Today at Google Cloud Next we are announcing innovations that will enable data teams to simplify how they work with data and derive value from it faster. These new solutions will help organizations build modern data architectures with real-time analytics to power innovative, mission-critical, data-driven applications. 

Too often, even the best minds in data are constrained by ineffective systems and technologies. A recent study showed that only 32% of companies surveyed gained value from their data investments. Previous approaches have resulted in difficult to access, slow, unreliable, complex, and fragmented systems. 

At Google Cloud, we are committed to changing this reality by helping customers simplify their approach to data to build their data clouds. Google Cloud’s data platform is simply unmatched for speed, scale, security, and reliability for any size organization with built-in, industry-leading machine learning (ML) and artificial intelligence (AI), and an open standards-based approach.

Vertex AI and data platform services unlock rapid ML modeling 

With the launch of Vertex AI in May 2021, we empowered data scientists and engineers to build reliable, standardized AI pipelines that take advantage of the power of Google Cloud’s data pipelines. Today, we are taking this a step further with the launch of Vertex AI Workbench, a unified user experience to build and deploy ML models faster, accelerating time-to-value for data scientists and their organizations. We’ve integrated data engineering capabilities directly into the data science environment, which lets you ingest and analyze data, and deploy and manage ML models, all from a single interface.

Data scientists can now build and train models 5X faster on Vertex AI than on traditional notebooks. This is primarily enabled by integrations across data services (like Dataproc, BigQuery, Dataplex, and Looker), which significantly reduce context switching. The unified experience of Vertex AI let’s data scientists coordinate, transform, secure and monitor Machine Learning Operations (MLOps) from within a single interface, for their long-running, self-improving, and safely-managed AI services.

“As per IDC’s AI StrategiesView 2021, model development duration, scalable deployment, and model management are three of the top five challenges in scaling AI initiatives,” said Ritu Jyoti, Group Vice President, AI and Automation Research Practice at IDC. “Vertex AI Workbench provides a collaborative development environment for the entire ML workflow – connecting data services such as BigQuery and Spark on Google Cloud, to Vertex AI and MLOps services. As such, data scientists and engineers will be able to deploy and manage more models, more easily and quickly, from within one interface.”

Ecommerce company, Wayfair, has transformed its merchandising capabilities with data and AI services. “At Wayfair, data is at the center of our business. With more than 22 million products from more than 16,000 suppliers, the process of helping customers find the exact right item for their needs across our vast ecosystem presents exciting challenges,” said Matt Ferrari, Head of Ad Tech, Customer Intelligence, and Machine Learning; Engineering and Product at Wayfair. “From managing our online catalog and inventory, to building a strong logistics network, to making it easier to share product data with suppliers, we rely on services including BigQuery to ensure that we are able to access high-performance, low-maintenance data at scale. Vertex AI Workbench and Vertex AI Training accelerate our adoption of highly scalable model development and training capabilities.”

BigQuery Omni: Breaking data silos with cross-cloud analytics and governance

Businesses across a variety of industries are choosing Google Cloud to develop their data cloud strategies and better predict business outcomes — BigQuery is a key part of that solution portfolio. To address complex data management across hybrid and multicloud environments, this month we are announcing the general availability of BigQuery Omni, which allows customers to analyze data across Google Cloud, AWS, and Azure. Healthcare provider, Johnson and Johnson was able to combine data in Google Cloud and AWS S3 with BigQuery Omni without needing data to migrate. 

This flexible, fully-managed, cross-cloud analytics solution allows you to cost-effectively and securely answer questions and share results from a single pane of glass across your datasets, wherever you are. In addition to these multicloud capabilities, Dataplex will be generally available this quarter to provide an intelligent data fabric that enables you to keep your data distributed while making it securely accessible to all your analytics tools.

