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An Indian Example of How to Really Up Your Customer Experience Game and Increase Conversion Rates With AI
How about selfie analysis of users to recommend them the right lipstick color?
That’s just one of the many ideas folks at Purplle.com came up with to improve the buying experience of Indian consumers.
And without the power of Google Cloud, it would probably have remained just that…an idea.
But today, thanks to Google Cloud, “Nothing seems impossible,” says Suyash Katyayani, CTO, Purplle.
Purplle.com is an online e-commerce company in India and one of the pioneers in creating a digitally-native beauty brands in India.
“The beauty industry is so data intensive that we needed to have a strong data strategy and we were looking out for solutions which would enable us to have a strong data pipeline and a strong data warehousing solution,” says Katyayani.
That’s when it turned to Google Cloud.
Additionally, Purplle.com, says Katyayani, does not have to worry about at what scale the company operates at because they have access to state-of-the-art infrastructure from Google Cloud available to them so that their developers can run experiments.
“The biggest plus point for us has been the agility that Google Cloud has added,” says Katyayani.
Make Meaningful Analysis with Geo Boundary Public Datasets on BigQuery

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Geospatial data is a critical component for a comprehensive analytics strategy. Whether you are trying to visualize data using geospatial parameters or do deeper analysis or modeling on customer distribution or proximity, most organizations have some type of geospatial data they would like to use – whether it be customer zipcodes, store locations, or shipping addresses. However, converting geographic data into the correct format for analysis and aggregation at different levels can be difficult. In this post, we’ll walk through some examples of how you can leverage the Google Cloud platform alongside Google Cloud Public Datasets to perform robust analytics on geographic data. The full queries can be accessed from this notebook here.
Public US Geo Boundaries dataset
BigQuery hosts a slew of public datasets for you to access and integrate into your analytics. Google pays for the storage of these datasets and provides public access to the data via the bigquery-public-data project. You only pay for queries against the data. Plus, the first 1 TB per month is free! These public datasets are valuable on their own, but when joined against your own data they can unlock new analytics use cases and save the team a lot of time.
Within the Google Cloud Public Datasets Program there are several geographic datasets. Here, we’ll work with the geo_us_boundaries dataset, which contains a set of tables that have the boundaries of different geospatial areas as polygons and coordinates based on the center point (GEOGRAPHY column type in BigQuery), published by the US Census Bureau.

Mapping geospatial points to hierarchical areas
Many times you will find yourself in situations where you have a string representing an address. However, most tools require lat/long coordinates to actually plot points. Using the Google Maps Geocoding API we can convert an address into a lat/long and then store the results in the BigQuery table.
With a lat/long representation of our point, we can join our initial dataset back onto any of the tables here using the ST_WITHIN function. This allows us to check and see if a point is within the specified polygon.
ST_WITHIN(geography_1, geography_2)
This can be helpful for ensuring standard nomenclature; for example, metropolitan areas that might be named differently. The query below maps each customers’ address to a given metropolitan area name.
SELECTcust.id as customer_id,metro.name as metro_nameFROM `looker-private-demo.retail.customers` as cust,`bigquery-public-data.geo_us_boundaries.metropolitan_divisions` as metroWHERE ST_WITHIN(ST_GEOGPOINT(cust.longitude, cust.latitude),metro.metdiv_geom)
It can also be useful for converting to designated market area (DMA), which is often used in creating targeted digital marketing campaigns.
SELECTcust.id as customer_id,dma.dma_nameFROM `looker-private-demo.retail.customers` as cust,`bigquery-public-data.geo_us_boundaries.designated_market_area` as dmaWHERE ST_WITHIN(ST_GEOGPOINT(cust.longitude, cust.latitude),dma.dma_geom)
Or for filling in missing information; for example, some addresses may be missing zip code which results in incorrect calculations when aggregating up to the zipcode level. By joining onto the zip_codes table we can ensure all coordinates are mapped appropriately and aggregate up from there.
SELECTzip.zip_code,count(distinct cust.id) as unique_customersFROM `looker-private-demo.retail.customers` as cust,`bigquery-public-data.geo_us_boundaries.zip_codes` as zipWHERE ST_WITHIN(ST_GEOGPOINT(cust.longitude, cust.latitude),zip.zip_code_geom)GROUP BY 1
Note that the zip code table isn’t a comprehensive list of all US zip codes, they are zip code tabulation areas (ZCTAs). Details about the differences can be found here. Additionally, the zip code table gives us hierarchical information, which allows us to perform more meaningful analytics. One example is leveraging hierarchical drilling in Looker. I can aggregate my total sales up to the country level, and then drill down to state, city and zipcode to identify where sales are highest. You can also use the BigQuery GeoViz tool to visualize geospatial data!

