Google Cloud Helped Digitec Galaxus Personalize Over 2 Million Newsletters in a Week - Build What's Next
Case Study

Google Cloud Helped Digitec Galaxus Personalize Over 2 Million Newsletters in a Week

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Swiss consumer electronics and media products brand Digitec Galaxus and Google Cloud built many recommendation systems to offer personalised experience and content. Read to learn how the brand personalised over 2 million newsletters/week.

Digitec Galaxus AG is the biggest online retailer in Switzerland, operating two online stores: Digitec, Switzerland’s online market leader for consumer electronics and media products, and Galaxus, the largest Swiss online shop with a steadily growing range of consistently low-priced products for almost all daily needs. 

Known for its efficient, personalized shopping experiences, it’s clear that Digitec Galaxus understands what it takes to deliver a platform that is interesting and relevant to customers every time they shop. 

The problem: Personalizing decisions for every situation

Digitec Galaxus already had established an engine to help them personalize experiences for shoppers when they reached out to Google Cloud. They had multiple recommendation systems in place and were also extensive early adopters of Recommendations AI, which already enabled them to offer personalized content in places like their homepages, product detail pages, and their newsletter. 

But those same systems sometimes made it difficult to understand how best to combine and optimize to create the most personalized experiences for their shoppers. Their requirements were threefold:

  1. Personalization: They have over 12 recommenders they can display on the app, however they would like to contextualize this and choose different recommenders (which in turn select the items) for different users. Furthermore they would like to exploit existing trends as well as experiment with new ones.
  2. Latency: They would like to ensure that the solution is architected so that the ranked list of recommenders can be retrieved with sub 50 ms latency.
  3. End-to-end easy to maintain & generalizable/modular architecture: Digitec wanted the solution to be architected using an easy to maintain, open source stack, complete with all MLops capabilities required to train and use contextual bandits models. It was also important to them that it is built in a modular fashion such that it can be adapted easily to other use cases which have in mind such as recommendations on the homepage, Smartags and more . 

To improve, they asked us to help them implement a machine learning (ML) contextual bandit based recommender system on Google Cloud taking all the above factors into consideration to take their personalization to the next level. 

Contextual bandits algorithms are a simplified form of reinforcement learning and help aid real-world decision making by factoring in additional information about the visitor (context) to help learn what is most engaging for each individual. They also excel at exploiting trends which work well, as well as exploring new untested trends which can yield potentially even better results. For instance, imagine that you are personalizing a homepage image where you could show a comfy living room couch or pet supplies. 

Without a contextual bandit algorithm, one of these images would be shown to someone at random without considering information you may have observed about them during previous visits. Contextual bandits enable businesses to consider outside context, such as previously visited pages or other purchases, and then observe the final outcome (a click on the image) to help determine what works best. 

Creating a personalization system with contextual bandits

While Digitec Galaxus heavily personalizes their website homepages, they are very very sensitive and also require more cross-team collaboration to update and make changes. 

Together with the Digitec Galaxus team, we decided to narrow the scope and focus on building a contextual bandit personalization system for the newsletter first. The digitec Galaxus team has complete control over newsletter decisions and testing various ML experiments on a newsletter would have less chance of adverse revenue impact than a website homepage. 

The main goal was to architect a system that could be easily ported over to the homepage and other services offered by Digitec with minimal adaptations. It would also need to satisfy the functional and non-functional requirements of the homepage as well as other internal use cases.

Below is a diagram of how the newsletter’s personalization recommendation system works:

Digitec-01.jpg
Click to enlarge
  • The system is given some context features about the newsletter subscriber such as their purchase history and demographics. Features are sometimes referred to as variables or attributes, and can vary widely depending on what data is being analyzed. 
  • The contextual bandit model trains recommendations using those context features and 12 available recommenders (potential actions). 
  • The model then calculates which action is most likely to enhance the chance of reward (a user clicking in the newsletter) and also minimize the problem (an unsubscribe). 

Calculating whether a click was a newsletter or an unsubscribe enabled the system to optimize for increasing clicks and avoid showing non-relevant content to the user (click-bait). This enabled Digitec Galaxus to exploit popular trends while also exploring potentially better-performing trends. 

How Google Cloud helps

The newsletter context-driven personalization system was built on Google Cloud architecture using the ML recommendation training and prediction solutions available within our ecosystem. 

