Hybrid Work with Google Workspace: What Customers can Expect
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In June, we shared our vision for navigating the future of hybrid work with a single connected experience in Google Workspace. Now, as many of our customers begin to embark on their own hybrid journeys, I wanted to share how we’re helping them bridge the gaps in this new way of working.
A dedicated place for team collaboration: Spaces are now live
Spaces are the central place for team collaboration in Workspace and starting today, Spaces are live for all users. Spaces are unique in that they are tightly integrated with Google Workspace tools like Calendar, Drive, Docs, Sheets, Slides, Meet, and Tasks, providing a better way for people to engage in topic-based discussions, share knowledge and ideas, move projects forward and build communities and team culture.
We hear from our customers that they’re continuing to work across a broad range of locations and working hours, and that Spaces can be a central hub for collaboration, both in real time and asynchronously. Instead of starting an email chain or scheduling a video meeting, teams can come together directly in a Space to move projects and topics along, whether it’s a team of 10 for “2022 Roadmap Planning” or a team of 1,000 for the “Company-wide All-Hands.”
With Spaces, teams can share ideas, collaborate on documents, and manage tasks from a single place. Because all their work is preserved for future reference, team members can easily jump in and contribute at a time that works best for them, seeing a full history of the conversations, context, and content along the way. Using Spaces has already helped my own team, which is spread across time zones and varied in its working styles. It’s been helpful to rely on Spaces to retain and structure foundational knowledge, whether it’s for onboarding a new teammate or preserving context when someone moves to a new role.
We’re just getting started with Spaces and I’m excited to share a little more about where we’ll take it next.
In the coming months, our users will see:
- Streamlined navigation: A flexible user interface helps users easily access their inbox, chats, Spaces and meetings—all from a single location—so they can stay on top of everything that’s important.
- Discoverable Spaces: Spaces and their content can be made discoverable to all members of an organization, so other people can find and join the conversation. Administrators can also set discoverability as the default for their organization.
- Enhanced search: Allows users to easily find content from within and across Spaces, or even discover new Spaces to join. “Search everything” in Spaces opens up powerful new collaboration possibilities and makes it easier to access the team’s collective knowledge base.
- In-line topic threading: The ability to reply to any message within a Space fuels deeper discussions and collaboration across teams and organizations.
- Robust security & admin features: Tools for content moderation, managing Spaces, and establishing the right rules for healthy communication across domains and companies.
Making meetings more hybrid friendly
Spaces will play an important role in laying the groundwork for meetings and, in some cases, reduce the number of meetings a team needs to gain alignment. Having a dedicated space for asynchronous collaboration, with access to all the right content and context, will help teams be more deliberate about scheduling meetings. This is top of mind for us and many of our customers given the rise in meeting fatigue over the last 18 months. But when having a meeting genuinely feels worthwhile, the experience of transitioning into (and out of) it from different collaboration touchpoints should be seamless.
Over the past few months, in collaboration with many customers and across teams within Google, we developed a handbook for navigating hybrid work that includes best-practice blueprints for the five most common hybrid meeting types. Because meetings are a foundational piece of hybrid work, our goal is to make them as productive, immersive and inclusive as possible.
Scheduling meetings that work across the entire team
With hybrid work, many teams—my own included—have locations and working hours that can change daily. When many of us were together in the office, we might have tended to schedule meetings at a time that favored the “in-office majority,” but now it’s especially important to schedule meetings that scale across the entire distributed team.
Now, beyond indicating their virtual or physical presence when accepting meeting invites, team members can set their location for each work day in Calendar. When combined, these capabilities allow meeting organizers and on-site support teams to plan for the right mix of in-person and virtual attendance. They can also provide greater visibility and help set expectations across hybrid teams.
Making meetings more spontaneous
Remember when you’d casually bump into a colleague in the office hallway or a break room and start a conversation that sparked new ideas? That’s perhaps the thing I’m looking forward to most as more of my team plan their part-time return to the office. These casual encounters were always a great way to build relationships and learn about topics that might not come up in structured meetings. To help enable these spontaneous connections when teammates aren’t in the office together, we’re bringing Google Meet calling to Workspace.
