2022’s First Cloud CISO Perspectives: Recap of the Megatrends, Releases and News
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I’m excited to share our first Cloud CISO Perspectives post of 2022. It’s already shaping up to be an eventful year for our industry and we’re only in month one. There’s a lot to recap in this post, including the U.S. government’s recent efforts to address critical security issues, like open source software security and zero trust architectures. We’ve also released new resources from our Google Cybersecurity Action Team like the Cloud Security Megatrends and the Boards of Directors whitepaper on cloud risk governance.
Cloud Security Megatrends
We’re often asked if the cloud is more secure than on-prem (and why) so we shared our answer in a recent blog post. At Google Cloud, security by design is our priority. We’ve long adopted zero-trust principles for our baseline security architectures and built a global network that relies on defense in depth layers to protect against configuration errors and attacks. But security is always evolving and that is why we also take advantage of the following megatrends:
- Economy of scale: Decreasing the marginal cost of security raises the baseline level of security.
- Shared fate: A flywheel of increasing trust drives more transition to the cloud, which compels even higher security and even more skin-in-the-game from the cloud provider.
- Healthy competition: The race by deep-pocketed cloud providers to create and implement leading security technologies is the tip of the spear of innovation.
- Cloud as the digital immune system: Every security update the cloud gives the customer is informed by some threat, vulnerability, or new attack technique often identified by someone else’s experience. Enterprise IT leaders use this accelerating feedback loop to get better protection.
- Software-defined infrastructure: Cloud is software defined, so it can be dynamically configured without customers having to manage hardware placement or cope with administrative toil. From a security standpoint, that means specifying security policies as code, and continuously monitoring their effectiveness.
- Increasing deployment velocity: Because of cloud’s vast scale, providers have had to automate software deployments and updates, usually with automated continuous integration/continuous deployment (CI/CD) systems. That same automation delivers security enhancements, resulting in more frequent security updates.
- Simplicity: Cloud becomes an abstraction-generating machine for identifying, creating and deploying simpler default modes of operating securely and autonomically.
- Sovereignty meets sustainability: The cloud’s global scale and ability to operate in localized and distributed ways creates three pillars of sovereignty. This global scale can also be leveraged to improve energy efficiency.
If you’re an IT decision maker, pay attention to these megatrends that will continue to drive and reinforce cloud security and will outpace the security of on-prem infrastructure well into the future.
U.S. Federal government cybersecurity momentum
- Open source software security: Earlier this month, Google participated in the White House Summit on open source software security. The meeting came at a critical time for the industry following December’s Log4j vulnerabilities and was both a recognition of the challenge and an important first step towards addressing it. The open source software ecosystem is not homogenous, despite the fact that the industry often thinks of or treats it this way. Some of it, like Linux, is highly curated, while other critical software is supported through diffuse communities including technology companies and other stakeholders. There is also a long tail of many other critical projects driven by a dedicated community of maintainers around the world, including Googlers. In light of this reality, we welcomed the chance to share our recommendations to advance the future of open source software security. Some work we’ve done includes founding the Open Source Security Foundation, which has been instrumental already in making security improvements. We’ve also helped drive a number of key security initiatives within the open source community including security scorecards, the SLSA framework to improve the security and integrity of open source packages, and Secure Open Source Rewards to financially incentivize improvements to critical open source security projects.
- OMB’s Federal zero trust strategy: The publication of the Office of Management and Budget’s zero trust architecture strategy marks an important step for the U.S. federal government’s efforts to modernize under Executive Order 14028. Google Cloud supports this approach, which recognizes the immense security benefits offered by modern computing architectures. For the past decade, Google has successfully applied zero trust principles through our BeyondCorp and BeyondProd frameworks for providing end-user access and securing our cloud workloads. And we’ve brought these best practices from our own journey to global governments and businesses of any size through solutions like BeyondCorp Enterprise and capabilities like Binary Authorization and Anthos Service Mesh, which are embedded in Anthos, our managed application platform. For Federal agencies embarking on this zero trust journey, the Google Cybersecurity Action Team will offer our expertise by conducting Zero Trust Foundations strategy workshops, which can help organizations in the public and private sectors develop actionable and achievable strategies and plans for zero trust implementation.
