Digital tools such as cloud computing are fueling economic transformation across the US, including Ohio. Google continues to invest across cities and communities in Ohio, bringing over 200 jobs to the state, and helping provide $12.85 billion of economic activity for tens of thousands of Ohio businesses, nonprofits, publishers, creators and developers. To further accelerate the transformation of all Ohioan businesses and technologists, we’re thrilled to announce our newest Google Cloud region in Columbus, Ohio is open. The Columbus cloud region brings a second region to the Midwest, the 10th region to North America, and grows our global cloud region count to 33.

A region for the Buckeye State

Now open to Google Cloud customers, the Columbus region (us-east5) provides you with the speed and availability you need to innovate faster, build high-performing applications, and serve local customers — all on the cleanest cloud in the industry. Additionally, the region gives you added flexibility to distribute your workloads across the central, midwest, and eastern US.

The Columbus region offers immediate access to three zones, for high availability workloads, and our standard set of products, including Compute Engine, Google Kubernetes Engine, Cloud Storage, Persistent Disk, CloudSQL, and Cloud Identity. Our private backbone connects Columbus to our global network more quickly and securely. In addition, you can integrate your on-premises workloads with our new region using Cloud Interconnect. This means that Columbus-based customers can expand globally from their front door, and those based outside the region can more easily reach their users in the Midwest.

What customers are saying

Industries including retail, financial services, and IT are investing in Columbus. Organizations across these verticals have turned to the Google Cloud to innovate faster and help solve their most complex challenges

“As Wendy’s continues to innovate in new ways to create fast, frictionless, and fun interactions that redefine the way customers visit and enjoy our restaurants, our partnership with Google Cloud is a key enabler to delivering on our AI/ML and data analytics strategies. The proximity of the new Google Cloud region to Wendy’s headquarters provides the ability for us to move and scale quickly as business needs evolve. Additionally, Google Cloud’s investment in Columbus positions central Ohio as a true technology hub, which further boosts Wendy’s and other regional employers’ ability to recruit innovative talent,” said Kevin Vasconi, Chief Information Officer, Wendy’s.

“Huntington National Bank’s API Architecture is a central component to our growth and technology strategy. As our business segments grow from an offering and geographic perspective, we must evolve our technology to provide the optimal experience for our customers and our partners. Collaborating directly with Google Cloud on the build out of their cloud region in Central Ohio, provides the access our technology teams need to innovatively scale our infrastructure to meet the demands of our business with increased availability, lower latency, and greater resiliency,” said Geoff Preston, Chief Architect, Huntington National Bank.

“Google Cloud has been instrumental in our ability to scale and optimize data management and compute resources. We prioritize scale, elasticity and resilience in cloud services and Google Cloud delivers all three globally and locally. With Google Cloud security, we can efficiently process the quantities of application data required to accelerate alert detection and reduce response times for the critical infrastructure our customers depend on to enable the continuity of their vital applications.” said Sheryl Haislet, Chief Information Officer at Vertiv, a global provider of critical digital infrastructure and continuity systems headquartered in Columbus, Ohio, that leverages Google Cloud solutions to provide resilience for its operations and to better support customers.

“The addition of the new cloud region in Ohio continues to demonstrate Google Cloud’s commitment to the enterprise space and their presence in the region,” said Chris Delong, Chief Technology Officer, Designer Brands Inc. / DSW

What’s next

We are thrilled to welcome you to our new cloud region in Columbus, and eagerly await to see what you build with our platform. Register here for our Cloud Study Jam in June – an event for local developers to get hands-on training with Google Cloud. Stay tuned for more region announcements and launches this year, including our next U.S. region in Dallas, TX. And for more information, contact sales to get started with Google Cloud today.

The financial services industry is evolving at a rapid pace, with shifting consumer expectations, new technologies, and developing regulatory requirements. Financial services firms need the right technology to help them stay agile and prepare for the future. 

The cloud is a key point of leverage for firms looking to improve performance across a broad range of activities. Moving to the public cloud can advance operational resiliency, improve staff productivity, increase regulatory compliance and enhance business model innovation. 

