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Discover Gen App Builder: Transform Search and Conversational Experiences Through Generative AI

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Unlock the power of AI-driven search and conversations using Gen App Builder. Learn how generative AI is reshaping interactions and driving more engaging, personalized user experiences in the digital landscape. Read more!

If you’ve been exploring recently-launched consumer generative AI tools like Bard and thinking about how to build similar experiences for your business, Generative AI App Builder, or Gen App Builder for short, is here to get you started.

Gen App Builder is part of Google Cloud’s recently announced generative AI offerings and lets developers, even those with limited machine learning skills, quickly and easily tap into the power of Google’s foundation models, search expertise, and conversational AI technologies to create enterprise-grade generative AI applications. 

“Google Cloud’s leading AI technology enables STARZ customers to discover more relevant content, increasing engagement with, and the likelihood of completing the content served to them,” says Robin Chacko, EVP Direct-to-Consumer, STARZ. “We’re excited about how generative AI-powered search will help users find the most relevant content even easier and faster.”

Gen App Builder is exciting because unlike most existing generative AI offerings for developers, it offers an orchestration layer that abstracts the complexity of combining various enterprise systems with generative AI tools to create a smooth, helpful user experience. Gen App Builder provides step-by-step orchestration of search and conversational applications with pre-built workflows for common tasks like onboarding, data ingestion, and customization, making it easy for developers to set up and deploy their apps. With Gen App Builder developers can: 

  • Build in minutes or hours. With access to Google’s no-code conversational and search tools powered by foundation models, organizations can get started with a few clicks and quickly build high-quality experiences that can be integrated into their applications and websites. 
  • Combine the power of foundation models with information retrieval to find relevant, personalized information. Enterprises can build apps that understand user intent via natural language, and surface the right information with associated citations and attributions from a company’s public and private data. They can also fully control what data their applications access and the content or topics they want to address.
  • Build multimodal apps that can respond with text, images, and other media. Gen App Builder supports not just text, but also other modalities such as images and videos. It allows developers to build apps using a combination of text and images as inputs to find information across documents, photos, and video content, enabling richer customer interactions. 
  • Combine natural conversations with structured flows. Developers can granularly blend the output of foundation models with controls to ground answers in enterprise content, and step-by-step conversation orchestration to guide customers to the right answers.
  • Provide the ability to transact and connect to third party apps and services. Gen App Builder makes it simple to create digital assistants and bots that not only serve content, but also connect to purchasing and provisioning systems to enable transactions from the conversational UI, and escalate customer conversations to a human agent when the context demands.

A new generation of conversational AI experiences and assistants 

Consumers of enterprise applications expect to interact with technology in a seamless, conversational way to quickly find the information they need and act on it. Gen App Builder can help reinvent these customer and employee experiences by ingesting large, complex datasets that are specific to your company–from websites, documents, and transactional systems like billing and inventory, to emails, chat conversations, and more. These AI-powered apps can synthesize information across all of these sources to provide specific, actionable responses, using only the data you have provided. 

Some of the most popular uses are in customer service, where generative apps can contribute to increasing revenue, customer satisfaction, and customer loyalty. For example, if a retail customer reaches out to modify an order, a virtual agent can help them change it to another product. The customer doesn’t even need to provide the new product name—they can just upload an image and let the agent guide them through the rest. Watch this demo to see how a retail chatbot can use multimodal capabilities to help a consumer navigate various options on the website, including giving the customer ideas on how to use the product and even helping them complete the purchase with the ability to transact within the conversational UI. This scenario could apply to multiple industries and use cases, ranging from consumer goods and public services, to finance and internal corporate systems like intranets.

Combining the power of Google-quality search with foundation models

Finding the right information from data across the organization is a critical requirement within any enterprise. Yet it can be challenging to build high-quality enterprise search experiences with existing tools. Current systems struggle to understand user intent, are difficult to implement and customize, and don’t provide a high-quality user experience. 

One of the most exciting features of Gen App Builder is the ability to combine the power of Google-quality search with generative AI to help enterprises find the most relevant and personalized information when they need it. With Gen App Builder, enterprises can build conversational search experiences across their public and private data in minutes or hours with no coding experience. 

Enabling multimodal search across text, images and video within the enterprise is a key aspect of the search experiences in Gen App Builder. In addition to providing high-quality search results, Gen App Builder can conveniently summarize the results and provide corresponding citations in a natural, human-like fashion. Gen App Builder also automatically extracts key information from the data and enables personalized results for users. Watch this demo to see how these capabilities can come together to transform the search experience for employees at a financial services firm. The ability to integrate Google-quality search within the enterprise’s applications means they can enjoy a new level of data utilization, drive increased process efficiencies, and provide delightful experiences to their employees and customers.