Google Meet calling is a seamless experience of initiating a video or audio call between one or more participants, complementing more structured, scheduled video meetings. Our intention is to bring Meet calling to all the natural endpoints in Workspace where you’d initiate an ad-hoc call including chats, people cards, and Spaces, but this will come first to one-to-one chats within the Gmail mobile app. Soon I’ll be able to call members of my team directly from a one-to-one chat. This will ring their device running the Gmail mobile app and send a call chip to our chat on their laptop, so they can easily answer from any device. It’s not quite the same as a spontaneous hallway conversation, but it might be the next best thing in a hybrid setting.
Ensuring collaboration equity in hybrid meetings
How do we ensure that hybrid meetings aren’t two meetings in one, divided between those in-person and those who are remote? Effective hybrid meetings need a unified experience so that the people sitting together in the same room can interact with their remote colleagues seamlessly, without it ever feeling like there are two parallel conversations.
We designed Companion mode in Google Meet to specifically meet this challenge and we’ll start rolling it out to customers in November. With Companion mode I can host or join a meeting from within a conference room using my laptop while leveraging the in-room audio and video—and it all happens without any awkward audio feedback. This functionality lets me share content or see presentations up close on my own device, access the meeting chat and whiteboard, initiate and vote on polls, or post a question in Q&A, just as I would from home. And to ensure that users have greater choice over how they participate in meetings, live-translated captions will be available in Meet and through Companion mode by the end of the year. We’re currently working on translating meetings in English to French, German, Spanish and Portuguese, with many more languages coming in the future.
Expanding choice and flexibility for meeting hardware
While Companion mode keeps people in the room seamlessly connected to their remote colleagues, meeting hardware plays a crucial role in making hybrid meetings feel more immersive and human, with the ability for everyone to be clearly seen and heard. To provide more flexibility and choice on this foundation of how we come together in a hybrid work world, we’re announcing an expanded Google Meet hardware portfolio and interoperability with other conference room solutions.
First, we’re announcing two new all-in-one video conferencing devices to complement our Series One Room Kits. The Series One Desk 27 is an all-in-one 27” device that’s perfect for small shared spaces or your desktop, either in the office or at home. Series One Board 65 is an all-in-one 65” 4K device that can be paired with an optional stand for ultimate configuration flexibility—turning any room or space into a video collaboration hub in minutes.
Both devices feature collaboration capabilities with the Jamboard app built right in, and each can be used as an external display. While optimized for Google Meet, USB-C connection from your laptop gives you the flexibility to use the meeting app of your choice while leveraging the high-fidelity audio and high-definition video on Series One Desk 27 and Board 65. You can learn more about these devices developed in partnership with Avocor through our on-demand webinar starting at 9 AM PT today.
https://www.youtube.com/embed/BR81EAce5BQ?enablejsapi=1&
We’re also proud to announce new third-party devices coming to the Google Meet hardware ecosystem. Google has certified the Logitech Rally Bar Mini and Rally Bar for Google Meet, which provide complete room solutions for small and mid-sized rooms. You can learn more about these Google Meet-certified products in Logitech’s September 21 webinar. Additionally, the Rayz Rally Pro is a new mobile device speaker dock by Appcessori that will automatically launch Google Meet for video meetings and provide an improved audio experience from your mobile device.
Certified Google Meet hardware ensures high-quality video and audio in meetings and is easy to deploy and manage. You can view our full Google Meet device portfolio and purchase directly from approved resellers by visiting the Google Meet Hardware website.
While Google Meet customers enjoy a full-featured experience on Meet hardware, we realize they sometimes need to connect with people outside of their video calling network. To enable this, organizations can use Pexip for Google Meet to seamlessly join Meet meetings from the widest range of third-party video conferencing solutions. Today, we’re also announcing support for bidirectional interoperability with devices from Webex by Cisco and Google Meet hardware. Soon you’ll be able to launch a Google Meet meeting on Webex hardware and a Webex meeting on Google Meet hardware. Calling interoperability between Meet and Webex is supported on Series One Board 65, Series One Desk 27, and the rest of the Google Meet hardware portfolio, as well as Webex Room Series, Room Kit Series, Desk Series and Board Series. We expect general availability later this year. You can find more details here. We plan to give Meet users even broader calling interoperability with support for other conferencing services in the near future.