Below is a diagram of the high-level architecture used:

The architecture covers three phases of generating context-driven ML predictions, including: 

ML Development: Designing and building the ML models and pipeline 
Vertex Notebooks are used as data science environments for experimentation and prototyping. Notebooks are also used to implement model training, scoring components, and pipelines. The source code is version controlled in Github. A continuous integration (CI) pipeline is set up to automatically run unit tests, build pipeline components, and store the container images to Cloud Container Registry. 

ML Training: Large-scale training and storing of ML models 
The training pipeline is executed on Vertex Pipelines. In essence, the pipeline trains the model using new training data extracted from BigQuery and produces a trained, validated contextual bandit model stored in the model registry. In our system, the model registry is a curated Cloud Storage

The training pipeline uses Dataflow for large scale data extraction, validation, processing, and model evaluation, and Vertex Training for large-scale distributed training of the model. AI Platform Pipelines also stores artifacts, the output of training models, produced by the various pipeline steps to Cloud Storage. Information about these artifacts are then stored in an ML metadata database in Cloud SQL. To learn more about how to build a Continuous Training Pipeline, read the documentation guide.

ML Serving: Deploying new algorithms and experiments in production 
The training pipeline uses batch prediction to generate many predictions at once using AI Platform Pipelines, allowing Digitec Galaxus to score large data sets. Once the predictions are produced, they are stored in Cloud Datastore for consumption. The pipeline uses the most recent contextual bandit model in the model registry to evaluate the inference dataset in BigQuery and give a ranked list of the best newsletters for each user, and persist it in Datastore. A Cloud Function is provided as a REST/HTTP endpoint to retrieve the precomputed predictions from Datastore.

All components of the code and architecture are modular and easy to use, which means they can be adapted and tweaked to several other use cases within the company as well.

Better newsletter predictions for millions

The newsletter prediction system was first deployed in production in February, and Digitec Galaxus has been using it to personalize over 2 million newsletters a week for subscribers. The results have been impressive, 50% higher than our baseline. However, the collaboration is still ongoing to improve the results even more. 

“Working at this level in direct exchange with Google’s machine learning experts is a unique opportunity for us. The use of contextual bandits in the targeting of our recommendations enables us to pursue completely new approaches in personalization by also personalizing the delivery of the respective recommender to the user. We have already achieved good results in our newsletter in initial experiments and are now working on extending the approach to the entire newsletter by including more contextual data about the bandits arms. Furthermore, as a next step, we intend to apply the system to our online store as well, in order to provide our users with an even more personalized experience. To build this scalable solution, we are using Google’s open source tools such as TFX and TF Agents, as well as Google Cloud Services such as Compute Engine, Cloud Machine Learning Engine, Kubernetes Engine and Cloud Dataflow.”—Christian Sager, Product Owner, Personalization ( Digitec Galaxus)

Since the existing architecture and system is also dynamic, it will automatically adapt to new behaviours, trends, and users. As a result, Digitec Galaxus plans to re-use the same components and extend the existing system to help them improve the personalization of their homepage and other current use cases they have within the company. Beyond clicks and user engagement, the system’s flexibility also allows for future optimization of other criteria. It’s a very exciting time and we can’t wait to see what they build next!

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Three Data Insights That Set Marketing Leaders Apart from Marketing Laggards

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Google partnered with MIT Sloan Management Review and MIT Technology Review for a deep dive into the mindsets of marketing leaders who use machine learning and AI to get better results from their marketing activities, compared to marketing executives who don't.

With insights directing the bulk of today’s marketing decisions, leading marketers are driving growth by embracing three core mindset shifts. Marketing leaders are working toward a holistic view of consumers; they are investing in machine learning to support their activities; and they believe how they apply their data is crucial to success. Google partnered with MIT Sloan Management Review and MIT Technology Review for a deeper dive into the mindsets around these beliefs. Here’s what we found.

1. Leading marketers are working toward a holistic view of consumers.

  • 63% of leading marketers agree they are using KPIs to develop a single integrated view of the customer.
  • 66% of leading marketers agree they should build teams for end-to-end customer experiences and journeys, across channels and devices.
  • Marketing leaders are 60% more likely than laggards to believe that marketing teams should own a data-driven customer strategy that supports all organizational stakeholders.

