
Upgrade Your Contact Center with Knowlarity’s AI-powered Speech Analytics for Higher CX
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Discover Latest Resources on Google Cloud’s Datasets Solution

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Editor’s note: With Google Cloud’s datasets solution, you can access an ever-expanding resource of the newest datasets to support and empower your analyses and ML models, as well as frequently updated best practices on how to get the most out of any of our datasets. We will be regularly updating this blog with new datasets and announcements, so be sure to bookmark this link and check back often.
August 2021
New dataset: Google Cloud Release Notes
- Looking for a new way to access Google Cloud Release Notes besides the docs, the XML feed, and Cloud Console? Check out the Google Cloud Release Notes dataset. With up-to-date release notes for all generally available Google Cloud products, this dataset allows you to use BigQuery to programmatically analyze release notes across all products, exploring security bulletin updates, fixes, changes, and the latest feature releases.
- Access the dataset

July 2021
Best practice: Use Google Trends data for common business needs
- The Google Trends dataset represents the first time we’re adding Google-owned Search data into Datasets for Google Cloud. The Trends data allows users to measure interest in a particular topic or search term across Google Search, from around the United States, down to the city-level. You can learn more about the dataset here, and check out the Looker dashboard here! These tables are super valuable in their own right, but when you blend them with other actionable data you can unlock whole new areas of opportunity for your team. To learn how to make informed decisions with Google Trends data, keep reading.
- Access the dataset
New dataset: COVID-19 Vaccination Search Insights
- With COVID-19 vaccinations being a topic of interest around the United States, this dataset shows aggregated, anonymized trends in searches related to COVID-19 vaccination and is intended to help public health officials design, target, and evaluate public education campaigns. Check out this interactive dashboard to explore searches for COVID-19 vaccination topics by region.
- Access the dataset

June 2021
New dataset: Google Diversity Annual Report 2021
- Since 2014, Google has disclosed data on the diversity of its workforce in an effort to bring candid transparency to the challenges technology companies like Google face in recruitment and retention of underrepresented communities. In an effort to make this data more accessible and useful, we’ve loaded it into BigQuery for the first time ever. To view Google’s Diversity Annual Report and learn more, check it out.
- Access the dataset

New dataset: Google Trends Top 25 Search terms
- The most popular and surging Google Search terms are now available in BigQuery as a public dataset. View the Top 25 and Top 25 rising queries from Google Trends from the past 30-days, including 5 years of historical data across the 210 Designated Market Areas (DMAs) in the US. Keep reading.
- Access the dataset

New dataset: COVID-19 Vaccination Access
- With metrics quantifying travel times to COVID-19 vaccination sites, this dataset is intended to help Public Health officials, researchers, and Healthcare Providers to identify areas with insufficient access, deploy interventions, and research these issues. Check out how this data is being used in a number of new tools.
- Access the dataset


Best practice: Leveraging BigQuery Public Boundaries datasets for geospatial analytics
- Geospatial data is a critical component for a comprehensive analytics strategy. Whether you are trying to visualize data using geospatial parameters or do deeper analysis or modeling on customer distribution or proximity, most organizations have some type of geospatial data they would like to use – whether it be customer zipcodes, store locations, or shipping addresses. However, converting geographic data into the correct format for analysis and aggregation at different levels can be difficult. In this post, we’ll walk through some examples of how you can leverage the Google Cloud platform alongside Google Cloud Public Datasets to perform robust analytics on geographic data. Keep reading.
- Access the dataset

Get the metadata and try BigQuery sandbox
When you’ve learned about many of our datasets and pre-built solutions from across Google, you may be ready to start querying them. Check out the full dataset directory and read all the metadata at g.co/cloud/marketplace-datasets, then dig into the data with our free-to-use BigQuery sandbox account, or $300 in credits with our Google Cloud free trial.
UKG Ready: Meeting the Needs of Complex Machine Learning Models and Distributed Data Sets

