Post-COVID: Times Driven by Data Analytics and Intelligence
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As we think about economic recovery from COVID-19—both inside Google and outside through working with Google Cloud customers—we’ve made many important observations. Among them is the recognition that the ways software developers and IT practitioners work together will shift in the post COVID-19 world. Our economic recovery today will look different than past recoveries, and on a fundamental level, the way we innovate will be different than it’s ever been before.
Right now, we’re entering a new phase of cloud computing, where businesses have shifted from making tactical infrastructure decisions, to making larger IT decisions with an eye towards enabling transformation throughout the company. Data, and what we can do with that data, is key to this transformation. And how companies put data in the hands of every employee to help catalyze transformation and solve the most important and impactful opportunities in their industries is at the core.
A recent Google-commissioned study by IDG highlighted the role of data analytics and intelligent solutions when it comes to helping businesses separate from their competition. The survey of 2,000 IT leaders across the globe reinforced the notion that the ability to derive insights from data will go a long way towards determining which companies win in this new era.
Data analytics and intelligence were prioritized during COVID-19
The results of the IDG study show a separation amongst those organizations that embrace the capabilities of today’s data analytics and AI/ML tools and those that do not. When COVID-19 hit, many organizations cancelled IT initiatives, with 55% of respondents delaying or cancelling at least one technology project. However, 32% of respondents accelerated or introduced initiatives around building out or improving the use of data analytics and intelligence. IT leaders realize how critical data is to their future success, even when resources are scarce.
Digital-focused companies are faster to embrace advanced intelligence tools
Furthermore, enthusiasm for big data analytics, AI, and ML technologies is highest among companies who are further along in their digital transformation journeys. Fifty-four percent of companies who identify as “Fully digitally transformed” or “Digital native” are using or considering using these tools, vs. the global average of 37%. And, these same organizations are embracing the promise of AI more than their peers. Forty-eight percent felt that “Embedded AI across our full stack of cloud solutions will be critical” vs 39% of digital conservatives. These companies realize these digital tools enable them to be more resilient, agile, and prepared for whatever the future brings.
Companies are turning to cloud to maximize insights from data
As companies tap into the promise of data analytics and AI/ML, they are turning to cloud for help. When considering which cloud providers to work with, 78% of respondents said big data analysis is a “must have” or a “major consideration,” which placed this capability at the top of the list of consideration factors. This is not surprising, as cloud solutions address the most common pain points and barriers to innovation. Three of the respondents’ top four areas impeding innovation are addressed by cloud: Insufficient IT & developer skill sets (1st), security risks and concerns (2nd), and legacy systems and technologies (4th). Plus, cloud makes it easier to quickly launch a project, scale up or scale down, and pay for only what you use.
COVID-19 changed the very nature of business, and of IT. It forced IT leaders to decide where to put their scarce resources and big data analytics and AI/ML were, understandably, at the top of the list. To learn more about the findings, download the IDG report “No turning back: How the pandemic reshaped digital business agendas.”
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Lead Your Company Towards Data-Powered Innovation
In this talk, Lak Lakshmanan, Head of Analytics and AI Solutions, Google Cloud, presents a prescriptive, proven approach to foster the ability of your organization to innovate with data.
This approach has helped other Google Cloud customers handle key challenges around data size, speed, and a (lack of) structure.
This five-step journey provides immediate short-term benefits at every stage and sets your organization up for transformational growth.
The first step is to simplify operations and lower the total cost of ownership and build a common data platform by migrating legacy data warehouses and data lakes to the cloud.
Next is to break down silos, democratize data access, and build a data culture.
The third step is to make decisions in context (taking location and near-term behavior into account) and do so faster with real-time dashboards and real-time AI.
The fourth step is to build the ability to absorb AI and leapfrog with end-to-end packaged AI solutions.
Finally, with the ability to integrate AI already in place, it is time to empower data-driven innovation with scaled AI platforms.
Ahead of the Curve: 5 Data and AI Trends Set to Shape 2023
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How will your organization manage this year’s data growth and business requirements? Your actions and strategies involving data and AI will improve or undermine your organization’s competitiveness in the months and years to come. Our teams at Google Cloud have an eye on the future as we evolve our strategies to protect technology choice, simplify data integration, increase AI adoption, deliver needed information on demand, and meet security requirements.
