How AI Has Helped Enterprises Adapt Quickly to Moments of Change - Build What's Next

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14:30 Minutes

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Explainer

How AI Has Helped Enterprises Adapt Quickly to Moments of Change

The pandemic has clearly caused a tremendous amount of rapid change for businesses across industries and regions.

In this session, Michael Baldwin, Head of Product – Financial Services, Google Cloud speaks about ways that artificial intelligence has helped enterprises adapt to those changes.

He will cover trends that Google Cloud experts are witnessing as they work with enterprises and the impact those trends have on key industries.

Some of these include:

  • Significant shifts in demand
  • Increased cost pressures
  • Supply chain uncertainty
  • Spikes in customer support cases
  • Virtual work for continuity of services
  • Accelerated digital transformation  

He then demonstrates, with specific examples, how AI can helpful in these moments of change.

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31:30 Minutes

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Explainer

Smart analytics: Deep dive on roadmap

Data across organizations is growing and that organizations need a very strong analytics platform to leverage this data create insights and make real-time decisions on top of this data.

That’s driving the advent of three large trends. First is the convergence of data lakes and data warehouses, that’s enable organizations to maximize the value of their data.

Second, is the growing phenomena of real-time decision-making which is forcing enterprises to think of how they can support the needs of batch processing and streaming data.

Finally, there is the rise of artificial intelligence and machine learning, which allows enterprises to leverage their data and create competitive differentiation.

With this background, Sudhir Hasbe, Director of Product Management, Data Analytics, Google Cloud, walks us through Google Cloud’s smart analytics offerings—and what’s new.

He takes us on a tour through the technical value of Google Cloud’s smart analytics platform end-to-end. He provides a comprehensive overview and demos what’s new and what’s next in Google Cloud’s smart analytics portfolio across products like BigQuery, Dataflow, Dataproc, Data Fusion, PubSub, Data Catalog, Dataprep, and Looker.

Blog

A Road to Possibilities: Google Maps Platform Website

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2:00 Minutes

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Roll-out of the new website experience for Google Maps Platform to support modern businesses requirements can help unlock new possibilities by allowing better discovery of products and services, budget planning and developer documentation.

For more than 15 years, developers have used Google Maps Platform to deliver location-based experiences to their end users and used location intelligence to optimize their businesses. Along this journey, we’ve made a variety of changes to better support our community as needs have changed and new industries and technologies have emerged. We started rolling out a new website experience, at https://mapsplatform.google.com, to help you better understand the products and solutions best suited to address your objectives. Plus, now you can directly connect to the developer documentation for each product to get started quickly, and you can visualize usage and associated costs to have a better idea of what to expect before getting started. 

Getting to your solution faster 

Maps, Routes, Places are building blocks that let you develop implementations for any use case. Building for specific use cases, however, typically requires using a combination of APIs and SDKs. To help you quickly understand what’s possible and what you need to build for your use case, you can now visit the solutions tab to select from a list of popular use cases or industries. Once you’ve selected a use case or industry, you’re taken to a page where you can explore relevant products, read helpful blog posts, see how other customers have deployed for similar use cases, and more.  

Find the ideal location

Direct access to developer documentation

Did you know there are more than a thousand pages of developer documentation created to help you get started, unblock you when you’re stuck, and share best practices? Now when you explore a product or solution from the Google Maps Platform website, you can easily navigate back and forth between our website and documentation. Just tap on JS, iOS, Android or API under the product name to get to the documentation you need. 

Link to documentation

Budgeting for your project

To help you calculate pricing for your project, we’ve introduced a new pricing calculator. Once you find the product and API or SDK you plan to use, pull the slider to reflect your estimated number of monthly requests. This will automatically update the “monthly cost” column for each product and API or SDK you plan to use. If your estimated monthly requests exceed the slider limit, contact our sales team to ​​learn about volume discounts that start at 20% off. 

Pricing calculator

We hope our new website makes it easier to discover our products and solutions, estimate your budget, and start building with our documentation so you can deliver helpful experiences to your users and optimize your business. 

For more information on Google Maps Platform, visit https://mapsplatform.google.com.

E-book

The Data Scientist Guide to Preparing and Curating Data for AI

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8:15 Minutes

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To design and implement a successful machine learning (ML) project, you often need to collaborate with multiple teams, including those in business, sales, research, and engineering. Understanding the essentials of gathering and preparing your data is crucial to align teams, and getting a project off the ground.