Spark on Google Cloud simplifies data engineering 

To help make data engineering even easier, we are announcing the general availability of Spark on Google Cloud, the world’s first autoscaling and serverless Spark service for the Google Cloud data platform. This allows data engineers, data scientists, and data analysts to use Spark from their preferred interfaces without data replication or custom integrations. Using this capability, developers can write applications and pipelines that autoscale without any manual infrastructure provisioning or tuning. This new service makes Spark a first class citizen on Google Cloud, and enables customers to get started in seconds and scale infinitely, regardless if you start in BigQuery, Dataproc, Dataplex, or Vertex AI.

Spanner meets PostgreSQL: global, relational scale with a popular interface

We’re continuing to make Cloud Spanner, our fully managed, globally scalable, relational database, available to more customers now with a PostgreSQL interface, now in preview. With this new PostgreSQL interface, enterprises can take advantage of Spanner’s unmatched global scale, 99.999% availability, and strong consistency using skills and tools from the popular PostgreSQL ecosystem. 

This interface supports Spanner’s rich feature set that uses the most popular PostgreSQL data types and SQL features to reduce the barrier to entry for building transformational applications. Using the tools and skills they already have, developer teams gain flexibility and peace of mind because the schemas and queries they build against the PostgreSQL interface can be easily ported to another Postgres environment. Complete this form to request access to the preview.

Our commitment to the PostgreSQL ecosystem has been long standing. Customers choose Cloud SQL for the flexibility to run PostgreSQL, MySQL and SQL Server workloads. Cloud SQL provides a rich extension collection, configuration flags, and open ecosystem, without the hassle of database provisioning, storage capacity management, or other time-consuming tasks.

Auto Trader has migrated approximately 65% of their Oracle footprint to Cloud SQL, which remains a strategic priority for the company. Using Cloud SQL, BigQuery, and Looker to facilitate access to data for their users, and with Cloud SQL’s fully managed services, Auto Trader’s release cadence has improved by over 140% (year-over-year), enabling an impressive peak of 458 releases to production in a single day.

Looker integrations make augmented analytics a reality

We are announcing a new integration between Tableau and Looker that will allow customers to operationalize analytics and more effectively scale their deployments with trusted, real-time data, and less maintenance for developers and administrators. Tableau customers will soon be able to leverage Looker’s semantic model, enabling new levels of data governance while democratizing access to data. They will also be able to pair their enterprise semantic layer with Tableau’s leading analytics platform. The future might be uncertain, but together with our partners we can help you plan for it. 

We remain committed to developing new ways to help organizations go beyond traditional business intelligence with Looker. In addition to innovating within Looker, we’re continuing to integrate within other parts of Google Cloud. Today, we are sharing new ways to help customers deliver trusted data experiences and leverage augmented analytics to take intelligent action. 

First, we’re enabling you to democratize access to trusted data in tools where you are already familiar. Connected Sheets already allows you to interactively explore BigQuery data in a familiar spreadsheet interface and will soon be able to leverage the governed data and business metrics in Looker’s semantic model. It will be available in preview by the end of this year. 

Another integration we’re announcing is Looker’s Solution for Contact Center AI, which helps you gain a deeper understanding and appreciation of your customers’ full journey by unlocking insights from all of your company’s first-party data, such as contextualizing support calls to make sure your most valuable customers receive the best service. 

We’re also sharing the new Looker Block for Healthcare NLP API, which provides simplified access to intelligent insights from unstructured medical text. Compatible with Fast Healthcare Interoperability Resources (FHIR), healthcare providers, payers, and pharma companies can quickly understand the context and relationships of medical concepts within the text, and in turn, can begin to link this to other clinical data sources for additional AI and ML actions. 

Bringing the best of Google together with Google Earth Engine and Google Cloud

We are thrilled to announce the preview of Google Earth Engine on Google Cloud. This launch makes Google Earth Engine’s 50+ petabyte catalog of satellite imagery and geospatial data sets available for planetary-scale analysis. Google Cloud customers will be able to integrate Earth Engine with BigQuery, Google Cloud’s ML technologies, and Google Maps Platform. This gives data teams a way to better understand how the world is changing and what actions they can take — from sustainable sourcing, to saving energy and materials costs, to understanding business risks, to serving new customer needs. 

