Organizations are pressed with the need to engage, retain, and upskill employees with many positions staying fully or partially remote as the pandemic continues. The Center for Digital Government (CDG) reports that 74% of state and local governments believe they will continue hybrid operations for the long-term. This transition is the latest in a long list of reasons agencies are looking for solutions to help train their workforce digitally. Some have found Google Classroom to be the perfect solution.

The State of Iowa knew about the advantages of digital classrooms even before the pandemic. They were already successfully using Google Classroom for in-person training, making the transition to digital seamless when the state closed down. Jessica Van Heuveln, a Google support specialist for the State of Iowa CIO’s Office, says the switch to digital doesn’t deprive workers of hands-on training. “You can use Google Classroom for many different environments, so if you’re doing self-taught, in-person or virtual training, it’s going to work with all those approaches.”

The logistics of a digital classroom

Iowa uses Google Classroom to onboard and upskill employees as well as train volunteers. When the pandemic shifted the state’s workforce to 70% working from home, they needed a  platform that could not only handle a vast range of topics and teaching styles to support remote workers but also scale to meet their demand. Van Heuveln notes that Google Classroom was particularly helpful for handling compliance training, especially with its integration with Google Meet. These trainings often require an entire sector of the workforce to attend a single class with more than 100 attendees, according to Van Heuveln. The logistics of these larger sessions cuts down on the number of total sessions the state needs to host. Iowa also found that employees were less apprehensive about learning when they could do it from the comfort of their own homes.

Iowa follows a train-the-trainer model to train employees expected to instruct using Google Classroom. Trainers working in departments across the state learn to use Google Classroom to create and host virtual learning experiences specific to their own departments. 

Collaborative classrooms made simple

Google Classroom meets many needs for Iowa, such as setting up training, managing attendance, reviewing uploaded coursework, and communicating with attendees. Both course attendees and trainers have everything they need in one place, and robust engagement tools help attendees stay focused while giving trainers the feedback they need from their lessons. Built-in survey options let trainers gauge attendee knowledge, and the chat function ensures no one ever misses a question. The reporting dashboard gives trainers access to analytics to track engagement and attendance, providing insights that can improve future training sessions.

Google Classroom also makes it easier to ensure attendees stay on board throughout the training program. Coursework can be uploaded directly into Google Classroom, and training sessions can be recorded and archived. This feature allows employees to work at their own pace or lets them catch up when a scheduling conflict means they might miss a session.

The enterprise version of Google Classroom Iowa uses interfaces with other Google Workspace tools such as Google Meet, Google Calendar, Google Drive, and Gmail, which streamlines training and leads to more collaboration between employees and trainers. It can also interface with applications from other providers, further boosting its utility as an effective virtual classroom. Google Drive stores training materials securely. Lastly, Google Classroom enterprise comes with 24/7 support to make sure agencies always have everything they need for success.

Helping employees be better prepared to serve

Google Classroom can be a powerful part of any training program, whether it be digital or in-person. Building virtual connections empowers organizations to deliver better experiences. Google Classroom is helping the State of Iowa accomplish this for their constituents. Designed to scale and be accessible from anywhere, the platform helps public employees better serve the public. Virtual training strategies are essential for agencies that are looking to grow their workforce and build employee skill levels. The most important thing, however, is that training programs enable employees to further your agency’s mission. To learn more about Google Classroom and see more solutions designed with government in mind, check out the Google Cloud for government page.

Cloud engineers face a constant barrage of new cloud services, products, and innovations. By late 2021, Google Cloud alone had released thousands of new features across hundreds of services. Couple this with other technologies and service releases, and it quickly becomes a herculean task for engineers to navigate, consume, and stay current on the ever changing technology landscape. We have heard from engineers this often leads to anxiety and frustration as engineers struggle to keep up. They are faced with a plethora of training options but often lack the time and funding. 

