In June, we shared our vision for navigating the future of hybrid work with a single connected experience in Google Workspace. Now, as many of our customers begin to embark on their own hybrid journeys, I wanted to share how we’re helping them bridge the gaps in this new way of working.

A dedicated place for team collaboration: Spaces are now live

Spaces are the central place for team collaboration in Workspace and starting today, Spaces are live for all users. Spaces are unique in that they are tightly integrated with Google Workspace tools like Calendar, Drive, Docs, Sheets, Slides, Meet, and Tasks, providing a better way for people to engage in topic-based discussions, share knowledge and ideas, move projects forward and build communities and team culture.

We hear from our customers that they’re continuing to work across a broad range of locations and working hours, and that Spaces can be a central hub for collaboration, both in real time and asynchronously. Instead of starting an email chain or scheduling a video meeting, teams can come together directly in a Space to move projects and topics along, whether it’s a team of 10 for “2022 Roadmap Planning” or a team of 1,000 for the “Company-wide All-Hands.”

With Spaces, teams can share ideas, collaborate on documents, and manage tasks from a single place. Because all their work is preserved for future reference, team members can easily jump in and contribute at a time that works best for them, seeing a full history of the conversations, context, and content along the way. Using Spaces has already helped my own team, which is spread across time zones and varied in its working styles. It’s been helpful to rely on Spaces to retain and structure foundational knowledge, whether it’s for onboarding a new teammate or preserving context when someone moves to a new role.

We’re just getting started with Spaces and I’m excited to share a little more about where we’ll take it next. 

In the coming months, our users will see: 

• Streamlined navigation: A flexible user interface helps users easily access their inbox, chats, Spaces and meetings—all from a single location—so they can stay on top of everything that’s important.
• Discoverable Spaces: Spaces and their content can be made discoverable to all members of an organization, so other people can find and join the conversation. Administrators can also set discoverability as the default for their organization.
• Enhanced search: Allows users to easily find content from within and across Spaces, or even discover new Spaces to join. “Search everything” in Spaces opens up powerful new collaboration possibilities and makes it easier to access the team’s collective knowledge base.
• In-line topic threading: The ability to reply to any message within a Space fuels deeper discussions and collaboration across teams and organizations.
• Robust security & admin features: Tools for content moderation, managing Spaces, and establishing the right rules for healthy communication across domains and companies.

Making meetings more hybrid friendly

Spaces will play an important role in laying the groundwork for meetings and, in some cases, reduce the number of meetings a team needs to gain alignment. Having a dedicated space for asynchronous collaboration, with access to all the right content and context, will help teams be more deliberate about scheduling meetings. This is top of mind for us and many of our customers given the rise in meeting fatigue over the last 18 months. But when having a meeting genuinely feels worthwhile, the experience of transitioning into (and out of) it from different collaboration touchpoints should be seamless. 

Over the past few months, in collaboration with many customers and across teams within Google, we developed a handbook for navigating hybrid work that includes best-practice blueprints for the five most common hybrid meeting types. Because meetings are a foundational piece of hybrid work, our goal is to make them as productive, immersive and inclusive as possible. 

Scheduling meetings that work across the entire team

With hybrid work, many teams—my own included—have locations and working hours that can change daily. When many of us were together in the office, we might have tended to schedule meetings at a time that favored the “in-office majority,” but now it’s especially important to schedule meetings that scale across the entire distributed team. 

Now, beyond indicating their virtual or physical presence when accepting meeting invites, team members can set their location for each work day in Calendar. When combined, these capabilities allow meeting organizers and on-site support teams to plan for the right mix of in-person and virtual attendance. They can also provide greater visibility and help set expectations across hybrid teams.

Making meetings more spontaneous

Remember when you’d casually bump into a colleague in the office hallway or a break room and start a conversation that sparked new ideas? That’s perhaps the thing I’m looking forward to most as more of my team plan their part-time return to the office. These casual encounters were always a great way to build relationships and learn about topics that might not come up in structured meetings. To help enable these spontaneous connections when teammates aren’t in the office together, we’re bringing Google Meet calling to Workspace.