Google Cybersecurity Action Team Highlights
Here are the latest updates, products, services and resources across our security teams this month:
Security
- Democratizing security operations: We recently announced that Siemplify, a leading security orchestration, automation and response (SOAR) provider, is joining Google Cloud to help companies better manage their threat response. Providing a proven SOAR capability with Chronicle’s approach to security analytics is an important step forward in our vision to advance invisible security and democratize security operations for every organization.
- Security by design: The Highmark Health security team is using “secure-by-design” techniques to address the security, privacy, and compliance aspects of its Living Health solution with Google Cloud’s Professional Services Organization (PSO). Google has long advocated for and followed security by design principles, which is why we’re continuously building enhanced security, controls, resiliency and more into our cloud products and services.
- Secure collaboration for hybrid work environments: The Google Workspace team shared its recommendations for businesses as they prepare for the future of work, where the hybrid/flexible work model is becoming standard practice and a new approach to security is essential.
- Anthos Policy Controller CIS Benchmark enforcement: A big part of our shared fate philosophy is to build secure products and not just security products. A recent example of this in action is embedding CIS benchmark policy conformance in the Anthos Policy Controller. We believe the more we embed approaches like this into our products, the more application and infrastructure teams can intrinsically embed security at the start and reduce toil for the security team.
- DevOps for technology-driven organizations and startups: A key success factor for many security programs is the partnership and integration with development teams, and there are some great resources and lessons in our DORA research.
- Security by design with Chrome OS: ABN AMRO’s Asia-Pacific region team recently shared how they are using Chrome OS and CloudReady to work securely in the cloud, reduce total cost of ownership, and add flexibility for employees. This is a great example of secure by design principles in the use of Chromium.
Risk & Compliance
- Boards of Directors summary guide to cloud risk governance: The latest whitepaper from the Google Cybersecurity Action Team outlines how boards of directors can prioritize safe, secure, and compliant adoption processes for cloud technologies within their organizations.
- TruSight Risk Assessment of Google Cloud: TruSight recently released a comprehensive
risk assessment report on Google Cloud. Our Enterprise Trust team collaborated on this robust assessment of Google Cloud services to validate the design and implementation of controls. TruSight’s risk assessment of our security controls will help customers accelerate and complete their risk management due diligence. - Data governance: Check out this new blog series on data governance where our teams explain the role of data governance, its importance, and the necessary processes to run an effective data governance program. Implementing data governance will help maximize value derived from business data, build user trust, and ensure compliance with required security measures.
Controls and Products
- Encrypting Data Fusion: To help meet the security, privacy and compliance requirements of customers in regulated industries like finance or public sector, we announced the general availability of Customer Managed Encryption Keys (CMEK) integration for Cloud Data Fusion, which enables encryption of both user data and metadata at rest with a key that customers can control through our Cloud Key Management Service (KMS).
Don’t forget to sign-up for our newsletter if you’d like to have our Cloud CISO Perspectives post delivered every month to your inbox. We’ll be back next month with more updates and security-related news.
Google Products Helps HMH’s Healthcare Staff Work from Anywhere Efficiently and Securely!
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Hackensack Meridian Health (HMH) executive Mark Eimer explains how an ambitiously-timed rollout of a comprehensive suite of Google products helped the entire organization—from doctors to IT staff—achieve better security, cultivate a more equitable work environment, and ultimately, improve patient outcomes.
How does a recently merged, 17-hospital healthcare system fast-track a platform migration and hardware rollout securely and in a way that improves work for everyone, regardless of location or role? These are the questions that kept me up at night in early 2020, when the pandemic demanded a “big bang”—something our legacy laptops and operating systems couldn’t handle.
We began our work with Google in 2020 with the adoption of Chrome as our default browser. As we migrated platforms, keeping patient data safe was of the utmost importance to us, along with providing every staff member with the tools they needed to work virtually. Our staff often experienced issues accessing our web-based applications using Internet Explorer or Edge Browser, a problem that went away when we switched to Chrome. Chrome’s versatile compatibility also made it easier for my team to migrate all of our web-based operations, and Chrome’s security and manageability were key components to making this switch a huge win for the organization.
The success of this migration led us to extend our Google partnership to patient care applications—where Google’s expertise in AI and ML helps scale the use of diagnostics tools and improve other aspects of the patient journey.
