Italian Utility Company Deploys its SAP Workloads on Google Cloud to Meet Sustainability Goals
3266
Of your peers have already read this article.
2:00 Minutes
The most insightful time you'll spend today!
With more than 2.5 million customers, Italian utility company A2A is committed to delivering electricity, gas, clean water, and waste collection every day. More recently, the company made another significant commitment: To incorporate the principles of the “circular economy” into its way of doing business — part of the UN 2030 Agenda’s Sustainable-Development Goals — all while also aiming to double its client base by 2030. Growing rapidly but sustainably requires operating as efficiently as possible at every level of the organization, from operating smart meters to generating accurate demand projections. That’s why A2A chose to deploy its SAP S/4HANA ERP and the SAP BW/4HANA data warehouse on Google Cloud.
Roadblocks to innovation
Instead of a linear consumption model that starts with raw materials and ends with use and disposal, the circular economy is a continuous cycle that emphasizes repair, recycling, and the creation of materials rather than their disposal. To take an example from A2A’s own success story: The company keeps 99.7 percent of collected waste out of landfills.1 Of the UN’s sustainability goals, A2A is committing to the three most relevant to its industries:
- Ensuring availability and sustainable management of water and sanitation for all
- Ensuring sustainable consumption and production patterns
- Protecting, restoring, and promoting sustainable use of terrestrial ecosystems
Achieving A2A’s sustainability and customer-first strategies requires high scalability, rapid data ingestion, and rich, accurate analytics. None of this could be reliably supported with the company’s legacy on-premises SAP and Data Warehouse, especially given A2A’s projected growth and the increasing complexity of the data landscape, including IoT deployments and energy market liberalization.
Provisioning data infrastructure was also slow and complex. Simply adding a new metric could require increasing capacity by an order of magnitude. And analytical and transactional data lived in siloes, which created a fragmented and out-of-date view of each customer across sales and customer support teams. A2A’s fragmented data also made it difficult to take proactive action when changing priorities or processes required shifting focus from one data source to another.
With a data warehouse that refreshed only once every 24 hours, simple processes such as responding to a customer calling because their power has been cut off due to an unpaid bill became cumbersome.
Scalability was also a concern. With the on-premises solution, A2A needed to define the budget for its data warehouse over a two-year timeframe, but the rollout of new electricity meters — each sending data every 10 minutes — across Italy made those data requirements hard to predict.
The move to the cloud: From monolith to microservices
The move has been a giant step forward in A2A’s goal of meeting its data-driven, customer-centric strategy. In deploying its SAP systems to Google Cloud, A2A can take advantage of a highly flexible hybrid environment and powerful data management and analytics. It can replicate data from Salesforce, SAP, and other systems in BigQuery, which operates as a data lake with Google Cloud SQL, connected directly to Google Analytics and Google Ads for data-driven customer service, decision-making, and marketing.
“From BigQuery we can feed relevant information directly to the people who need it. Our customer operators work on Salesforce, so we use an OData protocol to embed real-time data in that platform. Elsewhere, we present the information through a dashboard, or with a BI component delivering one-page reports.” —Vito Martino, Head of CRM, Marketing and Sales B2C & B2B, A2A
By running SAP on Google Cloud, A2A can also count on an infrastructure platform that provides:
- Scalability. The robust data architecture on Google Cloud adapts to shifting and increasing demands without compromising on speed or availability, so A2A doesn’t have to worry about over- or under-provisioning as the rollout of smart meters proceeds.
- Speed. The new A2A data solution refreshes every five minutes instead of 24 hours, so the company can respond to its customers’ needs without delays. Customer operators working in Salesforce now receive real-time data from Google BigQuery so that, when a customer calls, operators can see accurate information in seconds. They can now offer value-added services and sustainable options tailored to the customer’s needs, from energy consumption to their preferred method of communication.
- Availability. With microservices orchestrated by Google Kubernetes Engine, the team can update the solution through continuous integration and delivery (CI/CD), eliminating the need for downtime when changes are required.