Google Cloud has reinvigorated technical training to make it more informative and applicable to public sector customers and partners. We aim to maximize your training experience so you can get targeted training when you need it. The Google Cloud Public Sector Technical Learning Series addresses customer feedback and provides fun and practical training. Sessions are currently running every two weeks. 

“Short and sweet” technical topics geared to subjects you care about

Generic training doesn’t always resonate with public sector technologists. Our new curriculum targets specific public sector use cases, is delivered by customer engineers, and can be accomplished in less than two hours.  This means participants can apply the learnings directly to real-life challenges quickly. 

Easy to find, easy to enroll 

Training opportunities should always be at your fingertips. Our automated training platform will ensure that you only need to enroll once. The system will automatically notify you of upcoming sessions so you can plan in advance and at your convenience. Sessions will be offered on a recurring basis to meet the needs of your organization.

Fun and engaging

Typical training sessions often include a sea of glazed eyes, unresponsive to basic prompts, falling asleep at our desks, we have all been there. But it doesn’t have to be this way. Our goal is to infuse Google culture into our training through interactive exchanges and tangible rewards to keep participants inspired and engaged.

Traditional technology training doesn’t always help you navigate the nuts and bolts of how to effectively introduce a product into an organization. But we know that technology doesn’t operate in isolation; it supports and becomes part of a living organism, managed by humans and confined by other components of an organization’s structure (e.g. existing systems or decentralized business units). 

Part of a larger community of like-minded engineers

Learning with – and from – a community of peers is one way to overcome the challenges and complexities of applying new technology within a complex organization. We created the Public Sector Connect community for this very reason. It is one example of how we surface best practices for public sector innovators. During weekly “Coffee Hours” and working sessions, our community members share their journey and lessons learned with each other. We know that innovation evolves through iteration and diverse perspectives, and Public Sector Connect is committed to helping surface critical challenges and solutions, and connecting those who are solving similar problems. Join the community today.

About Tencent Africa

Tencent Africa is dedicated to making every day easier for customers and brands. Opening its doors in 2013 as WeChat Africa, the company is responsible for WeChat operations on the continent.

Industries: Technology

Location: South Africa

About Siatik Systems

Founded in 2008, South Africa-based Siatik Systems is a leading Google Cloud Platform solutions provider with a focus on cloud integration services, information technology consulting services, and bespoke software engineering solutions.

Industries:

Location:

As one of Africa’s leading technology companies, Tencent Africa is responsible for WeChat operations on the continent. WeChat Africa has successfully launched a number of features including the WeChat Wallet, a mobile payment service for smartphones, which enables seamless and secure transactions for friends to send money to one another, cash money out at Standard Bank ATMs, use at accredited retailers, and make purchases from any SnapScan merchant in South Africa. Under the new name, Tencent Africa recently launched two new mobile products, JOOX, a mobile music streaming application, and VOOV, a social live streaming application.

When China’s Tencent brought its hugely popular instant messaging service WeChat to South Africa, it faced a near saturated market. To gain traction, Tencent Africa had to showcase WeChat’s versatility as a platform that goes far beyond just instant messaging. Engaging with local financial partners helped WeChat launch a WeChat Wallet to facilitate electronic payments, while providing exclusive content from South African cultural figures helped bring the platform extra publicity.

As WeChat started to grow its customer base, its on-premises infrastructure was stretched beyond its limits and the company looked for a cloud-based solution. After evaluating all its options, Tencent Africa found Google Cloud Platform best suited its needs.

“We’re a growing business and constantly upgrading our infrastructure. Getting new servers was becoming quite expensive so we wanted a cloud-based solution to reduce costs,” says Christoff Albertyn, Head of Technology at Tencent Africa. “When we did some latency testing, Google came out on top, so it made sense to go with them. Everybody loves Google, it’s a great brand. Just knowing a company like Google is behind it gives you peace of mind.”

