Relax: Support on Google Cloud is Easy and Efficient - Build What's Next

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Relax: Support on Google Cloud is Easy and Efficient

To navigate the complexity of today’s cloud environment and to get the most out of your investment, you need robust support that is fast, efficient, and available at the time of need. Google Cloud Platform support checks all the boxes and helps you architect for the inevitable and quickly resolve any issues that might arise with your cloud investments.

Google Cloud offers two support options to address the needs in the cloud. While role-based support provides customizable roles and predictable pricing, the enterprise support offers fast incident response with personalized service.

Role-based support is designed to address the support needs for the development and production environments of organizations of different sizes. Organizations can customize their support entitlements by granting support access to the right individuals on their team depending on the organizational needs.

Enterprise support, on the other hand, is ideal for large organizations with business-critical needs and helps maximize business value and minimize risk. Companies can quickly build and execute a Google Cloud strategy by working directly with Technical Account Managers, who bring deep product knowledge and an understanding of cloud adoption best practices to guide you in your journey with monitored success metrics to keep you on track to grow your business with Google Cloud.

Watch this video to understand how GCP support escalation process works and how to use it.

Case Study

G R Infraprojects Limited Turns to Google Cloud to Run Business-Critical SAP S/4HANA

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With Google Cloud, G R Infraprojects runs a business-critical SAP S/4HANA system in a scalable, resilient, secure infrastructure at a lower cost than alternative options. The organization has also established a robust platform to move its remaining workloads to the cloud in the coming years.

Road construction is booming in India. A recent report prepared by the India Brand Equity Foundation—a trust established by the Department of Commerce—pointed out that in FY 2019 alone, the country added 10,855 kilometers of highways to a road network that spans 5.89 million kilometers. This network is the second largest in the world and transports 90% of passenger traffic and 64.5% of all goods in the country.

The Indian Government has also earmarked road construction as key to plans to increase the nation’s GDP to $5 trillion in coming years, targeting road construction worth $212.8 billion in the two years from April 2020.

G R Infraprojects Limited is well positioned to support the government’s program. The business, which started as a contractor building roads in rural villages in India, now specializes in road engineering, procurement, and construction (EPC), a model whereby private construction firms build roads funded by the government.

The business now undertakes the processing of bitumen, manufacture of thermoplastic road-marking paint and road signage, and fabrication and galvanizing road-crash barriers. Its in-house integration model includes a design and engineering team, as well as manufacturing facilities in Rajasthan, Assam, and Gujarat.

The business recently expanded into rail—another area expected to benefit from extensive government investment—with its competencies including earthworks, materials supply, track lining, and bridge construction.

In this environment—and despite the economic impact of the coronavirus pandemic—G R Infraprojects Limited aims to substantially increase turnover and manpower over the next five years.

Road paving equipment and crew

Best-in-class infrastructure key to success

Digital transformation is key to enabling growth while best-in-class IT infrastructure is one of the foundations on which the business seeks to build success.

G R Infraprojects Limited’s digital initiatives include deployment of a new document management system and corporate systems that enable remote monitoring, live tracking, effective real-time communication, and efficient data management.

Providing a scalable, reliable cost-effective infrastructure

But most important of all is providing a scalable, reliable, and cost-effective infrastructure to support a business-critical SAP enterprise resource planning system. Over the last few years, versions of SAP have enabled the organization to digitize processes and seamlessly run business-critical functions such as inventory management and finance.

G R Infraprojects Limited initially went live with SAP ECC6.0, with a few hundred team members using the system for business-critical tasks such as tracking stock level and movement and generating financial statements and reports for review and action.

“Google Cloud is a very big brand, so we were easily able to secure the trust from our executive and business teams to run an important system such as SAP S/4HANA on the platform.”—Sachin Kumar Agarwal, Head, Transformation, G R Infraprojects Limited

Lowering maintenance costs

However, as G R Infraprojects Limited grew, projects proliferated, and new markets emerged, the business elected to move to the cloud from an on-premises infrastructure. “We wanted to move because there were so many maintenance costs in on-premises solutions and cloud provided convenience to IT and the broader organization,” explains Sachin Kumar Agarwal, Head, Transformation at G R Infraprojects Limited.