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Business Problem
UKG Ready primarily operates in the Small and Medium Business (SMB) space, so inherently many customers are forced to operate and make key business decisions with less Workforce Management (WFM) / Human Capital Management (HCM) data. In addition to volume, SMB lacks the variety of data needed to create a dynamic and agile organization. This puts SMB at a major disadvantage compared to larger segments.
Project Goals
People Insights module is committed to surfacing insights to customers in the context of their day-to-day duties and aid in decision making. With the SMB customer data limitations mentioned above, the goal of this project was to create a global dataset that augments individual customer data to bring light to less obvious, yet important information.
Challenges
UKG Ready is a highly configurable application that gives customers the opportunity to build solutions on a platform that meets their specific business needs. High configurability gives high flexibility to customers in their usage of the software. However, it becomes nearly impossible to create a global dataset for machine learning and data insights. UKG Ready manages just under 4 million of the US workforce and some 30,000+ customers. Despite the large employee dataset size, machine learning models that are specific to customers are starved for data because the individual customers have a relatively small employee population. Does that mean we cannot support our SMB customers’ decision making with ML?
Result
Partnering with Google, we were able to develop an approach that allowed us to standardize various domain entities (pay categories, time off codes, job titles, etc.) so that we could build a global dataset to augment SMB customer data. Using machine learning we were able to build a common vocabulary across our customer base. This common vocabulary encapsulates the nuances of how our customers manage their business and yet is generalized and standardized such that the data can be aggregated over the variety of customer configurations. This allows us to serve up practical insights to customers through various use cases. Our partnership allowed us to leverage Google Cloud Services to meet the needs of our complex machine learning models, distributed data sets and CI/CD processes.
How
UKG Ready decided to partner with Google for an end-to-end solution for the analytics offering. This allowed us to focus on our core business logic without having to worry about the platform, environment configurations, performance and scalability of the entire solution. We make use of various Google Cloud services such as Cloud Triggers, Cloud Storage, Cloud Functions, Cloud Composer, Cloud Dataflow, Big Query, Vertex AI, Cloud Pub/Sub… to host our analytics solution. Jenkins manages the entire CI/CD pipelines and cloud environments are configured and deployed using Terraform.
The standardization of business entities problem was solved in three distinct steps:

Step 1: Collecting aggregated data
We needed an approach to collect aggregated data from our highly distributed, sharded, multi-tenant data sources. We developed a custom solution that allows us to extract data aggregated at source for PII and GDPR considerations and transfer to Google Cloud Storage in the fastest manner possible. Data is then transformed and stored in Big Query. Services used: GCS, Cloud Functions, DataFlow, Cloud Composer and Big Query. All processes are orchestrated using Cloud Composer and detailed logging is available in Cloud Logging (Stackdriver).
Step 2: Applying NLP (Natural Language Processing)
Once we had the variety of customer configurations or the business entities available, we then applied NLP algorithms to categorize and standardize these in buckets. This approach assumes that customers use natural language for configurations like job titles, pay codes etc.

String Preparation
The input data for string preparation process is an entity string or several strings, that describe one entity object (like name-description pair or code-name pair). The output represents set of tokens that may be used to run a classification/clustering model. The process of string preparation tokenizes strings, replaces shortcuts, handles abbreviations, translates tokens, handles grammatical errors and mistypes
ML Models
Statistical
The idea of the model is to use defined target classes (clusters) and assign several tokens (anchors) to each of them an entity that has any of those tokens would be “attracted” to appropriate class. All other tokens are weighted according to frequencies of usage of theses tokens in the entities with anchor tokens:
Using anchor tokens, we are building kind-of Word2Vec - dimensionality of vector is equal to number of target classes. The higher the specific dimension (cluster) value, the higher the probability of entity to be included in appropriate cluster. Final prediction for entity tokens list for specific class is sum of weights of all the tokens included. Predicted cluster is a cluster that has maximal prediction score.
Lexical Model
We managed to generate reasonable amount of labeled data during statistical model implementation and testing. That opens a possibility to build “classical” NLP model that uses labeled data to train classification neural network using pretrained layers to produce token embeddings or even string embeddings. We started experimentation with pre-trained models like GloVe and got good results with single words and bi-grams but started getting issues in handling of n-grams. Our Google account team came to our rescue and recommended some white papers that helped formulate our strategy. We now use Tensorflow nnlm-en-dim128 model to produce string embeddings – it was trained on 200B records English Google News corpus and produces for each input string 128-dimensional vector. After that we use several Dense and Dropout layers to build a classification model.
Ensembling
To perform ensembling all the model results for each class are cast to probabilities using softmax transformation with scale normalization. Final predicted probability is maximal average score of both models among all the classes scores – appropriate class is predicted class.
The machine learning models are deployed on Vertex AI and are used in batch predictions. Model performance is captured at every prediction boundary and monitored for quality in production.
Step 3: Making available common vocabulary
Having the standardized vocabulary, we then needed a mechanism to have the results be available in UKG Ready reports and customer specific models like Flight Risk and Fatigue. For this we again used Google Services for orchestration, data transformation and data storage.
Once the modeling is complete, we made the customer specific models leveraging the above architecture be available in Reports. We utilized our proven existing technology choices in GCP for orchestration, data transformation and data storage
Results
We are able to build a common vocabulary of our customers’ business entities with good confidence. And be an expert advisor to our SMB customers in their decision-making using machine learning. With the advice of our Google account team and using Google services we can add value to our product in a relatively short amount of time. And we are not done! We continue to use this platform for new use cases, complex business problems and innovative machine learning solutions.
Sample result:

Special thanks to Kanchana Patlolla , AI Specialist, Google for the collaboration in bringing this to light
IBL Education’s GenAI-based chat mentor with Google

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With more than 6 years of experience in building open source and Generative AI in education at scale, ibleducation.com continues to evolve its approach and services. More recently, the company became an education-focused Vertex AI integrator. They provide enterprises and academic institutions with a platform to build, train and securely customize large language models (LLMs) for interactive mentors using Google’s Vertex AI.
“The education industry only recently began understanding the value of Generative AI with open source and the opportunities it presents,” says Miguel Amigot II, Chief Technology Officer at ibleducation.com. “We’re providing the chance to build a new type of learning, mentoring, and analytics platform that gives organizations total control over their training methods, data, and more, without locking into one vendor.”
Organizations large and small, including Fortune 500 companies and leading universities institutions, use ibleducation.com to support their learners, allow educators to develop coursework, and provide engineers with a solid platform to build on.rely on it to power their learning strategies.
Recently, ibleducation.com chose to partner with Google Cloud to improve its platform and scale beyond its base of millions of users.
Harnessing the power of GenAI in education and training
ibleducation.com initially began working with Google Cloud to unify its education data strategy to drive real-time and predictive analytics.
“Google Cloud outperforms others when it comes to maintaining control over algorithms and general data governance,” says Amigot. “We’re fortunate to be able to maintain ownership of our models while maintaining a pay-per-use pricing model. This is critical for our business. It allows our clients to avoid lower-value maintenance tasks, focus on innovation and user experience, and not worry about excessive costs.”
In the past, because of the high costs and need for AI and engineering talent to produce large language models, schools have been unable to take full advantage of open-source education technologies. Together, ibleducation.com and Google Cloud democratize access to AI-enabled tools for educators worldwide.
With a strong analytics and AI foundation, ibleducation.com has been able to personalize, translate, and create education content faster than before. This has been especially effective in improving accessibility, as automated translation and repurposing ensures those with visual and hearing impairments can interact with the content.
“Google Cloud enables us to reduce the total cost of building, running, and maintaining large language models by more than 70%,” says Amigot. “We’ve seen language model hosting costs decrease before, but nothing like this.”
Bringing AI-powered content creation to educators
Vertex AI has been especially useful in creating content, helping ibleducation.com to dramatically scale out its learning materials. Usage-based pricing mixed with an open-source model gives ibleducation.com the resources to support its users in developing evolving, valuable learning experiences to serve people worldwide.
Additionally, Google Cloud powers ibleducation.com’s Generative AI-based mentors, which provides a one-to-one learning experience to students and professionals looking for tailored skills development.
“The mission is to provide educators with a centralized system wherein they can manage everything from indexing data about customer courses to designing and facilitating UI/UX for users’ digital mentors,” says Amigot. “Google Cloud has helped us cover all of these bases.”
ibleducation.com allows users to create virtual mentors that provide personalized teaching, assess student knowledge, guide students through skills and learning paths, and offer robust learning analytics. Text-to-text and speech-to-speech interfaces can be offered over Slack, Discord, text message-based bots, web scripts, and LTI integrations.
“AI Mentor has been a very effective tool for our users because it adapts to the needs of educators and organizations very quickly,” says Amigot. “We’re seeing people use it for teaching assistance, marketing and administration, and a lot more. Vertex AI allows us to have many models for any variety of purposes.”
Looking forward, ibleducation.com is looking to continue taking personalized learning to new heights.
“From a mission standpoint, we want to expand to reach all the organizations not currently served by online education through our platform, analytics, and other AI-powered services,” says Amigot. “Our relationship with Google Cloud is instrumental in achieving our goal to democratize access to next-generation educational capabilities to more communities and organizations around the globe.”
Ready to take the next step? Join our upcoming GenAI workshop for higher education to learn how Google’s AI tools can help education institutions or explore our EdTech solutions to see how you can make education more personal, safe, and accessible with 100+ cutting-edge products.
Combining IoT and Analytics to Warn Manufacturers of Line Break Downs and Increase Profitability