For over a decade, Earth Engine has supported the work of researchers and NGOs from around the world, and this new integration brings the best of Google and Google Cloud together to empower enterprises to create a sustainable future for our planet and for your business.

At Google Cloud, we are deeply grateful to work with companies of all sizes, and across industries, to build their data clouds. Join my keynote session to hear how organizations are leveraging the full power of data, from databases to analytics that support decision making to AI and ML that predict and automate the future. We’ll also highlight our latest product innovations for BigQuery, Spanner, Looker, and Vertex AI.

I can’t wait to hear how you will turn data into intelligence and look forward to connecting with you.

In recent years, the grocery industry has had to shift to facilitate a wider variety of checkout journeys for customers. This has meant ensuring a richer transaction mix, including mobile shopping, online shopping, in-store checkout, cashierless checkout or any combination thereof like buy online, pickup in store (BOPIS).  

What’s more, in the past year and a half alone grocers have had to enable consumers new ways to shop for essentials. This has included needing to rapidly integrate or build on-demand delivery apps, offer curbside pickup with near-instant fulfillment as well as support touchless and cashless checkout experiences. Searches on Google Maps for retailers in the US with curbside pickup options have increased by 9000% since March 2020, and we believe these trends from 2020 will continue to define the future of grocery shopping.

The future of grocery will require agility and openness

Firstly, the need to rapidly adapt to changing consumer habits will be the new normal. Grocers will increasingly look to digitally transform legacy retail systems and modernize point of sale (POS) platforms to deliver and scale omnichannel experiences as quickly as possible. This necessitates a more agile and open architectural approach to technology – one built on microservices and leverages APIs so that new applications and experiences can be built, integrated and delivered faster.

Automation and data-driven retailing will be table stakes

In order for retailers to blend what they’re offering in the store with digital experiences more efficiently, they will also need to automate more. For example, with automation and business intelligence, grocers can take labor that might have been tied up with tender operations and checkout and redistribute those resources to restocking shelves, curbside pick-up or improving customer experiences. 

Automation and access to real-time in-store inventory & supply chain data can also help grocers avoid the supply chain challenges seen in the early days of COVID-19. Grocers will need to find ways to leverage automation to ingest, organize, and analyze data from physical store networks, digital channels, distribution centers to better forecast demand and manage future fluctuations.

How NCR and Google Cloud are helping grocers adapt to disruption with operational agility

Helping grocers improve operational agility to address changing consumer shopping habits and to thrive during times of disruption is something that NCR and Google Cloud have teamed up to do. NCR has over 135 years of experience in retail, having invented the cash register and are continuing to help grocers innovate. NCR Emerald builds upon the company’s leadership in POS software and has turned it into a unified platform that helps grocers operate the entire store from front to back. The solution supports cashier-led checkout, self-checkout, integrated payments, merchandising, and enables regional managers and corporate employees access to the analytics and tools needed to optimize loyalty programs and promotions.

NCR has invested in a comprehensive, agile, and API-led retail architecture that lets grocers continually innovate and design new experiences as customers and the industry evolve. By running Emerald on Google Cloud, NCR can offer the solution on a subscription basis, helping grocers lower upfront capital expenditures and ensuring scalability. What’s more, NCR can tap into Google Cloud’s strength in data, analytics, and openness to deliver three key imperatives. Let’s take a look at each of these below.

Run the way grocers need to while leveraging Google Cloud as a single source of logic

Traditionally the POS system lived in the store. If disaster strikes, people still need access to food and essentials so the grocery store still needs to operate. It hardly gets more mission-critical than that. NCR Emerald is built on microservices, leveraging Kubernetes for front-of-house compute, and VMs (See graphic 1 below). This makes it easy to support lightweight clients accessible by store employees via any range of mobile devices, computer terminals, self-service kiosks, peripheral devices like receipt printers as well as legacy applications.