Navigating hybrid work is a journey
We’re thrilled to bring these new Google Workspace experiences and devices to our customers, but we also realize that navigating hybrid work will be a journey of learning and adaptation for every organization. Two resources we recently developed can help along the way:
- Navigating hybrid work: A Google Workspace handbook
- The newly launched Future of Work site from Google Workspace, where you can keep up with all the ways work is changing.
Bridging the gaps in the emerging hybrid work world will necessarily be a combination of technology, workplace culture, and reimagining the use of physical spaces. But developing a “hybrid-first” mindset starts with the tools people use every day to connect, create, and collaborate, and Google Workspace will continue to play a crucial role in that evolution.
Cloud-Native Observability: Google Cloud and Chronosphere Join Forces
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As digital transformation continues apace, cloud native adoption has skyrocketed — and so has the volume, velocity, and variety of data that organizations must monitor to maintain visibility over their IT environments. Rather than a fixed number of virtual machines (VMs) running a single application each, systems are more flexible and ephemeral — with thousands of containers and microservices emitting data — and services and systems have greater interdependencies. All of this has led to an explosion in complexity that makes it nearly impossible to reliably and efficiently operate cloud-native services using traditional observability solutions without dramatically increasing overhead.
Built on Google Kubernetes Engine (GKE), Chronosphere is the only cloud-native observability solution that helps teams quickly resolve incidents before they affect the customer experience and the bottom line. And the relationship between Google Cloud and Chronosphere has developed into a growing partnership. Chronosphere brings the ability to rapidly and reliably control observability data and costs to Google Cloud customers, while maintaining open source compatibility. Recently, GV (Google Ventures) participated in Chronosphere’s $115 million round of Series C funding. Chronosphere is also available on Google Cloud Marketplace, making it easy for customers to procure and deploy.
Why Chronosphere chose to build on Google Cloud
Chronosphere’s founders, CEO, Martin Mao, and CTO, Rob Skillington, wanted to build an observability solution that solved some of the same problems they encountered when leading the observability team at Uber. The challenges at Uber focused on scale, reliability and cost, with a key emphasis on how these were not easily solvable for monitoring of cloud-native applications. Martin and Rob were looking to build a solution that was cloud-native, highly reliable, and capable of managing the high volume of data that modern organizations process every day. For those reasons, Martin and Rob chose to build Chronosphere on top of Google Kubernetes Engine (GKE):
Cloud-native mindset: When Martin and Rob launched Chronosphere, one of the first considerations was this: A cloud-native problem needs a cloud-native solution. Google Cloud and Chronosphere work together to provide a purpose-built software-as-a-service (SaaS) observability solution platform for cloud-native technologies like Kubernetes. Chronosphere runs much of its critical infrastructure on Google Cloud, using the service’s global infrastructure to deliver secure and reliable services to hypergrowth customers.
Open platform: Martin and Rob have a commitment to openness — a commitment that Google Cloud makes to its customers as well. All of the ins and outs of Chronosphere are open source compatible –built on GKE, the platform ingests both metric and trace data in a variety of open source formats, such as Prometheus, OpenTelemetry, and StatsD, so teams can get onboard easily while avoiding vendor lock-in. And they remain fully in control of how much data to ingest, how it’s ingested, how it’s stored, and for how long. That way, customers remain in control of their observability costs while their systems and data continue to grow, and can troubleshoot and remediate issues more quickly.
Mission-critical performance: Observability is a mission-critical service because it is essential for the reliability and performance of mission-critical systems. For this reason, Martin and Rob wanted to offer the strongest service level agreements (SLAs) possible for availability, reliability, and performance. Google Cloud provides the secure global infrastructure that allows them to do so.
Data volume: Modern organizations emit huge volumes of data that they have to sift through in near-real time to gain full visibility. Google Cloud offers the same infrastructure and networks that Google uses to support billions of users every day, capable of processing petabytes of data with ease.
How Chronosphere works with Google Cloud
GKE provides specific technical benefits that Chronosphere leverages to offer customers the performance and availability they need to spend less time managing their observability systems and more time creating value.
The Chronosphere collector is a Kubernetes-native, Prometheus-compatible agent that collects, processes, and exports telemetry data, including metrics and traces. When you install the collector in a Kubernetes cluster, it automatically discovers all your workloads and starts to gather data from them.
