Pindrop and Google Cloud Get Together to Make Way for Next Wave, Voice-first Interfaces!

2958
Of your peers have already read this article.
2:00 Minutes
The most insightful time you'll spend today!
If you’ve ever used only your voice to authenticate a payment, place an order, or check an account over the phone, there is a good chance that Pindrop’s technology made it possible.
Founded in Atlanta in 2011, Pindrop provides software and technology that uses machine learning, voice recognition, and behavioral analytics to help detect and prevent fraud in voice channels like AI-powered call centers and solve the long standing identity problem commonly encountered in customer care and contact center experiences. Demand for Pindrop’s technology has grown considerably over the past decade, as more organizations and people adopt voice as an interface for customer service, transactions, entertainment and more. As that demand has grown, safeguarding these voice interactions from fraud or authentication loops continues to be a unique challenge.
Now, with frictionless voice-driven customer experiences at an all-time high, cybersecurity is more critical than ever. In fact, research shows that fraudsters are able to accurately answer knowledge-based authentication questions 92% of the time, as opposed to only 46% for actual customers. To address this, Pindrop is bringing its products and technology to Google Cloud in order to scale and develop new capabilities that will help enable the next wave of voice-first interfaces and call centers.
The new partnership will enable Pindrop’s teams to accelerate their development of new capabilities to address an ever-shifting landscape – like detecting deep fakes and robocalls, helping banks authenticate transactions, providing retailers with AI-powered call center support, and helping IoT makers optimize for security, speed and simplicity.
More specifically, the partnership will help Pindrop scale its own businesses, and meet ever-growing customer needs in several ways.
First, Pindrop is bringing its SaaS platform to Google Cloud, enabling customers to deploy it at global scale, on secure, sustainable, and highly performant cloud infrastructure. Not only does this give Pindrop the ability to deliver secure voice interactions with low-latency, it also aligns with its mission to enable customer choice when selecting and implementing security technology. And for customers already operating on Google Cloud, getting started with Pindrop can be done directly within their cloud environment, now that the company is making its solutions available on Google Cloud Marketplace.
Second, Pindrop plans to offer its voice secure technology with Google Cloud’s Contact Center AI (CCAI) capabilities to develop new solutions that will enhance call center experiences. CCAI capabilities in understanding, augmenting, and ML-processing conversations allows companies to deliver interactions that are helpful and keep costs low. These capabilities alongside Pindrop’s authentication and anti-fraud solutions will enable the company with the tools and technologies needed to create the next evolution of frictionless experiences in a secure way.
Finally, building on top of Google Cloud will equip Pindrop with multicloud capabilities that will offer new channels to increase revenues through. Using technologies like Google Kubernetes Engine, frequently chosen by startups and tech companies, to quickly launch and scale new ML applications up or down will also support Pindrop’s growth as it adds to its suite of technologies.
Supporting innovative startups and digital native businesses like Pindrop is in Google’s DNA, and we’re delighted to support Pindrops’ growth, and the success of their customers, with Google Cloud infrastructure, Contact Center AI, and go to market expertise.
You can learn more about Pindrop on Google Cloud here, and Google Cloud’s Contact Center AI solution here.
3155
Of your peers have already watched this video.
11:30 Minutes
The most insightful time you'll spend today!
Transitioning Kagglers to TPU with TF 2.x
Kaggle has, historically, become synonymous with machine learning competitions but it’s much more than that. Kaggle is a data science platform. Over 5 million data scientists from all over the world come to Kaggle to not only not only participate in machine learning competitions but to learn data science build their skills, polish their portfolios and share data sets and code.
Earlier on Kaggle introduced TPU support through its competition platform. In this video, Addison Howard, Program Manager, Google Cloud and Phil Culliton, Kaggle Data Scientist, Google Cloud talk about how Kaggler competitors transition from GPU to TPU use – first in Colab, and then in Kaggle notebooks.
What Interests Baseball Fans? Unravel with Google’s Data Science Tools and ML