What’s unique is that because Emerald runs on Google Cloud, it supports all those in-store and digital touchpoints mentioned above, but also allows grocers to run lean. Emerald leverages Google Cloud as a single source of truth and operates a lot of what it does out of logic. Every sales transaction coming from every channel, including e-commerce, can be logged via NCR’s Hosted Service and centralized in BigQuery and Bigtable as a transaction data master. This enables the grocer to manage any transactional use case very consistently, whether it e supporting customers who want to purchase in one store and return in another, offering digital receipts or the ability to exchange online purchases in store. Emerald on Google Cloud can help retailers extend capabilities through the power of the cloud but not need to live exclusively in the cloud. In other words, the solution allows grocers the ability to run the way they need to.

Enable data-driven and real-time decision making for grocers

Store managers, regional managers, category managers, and others all require different cuts of the data to do their jobs effectively. However, data silos persist and how data is formatted and arranged can still remain pretty static. Therefore allowing users with different roles the ability to view and analyze that data quickly and in different ways continues to be a challenge. 

As mentioned above, Emerald leverages Google Cloud data management solutions as the central repository for transactional, behavioral, and merchandising data. Every transaction from every store and every channel can be stored via NCR Hosted Service on BigQuery and Bigtable. NCR Analytics then harnesses the advanced analytical and data visualization capabilities of Looker to help grocers get a consolidated view of their business across all channels and then allow employees to slice and dice the data they way they need to. NCR Analytics also leverages the power of Google Cloud AI and machine learning to add another level of intelligence to the retailer’s data. For example, store managers can visualize how well they’re using their real estate and see how productive lanes 1-3 are compared with 7-10 or compare self-service versus manned lanes. By mapping to the retailer’s own catalog, they can also break down category-level performance and trends.

NCR Analytics takes advantage of Google Cloud’s data pipeline to reduce processing time, with scaling and resource management provided out of the box. By letting the cloud store and process the data, NCR is providing the ability for retailers to analyze their data in near real-time across all platforms – a real game changer in the grocery business.

Open APIs let grocers continually enrich the retail experience

Finally, Emerald is built on an API-first architecture managed through Apigee. It uses the power of Apigee as an open API platform to expose how Emerald can work with other NCR applications like loyalty and promotions, and third party applications like mobile ordering and order delivery to enrich the grocery experience for employees and customers. Every API that Emerald uses is available on Apigee, allowing them to share code samples and giving developers the ability to run scripts. This approach can allow retailers the ability to innovate in a fraction of the time and cost, speeding up 3rd party integrations up front and as businesses grow. 

Take, for example, Northgate Market, a chain of 40 stores in California, that were able to transform its digital operations and enable experiences that set it apart from competitors – quickly and simply with Emerald. It took less than 6 months to go from contract to live deployment in the first store. Since then, Northgate Market has been able to extend their intelligence by leveraging the power of Looker and NCR Analytics.

Learn more about how NCR has been able to leverage an open, cloud-enabled architecture to help customers innovate across the retail, hospitality, and banking industries on the webinar “Role of APIs in Digital Transformation”. You can also learn more about how Northgate uses e-commerce to transform customer experience and gain consumer insights.

Cloud Spanner is the first scalable, enterprise-grade, globally-distributed, and strongly consistent database service built for the cloud specifically to combine the benefits of relational database structure with non-relational horizontal scale.

This combination delivers high-performance transactions and strong consistency across rows, regions, and continents with an industry-leading 99.999% availability SLA, no planned downtime, and enterprise-grade security.

Cloud Spanner revolutionizes database administration and management and makes application development more efficient.

Find out How Streak built a graph database on Cloud Spanner to wrangle billions of emails

What Are Cloud Spanner’s Strengths?

What is Cloud Spanner Useful For?

What Does it Cost?

Pricing for Cloud Spanner is simple and predictable. You are only charged for the number of nodes in your instance, the amount of storage that your tables and secondary indexes use (not pre-provisioned), and the amount of network bandwidth used. Note that there is no additional charge for replication. For more detailed pricing information, please view the pricing guide.

As economic conditions change, retail brands’ reliance on ever-growing customer demand puts these companies at financial and even existential risk. Top-line revenue and active customer growth do not equal profitable growth.