2.  Leading marketers are investing in machine learning to support their activities.

  • Measurement-leaders are more than 2X as likely as their measurement-challenged counterparts to agree that their organization is already investing in automation and machine learning technologies to drive marketing activities.
  • 75% of marketers who use machine learning to drive marketing activities said they were satisfied with how their KPIs inform and influence decision-making across their enterprise.
  • 73% of marketing leaders who have invested in machine learning have shifted more than 10% of their time from manual activation to strategic insight generation.

3. Leading marketers believe how they apply their data is crucial to success.

  • 66% of marketing leaders believe how companies apply their data will play a key role in their ability to thrive.
  • 60% of leading marketers believe data-driven attribution is essential to understanding journeys of high-value customers.
  • Marketing leaders are 53% more likely than laggards to say machine learning processes data signals to help marketers better understand consumer intent.
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FAQs: Everything Your Need to Know About Cloud Computing

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Cloud computing is an ever-expanding subject as experts introduce and adopt newer approaches and technologies that broaden its scope. From containers, Kubernetes, microservice architecture, to app modernization enrich your know-how on Google Cloud Platform.

There are a number of terms and concepts in cloud computing, and not everyone is familiar with all of them. To help, we’ve put together a list of common questions, and the meanings of a few of those acronyms. You can find all these, and many more, in our learning resources.

What are containers?

Containers are packages of software that contain all of the necessary elements to run in any environment. In this way, containers virtualize the operating system and run anywhere, from a private data center to the public cloud or even on a developer’s personal laptop. Containerization allows development teams to move fast, deploy software efficiently, and operate at an unprecedented scale. Read more.

Containers vs. VMs: What’s the difference?

You might already be familiar with VMs: a guest operating system such as Linux or Windows runs on top of a host operating system with access to the underlying hardware. Containers are often compared to virtual machines (VMs). Like virtual machines, containers allow you to package your application together with libraries and other dependencies, providing isolated environments for running your software services. However, the similarities end here as containers offer a far more lightweight unit for developers and IT Ops teams to work with, carrying a myriad of benefits. Containers are much more lightweight than VMs, virtualize at the OS level while VMs virtualize at the hardware level, and share the OS kernel and use a fraction of the memory VMs require. Read more.

What is Kubernetes?

With the widespread adoption of containers among organizations, Kubernetes, the container-centric management software, has become the de facto standard to deploy and operate containerized applications. Google Cloud is the birthplace of Kubernetes—originally developed at Google and released as open source in 2014. Kubernetes builds on 15 years of running Google’s containerized workloads and the valuable contributions from the open source community. Inspired by Google’s internal cluster management system, Borg, Kubernetes makes everything associated with deploying and managing your application easier. Providing automated container orchestration, Kubernetes improves your reliability and reduces the time and resources attributed to daily operations. Read more.

What is microservices architecture?

Microservices architecture (often shortened to microservices) refers to an architectural style for developing applications. Microservices allow a large application to be separated into smaller independent parts, with each part having its own realm of responsibility. To serve a single user request, a microservices-based application can call on many internal microservices to compose its response. Containers are a well-suited microservices architecture example, since they let you focus on developing the services without worrying about the dependencies. Modern cloud-native applications are usually built as microservices using containers. Read more.

What is ETL?

ETL stands for extract, transform, and load and is a traditionally accepted way for organizations to combine data from multiple systems into a single database, data store, data warehouse, or data lake. ETL can be used to store legacy data, or—as is more typical today—aggregate data to analyze and drive business decisions. Organizations have been using ETL for decades. But what’s new is that both the sources of data, as well as the target databases, are now moving to the cloud. Additionally, we’re seeing the emergence of streaming ETL pipelines, which are now unified alongside batch pipelines—that is, pipelines handling continuous streams of data in real time versus data handled in aggregate batches. Some enterprises run continuous streaming processes with batch backfill or reprocessing pipelines woven into the mix. Read more.

What is a data lake?

A data lake is a centralized repository designed to store, process, and secure large amounts of structured, semistructured, and unstructured data. It can store data in its native format and process any variety of it, ignoring size limits. Read more.

What is a data warehouse?