Building a platform to scale

Instant messaging services need a stable infrastructure, the ability to scale at speed, and lightning fast performance. When Tencent Africa built an Official Accounts API to run a number of services on WeChat, to help companies engage with users on the platform, latency was its main concern. The Official Accounts services had to deliver replies over WeChat in under five seconds or the connection would drop.

Between the API on-premises servers in South Africa and WeChat’s main servers in China, Tencent Africa’s services regularly hit the limits of the permissible response time. In addition, by 2015, WeChat was starting to garner more customers across South Africa and Tencent Africa had to provision more servers. The on-premises servers were simply being asked to do too much, and expansion was proving expensive, so the company looked for a cloud-based solution.

Before committing to anything, Tencent Services did a thorough latency test of several cloud-based solutions. Google Cloud Platform came top. Tencent also engaged the help of Siatik, a Google Partner, to gauge what solutions best fit the company’s needs and help implement them. Siatik customers span both the public and private sectors and its consultants are regularly engaged in the health care, education, financial and technology industries. In order to provide leading technology solutions, it partners with industry leaders, such as Google, to provide best-of-breed infrastructure and cloud platform solutions to its customers.

“Siatik was a great partner to work with,” says Christoff. “Any questions I had, I could just pick up the phone and whatever it was they’d help me out. They were also able to get some of the team from Google to come to our offices and see how we worked, which was really good.”

With a simple, clean interface in Google Compute Engine, the company was able to spin up virtual instances very quickly and begin migrating its stack to Google. When it became more comfortable with Google Cloud Platform features, Tencent used Google Cloud SQL and Google BigQuery to manage its data streams, and Google Cloud Storage to store them safely.

From day one, it was very smooth. The interface was amazing—Google must have spent a long time perfecting it because it was so easy to use says Christoff. “I set up the first virtual machine in no time without any struggles.”

In addition to powerful hardware from Google Compute Engine, the fast, global network from Google helped to speed up performance. With the infrastructure ported over to Google, Tencent also brought in G Suite as an office productivity solution, which eased the pressure on its servers even more. Throughout the process, Siatik were on hand to advise and provide technical guidance whenever any issues came up.

What I really like is how quickly you can spin servers up. There’s no messing about and the interface is really easy to use, says Christoff. “You can have a virtual machine running in just a few minutes. It’s very impressive.”

Cutting costs, raising expectations

Google Cloud Platform helped Tencent Africa to slash its latency. Before the migration, pings to the Chinese servers and back would regularly take 180 milliseconds. Afterwards, this fell to around 35 milliseconds, helping to ensure smooth service to Tencent’s South African customers. Google offers innovative pricing, such as per-minute billing and sustained use discounts, which helped significantly cut server costs compared to an equivalent on-premises solution.

As its customer base grew, and Tencent Africa began to release new products, the ease of use of Google Compute Engine meant that spinning up new servers took minutes instead of hours and allowed the company to scale up and down at speed. Exploring products such as Kubernetes for rapid deployment or TensorFlow for machine learning, Tencent Africa continues to evolve and experiment with new products to keep WeChat a growing success in South Africa.

“Initially, we just used per-minute billing, but when I saw how much work we were doing with Google BigQuery and Google Cloud SQL, we started to generate sustained-use discounts, which helped save us a lot of money,” says Christoff. “The other great thing is, Google Cloud Platform monitors how you’re using it and tells you what else you can do to reduce costs.”

The COVID-19 pandemic brought dramatic changes to the financial services industry. Already under pressure from nimble young fintechs to modernize, established banks and insurers were undergoing incremental digital transformation. But in 2020, they hit the gas pedal. Branches closed and remote work became the norm. Almost overnight, employees needed secure remote access to corporate systems, and customers expected to be able to complete even complex transactions whenever they wanted, on whatever device. Even as things return to normal, many of these shifts are likely to be permanent. According to Forrester Research, nearly 90% of global financial services CIOs and SVPs believe that improving their application portfolio is key to improving customer experience and driving revenue.¹ The problem? Replacing legacy systems with cloud-based SaaS enterprise software is a massive, time- and resource-intensive process. 