However, there are a number of financial services companies that are still hesitant in their cloud journeys. The barriers to adoption vary, from the complexity of legacy systems, to trust and skills gaps, regulatory uncertainty, and fragmentation of compliance requirements. Although many companies have embraced the benefits of cloud technology, more robust cloud adoption—especially around core back-office functions—will require additional facilitation, including through regulatory harmonization and streamlining.

A new comprehensive study on cloud adoption in financial services

To better understand the challenges and opportunities of cloud adoption in financial services Google Cloud, together with the Harris Poll, surveyed more than 1,300 leaders from the financial services industry across the United States, Canada, France, Germany, United Kingdom, Hong Kong, Japan, Singapore and Australia. 

There were five noteworthy takeaways from the study:  

1. A vast majority of financial services companies are already using some form of public cloud. A large number of surveyed financial services companies (83%) report they are deploying cloud technology as part of their primary computing infrastructures. Of those using cloud technology, the most popular architecture of choice is hybrid cloud (38%), followed by single cloud (28%), and multicloud (17%). Notably, of respondents without a multicloud deployment, 88% reported they are considering adopting a multicloud strategy in the next 12 months.

2. Financial services institutions in North America are leading in cloud adoption. Of the financial services companies who are implementing a cloud strategy, the highest levels of cloud workload adoption were reported in North America, with institutions in the U.S. (54%) and Canada (52%) leading the way. The lowest level of cloud adoption was reported in Japan (42%).

3. As financial services companies continue to use the cloud, more core functionalities can and will be migrated. While many financial services companies have migrated substantial workloads to the cloud, the industry is far from full adoption when it comes to core, back-office workloads. Of financial services companies currently using a majority cloud strategy in the United States, for example, only half (54%) of their workloads are fully deployed in the cloud. Data and IT security (74%), regulatory reporting (57%), and fraud detection and prevention (57%) rank among the highest workload adoption. Core underwriting activity (40%) and data reconciliation (48%) ranked lowest. Across Europe, cloud usage for core activities like underwriting also scored low with the UK listing only 30% adoption.

4. Among respondents, there is a very strong positive perception of the potential for cloud technology to assist in business operations and regulatory compliance. Nearly all respondents (>88%) agreed that cloud adoption can:

1. help adapt to changing customer behaviors and expectations,  
2. enhance operational resilience, 
3. support the creation of innovative new products and services, 
4. enhance financial services institutions’ data security capabilities, and 
5. better connect siloed legacy software infrastructure within financial services institutions. 

5. Certain regulator-induced challenges, including the complexity of sectorial compliance frameworks and fragmentation, create hurdles to cloud adoption for financial services companies. While 88% of respondents had a positive view of current regulatory efforts to provide guidance and clarity for cloud implementation, the results showed that more needs to be done to facilitate adoption. Most respondents (84%) agree that regulatory reviews and approvals take too long because of regulatory fragmentation across regulatory bodies. And 78% say that regulatory uncertainty over the use of public cloud prevents their organizations from adopting cloud technologies that would otherwise provide benefit to them. Additionally, a third of all on-premises respondents (38%) say that the large investment of resources for the regulatory approval process is a reason why they’re not using cloud services.

“While many banks have already deployed hybrid cloud environments, others are still in various stages of planning and deploying,” said Jerry Silva, research vice president for IDC Financial Insights. “Clearly, hybrid infrastructure is a reality, and financial institutions must focus not only on leveraging the modern infrastructure model to gain efficiencies, resilience and agility, but also on taking the necessary steps to manage such environments, including the security and compliance of cloud services.”

Future recommendations for financial services regulators

Financial services firms should continue to maximize the potential of technology by migrating more core workloads to the cloud, and actively considering multicloud and hybrid-cloud strategies. Such strategies enhance resiliency of existing IT infrastructure and reduce concerns over vendor lock-in. 

The research also points to steps that regulators could take to provide additional clarity and guidance, such as aligning regulatory reviews across agencies to avoid fragmentation; developing regulatory “safe harbors” for cloud adopters based on adherence to accepted standards and best practices; training regulatory staff on emerging tech; and advancing data reporting requirements via cloud and related technologies.