- Security and control. The A2A IT team uses Google Kubernetes Engine to orchestrate clusters of instances on Google Compute Engine, with Google Cloud Load Balancing and backups on Google Cloud Persistent Disk. Google Cloud Anthos ensures operational consistency across on-premises and cloud platforms.
Ready to grow the sustainable way
By moving to Google Cloud — the industry’s cleanest cloud, with zero net emissions — A2A is ready to grow quickly while locking down the efficiency it will need to meet its ambitious sustainability goals. “To bring sustainable utilities to market, we need to be both responsive to our customers and responsive to the internal needs of A2A,” explains Davide Rizzo, Head of IT Governance and Strategy at A2A. “Understanding what customers need in detail means we can improve their services and reduce their environmental impact at the same time.”
Learn more about the ways Google Cloud can transform your organization’s SAP solutions with scalability, speed, and advanced analytics capabilities.
1. Circular Economy: one of the four founding pillars of A2A’s 2030 sustainability policy | Drupal
Custom AI Solutions, Global Delivery Centers and More Resources Dedicated for Customer Success
4899
Of your peers have already read this article.
2:00 Minutes
The most insightful time you'll spend today!
At Google Cloud, our customers are at the forefront of digital transformation—launching entirely new businesses and products built in the cloud, redefining entire industries with data and artificial intelligence, delivering innovative new consumer experiences, or committing to sustainable new ways of doing business.
We’re committed to our customers’ success, and over the past two years we’ve invested significantly in providing ongoing and integrated support through our customer care portfolio, including launching new Premium and Mission Critical Support offerings that allow us to monitor, prevent, and mitigate impacts quickly, while delivering the fastest response times in the industry.
Today, I’m proud to unveil several new resources and offerings for our customers, including a new Custom AI Solutions practice, new Global Delivery Centers, expanded Executive Briefing Centers, and new leaders to help continue to drive our organization forward.
Helping businesses innovate with a new Custom AI Solutions practice
We are investing in services and offerings to help our customers innovate and drive innovative change to business processes, culture, and customer experiences with Google Cloud products and services. Artificial intelligence (AI) and machine learning (ML) technologies are foundational for many such digital transformations, and to help customers create real business value with these technologies, we’re excited to launch a Custom AI offering to address our customers’ most critical innovation needs.
AI and ML technologies are foundational to digital transformations, yet they are not “one size fits all.” Each customers’ problems and opportunities are unique; a rideshare company will use AI differently than a brick and mortar retailer, or a healthcare company, or an insurance firm. To help organizations deploy AI and ML more effectively, we’re launching a new Custom AI Solutions practice, offering customers custom-built AI and ML solutions built into Vertex AI; access to Google’s engineering expertise; and predictable, subscription-based pricing.
Our teams are already partnering closely with early customers to build and deploy custom AI solutions. For instance, USAA, the large North American insurer, is using Google Cloud ML to process near-real-time damage estimates based on digital images to create a streamlined operations experience.
Learn more about our Custom AI Solutions practice offering here, and how we work together with our customers here. To get in touch, please contact our sales team.
Launching new Global Delivery Centers
Our drive to digitally transform our customers’ businesses is often manifested through our Global Delivery Centers, which expand our professional consulting and emerging practices capabilities available to customers and partners around the world.
The teams at our Global Delivery Centers help customers get up-and-running on Google Cloud quickly and cost effectively, and consult with customers to rapidly build capacity in areas like data analytics, hybrid and multi-cloud, artificial intelligence, and machine learning. More importantly, they help customers successfully execute projects in support of their most mission-critical business objectives. Critically, these centers also help our global partner ecosystem quickly ramp their Google Cloud practices, and get fast, expert consultation for their customers too.
In 2022, we aim to triple the size of our Global Delivery Center teams in Argentina, Poland, and India. In addition, we’ll invest in building deep Google Cloud talent in Mexico and Portugal, furthering our commitment to the industry’s best expert consultation for customers and partners around the world.
