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Google’s AutoML Vision Helps AES Fight Climate Change
Global warming is one of the big challenges of our times; if not the biggest challenge of our times, says Andres Gluski, President and CEO, AES, a Fortune 500 company that generates and distributes renewable energy in 15 countries to help end climate change.
AES relies on Google’s AutoML Vision to assess damage to its hundreds of wind turbines. It uses drones to inspect and photograph its turbines, but these drones typically take 30,000 images, and each one must be examined–which can be extremely time-taking.
With Google Cloud’s AutoML Vision, AES can use machine learning to auto-detect damage so that engineers can spend less time identifying damage and more time repairing it.

Upgrade Your Contact Center with Knowlarity’s AI-powered Speech Analytics for Higher CX
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Did you know, everyday about 56 million hours worth of phone conversations, equalling to 420 billion spoken words are handled by contact centers? Knowlarity, a renowned cloud business communication service provider with nearly 6,000 customers and over a million virtual users, leverages AI-powered speech analytics that offer insights to gauge customer preferences and emotions, campaign performance, agent’s effectiveness and much more. Knowlarity’s programmatic speech analytics platform is built with Google Cloud to optimize contact center performance by transcribing and analyzing millions of calls to impact savings, operations, CX, customer loyalty and retention, and revenue generation.
Download the e-Book to learn more about Knowlarity’s speech analytics for your business’ contact centers and elevate your agents’ performance by leveraging ML, natural language processing (NLP) and AI capabilities.
Rubin Observatory Leverages Google Cloud to Power Astronomical Research

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This week, the Vera C. Rubin Observatory is launching the first preview of its new Rubin Science Platform (RSP) for an initial cohort of astronomers. The observatory, which is located in Chile but managed by the U.S. National Science Foundation’s NOIRLab in Tucson, AZ and SLAC in California, is jointly funded by the NSF and the U.S. Department of Energy. The platform provides an easy-to-use interface to store and analyze the massive datasets of the Legacy Survey of Space and Time (LSST), which will survey a third of the sky each night for ten years, detecting billions of stars and galaxies, and millions of supernovae, variable stars, and small bodies in our Solar System.
The LSST datasets are unprecedented in size and complexity, and will be far too large for scientists to download to their personal computers for analysis. Instead, scientists will use the RSP to process, query, visualize, and analyze the LSST data archives through a mixture of web portal, notebook, and other virtual data analysis services. An initial launch with simulated data, called Data Preview 0, builds on the Rubin Observatory’s three-year partnership with Google to develop an Interim Data Facility (IDF) on Google Cloud to prototype hosting of the massive LSST dataset. This agreement marks the first time a cloud-based data facility has been used for an astronomy application of this magnitude.
Bringing the stars to the cloud
For Data Preview 0, the IDF leverages Cloud Storage, Google Kubernetes Engine (GKE), and Compute Engine to provide the Rubin Observatory user community access to simulated LSST data in an early version of the RSP. The simulated data were developed over several years by the LSST Dark Energy Science Collaboration to imitate five years of an LSST-like survey over 300 square degrees of the sky (about 1,500 times the area of the moon). The resulting images are very realistic: they have the same instrumental characteristics, such as pixel size and sensitivity to photons, that are expected from the Rubin Observatory’s LSST Camera, and they were processed with an early version of the LSST Science Pipelines that will eventually be used to process LSST data. “This will be the first time that these workloads have ever been hosted in a cloud environment. Researchers will have an opportunity to explore an early version of this platform,” says Ranpal Gill, senior manager and head of communications at the Rubin Observatory.
Broadening access for more researchers
Over 200 scientists and students with Rubin Observatory data rights were selected to participate in Data Preview 0 from a pool of applicants that represents a wide range of demographic criteria, regions, and experience level. Participants will be supported with resources such as tutorials, seminars, communication channels, and networking opportunities—and they will be free to pursue their own science at their own pace using the data in the RSP.
“The revolutionary nature of the future LSST dataset requires a commensurately innovative system for data access and analysis paired with robust support for scientists,” says Melissa Graham, lead community scientist for the Rubin Observatory and research scientist in the astronomy department at the University of Washington. “I’m personally excited to enhance my own skills by using the RSP’s tools for big data analysis, while also helping others to learn and to pursue their LSST-related science goals during Data Preview 0.”
At the same time, the fact that the RSP is hosted in the cloud provides researchers at smaller institutions access to state-of-the-art astronomy infrastructure that is comparable to that of the largest national research centers.
The launch benefits the observatory too: the development team can learn what researchers are interested in while also testing and debugging the platform. Graham says that “the platform is still in active development so researchers using it will be able to follow along in the progress, and provide feedback on ways that we can optimize the development of the tools.”
Next steps
The LSST aims to begin the ten-year survey in 2023-24 and expects it to include 500 petabytes of data. Through the cloud, Google aims to help make this extraordinary project scalable and accessible to researchers everywhere. To learn more about Data Preview 0, watch this video.
Want to ramp up your own research in the cloud? We offer research credits to academics using Google Cloud for qualifying projects in eligible countries. You can find our application form on Google Cloud’s website or contact our sales team.
Pindrop and Google Cloud Get Together to Make Way for Next Wave, Voice-first Interfaces!