The business also wanted to move to SAP S/4HANA to take advantage of features such as AI, advanced analytics, and machine learning to transform business processes. The system runs on the HANA database, an in-memory database with fast processing speeds and a simplified data model.

G R Infraprojects Limited selected Google Cloud to run SAP S/4HANA because, Sachin says, it is “much better than any other platform,” incorporates a wide range of features, and meets uptime requirements. The cloud service could also scale to support forecast growth without a sharp increase in cost.

Furthermore, Sachin adds, “Google Cloud is a very big brand, so we were easily able to secure the trust from our executive and business teams to run an important system such as SAP S/4HANA on the platform.”

“With Google Cloud, our speed and availability are controlled and optimized day by day. With such a scalable and dynamic platform, we are very happy with the performance.”—Sachin Kumar Agarwal, Head, Transformation, G R Infraprojects Limited

Successful transition with Infrabeat

G R Infraprojects Limited completed the project with assistance from partner InfraBeat over three months and SAP S/4HANA on Google Cloud went live mid-2019. “Our dedicated SAP team worked closely with Infrabeat to deliver the project successfully,” says Sachin. “We needed an experienced partner to assist with the implementation process and Infrabeat performed that role admirably. Both teams supported each other and worked to plan to deliver a great result.”

SAP S/4HANA runs on an infrastructure comprising virtual machine instances delivered through Compute EngineCloud Storage, and Cloud NAT to enable the secure transmission and receipt of packets to and from the internet.

G R Infraprojects Limited estimates the cost of running SAP S/4 HANA in Google Cloud is significantly lower than on alternative infrastructure options—freeing up budget for other business priorities.

In addition, moving SAP S/4 HANA to infrastructure as a service through Google Cloud has eliminated the need to assign internal team members to infrastructure management, allowing them instead to focus on higher-value activities.

Google Cloud also incorporates the security needed to protect the data and processes of SAP S/4 HANA from intrusion or disruption and ensure the uptime and continuity required of a business-critical system.

Optimized speed and availability

G R Infraprojects Limited’s decision to run SAP S/4 HANA on Google Cloud is delivering benefits on a daily basis. “With Google Cloud, our speed and availability are controlled and optimized day by day,” says Sachin. “We are very happy with the performance.”

Success with SAP S/4HANA has helped the business decide to move its remaining apps and data to the cloud when its on-premises servers and other equipment reach end of life. G R Infraprojects Limited is already running Active Directory in Google Cloud and Sachin says the cloud platform’s “fast and excellent services” made the decision easy.

“There are definitely instances of various upgrades of our systems and within the organization, and as we talk about our application and mobility requirements, we see Google Cloud playing a crucial role.”—Sachin Kumar Agarwal, Head, Transformation, G R Infraprojects Limited

Adding value

As G R Infraprojects Limited grows, Sachin adds, the business expects Google Cloud to continue to add value. “There are definitely instances of various upgrades of our systems and within the organization, and as we talk about our application and mobility requirements, we see Google Cloud playing a crucial role.”

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Blog

Demystifying FinOps on Google Cloud: Whitepaper

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FinOps is a concept similar to DevOps, but with a different set of goals. Cloud FinOps is an operational framework and cultural shift that brings together technology, finance and business to drive financial accountability and accelerate business value realization. In layman terms, FinOps aims to help companies achieve most out of every dollar invested on cloud technology. It includes a broad set of existing and net-new processes or frameworks that breaks silos across functions, and build a better working model to achieve collaboration, agility, ownership and value.

Rest your anxieties about the changes in mindset and organizational behavior around current financial management practices while taking full flexibility benefits of cloud. Ease your cloud migration journey and value realization as experts at Google Cloud have shared best-practices, insights and action items to implement FinOps on Google Cloud in this whitepaper. Download now!