Data-driven companies require robust solutions for managing and analyzing large quantities of data across their organizations. These systems must be scalable, reliable, and secure enough for regulated industries, as well as flexible enough to support a wide variety of data types and use cases. The requirements go way beyond the capabilities of any traditional database. That’s where the data warehouse comes in. A data warehouse is an enterprise system used for the analysis and reporting of structured and semi-structured data from multiple sources, such as point-of-sale transactions, marketing automation, customer relationship management, and more. A data warehouse is suited for ad hoc analysis as well custom reporting and can store both current and historical data in one place. It is designed to give a long-range view of data over time, making it a primary component of business intelligence. Read more.

What is streaming analytics?

Streaming analytics is the processing and analyzing of data records continuously rather than in batches. Generally, streaming analytics is useful for the types of data sources that send data in small sizes (often in kilobytes) in a continuous flow as the data is generated. Read more.

What is machine learning (ML)?

Today’s enterprises are bombarded with data. To drive better business decisions, they have to make sense of it. But the sheer volume coupled with complexity makes data difficult to analyze using traditional tools. Building, testing, iterating, and deploying analytical models for identifying patterns and insights in data eats up employees’ time. Then after being deployed, such models also have to be monitored and continually adjusted as the market situation or the data itself changes. Machine learning is the solution. Machine learning allows businesses to enable the data to teach the system how to solve the problem at hand with machine learning algorithms—and how to get better over time. Read more.

What is natural language processing (NLP)?

Natural language processing (NLP) uses machine learning to reveal the structure and meaning of text. With natural language processing applications, organizations can analyze text and extract information about people, places, and events to better understand social media sentiment and customer conversations. Read more.

Learn more

This is just a sampling of frequently asked questions about cloud computing. To learn more, visit our resources page at cloud.google.com/learn.

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Supercharging Security with Generative AI

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Google Cloud introduces its Security AI Workbench and Sec-PaLM, employing AI to advance threat response, transform cybersecurity, and empower all levels of security professionals. Read more...

At Google Cloud, we continue to invest in key technologies to progress towards our true north star on invisible security: making strong security pervasive and simple for everyone. Our investments are based on insights from our world-class threat intelligence teams and experience helping customers respond to the most sophisticated cyberattacks. Customers can tap into these capabilities to gain perspective and visibility on the most dangerous threat actors that no one else has. 

Recent advances in artificial intelligence (AI), particularly large language models (LLMs), accelerate our ability to help the people who are responsible for keeping their organizations safe. These new models not only give people a more natural and creative way to understand and manage security, they give people access to AI-powered expertise to go beyond what they could do alone. 

At the RSA Conference 2023, we are excited to announce Google Cloud Security AI Workbench, an industry-first extensible platform powered by a specialized, security LLM, Sec-PaLM. This new security model is fine-tuned for security use cases, incorporating our unsurpassed security intelligence such as Google’s visibility into the threat landscape and Mandiant’s frontline intelligence on vulnerabilities, malware, threat indicators, and behavioral threat actor profiles. 

Google Cloud Security AI Workbench powers new offerings that can now uniquely address three top security challenges: threat overload, toilsome tools, and the talent gap. It will also feature partner plug-in integrations to bring threat intelligence, workflow, and other critical security functionality to customers, with Accenture being the first partner to utilize Security AI Workbench. 

The platform will also let customers make their private data available to the platform at inference time; ensuring we honor all our data privacy commitments to customers. Because Security AI Workbench is built on Google Cloud’s Vertex AI infrastructure, customers control their data with enterprise-grade capabilities such as data isolation, data protection, sovereignty, and compliance support. 

Preventing threats from spreading beyond the first infection

We already provide best-in-class capabilities to help organizations immediately respond to threats. But what if we could not just identify and contain initial infections, but also help prevent them from happening anywhere else? With our AI advances, we can now combine world class threat intelligence with point-in-time incident analysis and novel AI-based detections and analytics to help prevent new infections. These advances are critical to help counter a potential surge in adversarial attacks that use machine learning and generative AI systems. That’s why we’re excited to introduce:  

  • VirusTotal Code Insight uses Sec-PaLM to help analyze and explain the behavior of potentially malicious scripts, and will be able to better detect which scripts are actually threats. 
  • Mandiant Breach Analytics for Chronicle leverages Google Cloud and Mandiant Threat Intelligence to automatically alert you to active breaches in your environment. It will use Sec-PaLM to help contextualize and respond instantly to these critical findings.