Expanding our Executive Briefing Centers footprint
In addition to our Global Delivery Centers, we’re also pleased to expand our resources and facilities that enable digital and face-to-face meetings and working sessions with our customers. This year, we will launch four new Executive Briefing Centers, located on Google Cloud campuses in London, Paris, Singapore, and Munich.
These centers provide an opportunity to listen to our customers, share the best of Google Cloud’s solutions, and inspire digital transformation, in conversations facilitated by Google Cloud leadership, engineers, and industry experts. By bringing this experience to our customers in-region we can foster deeper partnerships and develop cloud solutions that meet their requirements for security, privacy, and digital sovereignty without compromising on functionality or innovation.
Adding new leadership to enable customer success
Finally, I’m excited to welcome two new leaders to Google Cloud on the Customer Experience team, who will help scale our Delivery Centers and deliver exceptional experiences for our customers.
Heading our Global Delivery Center experience is Sunil Rao. Sunil comes to Google Cloud from Accenture, where he spent 18-plus years working with large technology customers across many industry verticals and managed large global teams in Accenture Advanced Technology Center. Sunil will also lead our Technical Onboarding Center, which helps businesses around the world get up to speed with technologies that are critical to understanding customer and business process contexts, and delivering great experiences.
Additionally, Lee Moore is joining Google Cloud to lead Customer Experience in North America. Lee spent nearly 30 years at Accenture in various leadership positions, including services integration for complex problem-solving, product development across a number of industry verticals, and building long-term customer relationships.
You’ll be hearing much more from us in the coming months, as we build out even more powerful and effective cloud-based services and offerings, work with customers to deliver new analytics- and AI-based tools and services, and work with our growing list of partners to help ensure customer success, across the globe.
DB Corp Opts For Google Cloud to Drive Transformation to Real-Time Operation
3868
Of your peers have already read this article.
2:30 Minutes
The most insightful time you'll spend today!
About DB Corp
DB Corp is India’s largest newspaper publisher delivering 62 editions in four languages and selling about 62 million copies per day. The business also has an extensive online and mobile presence.
Google Cloud Result
- Reduced time to complete sales reports and updates from a week to two hours
- Delivered a single source of truth and real-time data to support decision-making
- Hindi news source material with 95 percent accuracy
Headquartered in Bhopal, India, and listed on the Bombay Stock Exchange, DB Corp is India’s largest newspaper group. DB Corp publishes 62 editions in four languages and sells about 6 million newspaper copies per day. Beyond newspapers, DB Corp operates 29 radio stations, 13 portals and two mobile apps.
Like the media industry in general, DB Corp is having to adapt to readers’ increasing preference for accessing news content online – particularly on mobile devices. However, online advertising is yet to fill the gap left by the leakage of advertising revenues from print. Further disruption occurred when the Indian Government’s implemented a demonetization program in November 2016 that prompted a sharp surge in e-commerce transactions and online banking.
Facing a tsunami of change, DB Corp is developing and executing new strategies to engage consumers and build revenues. These plans include evolving from an IT-supported business to an IT enabled company, and finally to an IT-led business that complements its newspapers with online news and updates throughout the day. DB Corp is building e-commerce properties that leverage its print brands and is moving to increase advertising across its mobile services. Furthermore, the business is looking to capture information about readers and customers to tailor its publications and services more closely to their needs.
Expertise in managing large data volumes behind GCP selection
However, DB Corp’s on-premises infrastructure and traditional applications could not deliver the flexibility and agility needed to support the transition to real-time news delivery. In late 2015, DB Corp started evaluating public and private cloud services, including cloud-based application suites and platform as a service offerings. This process led the business to deploy G-Suite and start working with Google Cloud Platform (GCP). “We selected GCP due to Google’s experience in delivering cloud services, and because nobody else manages data volumes of the magnitude that they do,” says R D Bhatnagar, Chief Technology Officer, DB Corp. “We were also impressed by the fact GCP had a local team with the skills and expertise to educate us about how best to use its products.”
