Google Cloud’s Professional Services Organization (PSO) engages with customers to ensure effective and efficient operations in the cloud, from the time they begin considering how cloud can help them overcome their operational, business or technical challenges, to the time they’re looking to optimize their cloud workloads. 

We know that all parts of the cloud journey are important and can be complex.  In this blog post, we want to focus specifically on the migration process and how PSO engages in a myriad of activities to ensure a successful migration.

As a team of trusted technical advisors, PSO will approach migrations in three phases:

1. Pre-Migration Planning
2. Cutover Activities
3. Post-Migration Operations

While this post will not cover in detail all of the steps required for a migration, it will focus on how PSO engages in specific activities to meet customer objectives, manage risk, and deliver value.  We will discuss the assets, processes and tools that we leverage to ensure success.

Pre-Migration Planning

Assess Scope

Before the migration happens, you will need to understand and clarify the future state that you’re working towards.  From a logistical perspective, PSO will be helping you with capacity planning to ensure sufficient resources are available for your envisioned future state.

While migration into the cloud does allow you to eliminate many of the considerations for the physical, logistical, and financial concerns of traditional data centers and co-locations, it does not remove the need for active management of quotas, preparation for large migrations, and forecasting.  PSO will help you forecast your needs in advance and work with the capacity team to adjust quotas, manage resources, and ensure availability. 

Once the future state has been determined, PSO will also work with the product teams to determine any gaps in functionality.  PSO captures feature requests across Google Cloud services and makes sure they are understood, logged, tracked, and prioritized appropriately with the relevant product teams.  From there, they work closely with the customer to determine any interim workarounds that can be leveraged while waiting for the feature to land, as well as providing updates on the upcoming roadmap.  

Develop Migration Approach and Tooling

Within Google Cloud, we have a library of assets and tools we use to assist in the migration process.  We have seen these assets help us successfully complete migrations for other customers efficiently and effectively.

Based on the scoping requirements and tooling available to assist in the migration, PSO will help recommend a migration approach.  We understand that enterprises have specific needs; differing levels of complexity and scale; regulatory, operational, or organization challenges that will need to be factored into the migration.  PSO will help customers think through the different migration options and how all of the considerations will play out.

PSO will work with the customer team to determine the best migration approach for moving servers from on-prem to Google Cloud. PSO will walk customers through different migration approaches, such as refactoring, lift-shift, or new installs. From there, the customer can determine the best fit for their migration. PSO will provide guidance on best practices and use cases from other customers with similar use cases. 

Google offers a variety of cloud native tools that can assist with asset discovery, the migration itself, and post-migration optimization. PSO, as one example, will help work with project managers to determine the best tooling that accommodates the customer’s requirements for migrating servers. PSO will also engage Google product team to ensure the customer fully understands the capabilities of each tool and the best fit for the use case. Google understands from a tooling perspective, one size does not fit all, thus PSO will work with the customer on determining the best migration approach and tooling for different requirements. 

Cutover Activities

Once all of the planning activities have been completed, PSO will assist in making sure the cutover is successful.

During and leading up to critical customer events, PSO can provide proactive event management services which deliver increased support and readiness for key workloads.  Beyond having a solid architecture and infrastructure on the platform, support for this infrastructure is essential and TAMs will help ensure that there are additional resources to support and unblock the customer where challenges arise.

As part of event management activities, PSO liaises with the Google Cloud Support Organization to ensure quick remediation and high resilience for situations where challenges arise.  A war room is usually created to facilitate quick communication about the critical activities and roadblocks that arise.  These war rooms can give customers a direct line to the support and engineering teams that will triage and resolve their issues.

Post-Migration Activities

Once cutover is complete, PSO will continue to provide support in areas such incident management, capacity planning, continuous operational support, and optimization to ensure the customer is successful from start to finish.