These new updates build on the existing AI in Google’s industry-leading solutions. For example, Chronicle Security Operations already uses frontline intelligence, integrated reasoning, and machine learning to identify initial infections, prioritize impact, and contain threats. Another example is reCAPTCHA Enterprise, which uses image noising capabilities to help protect your site from adversaries that leverage novel AI advances, greatly enhancing our defenses against bots. 

Adding intelligence to reduce toil

At Google Cloud, we help organizations modernize security wherever they are, in part by simplifying their security tools and controls whenever possible. Advances in generative AI can help reduce the number of tools organizations need to secure their vast attack surface areas and ultimately, empower systems to secure themselves. This will minimize the toil it takes to manage multiple environments, to generate security design and capabilities, and to generate security controls. Today, we’re announcing: 

  • Assured OSS will use LLMs to help us add even more open-source software (OSS) packages to our OSS vulnerability management solution, which offers the same curated and vulnerability-tested packages that we use at Google.
  • Mandiant Threat Intelligence AI, built on top of Mandiant’s massive threat graph, will leverage Sec-PaLM to quickly find, summarize, and act on threats relevant to your organization. 

These announcements build on existing capabilities that help customers centralize visibility and control, detect targets, and improve security across their platform. For example, Security Command Center (SCC) uses always-on machine learning to detect malicious scripts executing in the customer container environment and immediately alert the customer. In addition, Cloud Data Loss Prevention leverages machine learning to find and classify data, and with Confidential Computing you can collaborate on, train, and deploy sensitive and regulated AI models in the cloud, all while preserving confidentiality. 

Evolving how practitioners do security to close the talent gap 

At Google, we believe that to truly democratize security, we need to first acknowledge that AI will soon usher in a new era for security expertise that will profoundly impact how practitioners “do” security. Most people who are responsible for security — developers, system administrators, SRE, even junior analysts — are not security specialists by training. 

Imagine a world where novices and security experts are paired with AI expertise to free themselves from repetition and burnout, and accomplish tasks that seem impossible to us today. To help power this evolution, we’re embedding Sec-PaLM-based features that can make security more understandable while helping to improve effectiveness with exciting new capabilities in two of our solutions: 

  • Chronicle AI: Chronicle customers will be able to search billions of security events and interact conversationally with the results, ask follow-up questions, and quickly generate detections, all without learning a new syntax or schema.
  • Security Command Center AI: Security Command Center will translate complex attack graphs to human-readable explanations of attack exposure, including impacted assets and recommended mitigations. It will also provide AI-powered risk summaries for security, compliance, and privacy findings for Google Cloud.

These new releases bolster our existing efforts to tackle these issues through capabilities like IAM Recommender, which suggests permissions better suited to actual usage patterns. We will soon be augmenting this capability to cover organizational policies, further enabling the administrator to help improve the security posture of their organization. In addition, Mandiant Automated Defense applies machine learning to help reduce the repetitive Tier 1 alert triage problem and address alert fatigue. 

Offering availability 

VirusTotal Code Insight, available now in Preview, is our first example of putting Security AI Workbench to work for our customers. We will be rolling out other offerings to trusted testers in coming months, and they will be available in Preview more broadly this summer. Click here for the demo

Security AI Workbench, including Sec-PaLM and partner integrations, in addition to the product innovations described in our demo, are all building blocks for a larger effort to elevate security across the ecosystem. So far, that effort: 

  • Provides assistive functions to rapidly develop IT generalist talent to Tier 1 security operator status in a way that wasn’t previously feasible. Security Command Center now can summarize threat intelligence insights and findings for Google Cloud, and Chronicle can quickly generate YARA-L rules or other detections. 
  • Provides advanced functions such as iterative query and multivariate detection generation, conversational filtering and interaction with results, and smart case awareness to empower advanced Tier 2 and 3 security operators to focus on threat analysis instead of struggling with process and toil. Mandiant Threat Intelligence users now can elevate their core competencies to hunt, investigate, and remediate threats — using the same tools our own Mandiant experts use. 
  • Fuses threat intelligence and AI-based analytic capabilities, which are unsurpassed in the market. VirusTotal Code Insight enables security teams to help gain insights and identify threats in suspicious code. This can significantly enhance their ability to detect and mitigate potential attacks.