Despite multi-billion dollar valuations for some brands, especially those operating the direct-to-consumer model, the rising costs of meeting shoppers’ high expectations (i.e. free shipping, free returns) along with the escalating cost of goods, fulfillment operations, and delivery costs, create pressure for brands to turn a profit. The ONLY way brands drive profitable growth is by managing variable costs in real-time. This in turn mandates adopting modern data cloud infrastructure including Google Cloud services such as BigQuery.

To unlock the value of data, Google Cloud has partnered with SoundCommerce, a retail data and analytics platform that offers a unique way of connecting marketing, merchandising, and operations data and modeling it within a retail context – all so brands can optimize profitability across the business.

Profitability can be measured per order through short-term metrics like contribution profit or long-term metrics like Customer Lifetime Value (CLV). Often, retailers calculate CLV as a measure of revenue with no consideration for the variable costs of serving that customer, for instance: the costs of marketing, discounting, delivering orders to the doorstep, or post-conversion operational exceptions (e.g. cancellations, returns).

What may first appear to be a high lifetime value customer through revenue-based CLV models, may not be profitable at all. By connecting marketing, merchandising, and operations data together, brands can understand their most profitable programs, channels, and products through the lens of actual customer value – and optimize accordingly.

The journey for brands starts with the awareness and data enablement of a more complex data set containing all variable revenue, cost, and margin inputs. What does a retailer need to do to achieve this?

1. All data together in one place
2. Matched and deduplicated disparate data
3. Data is organized into entities and concepts that business decision makers can understand
4. A common definition of key business metrics (this is especially important yet challenging for retailers because systems are siloed by the department and common KPIs like contribution profit per order may be defined differently across a company)
5. Branched outputs for actionability: BI dashboards vs. data activation to improve marginal profit.

Once brands understand these requirements, up next is execution. This responsibility may fall within a ‘build’ strategy on the shoulders of technical IT/data leadership and their team(s) within a brand. This offers maximum control but at maximum cost and time-to-value. Retail data sources are complicated and change often. Technical teams within brands can spend too much time building and maintaining the tactical data ingestion process, which means they are spending less time deriving business value from the data.

But it doesn’t have to be this hard. There are other options in the market that brands can consider, such as a tool like SoundCommerce which provides a library of data connectors, pre-built and customizable date mappings, and outbound data orchestrations all tailor-made and ready-to-go for retail brands.

SoundCommerce empowers retail technology leaders to:

• Maintain data ownership to allow users to send modeled data to external data warehouses or layer-on business analytics tools for greater flexibility
• Provide universal access to data across the organization so every employee can have access to and participate in a low-code or no-code experience
• Expand and democratize data exploration and activation among both technical and non-technical users

For retail business and marketing decision-makers, SoundCommerce makes it easy to:

• Calculate individual customer lifetime value through the lens of profitability – not just revenue.
• Evaluate and predict lifetime shopper performance – identify which programs drive the highest CLV impact
• Set CAC and retention cost thresholds – determine optimal Customer Acquisition Costs (CAC) and retention costs that ensure marketing efforts are profitable through the lens of total lifetime transactions

Below is a sample data flow that illustrates how SoundCommerce connects to all the tools a Retailer is using and ingests the first-party data, agnostic of the platform. SoundCommerce then models and transforms the data within the retail context for brands to take immediate action on the insights they gain from the modeled data.

SoundCommerce built on Google Cloud Platform Services

SoundCommerce selected the Google Cloud Platform and its services to achieve what they set out to do – drive profitability for retailers and brands. SoundCommerce perfected this very need of retailers to centralize and harmonize data, map to business users’ needs to infer key metrics and insights by visualizing the data, or reuse the produced datasets to build upon other use cases specific to retailers. SoundCommerce built a cloud-native solution on Google Cloud leveraging the data cloud platform. Data from various sources are ingested in raw format, parsed, and processed as messages in Cloud Storage buckets using Google Kubernetes Engine (GKE) and stored as individual events in Cloud BigTable. A mapping engine maps the data to proprietary data models stored in BigQuery to store the produced data as datasets. Customers use visualization dashboards in Looker to access the data exposed as materialized views from within BigQuery. In many cases, these views are directly accessible by the customer per their use case.