The Chronosphere UI tailors the experience to each user based on what services that individual owns or which teams that person belongs to. This makes the overall user experience friendlier and less overwhelming while helping people get to the bottom of issues faster.
Running on GKE means that Chronosphere can leverage Google Cloud’s multiple zones in each geographic region to distribute workloads evenly, ensure customer data stores are isolated from each other, and build tolerance for zonal failures. It also allows for data persistence across multiple zones. At the same time, Google Cloud’s global load balancers bring the data physically closer to the customer, shortening the time it takes for a data point to be visible to a user after its emission.
What this means for customers
The partnership brings together the best in cloud-native services and cloud-native observability. With the power of Google Cloud and Chronosphere, observability teams can transform their observability data based on need, context, and utility, storing only the useful data to reduce costs and improve performance. With purpose-built solutions for a cloud-native world, teams gain faster issue detection and resolution, and also benefit from Chronosphere’s 99.99% availability and open source compatibility — eliminating vendor lock-in.
“Companies growing their online infrastructure risk huge hits to their bottom line if they don’t also manage increased complexity and cost,” says Martin. “Our partnership with Google Cloud brings together the world’s leading cloud services platform with our powerful observability solution to unlock the benefits of a cloud-native world, while optimizing for efficiency, reliability, and cost.”
Google Cloud and Chronosphere: The perfect match
Google Cloud and Chronosphere offer an industry-leading observability solution built from the ground up to abstract away the complexities of cloud computing for already stressed teams. And the future of this partnership is sure to bring new innovations around performance, reliability, and cost efficiency as both companies continue to invest in these three areas. The goal: to deliver the best performance for cost in the industry.
Learn more about what Chronosphere and Google Cloud are doing for customers, and check out the Chronosphere listing on Google Cloud Marketplace.
TELUS and Google Cloud Partner to Move Towards a More Sustainable Future
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Environmental sustainability is a key priority for TELUS, a world-leading communications technology company. It continues to rank in the top 100 most sustainably managed companies in the world, and seeks to make a healthier planet for all by leveraging its global-leading technology, compassion to drive social change and reduce our collective carbon footprint through innovative technologies and sustainable business practices.
TELUS surpassed its sustainability objectives in 2019 and is now on a journey to procure all of its electricity from renewable or low-emitting sources by 2025. Next, it aims to achieve net carbon neutrality for its operations by 2030. TELUS has also been named to the Dow Jones Sustainability Index for 21 consecutive years, a feat unmatched by any other North American telecom or cable company. In 2021, it became the first company in Canada to release a Sustainability-linked bond (SLB) framework and complete an SLB offering, formally linking TELUS financing to its environmental performance.
“We’ve spent the last decade becoming a global leader in sustainability, helping make the planet healthier by ensuring that our operations are as environmentally responsible as possible,” said Geoff Pegg, Head of Sustainability and Environment at TELUS.
In part, TELUS’ strategy is focused on three key areas:
- Seek the best renewable energy options available
- Focus on migrating workloads to the cloud
- Embrace a multiplier effect through the use of sustainable partners
Renewable energy impact
Part of this environmental responsibility involves investing heavily in renewable energy sources through power purchase agreements (PPAs) that help renewable energy providers like wind farms and solar companies develop their infrastructure. TELUS executed PPAs with four Alberta-based solar and wind facilities to provide 100 per cent of its electricity load demand in a province where one-third of the grid is powered by coal.
As a technology company, electricity represents a large portion of TELUS’ energy needs: 80 percent of the operational carbon footprint comes from the power requirements for TELUS’ network and administrative buildings, Pegg explains. While TELUS is using renewable energy sources and low-emitting energy grids to power its buildings and network, there’s also the often-forgotten part of the carbon emissions equation: the energy it takes to power data centers. As the International Energy Agency recently reported, data centers represent 1 percent of the global electricity demand and that figure is expected to keep rising as the world increases usage of data-heavy technologies.
“It’s probably no surprise that everyone, whether you’re a business or a consumer, is concerned about reducing carbon emissions,” said Chris Talbott, the Google Cloud Sustainability Lead. “A lot of us think about the carbon emissions associated with our cars or with the electricity that powers our homes, but oftentimes we forget about the carbon emissions that come from the digital services that we use or the networks required to deliver that data.”