3019
Of your peers have already read this article.
3:00 Minutes
The most insightful time you'll spend today!
The game of baseball has no shortage of statistics — from batting average to exit velocity, strikeouts to wins above replacement. Among all sports, Major League Baseball (MLB) arguably contains the most analytical and data-driven participants and fan base. Subconsciously or viscerally, players and managers on the field and those following from anywhere are constantly assessing and making decisions based off of game play trends and expectations — whether a batter will come through with a hit in an important situation, when a pitcher should be pulled. Less analyzed, however, is what leads fans to become engaged with certain players or teams, and what factors drive their love of the game. This is the motivation behind the problem being posed by Major League Baseball in their Kaggle competition for Player Digital Engagement Forecasting. Can you use machine learning to deconstruct baseball fandom?
This competition asks you to predict measures of digital engagement for each active player on a daily basis during the MLB season. So, how large was the surge in fan interest after Joe Musgrove threw the first no-hitter in Padres history? Is Shohei Ohtani’s engagement higher when he pitches well, when he hits a monster home run…or when he does both? You’re provided a wealth of game, team and player information – detailed stats, awards, rosters, and transaction information – as well as social and digital engagement data as your inputs. Data scientists will recognize this as an exciting forecasting problem with both traditional regression and time series components, where having this input data just prior to the prediction date is critical to determining which players will receive the most engagement.
With so many variables in the game, there are an endless number of vectors which could possibly influence fan engagement. Eleven-time All-Star Miguel Cabrera delighted fans by hitting the first home run of the season – in the snow! Occasionally a lesser-known player like Musgrove or Carlos Rodón “wins the day” with an unlikely no-hitter. And sometimes just getting traded to an iconic franchise like the Yankees generates a ton of fan interest, like it did for Rougned Odor in early April.

As these examples show, a player’s digital engagement can be pretty dynamic during the season, with many different potential contributors to who is “trending” on a given day. How can you use data to uncover which factors are the most influential of engagement with each player’s digital content?
Ready to play ball? Check out the competition on Kaggle for all the details. $50,000 in prizes is up for grabs in two prize categories. The code competition puts your machine learning skills to the test, to see who can build the most accurate forecasting models to predict daily digital engagement for every active player. You’ll have until July 31st to build your models and then be evaluated on a future time frame, which will determine the winners. For data visualization and exploration experts out there, the explainability prizes give you an opportunity to analyze more broadly which factors, even those outside of what we’re providing directly, most influence digital engagement. You’ll be evaluated on how well you can use what the data is telling you to support your findings.
And if you’re looking to get started, we’ve provided an introductory video and some notebook tutorials, including a starting point for harnessing the power of Vertex AI through tools including Cloud Notebooks, Explainable AI, and Vizier.
With the second half of the season upon us, it’s an exciting time to be an MLB fan. With this Kaggle competition, it’s also a perfect opportunity to use data science to help understand baseball fandom and potentially earn some of your own accolades in the process. Step up to the plate!
Major League Baseball trademarks and copyrights are used with permission of Major League Baseball. Visit MLB.com.

How Domino’s Increased Monthly Revenue By 6% with Google’s Analytical Tools
DOWNLOAD CASE STUDY3901
Of your peers have already downloaded this article
4:15 Minutes
The most insightful time you'll spend today!
Pizza purveyor Domino’s is dominating delivery sales around the world. Today, Domino’s is the most popular pizza delivery chain operating in the U.K., the Republic of Ireland, Germany, and Switzerland—and sales just keep growing.
In these regions in 2014, Domino’s sold 76 million pizzas and generated £766.6 million (1.02 billion USD) in revenue — a 14.6% increase from the previous year.
In the U.K. and Ireland, online sales are increasing 30% year over year and currently account for almost 70% of all sales. Notably, 44% of those online sales are now made via mobile devices.
Multi-Device Purchasing Means Fresh Opportunities
Domino’s is a consistent digital innovator. Much of the company’s success stems from early investments in ecommerce and mobile commerce platforms that help people easily purchase pizzas from different devices.
Domino’s sold its first pizza online in 1999. It then launched an iPhone app in 2010, quickly followed by apps for Android and iPad in 2011, and a Windows app in 2012. By late 2014, Domino’s customers could even order pizzas from Xboxes.
The Domino’s marketing team had assembled a variety of tools to measure marketing performance, keeping pace with the company’s rapid innovations. Unfortunately, measuring siloed analytics and channel-focused tools restricted the team’s ability to fully understand all of the different paths to purchase.
Find out how they worked around this challenge with Google Marketing Platform. Download the case study!
Google Cloud Next 21 for Data Analytics Unplugged