Google Cloud worked with* IDC on multiple studies involving global organizations across industries in order to explore how data leaders are successfully addressing key data and AI challenges. We compiled the results in our 2023 Data and AI Trends report. In it, you’ll find the metrics-rich research behind the top five data and AI trends, along with tips and customer examples for incorporating them into your plans.
1: Show data silos the door
Given the increasing volumes of data we’re all managing, it’s no surprise that siloed transactional databases and warehousing strategies can’t meet modern demands. Organizations want to improve how they store, manage, analyze, and govern all their data, while reducing costs. They also want to eliminate conflicting insights from replicated data and empower everyone with fresh data.
A unified data cloud enables the integration of data and insights into transformative digital experiences and better decision making.
Andi Gutmans, GM and VP of Engineering for Databases, Google Cloud
In the report, you can learn how to adopt a unified data cloud that supports every stage of the data lifecycle so that you can improve data usage, accessibility, and governance. Inform your strategy by drawing on organizations’ examples such as a data fabric that improves customer experiences by connecting more than 80 data silos, as well as other unified data clouds that save money and simplify growth.
2: Usher in the age of the open data ecosystem
Data is the key to unlocking AI, speeding up development cycles, and increasing ROI. To protect against data and technology lock-in, more organizations are adopting open source software and open APIs.
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Understand how you can simplify data integration, facilitate multicloud analytics, and use the technologies you want with an open data ecosystem, as described in the report. Learn from metrics about global open source adoption and public dataset usage. And explore how global companies adopted open data ecosystems to improve patient outcomes, increase website traffic by 25%, and cut operating costs by 90%.
3: Embrace the AI tipping point
Pulling useful information out of data is easier with AI and ML. Not only can you identify patterns and answer questions faster but the technologies also make it easier to solve problems at scale.
We’ve reached the AI tipping point. Whether people realize it or not, we’re already using applications powered by AI—every day. Social media platforms, voice assistants, and driving services are easy examples.
June Yang, VP, Cloud AI and Industry Solutions, Google Cloud
Organizations share how they’re reaching their goals using AI and ML by empowering “citizen data scientists” and having them focus on small wins first. Gain tips from Yang and other experts for developing your AI strategy. And read how organizations achieve outcomes such as a reduction of 7,400 tons per year in carbon emissions and a more than 200% increase in ROI from ad spend by using pattern recognition and other AI capabilities.
4: Infuse insights everywhere
Yesterday’s BI solutions have led to outdated insights and user fatigue with the status quo, based on generic metrics and old information. Research shows that as new tools come online, expectations for BI are changing, with companies revising their strategies to improve decision making, speed up the development of new revenue streams, and increase customer acquisition and retention by providing individuals with needed information on demand.
Organizations are equipping business decision-makers with the tools they need to incorporate required insights into their everyday workflows.
Kate Wright, Senior Director, Product Management, Google Cloud
In the report, you’ll discover why and how data leaders are rethinking their BI analytics strategies and applications to improve users’ trust and use of data in automated workflows, customizable dashboards, and on-demand reports. Global companies also share how they improve decision making with self-service BI, customer experiences with IoT analysis, and threat mitigation with embedded analytics.
5: Get to know your unknown data
Increasing data volumes can make it harder to know where and what data they store, which may create risk. Case in point: If a customer unexpectedly shares personally identifiable information during a recorded customer support call or chat session, that data might require specialized governance, which the standardized storage process may not provide.
If you don’t know what data you have, you cannot know that it’s accurately secured. You also don’t know what security risks you are incurring, or what security measures you need to take.
Anton Chuvakin, Senior Staff Security Consultant, Google Cloud
Check out the report to learn about data security risks that are often overlooked and how to develop proactive governance strategies for your sensitive data. You can also read how global organizations have increased customer trust and productivity by improving how they discover, classify, and manage their structured and unstructured data.
Be ready for what’s next
What’s exciting about these trends is that they’re enabling organizations across industries to realize very different goals using their choice of technologies. And although all the trends depend on each other, research shows you can realize measurable benefits whether you adopt one or all five.
Review the report yourself and learn how you can refine your organization’s data and AI strategies by drawing on the collective insights, experiences, and successes of more than 800 global organizations.
Report on API-led Digital Transformations in 2020 and the Future
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In 2020, many businesses across industries turned their focus and investments towards digital strategies. APIs being an integral part of every organization’s digital disruption, will grow in relevance throughout 2021. Read the report to gain more insights on driving API-led digital transformations and in-depth analysis of Google Cloud’s Apigee API Management Platform usage data, case studies and third-party surveys conducted with tech leaders.