In the past few years, many regulators across the globe have taken a robust approach to rationalizing rules and guidance to cloud adoption in the financial sector, which has helped significantly stimulate adoption. But further assurances and harmonization of best practices around supervision is needed to advance risk-based and secure digital innovation.  

At Google Cloud, we’re committed to working with financial services customers and regulators to provide them with controls and assurances on risk management, data locality, transparency, and compliance. We are constantly engaging with regulators to share information, respond to their considerations and concerns, and address questions in the interest of transparency and building trust. 

To learn more about these findings and more, download our infographic and our full report. 

^{Research methodology}

^{The survey was conducted online by the Harris Poll on behalf of Google Cloud, from December 7, 2020, to January 4, 2021, among 1,363 senior executives in France (n=113), Germany (n=178), the UK (n=192), Hong Kong (n=99), Indonesia (n=100), Japan (n=142), Singapore (n=71), Australia (n=134), Canada (134), and the United States (n=200) who are employed full-time, part-time, or self-employed whose main functional role is in risk/compliance or IT at a company in the banking, finance, or financial services industry with a title of director level or higher. The data in each country were weighted by the number of employees to bring them into line with actual company size proportions in the population. A global post-weight was applied to ensure equal weight of each country in the global total.}

“Any device, anytime, anywhere.” A cohort of CIOs within Airbus believed that the cloud, combined with new ways of working, could provide the foundation for this vision. Google Workspace and Google Cloud have played a pivotal role in helping Airbus realize this new path, transforming security, data management, and collaboration along the way.

Adopting a secure-by-design approach

In adopting Google Workspace and Google Cloud Airbus needed to ensure a robust, zero-trust security model that works across the entire organization, even when employees are working outside the office. Google Workspace provides a single login that enables secure access to data, based on device and user information, as well as contextual inputs that inform the security risk of each login and user action. Airbus admins also use Google Workspace to define trust rules that govern what information and files can be shared within and outside the organization, making it easy for employees to comply with best practices from anywhere.

Encryption also plays a central role in keeping information secure and private. By default, Google Workspace uses the latest cryptographic standards to encrypt all data at rest and in transit. Google Workspace also offers client-side encryption, which Airbus uses for their most sensitive projects, giving them authoritative control over their data as the sole owner of their encryption keys.

And to ensure the organization is protected against hackers, Airbus has implemented sharding as a standard practice, thereby splitting data across multiple servers and data centers. Because the company works with incredibly sensitive information—including government and military information—the ability to locate data all within European data centers continues to be a necessity.

Powerful data management

Managing an enormous volume and variety of data, Airbus needs to ensure complete compliance with internal policies, as well as with external standards, like the General Data Protection Regulation (GDPR). Given this context, Airbus requires a solution that has strong built-in governance controls. Airbus also leverages the Drive labels feature, along with manual classification, to ensure that every file added to Google Drive is tagged and labeled correctly. In turn, these labels define the loss-prevention policies assigned to each file.

Staying connected during the pandemic

Before the pandemic, nearly every employee spent their workdays at an Airbus facility. When remote work became mandatory, the company made the pivot to Google Chat and Google Meet as an essential part of supporting real-time and asynchronous collaboration. Gmail also played a significant role in secure, anywhere-anytime communication, with its built-in anti-spam and anti-malware protections. Customizable filters let administrators protect against suspicious attachments, untrustworthy links, and countless other forms of malicious content. While Gmail blocks more than 99.9% of spam and phishing messages from ever reaching users’ inboxes, more advanced security measures like sandboxing can be put in place for specific use cases.

Protecting more than just data

Google Cloud’s sustainability efforts are as equally important to Airbus as data security. Google Cloud has been working to keep its climate footprint and those who use its services as low as possible, with all of Google currently carbon neutral and with a goal to run on carbon-free energy 24/7 at all of our data centers by 2030. And with our smarter, more efficient data centers, we’re already on that path with more than six times the computing power for the same amount of electrical power we used 5 years ago.