4955
Of your peers have already read this article.
4:30 Minutes
The most insightful time you'll spend today!
October 23rd (this past Saturday!) was my 4th Googlevarsery and we are wrapping an incredible Google Next 2021!
When I started in 2017, we had a dream of making BigQuery Intelligent Data Warehouse that would power every organization’s data driven digital transformation.
This year at Next, It was amazing to see Google Cloud’s CEO, Thomas Kurian, kick off his keynote with CTO of WalMart, Suresh Kumar , talking about how his organization is giving its data the “BigQuery treatment”.

AS I recap Next 2021 and reflect on our amazing journey over the past 4 years, I’m so proud of the opportunity I’ve had to work with some of the world’s most innovative companies from Twitter to Walmart to Home Depot, Snap, Paypal and many others.
So much of what we announced at Next is the result of years of hard work, persistence and commitment to delivering the best analytics experience for customers.
I believe that one of the reasons why customers choose Google for data is because we have shown a strong alignment between our strategy and theirs and because we’ve been relentlessly delivering innovation at the speed they require.
Unified Smart Analytics Platform
Over the past 4 years our focus has been to build industries leading unified smart analytics platforms. BigQuery is at the heart of this vision and seamlessly integrates with all our other services. Customers can use BigQuery to query data in BigQuery Storage, Google Cloud Storage, AWS S3, Azure Blobstore, various databases like BigTable, Spanner, Cloud SQL etc. They can also use any engine like Spark, Dataflow, Vertex AI with BigQuery. BigQuery automatically syncs all its metadata with Data Catalog and users can then run a Data Loss Prevention service to identify sensitive data and tag it. These tags can then be used to create access policies.
In addition to Google services, all our partner products also integrate with BigQuery seamlessly. Some of the key partners highlighted at Next 21 included Data Ingestion (Fivetran, Informatica & Confluent), Data preparation (Trifacta, DBT), Data Governance (Colibra), Data Science (Databricks, Dataiku) and BI (Tableau, PowerBI, Qlik etc).

Planet Scale analytics with BigQuery
BigQuery is an amazing platform and over the past 11 years we have continued to innovate in various aspects. Scalability has always been a huge differentiator for BigQuery. BigQuery has many customers with more than 100 petabytes of data and our largest customer is now approaching an exabyte of data. Our large customers have run queries over trillions of rows.
But scale for us is not just about storing or processing a lot of data. Scale is also how we can reach every organization in the world. This is the reason we launched BigQuery Sandbox which enables organizations to get started with BigQuery without a credit card. This has enabled us to reach tens of thousands of customers. Additionally to make it easy to get started with BigQuery we have built integrations with various Google tools like Firebase, Google Ads, Google Analytics 360, etc.
Finally, to simplify adoption we now provide options for customers to choose whether they would like to pay per query, buy flat rate subscriptions or buy per second capacity. With our autoscaling capabilities we can provide customers best value by mixing flat rate subscription discounts with auto scaling with flex slots.

Intelligent Data Warehouse to empower every data analyst to become a data scientist
BigQuery ML is one of the biggest innovations that we have brought to market over the past few years. Our vision is to make every data analyst a data scientist by democratizing Machine learning. 80% of time is spent in moving, prepping and transforming data for the ML platform. This also causes a huge data governance problem as now every data scientist has a copy of your most valuable data. Our approach was very simple. We asked:”what if we could bring ML to data rather than taking data to an ML engine?”
That is how BigQuery ML was born. Simply write 2 lines of SQL code and create ML models.
Over the past 4 years we have launched many models like regression, matrix factorization, anomaly detection, time series, XGboost, DNN etc. These models are used by customers to solve complex business problems simply from segmentation, recommendations, time series forecasting, package delivery estimation etc. The service is very popular: 80%+ of our top customers are using BigQueryML today. When you consider that the average adoption rate of ML/AI is in the low 30%, 80% is a pretty good result!