However, this is just an initial step. We’ll continue to iterate and innovate, and we encourage customers and partners to leverage Security AI Workbench in new and exciting ways. Moving forward, we anticipate many new use cases to emerge over time. 

Building a safer future

While generative AI has recently captured the imagination, Sec-PaLM is based on years of foundational AI research by Google and DeepMind, and the deep expertise of our security teams. This work includes new efforts to expand our partner ecosystem to provide businesses with security capabilities at every layer of the cybersecurity stack. We have only just begun to realize the power of applying generative AI to security, and we look forward to continuing to leverage this expertise for our customers and drive advancements across the security community.

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This New Offering of Google Cloud Brings AI and Data Together!

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At the data cloud summit, Google Cloud unveils unified data and AI offerings to empower data analysts fully leverage user-friendly, accessible ML tools, and enable data scientists can get the most out of their organization’s data. Read more!

Without AI, you’re not getting the most out of your data.
Without data, you risk stale, out-of-date, suboptimal models.

But most companies are still struggling with how to keep these highly interdependent technologies in sync and operationalize AI to take meaningful action from data.

We’ve learned from Google’s years of experience in AI development how to make data-to-AI workflows as cohesive as possible and as a result our data cloud is the most complete and unified data and AI solution provider in the market. By bridging data and AI, data analysts can take advantage of user-friendly, accessible ML tools, and data scientists can get the most out of their organization’s data. All of this comes together with built-in MLOps to ensure all AI work — across teams — is ready for production use.

In this blog we’ll show you how all of this works, including exciting announcements from the Data Cloud Summit:

Vertex AI Workbench is now GA bringing together Google Cloud’s data and ML systems into a single interface so that teams have a common toolset across data analytics, data science, and machine learning. With native integrations across BigQuery, Spark, Dataproc, and Dataplex data scientists can build, train and deploy ML models 5X faster than traditional notebooks.

Introducing Vertex AI Model Registry, a central repository to manage and govern the lifecycle of your ML models. Designed to work with any type of model and deployment target, including BigQuery ML, Vertex AI Model Registry makes it easy to manage and deploy models.

Use ML to get the most out of your data, no matter the format
Analyzing structured data in a data warehouse, like using SQL in BigQuery, is the bread and butter for many data analysts. Once you have data in a database, you can see trends, generate reports, and get a better sense of your business. Unfortunately, a lot of useful business data isn’t in the tidy tabular format of rows and columns. It’s often spread out over multiple locations and in different formats, frequently as so-called “unstructured data” — images, videos, audio transcripts, PDFs — can be cumbersome and difficult to work with.

Here, AI can help. ML models can be used to transcribe audio and videos, analyze language, and extract text from images—that is, to translate elements of unstructured data into a form that can be stored and queried in a database like BigQuery. Google Cloud’s Document AI platform, for example, uses ML to understand documents like forms and contracts. Below, you can see how this platform is able to intelligently extract structured text data from an unstructured document like a resume. Once this data is extracted, it can be stored in a data warehouse like BigQuery.

Bring machine learning to data analysts via familiar tools


Today, one of the biggest barriers to ML is that the tools and frameworks needed to do ML are new and unfamiliar. But this doesn’t have to be the case. BigQuery ML, for example, allows you to train sophisticated ML models at scale using SQL code, directly from within BigQuery. Bringing ML to your data warehouse alleviates the complexities of setting up additional infrastructure and writing model code. Anyone who can write SQL code can train a ML model quickly and easily.

Easily access data with a unified notebook interface


One of the most popular ML interfaces today are notebooks: interactive environments that allow you to write code, visualize and pre-process data, train models, and a whole lot more. Data scientists often spend most of their day building models within notebook environments. It’s crucial, then, that notebook environments have access to all of the data that makes your organization run, including tools that make that data easy to work with.

Vertex AI Workbench, now generally available, is the single development environment for the entire data science workflow. Integrations across Google Cloud’s data portfolio allow you to natively analyze your data without switching between services:

Cloud Storage: access unstructured data

BigQuery: access data with SQL, take advantage of models trained with BigQuery ML

Dataproc: execute your notebook using your Dataproc cluster for control

Spark: transform and prepare data with autoscaling serverless Spark

Below, you’ll see how you can easily run a SQL query on BigQuery data with Vertex AI Workbench.