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Qlik and Google Cloud Combo: Extending Integration of SAP Data on BigQuery

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Data integration challenges plague almost 52% of companies with SAP workloads and systems. Qlik Data integration for Google Cloud helps customers accelerate the delivery of SAP data on BigQuery.

If your organization is one of the 52% of SAP customers whose top analytics pain point is data integration1, Google Cloud has got you covered. By working with partners like Qlik, we are expanding our integration options and bringing real-time replication capability for SAP to BigQuery.

Integrated data for accelerated insights

BigQuery—our fully managed, enterprise data warehouse that can scale up to petabytes on demand and execute queries in seconds—allows SAP customers to consolidate enterprise data silos and confidently derive more use and value from their data.  Customers can accelerate and simplify the delivery of SAP data on BigQuery with the latest Qlik Data Integration platform offering for Google Cloud which allows data integration using an automated, near real-time data pipeline through Qlik Replicate, whether data originates from legacy SAP environments, SAP HANA, or SAP application servers. Additionally, Qlik Compose for Data Warehouses can be used to easily generate and automate logical data models from SAP directly in BigQuery freeing up more time for data analysts to leverage advanced built-in capabilities such as BigQuery ML to derive greater value and insights using standard SQL without the need for advanced programming expertise.

Delivering faster results with real-time 

Traditional extract-transform-load (ETL) solutions operate on a batch basis, pulling data sets from SAP daily, hourly, or every minute. These tools often require manual mapping of multiple data fields so that data flows accurately. Given SAP’s highly complex table relationships, in which a single transaction can result in multiple changes, this can be a time consuming and tedious process. ETL can also increase the burden on your SAP systems.

Qlik Replicate simplifies this with its intuitive user interface where you can set up real-time data replication between SAP and BigQuery, eliminating the need for manual coding. And, to prevent system overhead, as soon as a new transaction is entered into SAP, the resulting data is replicated into BigQuery in a process known as change data capture (CDC) from SAP’s log layer. This means that data transfer can benefit from high performance with minimal impact on the source system’s resources. Read our latest white paper to learn how to extract SAP data into BigQuery leveraging Qlik Replicate. 

Solution expertise for all core SAP workloads

It doesn’t matter what database your SAP system runs on, Qlik Replicate supports all core SAP systems. It automates real-time data replication and decodes SAP’s complex, application-specific data structures into formats that flow smoothly into BigQuery. This ensures that anyone who depends on data analytics has the most current and relevant SAP data they need. For its robust solution capabilities Qlik has received a new “SAP on Google Cloud Expertise” designation for supporting:

  • Fast onboarding and accelerated replication of SAP data into Google Cloud
  • Real-time and continuous data replication from SAP applications to BigQuery
  • Support for all core SAP modules and a broad set of data sources
  • Automated data integration, which cuts resource requirements for initial delivery and ongoing maintenance

Proven customer results

Many SAP customers have experienced the benefits of leveraging Qlik alongside BigQuery for data analytics and AI at scale, including German luxury department store chain Breuninger. In order to meet its customers’ growing and changing expectations,Breuninger needed to accelerate its time to insight from data sources across a highly dispersed landscape of on-premises databases and systems, including SAP. The company uses Qlik Replicate to feed corporate data from modules in its SAP system into BigQuery and integrate its varying on-premises databases with the Google Cloud environment. This has yielded game-changing, real-time customer insights for the retailer.

What could your business do with faster, more integrated insights? Learn more about BigQuery for SAP customers and also how Qlik and Google Cloud can help you modernize and automate data integration and analytics.

Case Study

Southwire Completes SAP Migration to Google Cloud as a First Step of its Tech Evolution

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Southwire Company, a leading manufacturer of wires and cables, completed their SAP migration to Google Cloud for improved uptime, stability, security and performance to count on.

“Talk about tough times, right?”