We announced tighter integration of BQML with Vertex AI. Model explainability will provide the ability to explain the results of predictive ML classification and regression models by understanding how each feature contributes to the predicted result. Also users will be able to manage, compare and deploy BigQuery ML models in Vertex; leverage Vertex Pipelines to train and predict BigQuery ML models.
Real-time streaming analytics with BigQuery
Customer expectations are changing and everyone wants everything in an instant: according to Gartner, by the end of 2024, 75% of enterprises will shift from piloting to operationalizing AI, driving a 5X increase in streaming data and analytics infrastructures.
The BigQuery’s storage engine is optimized for real-time streaming. BigQuery supports streaming ingestion of 10s of millions of events in real-time and there is no impact on query performance. Additionally customers can use materialized views and BI Engine (which is now GA) on top of streaming data. We guarantee always fast, always fresh data. Our system automatically updates MVs and BI Engine.
Many customers also use our PubSub service to collect real-time events and process these through Dataflow prior to ingesting into BigQuery. This is a streaming ETL pattern which is very popular. Last year,we announced PubSub Lite to provide customers with a 90% lower price point and aTCO that is lower than any DIY Kafka deployment.
We also announced Dataflow Prime, it is our next generation platform for Dataflow. Big Data processing platforms have only focused on horizontal scaling to optimize workloads. But we have seen new patterns and use cases like streaming AI where you may have a few steps in pipelines that perform data prep and then customers have to run a GPU based model. Customers want to use different sizes and shapes of machines to run these pipelines in the most optimum manner. This is exactly what Dataflow Prime does. It delivers vertical auto scaling with the right fitting for your pipelines. We believe this should lower costs for pipelines significantly.

With Datastream as our change data capture service (built on Alooma technology), we have solved the last key problem space for customers. We can automatically detect changes in your operational databases like MySQL, Postgres, Oracle etc and sync them in BigQuery.
Most importantly, all these products work seamlessly with each other through a set of templates. Our goal is to make this even more seamless over next year.
Open Data Analytics with BigQuery
Google has always been a big believer in Open Source initiatives. Our customers love using various open source offerings like Spark, Flink, Presto, Airflow etc. With Dataproc & Composer our customers have been able to run various of these open source frameworks on GCP and leverage our scale, speed and security. Dataproc is a great service and delivers massive savings to customers moving from on-prem Hadoop environments. But customers want to focus on jobs and not clusters.
That’s why we launched Dataproc Serverless Spark (GA) offering at Next 2021. This new service adheres to one of our key design principles we started with: make data simple.
Just like with BigQuery, you can simply RUN QUERY. With Spark on Google Cloud, you simply RUN JOB. ZDNet did a great piece on this. I invite you to check it out!
Many of our customers are moving to Kubernetes and wanted to use that as the platform for Spark. Our upcoming Spark on GKE offering will give the ability to deploy spark workloads on existing Kubernetes clusters.
But for me the most exciting capability we have is, the ability to run Spark directly on BigQuery Storage. BigQuery storage is highly optimized analytical storage. By running Spark directly on it, we again bring compute to data and avoid moving data to compute.
BigSearch to power Log Analytics
We are bringing the power of Search to BigQuery. Customers already ingest massive amounts of log data into BigQuery and perform analytics on it. Our customers have been asking us for better support for native JSON and Search. At Next 21 we announced the upcoming availability of both these capabilities.

Fast cross column search will provide efficient indexing of structured, semi-structured and unstructured data. User friendly SQL functions let customers rapidly find data points without having to scan all the text in your table or even know which column the data resides in.
This will be tightly integrated with native JSON, allowing customers to get BigQuery performance and storage optimizations on JSON as well as search on unstructured or constantly changing data structures.
Multi & Cross Cloud Analytics
Research on multi cloud adoption is unequivocal — 92% of businesses in 2021 report having a multi cloud strategy. We have always believed in providing customers choice to our customers and meeting them where they are. It was clear that all our customers wanted us to take our gems like BigQuery to other clouds as their data was distributed on different clouds.
Additionally it was clear that customers wanted cross cloud analytics not multi-cloud solutions that can just run in different clouds. In short, see all their data with a single pane of glass, perform analysis on top of any data without worrying about where it is located, avoid egress costs and finally perform cross cloud analysis across datasets on different clouds.

