We’re excited to announce that Google Cloud Support is now available as Public Preview* in the Google Cloud mobile app.

View and manage Google Cloud Support cases 

We understand how important it is to be able to access and collaborate on Cloud Support cases. As such, we’ve made it easy for you to manage your cases via the mobile app. There is no need to log in to the mobile browser, search for a proper website, and navigate to the place where you need to be. Your Cloud Support cases are now available at your fingertips.

In the Google Cloud mobile app, simply navigate to “Cloud Support (preview)” from any screen by touching your profile picture. 

With just one touch you can see the list of all your support cases and easily dive into their important details.

Create Google Cloud Support cases and take action

Not only can you easily view and manage your existing Cloud Support cases, you can also create new ones on the fly with the Google Cloud mobile app.

Seamlessly browse case comments to see the full history of the support case, and respond to the case with new comments.

Download the Google Cloud app today

The Google Cloud app is a powerful tool for managing your Google Cloud environment on the go, and it just got better. To summarize, we’ve added Cloud Support cases to our mobile app, which lets you:

• Read existing conversations with the Google Cloud Support Team
• Respond to Google Cloud Support cases
• Create new Google Cloud Support cases

These new features are available for you to use today in Public Preview. Download the Google Cloud mobile app from Google Play or the Apple App Store to try it out. Check out the Google Cloud app documentation to learn more about what you can do on-the-go.  If you have any feedback, we would love to hear from you — simply click on the “send feedback” button in the app to share your experience.

*Preview – This product or feature is covered by the Pre-GA Offerings Terms of the Google Cloud Terms of Service. Pre-GA products and features might have limited support, and changes to pre-GA products and features might not be compatible with other pre-GA versions. For more information, see the launch stage descriptions.

Oxford Economics and Google Cloud surveyed 1,000 CIOs across seven industries around the world to understand their approaches to developing strong business partnerships that support innovation and drive business results—and to find out what the most successful companies are doing differently. Download to read more.

For many nations, gross domestic product is the primary measure of a society’s success. The Himalayan kingdom of Bhutan gauges achievement by a different standard: gross national happiness (GNH).

The Royal Government of Bhutan’s GNH index measures a “holistic and sustainable approach to development,” prioritizing factors such as community, education, mental health, cultural heritage, and ecology. It’s a model that was endorsed by the U.N. General Assembly in 2011. Focus on GNH has enabled Bhutan to become a carbon-negative nation; nurture habitats for Bengal tigers, clouded leopards, and red pandas; and provide free healthcare to all of its 735,553 citizens.

One of the pillars of GNH in Bhutan, ranked South Asia’s least-corrupt country, is good governance. Yet as one of Asia’s least-developed nations, Bhutan needed to draw every last bit of value from public funds, while maximizing the potential of its civil servants. Turning to G Suite, it discovered powerful tools enabling communication, accountability, and cost-savings that have been vital to the mission of promoting a well-balanced society.

“G Suite collaboration tools are providing a framework that allows us to foster citizens’ happiness,” says Lobzang Jamtsho, Head of Application Division, Ministry of Information & Communication. “It’s the three C’s: collaboration, coordination, and communication. This has improved significantly with G Suite adoption.”

Freeing up resources for positive change

“When we started using Sites, we found a powerful yet simple tool that’s really a one-stop shop for sharing. You don’t have to know the development side; you just drag, drop, and build.”

—Kuenga Zam, Dy. Chief ICT Officer, Royal Civil Service Commission

From wildlife conservation, to keeping hospitals well-supplied, to the development of human resources, ensuring a correct balance between well-being and development demanded smooth coordination in the civil service. Meanwhile, everything from the cost of printing meeting agendas to investing in email servers and staff to maintain them drained resources from vital tasks such as sourcing medication.

G Suite marked a fundamental shift in the way the Royal Government of Bhutan pursued its mission, as tools such as Docs, Sheets, and Sites came together to provide a unified platform where team contributions could be seamlessly integrated in the cloud. It sparked a surge of cooperative vigor.

“In writing, for example, we collaborate in terms of drafting a proposal. And we collaborate with other parties,” says Lobzang. “It’s really helped us in terms of analyzing the decision-making process and promoting accountability, ownership, and transparency.”

G Suite is used today by 9,500 civil servants across all 67 government agencies. The benefits have been dramatic. In a survey of more than 800 civil servants, roughly 78% of respondents reported G Suite boosted productivity by more than 50%. About 80% said collaboration with colleagues increased more than 50%. And 85% of respondents agreed or strongly agreed with the statement, “my organization is more innovative.”

“G Suite has empowered both education and hospitals. We have our entire education system on the platform, all teachers and students. And processes have improved in hospitals, translating directly into an increase of happiness among citizens.”

—Lobzang Jamtsho, Head of Application Division, Ministry of Information & Communication

The Royal Civil Service Commission of the Royal Government of Bhutan organizes scholarships for civil servants to pursue long-term studies as a part of human resource development. It’s vital to the nation’s pursuit of sustainable development while preserving a unique cultural heritage.