PSO will serve as the liaison between the customer and Google engineers. If support cases need to be escalated, PSO will ensure the appropriate parties are involved and work to get the case resolved in a timely manner. Through operational rigor, PSO will work with the customer in determining if certain Google Cloud services will be beneficial to the customer objectives. If services will add value to the customer, PSO will help enable the services so it aligns with the customer’s goal and current cloud architecture. In cases where there are missing gaps in services, PSO will proactively work with the customer and Google engineering teams to close the gaps by enabling additional functionality in the services.  

PSO will continue to work with the engineering teams to consistently review and provide recommendations on the customer’s cloud architecture in ensuring the most optimal and cost efficient design along with adhering to Google’s best practices guidelines. 

Aside from migrations, PSO is also responsible for providing continuous training of Google Cloud to customers. To ensure consistent development of Google Cloud, PSO will work with the customer to jointly develop a learning roadmap to ensure the customer has the necessary skills to succeed in delivering successful projects in Google Cloud.

Conclusion

Google PSO will be actively engaged throughout the customer’s cloud journey to ensure the necessary guidance, methodology, and tools are presented to the customer. PSO will engage in a series of activities from pre-migration planning to post migration in key areas such as capacity planning to ensure sufficient resources are allocated for future workloads to providing support on technical cases for troubleshooting. PSO will serve as a long-term trusted advisor who will be the voice of the  customer and provide the reliability and stability of the customer’s Google Cloud environment.

Click here if you’d like to engage with our PSO team on your migration. Or, you can also get started with a free discovery and assessment of your current IT landscape.

Advances in artificial intelligence (AI) and machine learning (ML) have led to increased adoption in the financial services sector. A prominent use for this technology is to assist in key compliance and risk functions, including the detection of fraud, money laundering, and other financial crimes and illicit finance, as well as trade manipulation — collectively referred to as “Risk AI/ML.” As the use of these models grows, so do questions about managing risks associated with the models. 

In particular, regulators, financial institutions, and technology service providers have been looking into whether existing Model Risk Management (MRM) guidance — which has traditionally been the regulatory regime applicable to managing model risk in the financial services industry — continues to be relevant for AI/ML models. And, if so, how should the guidance be interpreted and applied to this new technology?

As the financial sector increasingly adopts artificial intelligence and machine learning techniques, it is critical for regulators, financial companies and technology providers to work together to assure that there are clear rules of the road,” says Jo Ann Barefoot, AIR CEO and co-founder. “Updated guidelines on the responsible use of these models can help prevent novel technologies from causing harm, and can also open up better ways to combat risk in areas like money laundering, illicit finance, and fraud.

Our new white paper, written in partnership with the Alliance for Innovative Regulation (AIR), seeks to address that question, with the aim of fostering thought and dialogue among agencies, the financial services industry, risk model vendors, and entities interested in the performance, outputs, and compliance of models used to identify, mitigate, and combat risks in financial services. This white paper does not address issues that may arise with other applications of AI/ML in the financial services industry, such as consumer credit underwriting or models using generative AI or Large Language Models, which are better addressed iteratively. 

The paper argues that MRM guidance, given its broad, principles-based approach, continues to provide an appropriate framework for assessing financial institutions’ management of model risk, even for Risk AI/ML models. Working within an existing framework takes advantage of the knowledge and operational capabilities of institutions that already understand this framework, instead of having to create an entirely new approach, which generally takes longer to implement and make effective. Nonetheless, the paper recognizes that AI/ML models have unique traits and characteristics compared to conventional models, including their potential dynamism and pattern recognition capabilities. These distinctions must be in focus when considering how MRM guidance should be applied to Risk AI/ML models. 

Taking into account those unique aspects of AI/ML models, the paper offers specific observations and recommendations regarding the application of MRM guidance to Risk AI/ML models, including:

• Risk assessment: In assessing risk, it is important to recognize that AI/ML models are not inherently more risky than conventional models. A risk-tiering assessment must consider the targeted business application or process for which a model is used, as well as the model’s complexity and materiality. To assist in these assessments, regulators could clarify that the use of AI/ML alone does not place a model into a high-risk tier and publish further guidance to help set expectations regarding the materiality/risk ratings of AI/ML models as applied to common use cases.
• Safety and soundness: Due to the dynamic nature of Risk AI/ML models, reliance on extensive and ongoing testing focused on outcomes throughout the development and implementation stages of such models should be primary in satisfying regulatory expectations of soundness. To that end, the development of technical metrics and related testing benchmarks should be encouraged. Model “explainability,” while useful for purposes of understanding the specific outputs of AI/ML models, may be less effective or insufficient for establishing whether the model as a whole is sound and fit for purpose.
• Model documentation: The touchstone for the sufficiency of documentation should be what is needed for the bank to use and validate the model, and understand its design, theory, and logic. Disclosure of proprietary details, such as model code, is unnecessary and unhelpful in verifying the sufficiency of a model and would deter model builders from sharing best-in-class technology with financial institutions.
• Industry standards and best practices: Regulators should support the development of global standards and their use across the financial services and regulatory landscape by explicitly recognizing such standards as presumptive evidence of compliance with the MRM guidance and sound AI/ML risk mitigation practices. In addition, regulators should foster industry collaboration and training based on such standards.

Governance controls: Regulators should use guidance to advance the use of governance controls, including incremental rollouts and circuit breakers, as essential tools in mitigating risks associated with Risk AI/ML models.

In an era where AI technology has the potential to revolutionize financial services, we acknowledge the foresight of our regulators in setting a solid foundation and blueprint for navigating the labyrinth of potential risks through the MRM guidance,” says Philip Moyer, Global VP, AI and Business Solutions at Google Cloud. “We believe there is room for greater coherence and precision, enhanced risk-mitigation approaches, and refined best practices surrounding AI and ML risk models. Whether it’s in capacity building or information sharing, our call to action is for greater collaboration between regulators and financial institutions. We’re confident that our collective efforts today will help shape a more robust and resilient future for financial services.

We invite a discussion of additional considerations, including the importance of examiner and industry training and collaboration, as well as openness by regulators to continue to refine the MRM guidance as AI/ML technologies develop and standards emerge. 

Implementing our recommendations would advance several goals. It would help regulators, financial institutions, and technology providers work together to better serve their shared purpose of protecting the safety and soundness of the financial system. At the same time, implementing the recommendations and continuing work in this space would promote the adoption of cutting-edge technologies in the industry, including those that combat such scourges as money laundering, illicit finance, and fraud.

You can read the full white paper here.

We’re partnering with Coursera, one of the largest online learning platforms in the world, on a new ML Academy to help you sharpen your machine learning (ML) skills and learn about the latest ML technologies from Google Cloud at no-cost. The academy has three core components for you to take advantage of in July and August:

Join the ML Academy webinar to get started

Our July 22 webinar will kick off the ML Academy. During the webinar, Audrey Holmes, Senior Data Scientist at Coursera, will discuss the current market for individuals with ML skills. We will discuss key challenges ML practitioners are facing and how Google Cloud’s products and solutions are addressing these challenges. Doug Kelly, Google Cloud’s Head of AI Learning Services Portfolio, will discuss the best ways to gain ML skills and share a demo of how to train and serve a custom TensorFlow model on Vertex AI, Google Cloud’s machine learning model training and development platform. You’ll have an opportunity to ask questions throughout the webinar. 

After the webinar, you’ll receive an email with a one month free* offer from Coursera for the new Preparing for Google Cloud Certification: Machine Learning Engineer Professional Certificate. Can’t attend the webinar live? You can watch the webinar on-demand after July 22 and the offer can be claimed until August 31, 2021. 

Keep growing your ML skills with Coursera

There are nine courses in the Preparing for Google Cloud Certification: Machine Learning Engineer Professional Certificate. The courses will cover ML fundamentals, introduction to TensorFlow, production ML systems, and more to help you prepare for the Google Cloud Professional Machine Learning Engineer certification exam. The courses will include labs so you can apply the concepts you’re learning and gain real world experience. 

Demonstrate your skills with badges 

To access even more labs and gain skill badges along the way to demonstrate your knowledge, sign up for the skills challenge. When you select the ML and AI skills challenge track, you’ll get 30 days free access to labs that will walk you through BigQuery, AI Platform, ML APIs, Explainable AI, and more. 