Google Meet calling is a seamless experience of initiating a video or audio call between one or more participants, complementing more structured, scheduled video meetings. Our intention is to bring Meet calling to all the natural endpoints in Workspace where you’d initiate an ad-hoc call including chats, people cards, and Spaces, but this will come first to one-to-one chats within the Gmail mobile app. Soon I’ll be able to call members of my team directly from a one-to-one chat. This will ring their device running the Gmail mobile app and send a call chip to our chat on their laptop, so they can easily answer from any device. It’s not quite the same as a spontaneous hallway conversation, but it might be the next best thing in a hybrid setting.

Ensuring collaboration equity in hybrid meetings

How do we ensure that hybrid meetings aren’t two meetings in one, divided between those in-person and those who are remote? Effective hybrid meetings need a unified experience so that the people sitting together in the same room can interact with their remote colleagues seamlessly, without it ever feeling like there are two parallel conversations.

We designed Companion mode in Google Meet to specifically meet this challenge and we’ll start rolling it out to customers in November. With Companion mode I can host or join a meeting from within a conference room using my laptop while leveraging the in-room audio and video—and it all happens without any awkward audio feedback. This functionality lets me share content or see presentations up close on my own device, access the meeting chat and whiteboard, initiate and vote on polls, or post a question in Q&A, just as I would from home. And to ensure that users have greater choice over how they participate in meetings, live-translated captions will be available in Meet and through Companion mode by the end of the year. We’re currently working on translating meetings in English to French, German, Spanish and Portuguese, with many more languages coming in the future.

Expanding choice and flexibility for meeting hardware

While Companion mode keeps people in the room seamlessly connected to their remote colleagues, meeting hardware plays a crucial role in making hybrid meetings feel more immersive and human, with the ability for everyone to be clearly seen and heard. To provide more flexibility and choice on this foundation of how we come together in a hybrid work world, we’re announcing an expanded Google Meet hardware portfolio and interoperability with other conference room solutions.

First, we’re announcing two new all-in-one video conferencing devices to complement our Series One Room Kits. The Series One Desk 27 is an all-in-one 27” device that’s perfect for small shared spaces or your desktop, either in the office or at home. Series One Board 65 is an all-in-one 65” 4K device that can be paired with an optional stand for ultimate configuration flexibility—turning any room or space into a video collaboration hub in minutes. 

Both devices feature collaboration capabilities with the Jamboard app built right in, and each can be used as an external display. While optimized for Google Meet, USB-C connection from your laptop gives you the flexibility to use the meeting app of your choice while leveraging the high-fidelity audio and high-definition video on Series One Desk 27 and Board 65. You can learn more about these devices developed in partnership with Avocor through our on-demand webinar starting at 9 AM PT today.
https://www.youtube.com/embed/BR81EAce5BQ?enablejsapi=1&

We’re also proud to announce new third-party devices coming to the Google Meet hardware ecosystem. Google has certified the Logitech Rally Bar Mini and Rally Bar for Google Meet, which provide complete room solutions for small and mid-sized rooms. You can learn more about these Google Meet-certified products in Logitech’s September 21 webinar. Additionally, the Rayz Rally Pro is a new mobile device speaker dock by Appcessori that will automatically launch Google Meet for video meetings and provide an improved audio experience from your mobile device.

Certified Google Meet hardware ensures high-quality video and audio in meetings and is easy to deploy and manage. You can view our full Google Meet device portfolio and purchase directly from approved resellers by visiting the Google Meet Hardware website. 

While Google Meet customers enjoy a full-featured experience on Meet hardware, we realize they sometimes need to connect with people outside of their video calling network. To enable this, organizations can use Pexip for Google Meet to seamlessly join Meet meetings from the widest range of third-party video conferencing solutions. Today, we’re also announcing support for bidirectional interoperability with devices from Webex by Cisco and Google Meet hardware. Soon you’ll be able to launch a Google Meet meeting on Webex hardware and a Webex meeting on Google Meet hardware. Calling interoperability between Meet and Webex is supported on Series One Board 65, Series One Desk 27, and the rest of the Google Meet hardware portfolio, as well as Webex Room Series, Room Kit Series, Desk Series and Board Series. We expect general availability later this year. You can find more details here. We plan to give Meet users even broader calling interoperability with support for other conferencing services in the near future. 