But what happens after you’ve trained the model? How can both data analysts and data scientists make sure their models can be utilized by application developers and maintained over time?

Go from prototyping to production with MLOps


While training accurate models is important, getting those models to be scalable, resilient, and accurate in production is its own art, known as MLOps. MLOps allow you to:

  • Know what data your models are trained on
  • Monitor models in production
  • Make training process repeatable
  • Serve and scale model predictions
  • A whole lot more! (See the “Practitioners Guide to MLOps” whitepaper for a full and detailed overview of MLOps)

Built-in MLOps tools within Vertex AI’s unified platform remove the complexity of model maintenance. Practical tools can help with everything from training and hosting ML models, managing model metadata, governance, model monitoring, and running pipelines – all critical aspects of running ML in production and at scale.

And now, we’re extending our capabilities to make MLOps accessible to anyone working with ML in your organization.

Easy handoff to MLOps with Vertex AI Model Registry

Today, we’re announcing Vertex AI Model Registry, a central repository that allows you to register, organize, track, and version trained ML models and is designed to work with any type of model and deployment target, whether that’s through BigQuery, Vertex AI, AutoML, custom deployments on GCP or even out of the cloud.

Vertex AI Model Registry is particularly beneficial for BigQuery ML. While BigQuery ML brings the powerful scalability of BigQuery for batch predictions, using a data warehouse engine for real-time predictions just isn’t practical. Furthermore, you might start to wonder how to orchestrate your ML workflows based in BigQuery. You can now discover and manage BigQuery ML models and easily deploy those models to Vertex AI for real-time predictions and MLOps tools.

End-to-End MLOps with pipelines

One of the most popular approaches to MLOps is the concept of ML pipelines: where each distinct step in your ML workflow from data preparation to model training and deployment are automated for sharing and reliably reproducing.

Vertex AI Pipelines is a serverless tool for orchestrating ML tasks using pre-built components or your own custom code. Now, you can easily process data and train models with BigQuery, BigQuery ML, and Dataproc directly within a pipeline. With this capability, you can combine familiar ML development within BigQuery and Dataproc into reproducible, resilient pipelines and orchestrate your ML workflows faster than ever.

See an example of how this works with the new BigQuery and BigQuery ML components.

Learn more about how to use BigQuery and BigQuery ML components with Vertex AI Pipelines.

Learn more and get started


We’re excited to share more about our unified data and AI offering today at the Data Cloud Summit. Please join us for the spotlight session on our “AI/ML strategy and product roadmap” or the “AI/ML notebooks ‘how to’ session.

And if you’re ready to get hands on with Vertex AI, check out these resources:

Codelab: Training an AutoML model in Vertex AI

Codelab: Intro to Vertex AI Workbench

Video Series: AI Simplified: Vertex AI

GitHub: Example Notebooks

Training: Vertex AI: Qwik Start

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CCAI Insights: Answer Customers’ Queries & Understand Them Better with Conversation Data

With CCAI Insights, businesses can drive contact center efficiency, solve customer problems and leverage data from customer interactions to understand them better!

CCAI Insights, a core piece of the Google Cloud’s Contact Center AI product suite is built to help contact center management dive into data to adjust business needs, preempt problems with timely analysis of customer conversations and keep agents prepared. Additionally, businesses can automatically feed data into Insights from other areas of CCAI like Dialogflow CX or another product sources. Watch the video to find out more benefits and capabilities of CCAI Insights in elevating CX.

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Poor Product Discovery Causes Shoppers’ Abandonment, Time to Augment ‘Search Experience’ with Google’s Retail Search!

How many times has a shopper searched for a product on a store’s website only to get results that aren’t relevant—or worse, provided no search results at all? While most ecommerce sites have search capabilities, few accomplish their ultimate goal: making it easy for customers to discover the products they

Case Study

BK Medical’s Lift and Shift of SAP Environs on Google Cloud Results in Real-time Success

BK Medical is known for designing active imaging systems to help care providers visualize anatomy and provide real-time guidance to aid surgical interventions. After becoming an entity independent of the parent company, Analogic corporation, BK Medical decided to separate its SAP environs from the latter, and move into cloud. After

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