Power Retail Profitable Growth with Analytics Hub

SoundCommerce adopted BigQuery and the recent release of Analytics Hub – a data exchange that enables BigQuery users to efficiently and securely share data. This feature ensures a more scalable direct access experience for SoundCommerce’s current and future customers. It meets brands where they are in their data maturity by giving them the keys to own their data and control their analytics-driven business outcomes. With this feature, retailers can customize their analysis with additional data they own and manage.

“Retail Brands need flexible data models to make key business decisions in real-time to optimize contribution profit and shopper lifetime value,” said SoundCommerce CEO Eric Best. “GCP and BigQuery with Analytics Hub make it easy for SoundCommerce to land and maintain complex data sets, so brands and retailers can drive profitable shopper experiences with every decision.”

SoundCommerce uses Analytics Hub to increase the pace of innovation by sharing datasets with its customers in real time by using the streaming functionality of BigQuery. Customers subscribe to specific datasets through a data exchange as data is generated from external data sources and published into BigQuery. This leads to a natural flow of data that scales easily to hundreds of exchanges and thousands of listings. From the Customer’s viewpoint, Analytics Hub enables them to search listings and coalesce data from other software vendors to produce richer insights. All of the benefits are an add-on to the BigQuery features such as separation of compute and storage, petabyte-scale serverless data warehouse, and tighter integration with several Google Cloud products.

The below diagram shows a view of SoundCommerce sharing datasets with one of its customers:

1. A SoundCommerce GCP project that hosts the BigQuery instance contains one or more Source Datasets that are composed into a Shared Dataset for a specific customer. The dataset is wrapped around Materialized views but can include other BigQuery objects such as Tables, Views, Authorized views and datasets, BigQuery ML models, external Tables, etc.
2. The same SoundCommerce GCP project contains the data exchange that acts as a container regarding the shared datasets. The exchange is made private to securely share the curated dataset relevant to the customer. The shared dataset is published into the data exchange as a private listing. The listing inherits the security permissions that are configured on the exchange.
3. SoundCommerce shares a direct link to the Exchange to the Customer, which they can add as a Linked dataset into their project in their Google Cloud Organization. The shareable link can be pointed to a private listing. From here on, the dataset is visible in the Customer project like any other dataset and immediately available to accept queries and return results. Alternatively, the customer can also view the listing in their own project under Analytics Hub and subscribe to it by adding it as a linked dataset.

SoundCommerce is incrementally onboarding customers to use Analytics Hub for all data sharing use cases. This enables brands to get business insights faster and gain an understanding of their profitable growth quickly. Plus, it gives them the ownership to own their own data and manage it how they see fit for their business. From a technical standpoint, the adoption of Analytics Hub has led to leveraging an inherent capability in BigQuery for data sharing, faster scaling, and reducing operational overhead to onboard customers.

The Built with BigQuery advantage for ISVs

Through Built with BigQuery launched in April as part of the Google Data Cloud Summit, Google is helping tech companies like SoundCommerce build innovative applications on Google’s data cloud with simplified access to technology, helpful and dedicated engineering support, and joint go-to-market programs. Participating companies can:

• Get started fast with a Google-funded, pre-configured sandbox.
• Accelerate product design and architecture through access to designated experts from the ISV Center of Excellence who can provide insight into key use cases, architectural patterns, and best practices.
• Amplify success with joint marketing programs to drive awareness, generate demand, and increase adoption.

BigQuery gives ISVs the advantage of a powerful, highly scalable data warehouse that’s integrated with Google Cloud’s open, secure, sustainable platform. And with a huge partner ecosystem and support for multi-cloud, open source tools, and APIs, Google provides technology companies the portability and extensibility they need to avoid data lock-in.

Click here to learn more about Built with BigQuery.

We thank the many Google Cloud team members including Yemi Falokun in Partner Engineering who contributed to close collaboration with the SoundCommerce team.