Navigating hybrid work is a journey

We’re thrilled to bring these new Google Workspace experiences and devices to our customers, but we also realize that navigating hybrid work will be a journey of learning and adaptation for every organization. Two resources we recently developed can help along the way:

• Navigating hybrid work: A Google Workspace handbook
• The newly launched Future of Work site from Google Workspace, where you can keep up with all the ways work is changing.

Bridging the gaps in the emerging hybrid work world will necessarily be a combination of technology, workplace culture, and reimagining the use of physical spaces. But developing a “hybrid-first” mindset starts with the tools people use every day to connect, create, and collaborate, and Google Workspace will continue to play a crucial role in that evolution.

Editor’s note: Technology today lets companies of any size take on entire industries simply with an innovative business model plus digital distribution. Take Shine, a French startup whose platform helps freelancers manage their finances — and their administrative commitments. Here, Raphael Simon, Shine’s CTO and co-founder, talks about why Shine built a new bank on Google Cloud Platform, and in particular Cloud Spanner.

More and more people are deciding to take the plunge and start a freelance career. Some of them by choice, others out of necessity. One of their biggest pain points is dealing with administrative tasks.

In some countries, especially in Europe, the administrative burden of being a freelancer is similar to what a company of 10 or more people deals with. A freelancer doesn’t necessarily have the time or skills to manage all this paperwork. So we are building a new bank for freelancers from the ground up that helps automate administrative tasks associated with their business.

Shine’s banking services and financial tools make it as easy to work as a freelancer as it is to work for a larger company. We deal with administrative tasks on behalf of the freelancer so that he or she can focus on their job: finding and wowing clients.

Building our infrastructure 

As a new bank, we had the opportunity to build our infrastructure from the ground up. Designing an infrastructure and choosing a database presents tough decisions, especially in the financial services world. Financial institutions come under tremendous scrutiny to demonstrate stability and security. Even a tiny leak of banking data can have tremendous consequences both for the bank and its clients, and any service interruption can trigger a banking license to be suspended or a transaction to be declined.

At the same time, it’s vital for us to optimize our resources so we can maximize the time we spend developing user-facing features. In our first six months, we iterated and validated a prototype app using Firebase, and secured our seed funding round (one of the largest in Europe in 2017).

Based on our positive experience with Firebase, plus the ease-of-use and attractive pricing that Google Cloud offered, we decided to build our platform on Google Cloud Platform (GCP).

We were drawn to GCP because it has a simple, consistent interface that is easy to learn. We chose App Engine flexible environment with Google Cloud Endpoints for an auto-scaling microservices API. These helped us reduce the time, effort, and cost in terms of DevOps engineers, so we could invest more in developing features, while maintaining our agility.

We use Cloud Identity and Access Management (Cloud IAM) to help control developer access to critical parts of the application such as customer bank account data. It was quite a relief to lean on a reliable partner like Google Cloud for this.

Database decisions 

Next came time to choose a database. Shine lives at the financial heart of our customers’ businesses and provides guidance on things like accounting and tax declaration. The app calculates the VAT for each invoice and forecasts the charges they must pay each quarter.

Due to the sensitivity of our customers’ data, the stakes are high. We pay careful attention to data integrity and availability and only a relational database with support for ACID transactions (Atomicity, Consistency, Isolation, Durability) can meet this requirement.

At the same time, we wanted to focus on the app and user experience, not on database administration or scalability issues. We’re trying to build the best possible product for our users, and administering a database has no direct value for our customers. In other words, we wanted a managed service.

Cloud Spanner combines a globally distributed relational database service with ACID transactions, industry-standard SQL semantics, horizontal scaling, and high availability. Cloud Spanner provided additional security, high-availability, and disaster recovery features out-of-the-box that would have taken months for us to implement on our own. Oh, and no need to worry about performance — Cloud Spanner is fast. Indeed, Cloud Spanner has been a real asset to the project, from the ease-of-use of creating an instance to scaling the database.