As a leader in sustainability, how can TELUS meet the energy demands of its customers while also protecting the environment? One way is through the company’s previously announced collaboration with Google Cloud. The two companies are working together to build a more sustainable world through technology and reduce TELUS’ carbon footprint, create value along the entire supply chain, and optimize industry solutions for social impact through data analytics and machine learning.
Taking a cloud first approach — reducing carbon emissions with green cloud computing
Google became carbon neutral in 2007 and has achieved 100 per cent renewable energy matching every year since 2017. Google has invested in renewable energy to match the electricity we use across our entire operations, including Google Cloud, meaning every workload that TELUS runs on Google Cloud has been matched with renewable energy purchases.
“The operational carbon footprint of running anything on Google Cloud is zero,” Talbott said. Also, by working with Google, TELUS gets the benefit of economies of scale using less electricity. Not only is TELUS leveraging Google data centers, it’s also relying on the digital collaboration made possible by Google Workspace to reduce the amount of travel required by employees attending meetings in different offices. Collaboration tools like Google Meet can reduce the carbon footprint of in-person conferences by 94 percent.
Google compensates for the environmental footprint of any electricity used in the data center and out to the edge network. “You can feel pretty good about using Google Meet because it’s carbon-neutral,” Talbott said.
Multiplier through sustainable partnerships — green cloud computing radiates out
By supporting TELUS in its environmental sustainability efforts, Google Cloud is also enabling TELUS to do the same for its various partnerships. For example, powered by Google Cloud’s infrastructure and data analytics capabilities, TELUS is partnering with Picacity (formerly NXN Digital) and Google Cloud to deliver an ecosystem of integrated smart technologies that enable cities to improve the lives of their residents.
From dynamic traffic signaling that reduces congestion and emissions, to data analytics that create smarter, more efficient city planning, the partnership is transforming the way municipalities operate in our increasingly digital world.The partnership is built on four foundational pillars of infrastructure and environmental sustainability, intelligent transportation, public safety and security, and health. In the case of intelligent transportation, this means sensors, cameras, and other devices are built into or near roads, sidewalks, and bike paths to provide data for innovative software to improve traffic flow in real time. The data can then foster informed decisions about infrastructure, city planning, fleet optimization, and public safety.
All of these environmental measures may seem small when compared with the enormity of the problem that is climate change, but as Talbott said, “Change begins with the small decisions we make every day such as paying attention to the practices of companies that we’ve come to rely on daily in the modern world. They may seem small and in the margins, but at scale, this is how we can make a real impact.”
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The Amazing Tech Behind This Animal Rescue Center Helps Save Costs and Rescue More Animals
The Royal Society for the Prevention of Cruelty to Animals (RSPCA) is the UK’s largest animal welfare charity. Each year, it finds new homes for more than 50,000 animals in need.
Streamlining the charity’s IT systems is the job of Billie Laidlaw, Assistant Director IT Resources. “Every pound we save with our solutions helps to rescue, rehabilitate and re-home animals across England and Wales,” says Billie.
Google Apps for Work was introduced to replace the legacy email system, and the move has saved the charity hundreds of thousands of pounds and introduced more effective ways of working. With Apps for Work on Android phones and Chromebooks, RSPCA inspectors can use Drive and Gmail on the go to connect, check documentation, share information, and request temporary shelter for rescued animals.
With Slides and Chromebox, rescue centre managers can quickly and easily create promotional screens to display in their reception areas showcasing animals that need new owners. And the slides can be pushed simultaneously to RSPCA charity shop screens to help ensure the best chance of finding the animals loving new homes.
“Every time a supporter puts a pound in one of our collection tins, they want it to be spent wisely,” says Billie. “By streamlining our services with Google Apps for Work, we make sure that more of that money serves the animals who need it.”
Watch this video to find out the tech that helps RSPCA make a difference.
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Video: How Whirlpool’s 90,000 Employees Collaborate to Bring 100 New Products to Market Every Year
As one of the world’s largest manufacturing companies, Whirlpool needs no introduction. The 104-year-old company manufactures home appliances from over 70 manufacturing and technology research centers around the world.
Innovation has been the company’s focus since its inception and that’s evident from the fact that it introduced close to 100 new products in 2017 alone.