Achieving security at every step
Like so many other healthcare organizations, we’ve been concerned about ransomware attacks. This is part of why we moved to Google Workspace and distributed over 3,000 Chrome OS devices in kiosk mode in March of 2020, when many of us went remote due to the pandemic. We were very concerned about team members accessing corporate applications through home devices that were running EOL operating systems (WIN7), as well as a general lack of antivirus and encryption measures.
We were protected by the fact that Google’s software and hardware both had built-in security features that we needed to stave off sophisticated attackers. For example, Chrome OS automatically updates to the latest security update and encrypts data living outside the cloud on the hardware. These features protected us from security-related disruptions, letting us securely move a huge library of file shares and emails across thousands of accounts to Google Chrome OS in just four months.
A year later, in March 2021, we migrated the enterprise over to Google Workspace and saw an immediate reduction in spam by 30% from the inherent built-in AI/ML. This meant staff were less likely to receive (and click through) phishing attempts. My team could connect, create, and collaborate easily and securely—even as more of us were working from home and needed to access sensitive data remotely.
Leveling the playing field
As an organization, we were surprised by how many team members didn’t have personal computers at home. We quickly decided that if we needed team members to work from home, the health network would have to supply hardware. Chromebooks’ lower price tag compared to PCs—on top of their built-in security controls—allowed us to purchase, deploy, and support that initial distribution of 3,000 Chromebooks to team members in less than three weeks, providing devices to every eligible remote employee instead of just a select few. This was vital to reaching our equitable technology goal as part of our diversity and inclusion initiative: everybody has the same tools to do good work.
When all employees have what they need to do their jobs well, we get better patient outcomes. Before we began this cloud adoption journey, patient and staff experiences were different within the hospitals and outside of them.
Now it’s the same wherever our staff is, and we’ve seen efficiency and accessibility benefits extend to the patient side. For example, we built a web-based contact center that supports 80 locations that use Workspace and Chrome OS devices. Since customer service, admin, and providers are all on the same system, it has become a one-stop shop for patients.
Furthermore, through the Grow with Google program, we were able to provide another benefit to employees that drove our equity goals. Google trained 50 non-IT staff members—from environmental services, food and nutrition, and other non-tech areas who were interested in making a career change to IT—on the Google products we were using. They may not have thought about switching to a career in IT before the Grow with Google program came to our organization, but through this partnership, they now have that opportunity.
A strategic, long-term partner
With any large-scale rollout, the work doesn’t end once laptops are in employee hands. Google has shown their commitment to long-term collaboration as they continuously optimize their products for the unique needs of healthcare providers and go the extra mile in tailoring tools to our staff’s workflows.
For example, on the Chrome OS side, the Google team has helped our registration desks and document centers with device integration for hardware like credit card readers and e-signature pads. They’ve also helped us meet security and privacy requirements mandated by state and federal governments around HIPAA, Medicaid, and Medicare reimbursements. Over this next year, we’ll look at a feature roadmap with Google Cloud to deliver further enhancements, iterating on the product itself to meet our needs for the present and the future.
Delivering the future of healthcare
The benefits we’ve seen around security and usability—and the ability to provide all staff with equal access to Google’s technology—are why we’re expanding our partnership with Google to both the administrative and clinical sides of HMH. In addition to further Google rollouts with corporate, next year we’re distributing Chromebooks to all 350 of our ambulatory clinics.
We’re also working with the Google professional services team to create a custom AI model that analyzes 3D mammogram images. This AI model will enable two providers to read mammograms—which adheres to international best practices but is currently rare in the US—without requiring additional time. Conducting double readings of mammograms will yield better health outcomes for our patients, such as a lower patient recall rate and an increased accuracy in detecting breast cancer.
We’re currently building the model using a variety of Google Cloud products, including Cloud Healthcare API. Once complete, this model is expected to be trained, deployed, and maintained in Google’s Vertex AI, allowing our providers to be more productive as they make clinical decisions with AI support. As the model is proven over time, we plan to make the predictive services accessible to other healthcare organizations.
With Google, we’re able to achieve a unified architecture for storing data as well as training and deploying AI models, which enable our staff to work more efficiently and securely from anywhere. While I may not be able to predict the future as accurately as AI can, I foresee our continued partnership with Google as a key part of HMH’s improved provider and patient outcomes.