Building the future of work

By combining Google Workspace with Google Cloud, Airbus has been able to live up to its vision of “any device, anytime, anywhere.” The new model is a core foundation for its evolving future of work. Not only has Airbus adopted a zero-trust model across the organization, it’s also transformed how data is secured, managed, and accessed by employees working across a broad range of locations. The new flexible approach has also led to changes in how collaboration happens. Google is deeply gratified to have supported Airbus as they implement these changes and we continue to be proud that we’re running the cleanest cloud in the industry.

Want to learn more about how Google Workspace helps businesses like yours do more while keeping your data secure? Read this whitepaper to find out about our zero-trust model and other ways we protect organizations.

San José is one of the most diverse U.S. cities, with residents speaking more than 100 languages. Several years ago, we set out to improve city community interactions through more equitable service management and delivery. This demanded a new approach to automating the intake of requests from a majority population whose first language is not English.

We first created the 311 portal and app, which was an important step as we effectively separated resident service requests from emergencies. The way we describe it to our citizens, you call 311 for a burning question, and 911 for a burning building. In the last fiscal year, San José 311 received nearly 210,000 contacts by phone and an additional 211,000 service requests through the SJ 311 app. 

Through the portal and app, we gave citizens an omnichannel experience enabling them to interact with the city to request improvements, access useful information, and get emergency help when they need it. 

In order to truly serve our diverse communities, we recognized language translation services would be required to offer truly equitable services to everyone. That’s when we started working closely with SpringML, Google Cloud, and other partners with involvement from our Mayor and City CIO.

Building public services with community engagement in mind

When we first rolled out the My San José website and mobile app, we used an out-of-the-box translation service that ended up not working. It had poor accuracy and did not meet our needs to provide all citizens with coherent services. After looking at many other options, we decided to partner with SpringML and Google Cloud to leverage the AutoML Translation with other technologies such as our virtual agent.

SpringML was selected through an open RFP process, and helped us to build and optimize our integrations, interfaces, and more between several systems, making the app and website more intuitive to manage. SpringML delivered the product we needed on time and up to specifications, and additional value came from the training sessions they provided to our team. This enabled us to understand everything we could do with AutoML and opened the door to other enhancements such as simplifying the vernacular used with our residents, making government access easier to navigate regardless of natural language spoken. 

After establishing the My San José app’s translation capabilities using AutoML, SpringML also helped us incorporate Dialogflow virtual agents. Dialogflow also positions us to make modifications with our own staffing practices – something that has become increasingly important amid the frequent changes in service levels from COVID-19 response in the past year.

Responding to community needs

With the app up-and-running, our next step was to bring in community members to help with testing, improvements, and more. We wanted the app and the website to not just be something we provided to the community, but rather something they helped us build so they would readily adopt it.

Thanks to the greater accuracy of translation supported by Google Cloud services, we were able to leverage the expertise of a small pool of community members to evaluate translations. AutoML Translation and Glossary proved to be a powerful combination that pushed us closer to our goals. 

Our primary targets were Spanish and Vietnamese translations. We are now seeing 90 percent accuracy in automated Spanish translations while Vietnamese translations continue to improve. We continue to work to simplify the language used in these services, which makes a big difference in terms of ensuring optimal language accessibility.

This work includes best serving our community members who primarily use phones to get in touch with us through 311 services. Using Google Cloud Contact Center AI, we have been able to effectively manage the calls we receive 24×7 and communicate with residents who speak Spanish as well as English. No matter which channel one of our residents choose to use to reach out, we can serve them efficiently. 

A well-timed release

We’re proud of the work we’ve done. We’ve made many government services available to our community 24 hours a day, 7 days a week — accessible through many channels. Regardless of a person’s native language, the consistency of experiences enjoyed by everyone is improving every day thanks to AI. We’re also actively incorporating more language translation capabilities to better serve more people.

While we began this process several years ago, the recent integration of machine learning language translation with our customer relationship management system in late 2020 was very well-timed because we were able to incorporate this into our COVID-19 pandemic response. 

We’re also beginning to work with other municipalities across the U.S. to share some of the lessons we’ve learned and success we’ve seen in hopes of furthering more equitable citizen services far beyond our City limits. 

We are excited to continue working with SpringML, Google Cloud, and other partners to improve our city and the equity and quality of services that our residents enjoy.

Learn more about how you can work with a Google Cloud Partner here.