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Oden Technologies is using the Internet of Things (IoT) to improve the factories of today. The giant network of “things” (including people) connected to each other via the Internet has the potential to reduce waste, increase efficiency, and improve safety across all walks of life. Oden is leading IoT innovation in manufacturing by combining wireless connectivity, big data, and cloud computing.
The use of data to improve manufacturing is practically as old as manufacturing itself. But the computerization of manufacturing has resulted in broad and rapid changes to the way data is collected and processed, as well as the sheer volume of data available.
Oden’s goal is to help manufacturers tap into this data to quickly identify process trends and even warning signs of machine breakdown. Such visibility can reveal opportunities to improve manufacturing and maintenance processes that reduce waste and increase profit margins.
Oden designs and develops data collection devices that can plug into almost any kind of machine and can wirelessly transmit data with minimal complexity and setup time.
Once devices are installed, the Oden technology platform processes data to give manufacturers cutting-edge analytics that are easy to comprehend. Analysis produced by the platform provides factory engineers with data points such as detailed root-cause analysis down to the second, factory-wide performance in real-time, and trend analysis.
Improving cloud delivery
Oden’s previous cloud platform performed satisfactorily, but the company evaluated alternatives in search of potential reductions in cost and complexity and increases in performance.
When evaluating Google Cloud Platform, Oden discovered it would require fewer virtual machine (VM) instances for equivalent performance, which would cut costs. Furthermore, Oden could gain more sophisticated data analytics and machine learning capabilities compared with its existing cloud provider.
Today, Oden runs its entire platform on Google Cloud Platform including Google Compute Engine, Google Cloud Pub/Sub, Google Cloud Bigtable, Google Stackdriver, and Google Kubernetes Engine.
“In order to serve our customers, we need a cloud platform that can scale reliably while keeping costs low, perform under heavy loads, and consistently deliver sophisticated features such as machine learning,” says Willem Sundblad, CEO and Founder at Oden Technologies. “Google Cloud Platform is way ahead in all of these areas compared to our previous cloud provider.”
Capturing tens of millions of metrics a day
Using Google Cloud Platform, Oden can help an average factory capture and store approximately 10 million metrics on a single manufacturing line every day.
Metrics can include extremely granular detail, such as the amount of electricity going to machines, the amount of raw material consumed, and the volume of material produced. Sensors can also capture and transmit environmental information such as temperature, humidity, and dew point so that manufacturers can identify weather-related and seasonal impacts on production.
The updated Oden Cloud Platform uses Kubernetes Engine—powered by the open source Kubernetes system—to run application program interfaces (APIs) that capture data from Oden’s wireless devices on the factory floor.
Google Cloud Pub/Sub then sends the data in real time to Google Cloud Bigtable, where data is processed using Oden’s proprietary analytics tools. Google Stackdriver supports Google Cloud Platform monitoring, logging, and diagnostics, which help Oden deliver its cloud platform with confidence.
Oden Technologies builds dashboards powered by Kubernetes Engine, which pull analyzed data from Google Cloud Bigtable. The dashboards provide customers with real-time visibility into their manufacturing lines. Oden Factory Cloud dashboards allow customers to delve deeper into their data to fine-tune production processes or discover the root causes of production issues.
With the previous cloud provider, Oden required 80 VM instances to run the dashboards. With Google Cloud Platform that number has been cut to 45, which dramatically reduces costs and complexity.
“We migrated from our previous cloud provider to Google Cloud Platform in just one month,” says Willem. “Further, our storage and data analytics costs have decreased by 30%. Cost savings like these allow us to protect customers from rising expenses, keeping us focused on bringing the best products possible to market.”
Faster data access; more efficient factories
With Google Cloud Platform, Oden can now deliver a complete factory analytics picture to manufacturers. In environments where thousands of variables affect the bottom line, businesses can now automatically and perpetually record machine and performance measurement. Oden Factory Cloud gives customers access to comprehensive data insights and can eliminate reliance on onsite infrastructure investments to run their own analytics.
Because manufacturers have access to live data and can analyze production data quickly, they can troubleshoot and resolve problems in minutes rather than months. Such information helps improve product quality, minimize unplanned downtime, cut costs, and improve profitability.
“With the help of Google Cloud Platform, we are helping our customers to be data-driven, which wasn’t possible before,” adds Willem. “They now understand that data is their most important asset. That allows them to be more innovative and continually improve their production processes.”

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Sure, machine learning is becoming a business imperative, but how does it work in practice—and what are the benefits for IT managers?
That’s the subject of a new step-by-step guide to solving business and IT problems with artificial intelligence and ML, based on insights gathered by IDG Research Services.
Its publication comes at a time when technology departments face growing pressure to embrace these emerging technologies, yet many have questions about how to get started.
It has real-life examples such as the health services company that used ML to reduce support ticket-resolution time from 48 minutes to six.
In another section, a financial services VP explains that cloud-based ML services enable his company to avoid spending money on computing resources that sit idle.
The guide also includes concrete tips for new ML adopters. For example, a real-estate CIO recommends the use of third-party tools that rely on AI and ML technologies, while a financial services VP highlights the challenge and potential of incorporating unstructured data into ML initiatives.
Download the guide now!
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