Building an ML model that achieves your business’ goal, requires the kind of data that a model can learn from. If the goal is to predict a target output based on some input, you’ll need some data consisting of past input-output examples. For example, to detect (that is, to predict) a fraudulent credit card transaction (the target of the prediction), each example must contain information on a past credit card transaction and whether that transaction was fraudulent or not.

So what are the best practices in preparing and curating data for a machine learning initiative? The answer to this question lies within the guide. You’ll learn:

  • To evaluate whether your data is suitable for ML
  • What types of data you need–and which ones to eliminate
  • How to prevent data leakage
  • Tricks to speed up an ML project such as Google’s human labeling service, and Cloud Dataprep
  • The importance of the granularity of data
Case Study

How Cleartrip.com is leveraging Google Cloud to survive the slump in the travel industry

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5:30 Minutes

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COVID-19 dealt a body blow to the travel and tourism industry. But as the effects of the pandemic start to wane, Manoj Sharma, CTO, Cleartrip.com, talks about how technology will be a game-changer and how it will pave the road to recovery.

With the novel coronavirus COVID-19 sweeping across continents and fatalities climbing every day, it was only a matter of time before countries closed their borders to contain its spread.

In the wake of this decision, travel and tourism, the linchpins of many economies, were among the worst affected.

According to the United Nations World Tourism Organization (UNWTO), the COVID-19 pandemic caused a 22 percent fall in international tourist arrivals during the first quarter of 2020, and could see an annual decline of between 60 percent and 80 percent when compared with 2019.

The impact on the economy and to livelihoods that are dependent on tourism and hospitality has been significant. Prior to the pandemic, the outlook was quite different. Research by UNWTO in 2018 estimated that India would have 50 million outbound tourists by 2020.

Technology was also set to play a huge part in that growth. A Google Travel study showed that 74 percent of travellers were planning their trips on the Internet, and technologies like AI, IoT and VR were all set to be key trends this year.

Now, as borders slowly reopen and travel restrictions are gradually lifted, technology could once again be the game-changer. Manoj Sharma CTO, Cleartrip.com spoke to YourStory about the industry’s road to recovery and how technology will aid that journey.

Read the Full Story on YourStory

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An Expert’s Opinion on What Early-stage Startups Must Know

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3:00 Minutes

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Many start-ups and businesses are launching on Google Cloud. To scale business and leverage Google Cloud's technology, our analytics and AI expert shares data points across selecting tech stack, customer interactions, product launches and more.

As lead for analytics and AI solutions at Google Cloud, my team works with startups building on Google Cloud. This puts us in the fortunate position to learn from founders and engineers about how early-stage startups’ investments can either constrain them or position them for success, even at the seed level. In this post, I want to share a few of the best practices to keep in mind as you’re building. 

Understand your value proposition before diving into a technology stack

If you’re launching a startup in the cloud, you’re no doubt thinking about a technology stack, but it’s important to step back a bit and think carefully about the major value proposition that your startup offers to your customers. That value proposition is going to fundamentally drive the kind of technology that you should pick.

For example, does your system need processing in real time, or can it be done in a batch mode? Can you rely on once-a-day insights or do the insights have to come in as events happen?

Additionally, what kind of latency will your customers face? That latency makes your value proposition either usable or unusable. Early on in Google’s development, leaders realized that no one was going to wait more than a few hundred milliseconds for a web page to show them their results, and that realization drove the technology decisions that have allowed Google to scale from being a startup in a garage to being a trillion dollar company. Your startup needs to define its value to customers with this level of specificity before it can build a technology stack suited to its needs. 

Focus on customer interactions

A few companies have gracefully pulled off big IT pivots that reshaped their value proposition. Netflix, for example, moved from mostly sending DVDs through the mail to becoming a streaming service and major content producer. That’s a huge shift in the user experience and the technology stack necessary to support it, even if the underlying value proposition (i.e., get content to customers) was broadly the same. But it’s also an outlier. If you’re planning for potential changes of this magnitude, rather than focused on getting your value proposition to users, you probably need to sharpen what that value proposition is.

Specifically, you need a clear vision of how customers will access and interact with your business. Typically, they’ll do so over a website or a mobile app, but there are still so many variables. 

Are customers going to transmit documents? If so, in what format? Is handwriting supported or is input limited to typing? Can they use images for optical character recognition? Will it mostly be forms? Will the data be structured or unstructured? If all that sounds  a little overwhelming, don’t worry, it’ll seem simpler by the end of this article—but also be aware: we’re just getting warmed up.