Cloud Spanner pro tips 

We began working with Cloud Spanner and have learned a lot along the way. Here are some technical notes about our deployment and some best practices that may be useful to you down the road:

• Cloud Spanner allows us to change a schema in production without downtime. We always use a NOT NULL constraint, because we generally think that using NULL leads to more errors in application code. We always use a default value when we create an entity through our APIs and we use Cloud Dataflow to set values when we change a schema (e.g., adding a field to an entity). 
• With microservices, it’s generally a good practice to make sure every service has its own database to ensure data isolation between the different services. However, we adopted a slightly different strategy to optimize our use of Cloud Spanner. We have an instance on which there are three databases — one for production, one for staging and one for testing our continuous integration (CI) pipeline. Each service has one or more interleaved tables that are isolated from others services’ tables (we do not use foreign-keys between tables from different services). This way our microservices data are not tightly “coupled”. 
• We created an internal query service that performs read-only queries to Cloud Spanner to generate a dashboard or do complex queries for analytics. It is the only service where we allow joins between tables across services. 
• We take advantage of Cloud Spanner’s scalability, and thus don’t delete any data that could one day be useful and/or profitable. 
• We store all of our business logs on Cloud Spanner, for example connection attempts to the application. We append the ‘-Logs’ suffix to them. 
• When possible, we always create an interleave. 

 In short, implementing Cloud Spanner has been a good choice for Shine:

• It’s saved us weeks, if not months, of coding. 
• We feel we can rely on it since it’s been battle-tested by Google. 
• We can focus on building a disruptive financial services product for freelancers and SMBs.

And because Cloud Spanner is fully managed and horizontally scalable, we don’t have to worry about hardware, security patches, scaling, database sharding, or the possibility of a long and risky database migration in the future. We are confident Cloud Spanner will grow with our business, particularly as we expand regionally and globally. I strongly recommend Cloud Spanner to any company looking for a complete database solution for business-critical, sensitive, and scalable data.

The practical benefits of migrating SAP systems to the cloud aren’t lost on most businesses. Running SAP in the cloud lets companies simplify tasks, scale quickly, and reduce costs. But as a growing number of organizations are discovering, the cloud is more than the sum of improved processes and workflows. It offers unique and powerful ways to transform an enterprise.

That’s because the cloud is more than a technology. It’s a foundational layer for business and IT transformation. In the best scenario, it unleashes exponential gains that fundamentally change an enterprise. Organizations achieve greater agility and resilience, and they’re equipped to innovate and disrupt like never before.

RISE with SAP and Google Cloud sit at the intersection of these possibilities. RISE with SAP helps organizations embark on the cloud migration journey with minimal risk and on their own terms. Together with Google Cloud, it enables a more advanced framework for a move to the cloud. Think of RISE with SAP on Google Cloud as business-transformation-as-a-service.

Companies move their SAP systems to the cloud for very clear and compelling reasons: 44% say it fuels digital transformation, and 43% are looking to build out a modern IT infrastructure to lower costs and simplify processes. RISE with SAP on Google Cloud takes direct aim at these challenges.

MSC Industrial Supply Co., a premier North American distributor of metalworking and maintenance, repair, and operations products and services to industrial customers views RISE with SAP on Google Cloud as a way to make its IT systems and the business more flexible and scalable by expanding data access in the cloud. With approximately 2 million products and more than 6,500 associates, that’s no small task for the Melville, New York, company.

In June 2021, MSC successfully migrated to SAP S/4HANA Cloud, private edition, running on Google Cloud infrastructure. Through RISE with SAP, MSC adopted cloud resources that were both reliable and scalable, without any disruption to its business operations. Advanced data analytics, machine learning, and other AI capabilities are now available to MSC.

At the center of this transformation is BigQuery, with which MSC data scientists can pinpoint business insights among vast and complex data sets from diverse sources, including Ads, Maps, Shopping, or the Google Marketing Platform. The net effect is significantly less time needed to manage and analyze rich data sets.