Aside from simply checking if a point is within an area, we can also use ST_DISTANCE to do something like find the closest city using the centerpoint for the metropolitan area table.
SELECTcust.id as customer_id,ARRAY_AGG(metro.name order by ST_DISTANCE(ST_GEOGPOINT(cust.longitude, cust.latitude),metro.internal_point_geom) asc limit 1)[offset(0)] as metro_nameFROM`looker-private-demo.retail.customers` as cust,`bigquery-public-data.geo_us_boundaries.metropolitan_divisions` as metroGROUP BY cust.id
This concept doesn’t just hold true for points, we can also leverage other GIS functions to see if a geospatial area is contained within areas that are listed in the boundaries datasets. If your data comes into BigQuery as a GeoJSON string, we can convert it to a GEOGRAPHY type using the ST_GEOGFROMGEOJSON function. Once our data is in a GEOGRAPHY type we can do things like check to see what urban area the geo is within – using either ST_WITHIN or ST_INTERSECTS to account for partial coverage. Here, I am using the customer’s zip code to find all metropolitan divisions where the zip code polygon and the metropolitan polygon intersect. I am then selecting the metropolitan area that has the most overlap (or the intersection has the largest area) to be the customer’s metro that we use for reporting.
SELECTcust.id as customer_id,ARRAY_AGG(metro.name order by ST_AREA(ST_INTERSECTION(zip.zip_code_geom,metro.metdiv_geom)) desc limit 1)[offset(0)] as metro_nameFROM`looker-private-demo.retail.customers` as custJOIN `bigquery-public-data.geo_us_boundaries.zip_codes` as zip on cust.zip=zip.zip_code,`bigquery-public-data.geo_us_boundaries.metropolitan_divisions` as metroWHERE ST_INTERSECTS(zip.zip_code_geom,metro.metdiv_geom)GROUP BY cust.id
The same ideas can be applied to the other tables in the dataset including the county, urban areas and National Weather Service forecast regions (which can also be useful if you want to join your datasets onto weather data).
Correcting for data discrepancy
One problem that we may run into when working with geospatial data is that different data sources may have different representations of the same information. For example, you might have one system that records state as a two letter abbreviation and another using the full name. Here, we can use the state table to join the different datasets.
SELECTst.state_name,sum(ab.sales+fn.sales) as total_salesFROM `bigquery-public-data.geo_us_boundaries.states` as stLEFT JOIN abbreviated_table as ab on ab.state = st.stateLEFT JOIN fullname_table as fn on fn.state = st.state_nameWHERE COALESCE(ab.state, fn.state) IS NOT NULLGROUP BY 1
Another example might be using the tables as a source of truth for fuzzy matching. If the address is a manually entered field somewhere in your application, there is a good chance that things will be misspelled. Different representations of the same name may prevent tables from joining with each other or lead to duplicate entries when performing aggregations. Here, I use a simple Soundex algorithm to generate a code for each county name, using helper functions from this blog post. We can see that even though some are misspelled they have the same Soundex code.