To earn a skill badge, you’ll need to complete the labs and take a final assessment to test your skills. You’ll have the chance to earn three skill badges through the challenge: Perform Foundational Data, ML, and AI tasks; Integrate with Machine Learning APIs; and Explore Machine Learning Models with Explainable AI. 

Ready to join the ML Academy? Sign up for the July 22 webinar here to get started. 

^{*This offer is only available for those who have never previously paid for Coursera. A credit card is required to activate your first month free. After the first month is over, your subscription will auto-renew to a $49 monthly charge until you cancel your Coursera subscription.}

Notified is a leading communications cloud for events, public relations, and investor relations to drive meaningful insights and outcomes. They provide communications solutions to effectively reach and engage customers, investors, employees, and the media.

One of Notified’s Public Relations solutions is the ‘Media Contact Database’ that allows customers to discover media and influencers in a unique media database powered by AI and human-curated research. 

The goal of the initiative is to expand the scope of the AI driven, dynamically discovered influencers, and analyze online news articles using AI/ML technologies to extract entities and classify content. The prior process to extract insights from news articles provided only 30-40% of the desired results, and there were accuracy and stability issues that resulted in a lot of manual intervention.

Journalist Beat

A key outcome of the AI driven process is to identify the ‘Journalist Beat’. A Journalist Beat essentially summarizes the individual’s area of focus such as a sports writer, financial journalist etc. 

Three options were evaluated for the AI/ML process to generate the Journalist Beats :

Option 1:  Topic ML

Unsupervised ML approach to determine the commonly used terms.

• Pro: Common approach to grouping documents and determine similar text
• Con: Unbounded list of text

Option 2: ML Classification

Build classification models (supervised) to map reference articles to ‘Beats’ 

• Pro: Aligns to ‘Research Analytics’ existing processes
• Con: Time to build and maintain ML models for hundreds of beats.

Option 3: GCP Context Classification

Leverage GCP’s Natural Language API for initial classification and as input to Notified single model

• Pro: Aligns to ‘Research Analytics’ without building ML models.

Ultimately the GCP Natural Language API solution was chosen because of the speed of execution and a high level of accuracy with the pretrained models. The Notified team was able to launch the product feature within a few weeks, without ever needing to do extensive data collection and train the models. 

Here is the high level process that was implemented for Journalist Beats.

Since Notified supports curated media contacts globally, news articles were instantly translated to English using GCP Translation API. GCP Natural Language API’s solution to classify text was used to analyze the translated text and generate the list of content categories.

Solution Architecture

Here is a sample solution architecture for the ‘Discovered Journalist’ process.

Three core principles guided the above architecture – Serverless & Fully Managed, Scalability & Elasticity for flexibility and to optimize costs, API led real-time processing.

In addition to the GCP Natural Language API and Translation API below are a few serverless GCP products that were part of the automated solution:

• BigQuery is Google Cloud’s fully managed, petabyte-scale, and cost-effective analytics data warehouse that lets you run analytics over vast amounts of data in near real time.
• Cloud Run is a fully managed serverless platform that can be used to develop and deploy highly scalable containerized applications.
• Cloud Tasks is a fully managed service that allows you to manage the execution, dispatch, and delivery of a large number of distributed tasks.

The powerful pre-trained models of the Natural Language API provide a comprehensive set of features to apply natural language understanding to applications such as sentiment analysis, entity analysis, entity sentiment analysis, content classification, and syntax analysis. 

Notified looks ahead to super-scaling

In an effort to even further improve its best in class ‘Media Contact Database’, Notified looks to super scale the above AI driven Influencer Discovery process to the order of 100+ million news articles per month. It plans to expand the scope of entities extracted from the news articles and provide a news exploration service for its customers by performing intelligent entity-based searches.To watch your markets evolve, see how competitors add AI insights. To actually stay in the market, make AI the main driver of your product road maps. GCP Natural Language API accelerated our ability to adopt AI at scale.Thomas Squeo, CTO, Notified

Acknowledgments

We’d like to thank our collaborators at Google and Notified for making this blog post possible. Thanks to Arpit Agrawal at MediaAgility for contributing to this blog post.