Energizer Holdings Inc., a leading manufacturer and distributor of primary batteries (think Energizer Bunny), portable lights, and auto care products, has turned to RISE with SAP on Google Cloud to power its move to SAP S/4HANA. The company wants to automate essential business processes, improve customer service, and boost innovation. It had been using a private cloud solution but needed to gain flexibility while better containing costs.

After migrating through RISE with SAP on Google Cloud, Energizer is able to share data and intelligence to keep teams better informed. The framework has also helped contain costs and support business growth through reduced licensing costs and a more economical and efficient SaaS model.

Inchcape plc, the leading multi-brand automotive distributor for Toyota, Mercedes, BMW and others, is turning to RISE with SAP on Google Cloud to take its business-critical sales, marketing and operations systems, and data into the cloud. Doing so will allow the UK-based company to join a diverse range of datasets into a centralized, secure, and scalable platform for the first time.

With operations in over 40 markets and geographies, Inchcape has complex logistics requirements. Google Cloud supports and offers the types of advanced analytics and machine learning capabilities the company requires for today’s complex manufacturing environment.

GCP Applied Technologies Inc. (GCPAT) is dedicated to the development of high-performance products and the advancement in construction technologies, simplifying the complexities of construction worldwide and delivering value to its customers. As a part of their business transformation initiatives, the company was looking to move from an on-premise data center to a more modern framework that can keep up with evolving demands. GCPAT considered various solution options like non-cloud colocation, but ultimately opted to move to the cloud through RISE with SAP on Google Cloud.

The platform provides a resilient foundation for accelerating business process improvement and innovation while optimizing maintenance and licensing costs. With the ability to deliver transformative solutions across the enterprise, GCPAT is now well-positioned to handle the pace of business change.

Veolia is an international company with nearly 180,000 employees across the globe and activities in three main service and utility areas: water management, waste management and energy services. Veolia, which aims to become the benchmark company for ecological transformation, was looking to digitize its processes and operations with a modern, cloud-based enterprise management system. Fundamental to Veolia’s success is its ability to continually roll out new, digital services to its industrial and municipal clients, so the company needed an enterprise management system capable of adapting quickly as the company’s business model evolves.

Veolia Poland upgraded to S/4HANA Private Cloud Edition on Google Cloud through RISE with SAP. Not only has the company been able to take advantage of a simplified, fully managed, and shortened cloud implementation, it has also been able to extend its existing Google environment, including BigQuery, to place data at the center of its digitization strategy and develop predictive capabilities using Google Cloud AI.

4 steps to cloud success

These successful transformation stories share four key characteristics in common.

• Low-risk path: Each enterprise reduced its risk of migrating to the cloud while speeding up time-to-value. Subject matter experts from Google Cloud and its partners guided each enterprise through the transition, and they were able to take advantage of incentives to defray infrastructure costs through the Google Cloud Acceleration Program.
• Near-zero downtime: By increasing SAP application availability with Live Migration, our success stories dramatically reduced planned outages due to infrastructure and maintenance updates, down to less than 1 percent.
• Room to innovate: With advanced analytics, artificial intelligence, and machine learning capabilities, these enterprises are improving processes, reducing costs and driving new revenue streams. Additionally, they have the ability to experiment with modern applications faster and more securely using their SAP data with Apigee.
• IT sustainability: By moving SAP applications to smarter and more efficient data centers, these success stories instantly reduced their IT emissions, while eliminating guesswork. Now, they can set goals based on seamless, agentless assessments and track progress with Google Cloud tools, analytics and reporting capabilities.

The engine of progress for cloud migrations

RISE with SAP on Google Cloud delivers a modular and low-risk path to the cloud for organizations at various stages of the migration and transformation path by clearing roadblocks and using performance indicators and industry benchmarks to pinpoint the best place to start.

The result? Reporting that’s 100x faster, as well as embedded AI technology, real-time advanced analytics, streamlined data display, consumer-grade UX across devices, strong sustainability, and a 50% reduction in a company’s data footprint. In practical terms, all the numbers add up to a simple but profound conclusion: RISE with SAP on Google Cloud is an engine of progress for organizations looking to gain an advantage in today’s highly competitive business environment.

To learn more about RISE with SAP on Google Cloud click here.