Imagine that most of your customers will access your business via voice, so you know you’ll want to prioritize conversational workflows. That’s a start—but dig deeper.  Even if we suppose you’re usingDialogflow, a Google Cloud conversational AI platform that lets you build and deploy virtual agents, we’re still not really seeing the value proposition.  How will all this work, from the beginning of a typical full customer interaction to the resolution? How many interactions will have to be facilitated over low-bandwidth connections, for example? When it comes to user interactions, make sure you can see an end-to-end use case.

Another example: you’re building a retail website, and one of your end-to-end use cases involves the customer asking if a certain amount of a given product is in stock, whether it’s one unit of the product, ten or hundreds. If the product is not sufficiently stocked, you want your app to offer similar items that are. Will your technology stack support this end-to-end use case?

These considerations are not an argument for premature optimization. There’s value in moving fast, getting minimum viable products to users, and then iterating. But in the early stages, you only get one chance to start on the right foot—and how you navigate that chance will influence a lot of dollars and effort down the road. You need to make sure you have business use cases, not just an idea, before you can start designing a technology stack.  

Here’s how to get in the right frame of mind. Pick three use cases: two that are “bread and butter” and one that is technologically complex.  Make sure your proposed technology stack can support all three, end to end. 

Default toward higher levels of abstraction

Now that we’re in the right frame of mind, we’re ready to think about the technology stack more directly. 

As a startup, you’ll need to conserve resources, and to do that, you’ll want to build at the highest level of abstraction possible for your value proposition. For example, you probably don’t want your people setting up clusters. You don’t want them configuring things if they can use a fully managed service. You want them focused on building your prototype, not managing infrastructure.

1 Canonical Data Stack on Google Cloud.jpg
Canonical Data Stack on Google Cloud

This focus has definitely informed how we create products at Google Cloud, as our canonical data stack—Pub/Sub, Dataflow, BigQuery, and Vertex AI—consists of auto-scaling and serverless products.

But management of infrastructure is not the only place where you should err toward a less-is-more philosophy. 

When it comes to architecture, choose no-code over low-code and low-code over writing custom code. For example, rather than writing ETL pipelines to transform the data you need before you land it into BigQuery, you could use pre-built connectors to directly land the raw data into BigQuery. That’s no code right there. Then, transform the data into the form you need using SQL views directly in the data warehouse. This is called ELT, and it is low code. You will be a lot more agile if you choose an ELT approach over an ETL approach. 

Another place is when you choose your ML modeling framework. Don’t start with custom TensorFlow models. Start with AutoML. That’s no-code. You can invoke AutoML directly from BigQuery, avoiding the need to build complex data and ML pipelines. If necessary, move on to pre-built models from TensorFlow Hub, HuggingFace, etc. That’s low-code. Build your own custom ML models only as a last resort.

2 No-code, low-code Data Stack on Google Cloud.jpg
No-code, low-code Data Stack on Google Cloud

Focus on getting your vision to market, not chasing technology hype  

The goal is to pick the right technology stack for bringing your vision to market, generating value for customers, conserving resources, and maintaining flexibility for growth. Early IT investments should usually gravitate toward things that preserve flexibility, such as managed services built on standard protocols or open APIs, but they needn’t always rush to the flashiest technologies.  The answer isn’t always ML, for example. The answer might be heuristics to start, with a path to ML once you have collected enough data. You want to make sure that your intelligence layer has enough abstraction so you can mark it up with simple rules at first, but then replace it with a more robust system as you go along. 

Launch and iterate fast with these principles 

The preceding discussion is a reminder that your most expensive resource is your people—and that you really want them to be focused on building your prototype, minimum viable product or production app  You want to launch fast and iterate fast, and the only way you can do that is by focusing on the things that differentiate you. 

But regardless of the technologies you use, the bottom line is the same: follow these four principles. 

  • Figure out your major value proposition and design your tech stack around it. 
  • Be very careful about user interactions. User experience is super important; you need to make sure you deliver the kind of experience that your customers have grown to expect.
  • When you’re building, pick the highest possible level of abstraction possible—the most fully managed tools and no-code/low-code frameworks that give you the functionality that you need. 
  • Instead of choosing new or flashy technologies, consider if you can build a “good enough” minimum viable product quickly and come back to a better implementation later. 

To learn more about why startups are choosing Google Cloud, click here.

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