G Suite inspired the Royal Civil Service Commission to build its own internal platform using Sites to manage scholarships, streamline processes, and boost overall HR Development Management.

“When we started using Sites, we found a powerful yet simple tool that’s really a one-stop shop for sharing,” says Kuenga Zam, Dy. Chief ICT Officer, Royal Civil Service Commission. “You don’t have to know the development side; you just drag, drop, and build. And since it’s an internal site, it helps us share from one division to another what scholarships are available for renewal.”

Human connectivity for enhancing quality of life

For the Royal Government of Bhutan, G Suite is a tool that doesn’t just facilitate better communication, it enables the whole of government to work better together. “G Suite has empowered both education and hospitals. We have our entire education system on the platform, all teachers and students,” says Lobzang. “And processes have improved in hospitals, translating directly into an increase in happiness among citizens.”

“When services are delivered better, people are happier,” adds Kuenga. “So it aligns in that way with GNH.”

Motivating team members to build a better future

Today, the Royal Government of Bhutan is writing the next chapter of its journey with G Suite, motivating civil servants to tap the platform’s creative possibilities through training programs that demonstrate why you don’t need to be an IT expert to be a digital innovator.

“We did a demo at a conference to show how we are using Sites. Our users then went forward and took that idea and built their own site,” says Kuenga. “After we show the possibilities, they have the motivation to go forward and explore.”

The next step for the Royal Government of Bhutan is to begin experimenting with Apps Script to create applications for automating workflow processes: “There’s so much potential that we haven’t explored,” says Kuenga.

When your business is rapidly adding new employees, expanding to new countries, and always focused on staying ahead of the competition, you have to take a hard look at the tools that are slowing you down—and swap them out for better ones that can keep pace with the company. We’re expanding YoungCapital in Germany, which means more offices, more people, and more technology to make the business run smoothly. 

As we scale, Google Cloud tools like Chromebooks and G Suite help us grow our business efficiently. They free us up from sluggish, time-intensive technology that’s hard to maintain and repair, and give us the freedom to work together in faster, smarter ways.

Free from hours of device setup. Some months, there are as many as 40 new employees starting at YoungCapital—and as we continue to expand that number will continue to rise, especially now that we’ve opened three new offices in Germany. With our old Windows desktops, setting up new computers could take up to an hour per employee (which can add up to about 40 hours a month for IT). Today, using Chrome Enterprise tools, it takes about five minutes to get an Acer Spin or Pixelbook ready to hand off to a new hire—saving us more than three months per year of device setup time.

Free from VPNs. Our previous Windows machines required a complicated virtual private network (VPN) for accessing corporate files outside of the office. Using a VPN was complicated for our employees because the software wasn’t intuitive; if an employee had trouble signing into the VPN while at home or traveling, they could not log in and work as quickly as they needed to. With Chromebooks, all you need is an online connection to sign into G Suite to access files and work from anywhere. 

From our perspective, Chromebooks are resistant to threats like ransomware and phishing attacks, giving us confidence that our data can stay secure. With Chrome Enterprise Upgrade, our IT admins can strengthen security even further: for example, by enabling advanced security features that help block vulnerabilities, locking down lost or stolen devices right away, and setting device security policies in the cloud so devices everywhere are safer. 

Free from infrastructure. We used to have to invest in servers, and then add more time and money to keep them running. Now we don’t have to run the business on infrastructure or hire people to maintain it—we can just use Google’s cloud. NextNovate is helping us make the most of Google Cloud Platform, like integrating some of our proprietary applications with G Suite and building our own add-ons. For example, we created a button for Gmail that connects to our job candidate database; when candidates email us, we can click on the button and see their profiles and work experience. 

Free from multiple passwords and logins. Chrome Browser and G Suite with single sign-provider SAML are the portal to all the productivity apps our employees need. Once people log in to G Suite, they don’t have to remember a bunch of other user names and passwords. The IT team loves it too, because we don’t have to spend hours zeroing out passwords and creating new ones.

Free to manage cross-country devices easily in the cloud. Our four-person IT support team, which keeps our systems humming, hasn’t grown, even though we’ve doubled the number of employees. When we were on Windows devices, we fielded roughly 1,800 IT support requests every month. Now we get about 1,300 requests a month, from a much bigger employee base. This translates to nearly 30% fewer requests for our lean support team, which reduces their workload significantly even though we have roughly 20% more employees—all made possible with Chrome Enterprise. 

Being free of slow, high-maintenance technology doesn’t just make the IT department happy—people are actually changing how they work. They no longer send files to each other by email or struggle to keep track of versions; they store everything in Google Drive and work together in Google Docs on a single document at the same time. And instead of traveling to other offices, connecting with each other in video conferences on Hangouts Meet has become a completely natural way to do business.

With Chromebooks and G Suite, we’re ready for anything: more new markets, more employees, and more-flexible ways to work together and shake up the staffing industry.