Connected Data is the Lifeblood of Today’s Retailers: IDC’s 2022 Research
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For a look ahead at the trends that will animate the retail industry this year, let’s take a look back at the 2022 National Retail Federation (NRF) “Big Show” in NYC.
Attendees at January’s event were treated to tangible examples of how retail challenges are being solved today, including new solutions to help them parse customer expectations and buying patterns, adapt stores into omni-channel experience hubs, and improve data visibility and actionability.
NRF 2022 also took the “omni-channel everything” theme of last year’s show to the logical next level: Enabling the best hybrid experiences. The message came through loud and clear of the importance of integration and interoperability in this new hybrid world – making everything work well together.
The need for modern digital infrastructure to enable this blending of physical and digital retail smoothly is paramount. To that end, technology vendors demonstrated how digital transformation initiatives, such as contactless and real time IoT and mobile applications, need to be built on cloud, edge, and secure connectivity to allow retailers to achieve the modern seamless hybrid retail that today’s consumer wants.
Other prominent themes and technologies highlighted at NRF included: extending engagement in the metaverse, sustainability, physical and digital security, and the agility and adaptability imperative.
The Metaverse and Hybrid (Omni-channel) Experiences
Today, the metaverse is an extension of our lives, enhanced by technology, which exists as a series of virtual worlds. In the future, the metaverse will be an interconnected, endless world where digital and physical lives fully converge. Imagine waiting for an appointment at a real booth on the NRF show floor while your avatar roams a fully fleshed-out digital NRF, meeting other virtual attendees, stopping for coffee at the digital Starbucks, and paying for a coffee that an in-the-flesh Starbucks employee brings to them. Digital and physical selves merge seamlessly in the metaverse, as the worlds draw closer together.
In the metaverse, brands have a digital presence, too. Nike filed seven trademarks late last year, including those for “Nike,” “Just Do It,” and its swoosh logo, and posted openings for virtual designer roles, indicating its intent to make and sell virtual branded sneakers and apparel. It subsequently purchased RTFKT Studios, a company that already makes and sells NFTs and digital sneakers. (In one collaboration with teenage artist FEWOCiOUS, the company sold 600 pair/NFTs of sneakers in just six minutes to the tune of more than $3.1 million.)
The metaverse also opens possibilities for gathering data about consumers and product demand. Imagine a sneaker drop in the virtual world. Certain styles of new kicks sell like gangbusters, giving the brand insight into what might sell IRL, intelligence that leads to trend-right production and less inventory headed for markdown or landfills. The metaverse can be a vehicle for more sustainable operations.
The metaverse further bridges the narrowing gap between digital worlds and physical worlds. Most consumers aren’t outfitting an avatar, but they are moving between online and offline and expect retailers to accommodate those hybrid omni-channel journeys seamlessly. Those demands have accelerated around last-mile delivery and experiences such as buying online and picking up in store (BOPIS) or at curbside, shopping in store and returning merchandise online, adding items to a BOPIS purchase when at the store, or communicating a substitution to the third-party grocery delivery service
Hybrid experiences open opportunities to please the consumer in new ways, but they also add expense and complexity. The need to meet this demand while enabling profitability was a major theme behind many of the technologies discussed at NRF. These included artificial intelligence (AI) for recommending the right product, return logistics software for defining and guiding product-specific reverse logistics workflows, order orchestration and fulfillment applications for omni-channel shopping, and last-mile delivery visibility for optimizing customer experience, to name a few. Also on display were task management applications help to improve and optimize in-store employee engagement, as well as touch-free applications to allow for faster payments and customer self-service checkout. RFID continues to improve inventory accuracy and inventory locating on the shelf, throughout the store, and the supply chain.
Sustainability
NRF 2022 saw a strong focus on sustainability. An NRF/IBV study released at the show highlighted the significant embrace of sustainable shopping by consumers. According to the survey, 62% of shoppers are “willing to change their purchasing habits to reduce environmental impacts.” About half indicated a willingness to pay a premium – on average a 70% premium – for sustainable products and brands.