Next, we can join back onto our counties table so we make sure to use the correct spelling of the county name. Then, we can simply aggregate our data for more accurate reporting.
SELECTc.county_name,sum(sales) as total_salesFROMtableJOIN `bigquery-public-data.geo_us_boundaries.counties` as con testing.dq_fm_Soundex(table.county) = testing.dq_fm_Soundex(c.county_name)WHERE c.state_fips_code = cast(36 as string)GROUP BY 1
Note that fuzzy matching definitely isn’t perfect and you might need to try different methods or apply certain filters for it to work best depending on the specifics of your data.
The US Geo Boundary datasets allow you to perform meaningful geographic analysis without needing to worry about extracting, transforming or loading additional datasets into BigQuery. These datasets, along with all the other Google Cloud Public Datasets, will be available in the Analytics Hub. Please sign up for the Analytics Hub preview, which is scheduled to be available in the third quarter of 2021, by going to g.co/cloud/analytics-hub.

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Unlocking the Power of Data and Creativity with
the Cloud: The WPP Story
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Tools to Simplify Streaming Analytics
Streaming analytics is transforming how companies interact with their customers and operate with agility.
Dataflow supports a number of features to guide you through your journey to adopt streaming, including notebooks for writing your first pipeline, SQL to accelerate your streaming deployments, Flex Templates to scale streaming in your organization, and enhanced monitoring for operating your pipelines at scale.
In this video Mehran Nazir, Product Manager, Google Cloud, introduces Beam and Dataflow, and other tools, and how to start, how to scale and how to optimize. See how these capabilities can set you up for streaming success.
Cart.com to Transform e-Commerce for Brands Globally