That’s how Dan Stuart, Senior Vice President of IT Services at Southwire Company, refers to the months following a December 2019 ransomware event, and the COVID crisis that began in spring of 2020. Those events hit just as the company was preparing for an overhaul of their SAP environment. This comprehensive plan included three key elements. First, the company wanted to upgrade their SAP ECC environment to take advantage of the latest functionality available for this critical ERP system. Second, Southwire aimed to deploy SAP Business Warehouse on SAP HANA to accelerate vital reporting for all business users. Third, the company wanted to upgrade to the latest version of SAP Process Orchestration—an essential component that touches key manufacturing interfaces in all Southwire facilities. 

Southwire had looked at multiple options for the upgrades, including remaining entirely on-premises, colocation, and full cloud migration. “Going to the cloud seemed a lot more compelling,” says Joe Schleupner, Southwire’s Senior Director of PMO & ITS planning and implementation. “We were going to the cloud eventually, so why take these intermediary steps? Let’s just get it done.”

After looking at several options, Southwire decided to migrate to Google Cloud. “We wanted to be on a platform for SAP that was flexible, scalable, and secure; that we could count on to get up and running quickly,” says Stuart. “We chose Google Cloud not only for those reasons, but also because we recognize that Google has other assets that we may be able to take advantage of down the line, such as technologies like artificial intelligence (AI).” 

More stability, less worry

As one of the leading manufacturers of wire and cable used in the transmission and distribution of electricity, Southwire aids the delivery of power to millions of people worldwide. They have more than 30 manufacturing facilities across the United States running 24/7. Any downtime directly affects productivity and revenue. With help from Google Cloud and their implementation partner NIMBL, Southwire completed the SAP migration to Google Cloud over a planned maintenance weekend on July 4th.

The migration itself, while complex, went quickly and smoothly. “Just moving to the cloud was quite a feat because we were dealing with so much data, but in total the SAP system was down for only ~16 hours,” says Schleupner.

“As a project manager, I always felt that Google Cloud had my back” Schleupner says. The Process Orchestration (PO) migration was of particular concern, considering that it controlled all of Southwire’s manufacturing interfaces across the entire company. “Every critical piece of information that goes from SAP down to the manufacturing system goes through that system,” says Schleupner.

Even after migrating, Southwire discovered that making changes to the system was fast, easy, and resulted in no downtime. Normally, certain types of changes would have involved taking down SAP for at least an hour.

The Southwire team also appreciates the fact that the modern cloud architecture means spending less time on routine infrastructure maintenance. “It’s one less thing for me to worry about,” Stuart says, “I can focus on the business side of the house and move the technology and responsibilities to what we do within the Google Cloud Platform.”

What comes next?

While the cloud migration will increase stability, uptime, performance, and security, there is much more to come. Southwire is currently working on a disaster recovery implementation for their SAP environment on Google Cloud. Stuart and Schleupner are excited about where Google Cloud can further take Southwire. They are considering an SAP Hybris e-commerce implementation as well as connected factory and/or factory automation initiatives that can take advantage of artificial intelligence and machine learning. 

To Stuart and Schleupner, the migration of Southwire’s SAP environment to Google Cloud, as important as it was, really represents the first step in the company’s tech evolution. Now that much of the heavy lifting is complete, Southwire’s digital transformation can begin in earnest. “There’s no shortage of areas where I think Google Cloud will come into play,” Stuart says, “and we intend to look at these things with an open mind to understand how we can leverage current investments to take our organization where we want to go.”

Learn more about Southwire’s SAP on Google Cloud deployment and how Google Cloud can transform the way you work with your SAP enterprise applications. Visit cloud.google.com/solutions/sap.

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Case Study

Metro Consolidates 100 SAP Instances on Google Cloud

German retailer Metro, with operations in 25 countries across Europe and Asia and employing over 150,000 people, decided to consolidate its 100 SAP instances into one SAP S/4HANA system running on the Google Cloud Platform.

This helped the company lower costs, increase efficiency, and improve customer experience. In addition, the company is using Google BigQuery and advanced analytics to increase its sales.

Watch Timo Salzsieder, Metro CIO/CSO, explain the company’s journey with SAP on Google Cloud.

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