For any company to be that innovative, it needs creative minds to collaborate and work towards the same goal, all at once. That’s especially true for Whirlpool that has over 90,000 employees across the globe.
“The need that we have to be connected, the speed with which we need to operate has gone up,” says a Whirlpool executive.
And that’s why, Whirlpool switched to G Suite, Google Cloud’s collaboration and productivity tool that brings together the power of Gmail, Docs, Drive, and Calendar all in one place.
“The opportunity to make a global company feel local, entrepreneurial, and fast-paced, is a big challenge. Google Apps helps us get there. What we’ve really done is create an opportunity for people to collaborate truly on a global basis, regardless of location, place and time. That makes a huge difference in terms of the speed with which we can operate,” says a Whirlpool executive.
How Google Classroom Helps State of Iowa Employees Serve the Public Better
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Organizations are pressed with the need to engage, retain, and upskill employees with many positions staying fully or partially remote as the pandemic continues. The Center for Digital Government (CDG) reports that 74% of state and local governments believe they will continue hybrid operations for the long-term. This transition is the latest in a long list of reasons agencies are looking for solutions to help train their workforce digitally. Some have found Google Classroom to be the perfect solution.
The State of Iowa knew about the advantages of digital classrooms even before the pandemic. They were already successfully using Google Classroom for in-person training, making the transition to digital seamless when the state closed down. Jessica Van Heuveln, a Google support specialist for the State of Iowa CIO’s Office, says the switch to digital doesn’t deprive workers of hands-on training. “You can use Google Classroom for many different environments, so if you’re doing self-taught, in-person or virtual training, it’s going to work with all those approaches.”
The logistics of a digital classroom
Iowa uses Google Classroom to onboard and upskill employees as well as train volunteers. When the pandemic shifted the state’s workforce to 70% working from home, they needed a platform that could not only handle a vast range of topics and teaching styles to support remote workers but also scale to meet their demand. Van Heuveln notes that Google Classroom was particularly helpful for handling compliance training, especially with its integration with Google Meet. These trainings often require an entire sector of the workforce to attend a single class with more than 100 attendees, according to Van Heuveln. The logistics of these larger sessions cuts down on the number of total sessions the state needs to host. Iowa also found that employees were less apprehensive about learning when they could do it from the comfort of their own homes.
Iowa follows a train-the-trainer model to train employees expected to instruct using Google Classroom. Trainers working in departments across the state learn to use Google Classroom to create and host virtual learning experiences specific to their own departments.
Collaborative classrooms made simple
Google Classroom meets many needs for Iowa, such as setting up training, managing attendance, reviewing uploaded coursework, and communicating with attendees. Both course attendees and trainers have everything they need in one place, and robust engagement tools help attendees stay focused while giving trainers the feedback they need from their lessons. Built-in survey options let trainers gauge attendee knowledge, and the chat function ensures no one ever misses a question. The reporting dashboard gives trainers access to analytics to track engagement and attendance, providing insights that can improve future training sessions.
Google Classroom also makes it easier to ensure attendees stay on board throughout the training program. Coursework can be uploaded directly into Google Classroom, and training sessions can be recorded and archived. This feature allows employees to work at their own pace or lets them catch up when a scheduling conflict means they might miss a session.
The enterprise version of Google Classroom Iowa uses interfaces with other Google Workspace tools such as Google Meet, Google Calendar, Google Drive, and Gmail, which streamlines training and leads to more collaboration between employees and trainers. It can also interface with applications from other providers, further boosting its utility as an effective virtual classroom. Google Drive stores training materials securely. Lastly, Google Classroom enterprise comes with 24/7 support to make sure agencies always have everything they need for success.
Helping employees be better prepared to serve
Google Classroom can be a powerful part of any training program, whether it be digital or in-person. Building virtual connections empowers organizations to deliver better experiences. Google Classroom is helping the State of Iowa accomplish this for their constituents. Designed to scale and be accessible from anywhere, the platform helps public employees better serve the public. Virtual training strategies are essential for agencies that are looking to grow their workforce and build employee skill levels. The most important thing, however, is that training programs enable employees to further your agency’s mission. To learn more about Google Classroom and see more solutions designed with government in mind, check out the Google Cloud for government page.
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