Retailers are working to improve sustainability and reduce carbon footprint across operations by using sustainable sourcing through the supply chain, the store, and even returns. Tech vendors unveiled a variety of solutions enabled by cloud/edge, AI, computer vision, and IoT/RFID to allow retailers to effectively measure and record their environmental efforts, with the goal of reducing their impact.
Several cloud and digital infrastructure providers showcased sustainability clouds and other technology aimed at asset management with the goal of reducing energy consumption, water usage, waste. Examples included using IoT sensors to reduce water usage, optimizing re-use of store assets, and dashboards that allow retailers to accurately monitor and measure carbon output. However, such sustainability solutions can be most successful when running on the next-generation digital infrastructure that helps retailers better compete and differentiate in today’s omni-channel world.
Physical and Digital Security
According to a 2021 NRF survey, 57% of U.S. retailers reported the pandemic led to an increase in organized retail crime, while 50% reported an increase in shoplifting. When IDC’s Future Enterprise Resiliency & Spending Survey, Wave 10 (November 2021) asked retailers which digital infrastructure investments would provide the greatest strategic advantage in 2022, their #1 response was “cybersecurity and recovery investments.”
A wide range of technology vendors acknowledged retailer concerns with regards to security, fraud, and loss prevention:
- Networking, connectivity, and edge vendors highlighted multilayer security solutions that promise to protect data from a range of IoT applications that utilize customer and associate data. Many offer security consulting services to address varied threats including ransomware, retail crime, and loss prevention.
- Security and e-commerce security vendors showcased solutions to prevent fraud and abuse in e-commerce applications as well as omni-channel applications such as BOPIS and curbside pickup, using AI-based analysis for identifying “bad”/risky customers and mitigating risk.
- Cloud vendors highlighted how retail clouds provide consistent, reliable identity management and data security.
- POS/payments/store technology vendors emphasized their ability to handle payments securely from any platform with multifactor tokenization, improved identity techniques such as biometrics and voice authentication, as well as AI-enabled and computer vision solutions for loss prevention at checkout and at the door.
The Agility and Adaptability Imperative
On display at the show were multiple flavors of the digital infrastructure technology that retailers need to achieve agile, personalized, data-driven, integrated seamless operations across the many channels of today’s retail landscape. The emphasis was apt. More than half of retailers plan to boost investment in business agility and operational agility over the next 12 months, according to IDC’s Future Enterprise Resiliency & Spending Survey, Wave 10 (November 2021).
Technology vendors highlighted their connectivity investments to enable business and operational agility and their technology investments for better ease of integration, scalability, and the ability to more easily swap out or mix and match applications with integrated platforms, open systems, hybrid cloud, and retail industry clouds.
Vendors also showed off infrastructure to better harness data while enabling its visibility, maximizing its value, and providing the data-driven personalization essential for competitive advantage and differentiation. Highlights included fast, secure connectivity, 5G and Wifi-6, and edge- and cloud-enabled data and AI platforms to generate real-time insights – all designed to enable today’s omni-channel retail.
Advice for the technology buyer
Retailers should consider these key themes from NRF 2022 when making technology investment decisions for 2022 and beyond. To avoid lagging behind those retailers already moving toward thriving into the future, take action to:
- Enable the seamless, contactless omni-channel approach that today’s consumers want and expect.
- Replace legacy infrastructure that was not built to handle the modern retail environment that requires the agility and adaptability to seamlessly connect rapidly increasing volumes of data securely and more quickly than ever.
Whether sustainability, adaptability, the metaverse, or security are top concerns, addressing business needs holistically and strategically should be job #1.
Continue the conversation by downloading our Transforming retail and CPG markets whitepaper today.
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Three Lesser-Known Ways to Protect Your Customers and Business From Phishing and Fraud
Your users are critical to your business, and you need security controls to keep them — and your business — safe. Built from years of Google Cloud technology and experience, these security features focus on keeping users safe on the web.
You can reduce online fraud (chargebacks, hijackings, and abuse) with reCAPTCHA Enterprise, help protect your customers from phishing sites with Phishing Protection, and detect malicious links with the Web Risk API.
Fight Fraud: Fraudulent web activities cost enterprises billions of dollars each year. Security teams need to keep the bad actors out of their websites and ensure that their customers can always get in. reCAPTCHA has been defending millions of sites for almost a decade, and the reCAPTCHA Enterprise service builds on this technology with capabilities designed specifically for enterprise security concerns.
