresses to Google Compute Engine. In less than a month, the feature had been developed by Google engineers. This reactivity really impressed us and was definitely a deciding factor.” Since then, via specific tunnels, Mailjet IP addresses have been ported directly into Google Compute Engine.

Factor 3: conformity to international data regulations. Mailjet is the only email service provider to be ISO 27001 certified and GDPR-ready, enabling the company to offer its clients the highest level of data security and privacy. Google Cloud Platform is also ISO 27001 certified, which was an important factor for Mailjet.

Power through minimalism

In mid-2016, Mailjet replaced its 30 or so email sending servers installed at a hosting company with smaller Google Compute Engine virtual machines, using the automatic load-balancing function. “Using smaller virtual machines—but more of them—optimized our computing power.” This precision mechanism accompanied an increase in activity for the company, with the number of emails sent doubling every year. As for the company’s some 300 TB of data, this is stored in Google Cloud Storage.

The flexibility and power of Google Cloud Platform helps ensure that Mailjet can adapt to peaks in activity that can reach up to 20 times the normal flow—our customers usually send their messages at the same times and during the same peak periods. “Previously, we had to reserve a lot of computing power with our hosting company, equivalent to 150 servers. Moving to an on-demand infrastructure means we can avoid paying a disproportionate fixed annual cost.”

Google Cloud Platform also provides Mailjet with the infrastructure needed to process events centrally, which facilitates technical support. A new analytics dashboard in the making will provide customers access to their campaigns’ key metrics in real time—a circulation report, open rates, and click-through rates, as well as invalid email addresses— regardless of the volume of emails at stake.

From distribution to development

Following routing operations, the development environment is currently being ported to Google Cloud Platform, and will eventually represent 100 virtual servers. “The addition of any new code is iteratively tested in Google Cloud Platform. We benefit from machines that are custom made for our needs, from machines with one core and 3 gigabytes of memory, up to machines with 64 cores.”

Mailjet uses the Google Cloud Interconnect virtual private network to tailor sending flows by geographical location. “For customers who only use our routing service, we will soon have worldwide load balancers. This will help ensure their API requests are received and their emails are sent to Europe and America from one single IP point, thus avoiding transatlantic latency issues.”

Mailjet also uses the Google Identity Aware Proxy authentication tool. All its employees around the world benefit from unique, more secure access, whether they use Google Sites intranets, or the development, or production environment. “Google Cloud Platform delivers on all the promises of a public cloud: service customization, real-time computing power adjustment during periods of high and low demand, and instant activation of computing resources. For us, it’s the best possible ratio between price, performance, availability, and quality,” concludes Fanuel.

Expectations for both consumer and commercial products have changed. Consumers want products that evolve with their needs, adapt to their preferences, and stay up-to-date over time. Manufacturers, in turn, need to create products that provide engaging customer experiences not only to better compete in the marketplace, but also to provide new monetization opportunities. 

However, embedding intelligence into new and existing products is challenging. Updating hardware is costly, and existing connected products do not have the capability to add new features. Furthermore, manufacturers do not have sufficient customer insights due to product telemetry and customer data silos, and may lack the AI expertise to quickly develop and deploy these features. 

That’s why today we’re launching Intelligent Products Essentials, a solution that allows manufacturers to rapidly deliver products that adapt to their owners, update features over-the-air using AI at the edge, and provide customer insights using analytics in the cloud. The solution is designed to assist manufacturers in their product development journeys—whether developing a new product or enhancing existing ones. 

With Intelligent Products Essentials, manufacturers can:

• Personalize customer experiences: Provide a compelling ownership experience that evolves over the lifetime of the product. For example, a chatbot that contextualizes responses based on product status and customer profile.
• Manage and update products over-the-air: Deploy updates to products in the field,  gather performance insights and evolve capabilities over time with monetization opportunities.
• Predict parts and service issues: Detect operating thresholds, anomalies and predict failures to proactively recommend service using AI, reducing warranty claims, decreasing parts shortages and increasing customer satisfaction.

In order to help manufacturers quickly deploy these use cases and many more, Intelligent Products Essentials provides the following:

• Edge connections: Connect and ingest raw or time-series product telemetry from various device platforms utilizing IoT Core or Pub/Sub and enable deployment and management of firmware over-the-air and machine learning models with Vertex AI at the edge.
• Ownership App Template: Easily build connected product companion apps that work on smartphones, tablets, and computers. Use a pre-built API and accompanying sample app that can incorporate product or device registration, identity management, and provide application behavior analytics using Firebase.
• Product fleet management: Manage, update and analyze fleets of connected products via APIs, Google Kubernetes Engine, and Looker.
• AI services: Create new features or capabilities for your products using AI and machine learning products such as DialogFlow, Vision AI, AutoML, all from Vertex AI.

Enterprise data integration: Integrate data sources such as Enterprise Asset Management (EAM), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) systems and others using Dataflow and BigQuery.

Intelligent Products Essentials helps manufacturers build new features across consumer, industrial, enterprise, and transportation products. Manufacturers can implement the solution in-house, or work with one of our certified solution integration partners like Quantifi and Softserve. 

“The focus on intelligent products that Google Cloud is deploying provides a digital option for manufacturers and users. At its heart, systems like Intelligent Product Essentials are all about decision making. IDC sees faster and more effective decision-making as the fundamental reason for the drive to digitize products and processes. It’s how you can make faster and more effective decisions to meet heightened customer expectations, generate faster cash flow, and better revenue realization,” said Kevin Prouty, Group Vice President at IDC. “Digital offerings like Google’s Intelligent Product Essentials potentially go the last mile with the ability to connect the digital thread all the way through to the final user.”

Customers adopting Intelligent Products Essentials

GE Appliances, a Haier company, are enhancing their appliances using new AI-powered intelligent features to enable:

• Intelligent cooking: Help cook the perfect meal to personal preferences, regardless of your expertise and abilities in the kitchen.
• Frictionless service: Build smart appliances that know when they need maintenance and make it simple to take action or schedule services.
• Integrated digital lifestyle: Make appliances useful at every step of the way by integrating them with digital lifestyle services – for example, automating appliance behaviors according to customer calendars, such as oven preheating or scheduling the dishwasher to run in the late evening.

“Intelligent Products Essentials enhances our smart appliances ecosystem, offering richer consumer habit insights. This enables us to develop and offer new features and experiences to integrate with their digital lifestyle.“ —Shawn Stover, Vice-president Smart Home Solutions at GE Appliances.https://www.youtube.com/embed/zaWAJN8aKOw?enablejsapi=1&

Serial 1, Powered by Harley-Davidson, is using Intelligent Product Essentials to manage and update its next generation eBicycles, and personalize its customers’ digital ownership experiences. 

“At Serial 1, we are dedicated to creating the easiest and most intuitive way to experience the fun, freedom, and adventure of riding a pedal-assist electric bicycle. Connectivity is a key component of delivering that mission, and working together to integrate Intelligent Product Essentials into our eBicycles will ensure that our customers enjoy the best possible user experience.”— Jason Huntsman, President, Serial 1. 

Magic Leap, an augmented reality pioneer with industry-leading hardware and software, is building field service solutions with Intelligent Products Essentials with the goal of connecting manufacturers, dealers, and customers to more proactive and intelligent service.

“We look forward to using Intelligent Products Essentials to enable us to rapidly integrate manufacturers’ product data with dealer service partners into our field service solution. We’re excited to partner with Google Cloud as we continue to push the boundaries of physical interaction with the digital world.” — Walter Delph, Chief Business Officer, Magic Leap

Intelligent Product Essentials is available today. To learn more, visit our website.