Customer Voices: How Firms from Across Industries Leverage Google Cloud
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From powering everyday operations and accelerating application innovation, to providing tools for specific business needs and executing on big ideas, to advancing the security of technology solutions, companies from across industries have leveraged Google Cloud for business benefits.
Companies from across industries have turned to Google Cloud for transforming their business, modernizing their infrastructure, and gleaning intelligence from data. For instance:
- Johnson & Johnson achieved a 41% increase in search results from high-quality job applicants, significantly improving the company’s ability to quickly hire top talent.
- Sony Network Communications now processes 10 billion monthly queries faster, which advances data analysis.
- University College Dublin saw significant 6-figure savings by eliminating legacy hardware, software, and maintenance.
And there are many such examples. Read the collection of case studies to find out how companies from across industries and geographies leveraged Google Cloud for measurable business benefits and for solving complex problems.
Data Culture Integral for Building Data Platforms in EdTech Firms
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With a data strategy and data warehouse in place, EdTechs are building a data culture that helps everyone – from educators and administrators, to employees in marketing and accounting – make more informed decisions with their data.
So how do you build a data culture in your organization? It starts by asking these questions:
- Are users able to find answers to their data questions from available data?
- Can they act based on available metrics?
- Can they tell a compelling story with the data at hand?
How well is your company using analytics? The matrix from Looker’s Analytical Maturity eBook, shows ranges from “vanity” (nice to see) metrics to “optimization.”
Adopting and rolling out your organization’s new data platform
As outlined in the previous blog in this series, From data chaos to data-driven: How dedicated data teams can help EdTechs influence the future of education, a comprehensive data team is essential for building a data warehouse. That data team should include a core education intelligence team. This team can align with analytically savvy members of each department they support. It’s critical that the Education Intelligence team understand each department’s reporting needs and can make adjustments based on user feedback.
Include these key components to ensure smooth adoption for internal teams:
- Share a roadmap: An effective rollout team always knows what’s next on their roadmap and communicates that to the entire organization. Launching analytics across an entire company at once usually leads to slow movement, miscommunication, and lack of adoption. A roadmap will ease this transition.
- Train everyone: This approach makes sure everyone is consistent during the data rollout. Show users how to make the most of the platform your data team has created, and be sure they know where they can go for help.
- Monitor and optimize: Monitor your organization’s analytics usage. Understand which individuals are using your education intelligence system to drive their day-to-day operations. These individuals can provide further insight into what is working. Identifying those who may need more guidance and support ensures they don’t miss out on benefits.
Guild Education: Creating a data culture
Guild Education started working with Google Cloud to build a data culture and implemented Looker as their data platform.
The company transformed their student success program—in which coaches work directly with connected employees throughout their educational journey—with Looker. “As enrollments increased, even spreadsheets were not able to accurately keep track of caseloads,” Sean McKeever, Senior Business Intelligence Analyst, recalls. “We needed a singular source of truth that could be updated in almost real-time.” In response, they created “Student Rosters” to manage a coach’s student outreach.
Users were thrilled with the new tools, and when the coaching team grew from 20 to 90, Sean created ambassador groups consisting of data specialists to support each department. This sparked Guild Education’s “data-driven evolution.”
“Unexpectedly, the Student Success task force also became an engine for new BI work,” Sean says. “They blew my highest expectations out of the water and started owning virtually the entire process: building requirements, prototyping, testing, and deploying new dashboards and panels—with hardly any help from the BI team.”
These successes have set Guild Education on its way to becoming a fully data-driven company. Unexpectedly, the Student Success task force also became an engine for new BI work…they blew my highest expectations out of the water and started owning virtually the entire process…with hardly any help from the BI team.
Sean McKeever
Senior Business Intelligence Analyst, Guild Education
Start your journey from data chaos to data-driven
We hope this three-part series has shown how data analytics has an important role to play in transforming the future of education. EdTech companies are unlocking the power of big data to serve their customers. “The education landscape is changing rapidly, and EdTech has a major role to play as institutions adapt to the massive shift in learners’ preferences and expectations,” says Jesus Trujillo Gomez, Strategic Business Executive, Education & Research, Google Cloud.
Feeling inspired? Let’s meet your EdTech challenges together and transform your data culture. Visit Google Cloud for education technology.
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