IDG’s recently completed white paper, Financial Services Spotlight: Elevating agility and security in the cloud, highlights an alternative to the all-or-nothing approach to replatforming: “lifting and shifting” on-premises applications and workloads to the cloud without rewriting them. In this way, you keep your organization’s familiar architecture, but give it the scalability and cutting-edge technology of a modern cloud environment. That’s the promise of Google Cloud VMware Engine brings to the financial services industry.

Here’s a quick overview of the insights that the IDG study uncovers. Download the complete white paper.

Simpler migration, rich rewards

Google Cloud VMware Engine helps financial services companies seamlessly migrate and run 

VMware workloads natively on Google Cloud. Once in the cloud, firms can take advantage of Google Cloud services, access a robust third-party cloud ecosystem, and use the same VMware tools, processes, and policies their teams already know. The IDG study found that migrating to Google Cloud with Google Cloud VMware Engine offers multiple benefits:

1. Create new customer experiences. Migrating to Google Cloud puts modern, cloud-native architectures and technologies — such as containers and microservices — easily within reach. These make it possible for financial institutions to quickly and securely launch new applications and update them on a continuous basis using DevOps pipelines. They also allow firms to craft more personalized customer experiences across channels using Google Cloud’s native AI and data analytics.
2. Deliver new services. After migrating, financial services organizations can connect to multiple third-party service providers via cloud-based APIs to bring new, diverse services to their customers — without having to build from scratch. 
3. Make the best use of IT resources. When your data and applications reside in Google Cloud, you’re no longer constrained by the physical storage and compute limits of on-premises infrastructure. This means your company can match capacity to demand — even during unexpected peaks. You also gain more visibility into your hybrid cloud environment with Google Cloud’s operations suite, which offers intelligent analysis and easier troubleshooting for your platform and applications.
4. Gain fresh insights. The key to understanding what customers need and when they need it resides within your data, and data analytics in the cloud help you uncover those insights. Your company can connect to Google Cloud’s serverless data warehouse, BigQuery, which leverages data to deliver valuable insights for personalized customer experiences, rich compliance reporting, new product development, intelligent fraud detection, and more. 
5. Choose what to move. Data governance regulations and requirements specific to the financial services industry mean that some data must remain on premises. Google Cloud VMware Engine lets you easily manage a hybrid cloud/on-premises environment to keep sensitive data fully under your control.
6. Become more resilient. Google Cloud VMware Engine gives financial services firms a distributed architecture and centralized control for their applications to support vital business continuity functions, such as backup and disaster recovery. This is on top of the performance and availability of Google Cloud’s global infrastructure.
7. Improve security. Using cloud-native application frameworks, administrators can issue patches and software updates centrally and automatically across their organizations. This reduces the risk of errors and security vulnerabilities. Firms also tap into the security features and capabilities of Google Cloud, including always-on encryption and AI-powered threat detection.
8. Redirect IT resources. Migrating virtualized workloads to the cloud can free up talent and budget to develop new products and services — time that was previously spent on maintaining complex on-premises infrastructure. That means less effort spent keeping the lights on, and more resources directed toward creating innovative and differentiating customer experiences.

IDG research concluded that migrating business applications to Google Cloud with Google Cloud VMware Engine can help financial services companies stay ahead of change without incurring further technical debt from their legacy IT systems. Working with cloud-based systems can give your financial services company much of the scale, speed, and agility of a startup while still enjoying the benefits of being an established organization.

Read the complete white paper to learn more about the ways in which Google and VMware work together to accelerate digital transformation for financial services firms.

^{1. Vmware-forrester-financial-services-modern-app-report.pdf, A commissioned study conducted by Forrester Consulting on behalf of VMware, 2020}