DB Corp is migrating its websites and key applications to GCP. The business is also upgrading its network to remove bandwidth restrictions that could impede the value provided by GCP services. The scale and scope of DB Corp’s G Suite and GCP projects has required the business to engage four partners and access technical expertise and support from Google itself. Technical and business experts from the platform as a service provider are providing monthly updates and training sessions with various groups within the organisation, including user communities and the board of directors.
The Google projects at DB Corp are driving a sharp increase in the speed, agility and performance of the business. “As a senior leader within the organisation, I see the key benefits of GCP and other technologies being lower cost; greater efficiency; and improved business continuity,” says Bhatnagar. “For example, the current data center team can be redeployed to other initiatives as the technical experts at GCP will be undertaking most of the management and maintenance tasks.
DB Corp is already making business and financial performance data available in real time from a single source, enabling business teams to make sound, consistent decisions about digital strategies and other key activities. These teams may also address issues or problems before they compromise the quality of content and services provided to consumers.
Deploying Chrome for Meetings across various offices has enabled teams to communicate and collaborate effectively in real time, breaking down geographic barriers, ensuring each member is on the same page and ensuring the business transformation proceeds smoothly. Sales teams are using Google Forms and Google Sheets to centralize and control tasks such as sales forecasting, reducing the time required to complete reports and updates from up to a week to two hours.
Furthermore, various teams are using calendars to improve organization and productivity. For example, editorial teams are using calendars to track Indian holidays and festivals and deliver relevant content to readers. Reporters are also using Google Cloud Speech API and Google Cloud Translation API services to capture and document interviews and source material for articles at accuracy rates of 95 percent for Hindi alone.
Synopsys & Google Cloud: Helping Semiconductor Companies Drive Electronic Design Automation Innovation
2857
Of your peers have already read this article.
2:30 Minutes
The most insightful time you'll spend today!
Google Cloud and Synopsys Inc are partnering to help semiconductor companies drive Electronic Design Automation (EDA) innovation in the cloud to accelerate time to market, and lower costs across the entire semiconductor product life cycle. Synopsys is the industry’s largest provider of EDA technology used in the design and verification of integrated circuits, or semiconductor chips. Bringing Synopsys technology onto Google Cloud enables customers to benefit from scalable cloud bursting and complementary licensing models to help them quickly deploy and scale Synopsys’ EDA tools. Semiconductor companies can significantly accelerate chip design and production, increase designer productivity, and empower innovation in power-performance-area optimization.
Google Cloud Platform has enabled high performance computing workloads, such as those used by today’s semiconductor chip designers, to deliver exceptionally fast results and reduce prototyping from years to months. Google Cloud’s HPC services have delivered highly scalable solutions across multiple industries – from scientific research to autonomous vehicle testing and simulation.
EDA software is a large consumer of high performance computing capacity in the cloud. With the release of Synopsys Cloud bring-your-own-cloud (BYOC) solution on Google Cloud, chip designers can now scale their Google Cloud infrastructure with Synopsys’s leading EDA tools under the flexible FlexEDA pay-per-use model and access unlimited EDA software license availability on-demand by the hour or minute.
The Synopsys Cloud BYOC deployment architecture on Google Cloud is enabled through their unique cloud metering service which uses Google Cloud regional MIGs (Managed Instance Groups) for autoscaling and multi-zone deployment. This enables the service to scale up to meet customer workload demands and scale down to optimize costs. Secrets used by Synopsys Cloud are securely stored in Google Secret Manager and usage data is encrypted using Google Cloud key management, providing customers with a highly secure design environment.
Synopsys Cloud also leverages Google Cloud’s Ops Agent and Operations Suite Dashboards are used to show metric data, alerting policies, and log entries, providing customers with detailed analytics visibility to make better chip design project lifecycle management decisions. The Synopsys Cloud BYOC solution has been validated with EDA workloads scaling out to thousands of cores on Google Cloud, using Google Filestore network file storage during validation to provide the highest throughput performance.