Combat Phishing: The majority of cyber attacks begin with phishing emails and websites. Attackers use many tricks, including by leveraging enterprise brand assets, such as company names and logos, to develop phishing websites that appear authentic and lure internet users to enter valuable information such as user names and passwords. Phishing Protection helps prevent users from accessing phishing sites by identifying various signals associated with malicious content.
Watch the video to find out how the third method and what impact it can create on your organization.
How One Company Improved Security Significantly–Without Increasing Staff
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Quanta Services is the leading specialty contractor with the largest and highly-skilled trained workforce in North America. It provides fully-integrated solutions for the electric power
pipeline industrial and telecommunications industries the company’s geographic footprint which includes North America Latin America and Australia.
It’s network of companies ensures world-class execution with local delivery and has over 40,000 employees.
“The exciting thing about Backstory is it allows us to land massive amounts of data from all of our different security tools and then Chronicle worries about how to correlate and aggregate this information for us. We can then focus on the highest priority threats.”
Richard Breaux, Manager Security Operations Quanta Services
Because Quanta Services’ customers provide energy and telecommunications to their customers, they have world-class cybersecurity requirements.
“We must ensure that Quanta leads the industry given the fact that our business is building the core infrastructure that powers people’s lives. It’s crucial that we meet their cybersecurity requirements,” says James Stinson, VP-IT, Quanta Services.
To support this goal Quanta implemented a number of security tools that generate terabytes of security telemetry. Over time, however, these systems generated an information overload for the company’s limited pool of qualified security resources.
“Our logging tools also couldn’t keep up with the rapidly growing information. With limited resources we need to focus our security analysts time on high quality work instead of digging through mountains of data,” says Stinson.
They achieve this by implementing Backstory and Chronicle, which is on Google Cloud.
“The exciting thing about Backstory is it allows us to land massive amounts of data from all of our different security tools and then Chronicle worries about how to correlate and aggregate this information for us. We can then focus on the highest priority threats,” says Richard Breaux, Manager Security Operations Quanta Services.
As a result, the company’s security team spends less time getting to the core information they need to address these incidents.
“What used to take us 15 minutes or more, we can now accomplish in seconds,” says Breaux.
Announcing reCAPTCHA Enterprise’s Mobile SDK to Help Protect iOS, Android apps
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reCAPTCHA Enterprise is Google’s online fraud detection service that leverages more than a decade of experience defending the internet. reCAPTCHA Enterprise can be used to prevent fraud and attacks perpetrated by scripts, bot software, and humans. When installed inside a mobile app at the point of action, such as login, purchase, or account creation, reCAPTCHA Enterprise can block fake users and bots while allowing legitimate users to proceed.
To provide more complete coverage for native mobile iOS and Android applications, we’re announcing the general availability of the reCAPTCHA Enterprise Mobile SDK. Designed with digital-first and mobile-first organizations in mind, the new Mobile SDK fully integrates reCAPTCHA Enterprise’s frictionless experience on end-users’ mobile devices.
Why should I use the Mobile SDK?
Unlike most web applications, iOS and Android apps run on physical devices that can provide a wealth of device telemetry to help identify fraud and bot activity. By combining both device and network signals, the new mobile SDK can better protect native mobile applications from bot attacks while unlocking the full potential of reCAPTCHA Enterprise. It provides:
- Frictionless customer experience — no picking fire hydrants from a grid
- Easy integration to your native mobile app with support for popular frameworks like Cocoa Pods and Swift Package Manager
- A regularly-updated device threat model to help stay ahead of attack evolution
Protecting against fraud across all your channels
Customers will be able to leverage the new mobile SDK to implement native iOS and Android protection against the OWASP Top 10 automated attacks common on the internet, which include fraudulent account creation, financial hijacking, and credential stuffing. This is particularly important for mobile workforces and end users who use a mobile app to access products and services. Since mobile traffic surpasses web traffic in many industries, it’s even more important to implement a comprehensive mobile app protection strategy to protect against the most prevalent attacks.
Integrating the new Mobile SDK
If you’re interested in learning more about how to integrate the new Mobile SDK, check out the documentation for iOS and Android. Mobile and Web integrations leverage the same easy to understand pricing for Assessments, found here.
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