To learn more about how Google Cloud Natural Language AI can help your enterprise, try out an interactive demo and take the next step, visit the product overview page here.

June is the month that holds the summer solstice, and some of us in the northern hemisphere get to enjoy the longest days of sunshine out of the entire year. We used all the hours we could in June to deliver a flurry of new features across BigQuery, Dataflow, Data Fusion, and more.  Let’s take a look!

Simple, Sophisticated, and Secure

Usability is a key tenant of our data analytics development efforts. Our new user-friendly BigQuery improvements this month include:

• Flexible data type casting
• Formatting to change column descriptions 
• GRANT/REVOKE access control commands using SQL

We hope this will delight data analysts, data scientists, DBAs, and SQL-enthusiasts who can find out more details in our blog here.

Beyond simplifying commands, we also recognize that it’s equally important to have more sophistication when dealing with transactions. That’s why we introduced multi-statement transactions in BigQuery.

As you probably know, BigQuery has long supported single-statement transactions through DML statements, such as INSERT, UPDATE, DELETE, MERGE and TRUNCATE, applied to one table per transaction. With multi-statement transactions, you can now use multiple SQL statements, including DML, spanning multiple tables in a single transaction. 

This means that any data changes across multiple tables associated with all statements in a given transaction are committed atomically (all at once) if successful—or all rolled back atomically in the event of a failure. 

We also know that organizations need to control access to data, down to the granular level and that, with the complexity of data platforms increasing day by day, it’s become even more critical to identify and monitor who has access to sensitive data. 

To help address these needs,  we announced the general availability of BigQuery row-level security. This capability gives customers a way to control access to subsets of data in the same table for different groups of users. Row-level security in BigQuery enables different user personas access to subsets of data in the same table and can easily be created, updated, and dropped using DDL statements. To learn more, check out the documentation and best practices.

Simple, Safe, and Smart

Beyond building a simpler, more sophisticated and more secure data platform for customers, our team has been focused on providing solutions powered by built-in intelligence. One of our core beliefs is that for machine learning to be adopted and useful at scale, it must be easy to use and deploy.  

BigQuery ML, our embedded machine learning capabilities, have been adopted by 80% of our top customers around the globe and it has become a cornerstone of their data to value journey.  

As part of our efforts, we announced the general availability of AutoML tables in BigQuery ML.  This no-code solution lets customers automatically build and deploy state-of-the-art machine learning models on structured data. With easy integration with Vertex AI, AutoML in BQML makes it simple to achieve machine learning magic in the background. From preprocessing data to feature engineering and model tuning all the way to cross validation, AutoML will “automagically” select and ensemble models so everyone—even non-data scientists—can use it.   

Want to take this feature for a test drive? Try it today on BigQuery’s NYC Taxi public dataset following the instructions in this blog! 

Speaking of public datasets, we also introduced the availability of Google Trends data in BigQuery to enable customers to measure interest in a topic or search term across Google Search.  This new dataset will soon be available in Analytics Hub and will be anonymized, indexed, normalized, and aggregated prior to publication. 

Want to ensure your end-cap displays are relevant to your local audience?  You can take signals from what people are looking for in your market area to inform what items to place. Want to understand what new features could be incorporated into an existing product based on what people are searching for?  Terms that appear in these datasets could be an indicator of what you should be paying attention to.

All this data and technology can be put to use to deploy critical solutions to grow and protect your business. For example,  it can be difficult to know how to define anomalies during detection. If you have labeled data with known anomalies, then you can choose from a variety of supervised machine learning model types that are already supported in BigQuery ML. 

But what if you don’t know what kind of anomaly to expect, and you don’t have labeled data? Unlike typical predictive techniques that leverage supervised learning, organizations may need to be able to detect anomalies in the absence of labeled data. 

That’s why, we were particularly excited to announce the public preview of new anomaly detection capabilities in BigQuery ML that leverage unsupervised machine learning to help you detect anomalies without needing labeled data.  