Vikram Bhatia, Head, Synopsys Cloud Product Management, Synopsys said, “With the release of Synopsys Cloud BYOC solution on Google Cloud, we are transforming the way our mutual semiconductor customers can design the chips of the future. Google Cloud has been leading the innovation wave for semiconductors in the cloud and we are excited about being an early adopter in leveraging those innovations for our unique EDA offerings on the cloud.” Customers can evaluate a full featured Synopsys Cloud BYOC environment on Google Cloud for free by signing up at: synopsys.com/cloud.
“Combined with GCP’s unique platform services for AI, security, and shared storage, the Synopsys Cloud BYOC solution creates a compelling package for semiconductor designers who will create the next generation of chips for the world’s insatiable needs” says Simon Floyd, Industry Director, Manufacturing & Transportation, Google Cloud.
Google Cloud provides everything you need, including free Google Cloud credits to get you up and running. Click here to learn more about Semiconductors on Google Cloud.
4056
Of your peers have already watched this video.
45:00 Minutes
The most insightful time you'll spend today!
CFO Watch: Easily Control Your Cloud Costs with the Google Toolkit
With businesses increasingly making the shift from on-premises to cloud, it’s more important than ever to put financial governance policies in place to control cloud costs. However, this is easier said than done as companies constantly struggle to control costs, which is evident from the fact that 35% of customer cloud spend is wasted, according to the 2018 State of the Cloud report by Rightscale.
What companies need are financial governance controls like quotas, permissions, and budgets that help prevent unexpected cost overruns. In addition, programmatic notifications can help take automated actions to control and cap the cloud usage and costs.
Since there is no one size that fits all for financial governance needs, Google Cloud provides a tool kit which helps organizations easily set-up and manage their financial governance in the cloud.
Watch this video to understand how this toolkit works and how you can use it to control your cloud costs.
4650
Of your peers have already downloaded this article
1:30 Minutes
The most insightful time you'll spend today!
As organizations continue to move workloads to public clouds, security professionals must protect the sensitive data and digital identities found in those workloads. Once wary of cloud adoption, many security professionals now believe that the native security capabilities of large public cloud platforms actually offer more affordable and superior security than what their teams could deliver themselves if the workloads remained on premises.
However, native security capabilities and features vary across public cloud providers. Three key factors can ensure a smooth transition to the cloud and influence public cloud provider selection: breadth and depth of native security features, unified configuration and management, and aggressive roadmaps.
Forrester researched, analyzed, and scored seven leading public cloud providers on 37 criteria and found that Google Cloud leads the pack.
Download this Forrester Research report to learn why Google Cloud comes out on top.
More Relevant Stories for Your Company
Bharat Light & Power’s CEO Says Enough! It’s Time to Leverage AI and IoT
As community and business concern over global warming, sustainability, and energy security continues to rise, companies such as Bharat Light & Power (BLP) are working on answers. Founded in 2010 and located in Bangalore and Delhi, BLP is one of the leading clean energy generation companies in India. According to Tejpreet Singh
Rethinking retail with Google Cloud Retail Search
Cloud Retail Search, part of Discovery Solutions For Retail portfolio, helps retailers significantly improve the shopping experience on their digital platform with ‘Google-quality’ search. Cloud Retail Search offers advanced search capabilities such as better understanding user intent and self-learning ranking models that help retailers unlock the full potential of their
How the Telegraph is Reimagining Media with Google Cloud
Whether they’re reading the newspaper on the way to work, or catching up on the latest headlines on their smartphones, readers expect up-to-the-minute news wherever and whenever makes the most sense for them. As a result, media companies are increasingly looking for ways to improve, expand, and simplify their offerings,
Google Introduces Cloud Career Jump Start Certification for the U.S. Underrepresented Communities
It’s no question that the cloud computing industry is booming and cloud experts are in high demand. In 2020, 67 percent of organizations surveyed in the IDG Cloud Computing Report added new cloud roles and functions (source). So there are plenty of cloud jobs out there, but if you don’t