With BigQuery Omni, we deliver on this vision, with a new way of analyzing data stored in multiple public clouds. Unlike competitors, BigQuery Omni does not create silos across different clouds. BigQUery provides a single control plane that shows an analyst all data they have access to across all clouds. Analyst just writes the query and we send it to the right cloud across AWS, Azure or GCP to execute it locally. Hence no egress costs are incurred.
We announced BQ Omni GA for both AWS and Azure at Google Next 21 and I’m really proud of the team for delivering on this vision. Check out Vidya’s session and learn from Johnson and Johnson how they innovate in a multi-cloud world.
Geospatial Analytics with BigQuery and Earth Engine
We have partnered with our Google Geospatial team to deliver GIS functionality inside BigQuery over the years. At Next we announced that customers will be able to integrate Earth Engine with BigQuery, Google Cloud’s ML technologies, and Google Maps Platform.
Think about all the scenarios and use-cases your team’s going to be able to enable sustainable sourcing, saving energy or understanding business risks.

We’re integrating the best of Google and Google Cloud together to – again – make it easier to work with data to create a sustainable future for our planet.
BigQuery as a Data Exchange & Sharing Platform
BigQuery was built to be a sharing platform. Today we have 3000+ organizations sharing more than 250 petabytes of data across organizations. Google also brings more than 150 public datasets to be used across various use cases. In addition to this, we are also bringing some of the most unique datasets like Google Trends to BigQuery. This will enable organizations to understand in real-time trends and apply to their business problems.

I am super excited about the Analytics Hub Preview announcement. Analytics Hub will provide the ability for organizations to build private and public analytics exchanges. This will include data, insights, ML Models and visualizations. This is built on top of the industry leading security capabilities of BigQuery.

Breaking Data Silos
Data is distributed across various systems in the organization and making it easy to break the data silo and make all this data accessible to all is critical. I’m also particularly excited about the Migration Factory we’re building with Informatica and the work we are doing for data movement, intelligent data wrangling with players like Trifacta and FiveTran, with whom we share over 1,000 customers (and growing!). Additionally we continue to deliver native Google service to help our customers.
We acquired Cask in 2018 and launched our self service Data Integration service in Data Fusion. Now Fusion allows customers to create complex pipelines with just simple drag and drop. This year we focused on unlocking SAP data for our customers. We have launched various SAP connectors and accelerators to achieve this.

At GCP Next we also announced our BigQuery Migration service in preview. Many of our customers are migrating their legacy data warehouses and data lakes to BigQuery. BigQuery Migration Service provides end-to-end tools to simplify migrations for these customers.
And today, to make migrations to BigQuery easier for even more customers, I am super excited to announce the acquisition of CompilerWorks. CompilerWorks’ Transpiler is designed from the ground up to facilitate SQL migration in the real world and will help our customers accelerate their migrations. It supports migrations from over 10 legacy enterprises data warehouses and we will be making it available as part of our BigQuery Migration service in the coming months.
Data Democratization with BigQuery
Over the past 4 years we have focused a lot on making it very easy to derive actionable insights from data in BigQuery. Our priority has been to provide a strong ecosystem of partners that can provide you with great tools to achieve this but also deliver native Google capabilities.
With our BI engine GA announcement which we introduced in 2019, previewed earlier this year and showcased with tools like Microsoft PowerBI and Tableau, is now available for all to play with.

BigQuery + Data Studio are like peanut butter and Jelly. They just work well together. We launched BI Engine first with Data Studio and scaled it to all the users. More than 40% of our BigQuery customers use Data Studio. Once we knew BI Engine works extremely well we now have made it an integral part of BigQuery API and launched it for all our internal and partner BI tools.
We announced GA for BI Engine at Next 2021 but we were already GA with Data Studio for the past 2 years. We recently moved the Data Studio team back into Google Cloud making the partnership even stronger. If you have not used Data Studio, I encourage you to take a look and get started for free today here!!
Connected Sheets for BigQuery is one of my favorite combinations. You can give every business user in your organization the ability to analyze billions of records using standard Google Sheets experience. I personally use it everyday to analyze all our product data.
We acquired Looker in Feb 2020 with a vision of providing a semantic modeling layer to our customers with a governed BI solution. Looker is tightly integrated with BigQuery including BigQuery ML. Our latest partnership with Tableau where Tableau customers will soon be able to leverage Looker’s semantic model, enabling new levels of data governance while democratizing access to data.
Finally, I have a dream that one day we will bring Google Assistant to your enterprise data. This is the vision of Data QnA. We are in early innings on this and we will continue to work hard to make this vision a reality.
Intelligent Data Fabric to unify the platform
Another important trend that shaped our market is the Data Mesh. Earlier this year, Starburst invited me to talk about this very topic. We have been working for years on this concept, and although we would love for all data to be neatly organized in one place, we know that our customers’ reality is that it is not (If you want to know more about this, read about my debate on this topic with Fivetran’s George Fraser, a16z’s Martin Casado and Databricks’ Ali Ghodsi).
Everything I’ve learned from customers over my years in this field is that they don’t just need a data catalog or a set of data quality and governance tools, they need an intelligent data fabric. That is why we created Dataplex, whose general availability we announced at Next.