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The ecommerce playing field has been hard to navigate for most retailers, and Cart.com is on a mission to change that. Traditionally, retailers needing to run their online store, order fulfillment, customer service, marketing, and other essential activities have had to cobble together systems to get the capabilities they need – much less having access to analytics across these functions. The result is costly, siloed ecommerce operations that are difficult to manage and scale.
It’s clearly not a formula for success, yet that’s the reality facing most retailers. Cart.com, in contrast, has set out to democratize ecommerce by giving brands of all sizes the full capabilities they need to take on the world’s largest online retailers. Our end-to-end environment empowers retailers to keep more of their revenue, set up proven strategies for managing all aspects of their business, and act on valuable insights from customer data every step of the way.
Together with our talented team, we’re building a unified ecommerce platform that already provides value to many leading or up and coming brands including Whataburger, GUESS, Dr. Scholl’s, Rowing Blazers, and Howler Bros.
We’re excited about the opportunity ahead as we reimagine traditional approaches to online sales, fulfillment, marketing, accessing growth capital, providing a unified view of all ecommerce and marketing analytics, and other activities. Expectations for Cart.com are high, and we are building a company that can scale to $100B in revenue and beyond. Supported by the Startup Program by Google Cloud and Google Cloud solutions, we’re establishing a technology platform to transform all aspects of ecommerce for brands worldwide.
Partner in disruption
At Cart.com, we’re currently targeting an underserved market. Our ideal customer is beyond demonstrating product-market-fit and is now at an inflection point seeking a growth opportunity. Typically, those companies are generating between $1M and $100M in annual revenue. We’ve seen an enthusiastic response from brands and retailers as well as investors, with backing from investors in just over a year totaling $143 million in three funding rounds.
Our strategy is to build an integrated ecommerce model that combines best-of-breed solutions, many of which we gain through acquisitions and then build upon to provide a streamlined and fully integrated experience for our brands. We’ve made seven acquisitions so far to round out our online store, order fulfillment, marketing services, customer service, and we have launched some integral partnerships including easy access to growth capital through our relationship with Clearco and product protection for customers on every purchase with Extend. Instead of acquiring a data company, we’re building our data platform on Google Cloud, across each operating function for a single-view for brands to harness actionable data. We see Google Cloud as the leader for data management, analytics, machine learning (ML) and artificial intelligence (AI).
Other reasons why we’re building our business on Google Cloud include scalability, excellence, security, reach, and data analytics that are far superior to other environments.
We also feel a cultural and mission alignment with Google Cloud and envision leaning into a long-term partnership of marketing, selling, and disrupting the disruptors together. Equally important to us are the investments Google Cloud is willing to make in early-stage companies like ours. The support through the Google Cloud for Startups program has been outstanding.
Built on Google Cloud
A wide range of Google Cloud solutions provide the foundation for our platform. For instance, Cloud Pub/Sub keeps our services communicating with one another. We rely on fully managed relational databases, like Cloud SQL and Cloud Spanner, to securely handle the huge volume of brand and shopper data generated every day.
Cloud Run allowed us to develop inside of containers before our Kubernetes infrastructure was ready to go. Now, we are taking advantage of all the capabilities in Google Kubernetes Engine. BigQuery integrates with all Google Cloud solutions and offers true data streaming natively out of the box, along with Dataflow for advanced analytics. We also use Container Registry to store and manage our Docker container images. Right now, we’re testing Cloud Composer to evaluate using it for data workflow orchestration instead of Apache Airflow.
The openness of the Google Cloud environment is further enabled by Anthos, which we may deploy soon to perform data integrations quickly as we acquire more companies over the next year. For example, if we acquire a company using Azure, we can easily align it with our Google Cloud ecosystem.
Enabling ecommerce 2.0
Recently, our team has been experimenting with Google Cloud Vertex AI and the fully managed services of AI deployment and ML operations. The capabilities would save us substantial time in the management of the ML lifecycle which allows us to focus more on developing proprietary AI that will transform commerce at scale.
Because Google Cloud is so far ahead in data science, our teams benefit from deep Google Cloud expertise as we look to provide brands with unmatched insights into customers to improve services and revenue. We’re also planning to test Recommendations AI among other tools to deploy customer product recommendations and personalization as turnkey productized offerings. Moving forward, we will likely use Bigtable to aid in serving machine learning to hundreds of thousands of brands due to its low latency and scalability.
Fanatical about brand success
We know that our work with Google Cloud for Startups and use of Google Cloud solutions for best-in-class data management, analytics, ML, and AI will enable us to offer even more transformative services to brands.
We also see the opportunity to use our platform and customer insights to break down barriers between brands, enabling retailers to share information and work better together when it’s in their best interests. What we’re building today on Google Cloud is fundamentally changing what’s possible for retailers of any size everywhere.
As a startup, when recruiting talent or working with prospective customers, it helps to share our success with Google Cloud. We view them as an extension of the Cart.com team. It also validates our business as we continue building a more integrated, holistic approach to commerce that opens new opportunities and drives growth for brands worldwide.
For more details about Cart.com’s vision for unified ecommerce, check out our video.
If you want to learn more about how Google Cloud can help your startup, visit our page here to get more information about our program, and sign up for our communications to get a look at our community activities, digital events, special offers, and more.

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Reach the Right Customers
How can AI help you target customers who are looking for products like yours?
The challenge: This customer wants to buy the best cat food for her pets.

How AI Works

The Result
A targeted offer for a discount on luxury cat food is shown to the customer.

Predict What Customers Want
How can AI help you stay one step ahead when customer demand is uncertain?
The challenge: This lemonade seller isn’t sure how much lemonade he’ll need in the week ahead.

How AI Works

The Result
The seller makes just the right amount of lemonade to satisfy his customers and earn a juicy profit.

Keep Your Customers
Your next job is retaining your customers. How can AI deliver campaigns that drive loyalty?
The challenge: This customer has bought products from a fitness brand. But can that brand ensure she becomes a loyal fan?

How AI Works

The Result
The brand delivers personalized offers that entice the customer to add to her sportswear collection — at exclusive discounts, too.

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