Our team has been working with a large number of enterprises who leverage machine learning for better anomaly detection. In financial services for example, customers have used our technology to detect machine-learned anomalies in real-time foreign exchange data.  

To make it easier for you to take advantage of their best practices, we teamed up with Kasna to develop sample code, architecture guidance, and a data synthesizer that generates data so you can test these innovations right away. 

Simple, Scalable, and Speedy

Capturing, processing and analyzing data in motion has become an important component of our customer architecture choices. Along with batch processing, many of you need the flexibility to stream records into BigQuery so they can become available for query as they are written.  

Our new BigQuery Storage Write API combines the functionality of streaming ingestion and batch loading into a single API. You can use it to stream records into BigQuery or even batch process an arbitrarily large number of records and commit them in a single atomic operation.

Flexible systems that can do batch and real-time in the same environment is in our DNA: Dataflow, our serverless, data processing service for streaming and batch data was built with flexibility in mind.  

This principle applies not just to what Dataflow does but also how you can leverage it—whether you prefer using Dataflow SQL right from the BigQuery web UI, Vertex AI notebooks from the Dataflow interface, or the vast collection of pre-built templates to develop streaming pipelines.

Dataflow has been in the news quite a bit recently. You might have noted the recent introduction of Dataflow Prime, a new no-ops, auto-tuning functionality that optimizes resource utilization and further simplifies big data processing. You might have also read that Google Dataflow is a Leader in The 2021 Forrester Wave™: Streaming Analytics, giving Dataflow a score of 5 out of 5 across 12 different criteria.  

We couldn’t be more excited about the support the community has provided to this platform. The scalability of Dataflow is unparalleled and as you set your company up for more scale, more speed, and “streaming that screams”, we suggest you take a look at what leaders at Sky, RVU or Palo Alto Networks have already accomplished.

If you’re new to Dataflow, you’re in for a treat: this past month, Priyanka Vergadia (AKA CloudGirl) released a great set of resources to get you started. Read her blog here and watch her introduction video below!

https://youtube.com/watch?v=WRspZRG9e90%3Fenablejsapi%3D1%26

Simple structure that sticks together

We thrive to be the partner of choice for your transformation journey, regardless where your data comes from and how you choose to unify your data stack.  

Our partners at Tata Consultancy Services (TCS) recently released research that highlights the importance of a unifying digital fabric and how data integration services like Google Cloud Data Fusion can enable their clients to achieve this vision.

We also  announced SAP Integration with Cloud Data Fusion, Google Cloud’s native data integration platform, to seamlessly move data out of SAP Business Suite, SAP ERP and S4/HANA. To date, we provide more than 50 pipelines in Cloud Data Fusion to rapidly onboard SAP data.  

This past month, we introduced our SAP Accelerator for Order to Cash.  This accelerator is a sample implementation of the SAP Table Batch Source feature in Cloud Data Fusion and will help you get started with your end-to-end order to cash process and analytics. 

It includes sample Cloud Data Fusion pipelines that you can configure to connect to your SAP data source, perform transformations, store data in BigQuery, and set up analytics in Looker. It also comes with LookML dashboards which you can access on Github.

Countless great organizations have chosen to work with Google for their SAP data. In June, we wrote about ATB Financial’s journey and how the company uses data to better serve over 800,000 customers, save over CA$2.24 million in productivity, and realize more than CA$4 million in operating revenue through “D.E.E.P”, a data exposure enablement platform built around BigQuery.

Finally, if you are an application developer looking for a unified platform that brings together data from Firebase Crashlytics, Google Analytics, Cloud Firestore, and third party datasets, we have good news!  

This past month, we released a unified analytics platform that combines Firebase, BigQuery, Google Looker and FiveTran to easily integrate disparate data sources,  and infuse data into operational workflows for greater product development insights and increased customer experience. This resource comes with sample code, a reference guide and a great blog!  We hope you enjoy it. See you all next month!

https://youtube.com/watch?v=L25Vfzr2Ciw%3Fenablejsapi%3D1%26