Dataplex enables customers to centrally manage, monitor, and govern data across data lakes, data warehouses, and data marts, while also ensuring data is securely accessible to a variety of analytics and data science tools. It lets customers organize and manage data in a way that makes sense for their business, without data movement or duplication. It provides logical constructs – lakes, data zones, and assets – which enable customers to abstract away the underlying storage systems to build a foundation for setting policies around data access, security, lifecycle management, and so on. Check out Prajakta Damle’s session and learn from Deutsche Bank how they are thinking about a unified data mesh across distributed data.
Closing Thoughts
Analysts have recognized our momentum and, as I look back at this year, I couldn’t thank our customers and partners enough for the support they provided my team and I across our large Data Analytics portfolio: in March, Google BigQuery was named a Leader in The Forrester Wave™: Cloud Data Warehouse, Q1 2021. And in June, Dataflow was named a Leader in The Forrester Wave™: Streaming Analytics, Q2 2021 report.
If you want to get a taste for why customers choose us over other hyperscalers or cloud data warehousing, I suggest you watch the Data Journey series we’ve just launched, which documents the stories of organizations modernizing to the cloud with us.

The Google Cloud Data Analytics portfolio has become a leading force in the industry and I couldn’t be more excited to have been part of it. I do miss you, my customers and partners, and I’m frankly bummed that we didn’t get to meet in person like we’ve done so many times before (see a photo of my last in-person talk before the pandemic), but this Google Next was extra special, so let’s dive into the product innovation and their themes.
I hope that I will get to see you in person next time we run Google Next!
6355
Of your peers have already watched this video.
2:00 Minutes
The most insightful time you'll spend today!
Google Cloud’s ML-based Image Classification App: A Key to Global Wildlife Conservation
Wildlife provides critical benefits to support nature and people. Unfortunately, wildlife is slowly but surely disappearing from our planet and we lack reliable and up-to-date information to understand and prevent this loss. By harnessing the power of technology and science, we can unite millions of photos from [motion sensored cameras] around the world and reveal how wildlife is faring, in near real-time…and make better decisions
wildlifeinsights.org/about
More Relevant Stories for Your Company

How Apna is using data and AI to drive the gig economy in India
In this episode, Theo speaks to Ronak Shah, Head of Data at apna.co. As one of the largest gig economies in the world, India is seeing rising numbers among younger people joining the ecosystem. Driven by digital adoption and new ways of working, Apna saw an opportunity to help bridge

Can Your Data Warehouse Handle a 100-Trillion Row Query?
Today's enterprise demands from data go far beyond the capabilities of traditional data warehousing and for many leaders, the need to digitally transform their businesses is a key driver for data analytics spending. Businesses want to make real-time decisions from fresh information as well as make future predictions from their

Swarovski’s Journey towards Online and Offline Conversion with Predictive Analytics
Luxury brand and leader in crystals and glass production, Swarovski has charmed customers with its exquisite collections for over 125 years. To understand their customers better and map their online behaviors, Swarovski had to overcome prediction hurdles as majority of the purchases are not frequent or habitual. They are mostly

NLP in Healthcare Can Unlock Clinical Insights beyond Typical Data Format Barriers
Aches and pains. What, if anything, is the difference between those? And do you know a “myocardial infarction” from a “heart attack”? What about an “MI”? Is that shorthand, or part of the address of a hospital in Michigan? For people, it can be easy to understand the distinctions and