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If you’ve ever used only your voice to authenticate a payment, place an order, or check an account over the phone, there is a good chance that Pindrop’s technology made it possible.
Founded in Atlanta in 2011, Pindrop provides software and technology that uses machine learning, voice recognition, and behavioral analytics to help detect and prevent fraud in voice channels like AI-powered call centers and solve the long standing identity problem commonly encountered in customer care and contact center experiences. Demand for Pindrop’s technology has grown considerably over the past decade, as more organizations and people adopt voice as an interface for customer service, transactions, entertainment and more. As that demand has grown, safeguarding these voice interactions from fraud or authentication loops continues to be a unique challenge.
Now, with frictionless voice-driven customer experiences at an all-time high, cybersecurity is more critical than ever. In fact, research shows that fraudsters are able to accurately answer knowledge-based authentication questions 92% of the time, as opposed to only 46% for actual customers. To address this, Pindrop is bringing its products and technology to Google Cloud in order to scale and develop new capabilities that will help enable the next wave of voice-first interfaces and call centers.
The new partnership will enable Pindrop’s teams to accelerate their development of new capabilities to address an ever-shifting landscape – like detecting deep fakes and robocalls, helping banks authenticate transactions, providing retailers with AI-powered call center support, and helping IoT makers optimize for security, speed and simplicity.
More specifically, the partnership will help Pindrop scale its own businesses, and meet ever-growing customer needs in several ways.
First, Pindrop is bringing its SaaS platform to Google Cloud, enabling customers to deploy it at global scale, on secure, sustainable, and highly performant cloud infrastructure. Not only does this give Pindrop the ability to deliver secure voice interactions with low-latency, it also aligns with its mission to enable customer choice when selecting and implementing security technology. And for customers already operating on Google Cloud, getting started with Pindrop can be done directly within their cloud environment, now that the company is making its solutions available on Google Cloud Marketplace.
Second, Pindrop plans to offer its voice secure technology with Google Cloud’s Contact Center AI (CCAI) capabilities to develop new solutions that will enhance call center experiences. CCAI capabilities in understanding, augmenting, and ML-processing conversations allows companies to deliver interactions that are helpful and keep costs low. These capabilities alongside Pindrop’s authentication and anti-fraud solutions will enable the company with the tools and technologies needed to create the next evolution of frictionless experiences in a secure way.
Finally, building on top of Google Cloud will equip Pindrop with multicloud capabilities that will offer new channels to increase revenues through. Using technologies like Google Kubernetes Engine, frequently chosen by startups and tech companies, to quickly launch and scale new ML applications up or down will also support Pindrop’s growth as it adds to its suite of technologies.
Supporting innovative startups and digital native businesses like Pindrop is in Google’s DNA, and we’re delighted to support Pindrops’ growth, and the success of their customers, with Google Cloud infrastructure, Contact Center AI, and go to market expertise.
You can learn more about Pindrop on Google Cloud here, and Google Cloud’s Contact Center AI solution here.
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Building Ethical AI: Why Organizations Need to Define Their Own Principles
In this video, learn about the importance of responsible AI, and how Google implements responsible AI in their products. You will also get an introduction to Google’s 7 AI principles.
Want to learn more about the importance of responsible AI? Enroll on Google Cloud Skills Boost → https://goo.gle/3CGhlXo
View the Generative AI Learning path playlist → https://goo.gle/LearnGenAI
Subscribe to Google Cloud Tech → https://goo.gle/GoogleCloudTech
A Road to Possibilities: Google Maps Platform Website

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For more than 15 years, developers have used Google Maps Platform to deliver location-based experiences to their end users and used location intelligence to optimize their businesses. Along this journey, we’ve made a variety of changes to better support our community as needs have changed and new industries and technologies have emerged. We started rolling out a new website experience, at https://mapsplatform.google.com, to help you better understand the products and solutions best suited to address your objectives. Plus, now you can directly connect to the developer documentation for each product to get started quickly, and you can visualize usage and associated costs to have a better idea of what to expect before getting started.
Getting to your solution faster
Maps, Routes, Places are building blocks that let you develop implementations for any use case. Building for specific use cases, however, typically requires using a combination of APIs and SDKs. To help you quickly understand what’s possible and what you need to build for your use case, you can now visit the solutions tab to select from a list of popular use cases or industries. Once you’ve selected a use case or industry, you’re taken to a page where you can explore relevant products, read helpful blog posts, see how other customers have deployed for similar use cases, and more.

Direct access to developer documentation
Did you know there are more than a thousand pages of developer documentation created to help you get started, unblock you when you’re stuck, and share best practices? Now when you explore a product or solution from the Google Maps Platform website, you can easily navigate back and forth between our website and documentation. Just tap on JS, iOS, Android or API under the product name to get to the documentation you need.

Budgeting for your project
To help you calculate pricing for your project, we’ve introduced a new pricing calculator. Once you find the product and API or SDK you plan to use, pull the slider to reflect your estimated number of monthly requests. This will automatically update the “monthly cost” column for each product and API or SDK you plan to use. If your estimated monthly requests exceed the slider limit, contact our sales team to learn about volume discounts that start at 20% off.

We hope our new website makes it easier to discover our products and solutions, estimate your budget, and start building with our documentation so you can deliver helpful experiences to your users and optimize your business.
For more information on Google Maps Platform, visit https://mapsplatform.google.com.
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