“Customers have been shopping at Macy’s for generations. Being able to deliver 360° personalization and contextual recommendations will help ensure that Macy’s is still providing future generations of shoppers with a seamless, exceptional experience,” said Bennett Fox-Glassman, Senior Vice-President, Customer Journey, Macy’s. “We’ve already realized an increase in revenue per visit and conversion rates had great success using Google Cloud’s AI technology and are looking forward to exploring how these latest announcements bring together Natural Language Processing and Generative AI capabilities to deliver next-gen search and conversational experiences for our customers.”

The ability to intuitively interact with complex data across a variety of sources allows organizations to better serve their customers and deliver more relevant offerings. Combined with conversational and fulfillment abilities, the potential for improving customer engagement and employee productivity is immense. We’re excited to see how developers and enterprises use a mix of these capabilities to power new experiences and revenue opportunities.

If you’re interested in a closer look at the Gen App Builder, tune into this session at the Data Cloud & AI Summit. Take a step forward to getting hands-on and join the waitlist for our trusted tester program. And finally, bookmark our generative AI landing page to keep abreast of the latest news, updates and possibilities from this exciting new world of Gen Apps.

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Enhance Dev Workflows with Duet AI’s AI-Powered Support

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Discover Duet AI, Google Cloud's groundbreaking AI collaborator. From real-time code suggestions to enterprise customization, explore how Duet AI transforms developer productivity by leveraging AI for efficient software development.

Last week we announced the private preview of Duet AI for Google Cloud, an always-on AI collaborator that uses generative AI to provide help to developers and cloud users. This article gives you a detailed look at Duet AI for developers, showing how Duet AI can help provide developers with real-time code suggestions, chat assistance, and enterprise-focused customization. You can sign-up here to join our waitlist for Google Cloud’s AI trusted tester program.  

We believe that addressing these use case​​s with large language models (LLMs) will usher in a major leap in productivity in enterprise development. Duet AI uses Codey, a family of code models built on PaLM 2. 

Developers continuously seek ways to improve their productivity and, over the past few decades, these efforts have resulted in massive productivity leaps due to technological changes. From advanced debuggers and online developer communities, to modern IDEs/notebooks and cloud computing, each advance brought massive changes in productivity. Despite these improvements, developers still face numerous challenges, some of which are unique to cloud development:

  • Disruptive context switching and friction when integrating a new tool or service
  • Excessive time spent on repetitive tasks
  • Time required to understand a new code base or project
  • Large cognitive workload when working on large code bases or complex APIs
goo.gle/ai-assisted-dev

Duet AI for developers focuses on challenges and tasks across the development lifecycle:

Code/Boilerplate Generation — Developers can describe the tasks they have in mind as a comment or function name, such as creating a Cloud Pub/Sub topic. Duet AI will generate a reference implementation that can be reviewed and modified, so developers don’t need to spend time reading through multiple documentation pages.

Code Generation inside Cloud Workstations

Inline Code Completion — To reduce the time spent on repetitive tasks and minimize the cognitive workload of tasks such as writing repetitive code or retrieving variable names, Duet AI provides intelligent, context-aware code completion, helping reduce the time spent on coding and enhancing the quality of the written code.

Enterprise Customization — Organizations frequently have massive code bases and specific recommended frameworks and best practices, which generic code assistance solutions may not be best positioned to support. With Vertex AI, developers will be able to tune and customize the underlying models and connect them to the Duet AI experience, allowing for assistance optimized to the needs of the organization.

Code Explanation — Developers spend significant time and effort reading and understanding code written by their peers or external contributors. To help assist in this process, Duet AI for code assistance provides an “Explain this code” option available whenever a developer selects their code, allowing them to more quickly understand, map, and navigate unfamiliar code bases.

Duet explaining the logic of a Go source file

Code security guardrails — Code generated by Duet AI can also be scanned for vulnerable dependencies via Source Protect, helping surface known public vulnerabilities impacting code, along with suggested fixes when available, bringing additional security.

Real time vulnerability detection

By harnessing the power of AI-driven developer assistance such as the one provided by Duet AI for developers, businesses can unlock unprecedented levels of productivity and efficiency in software development, paving the way for a new era of innovation and growth.

These early features of Duet AI for Google Cloud will be available for limited users and we will be expanding access very soon. Sign up here to join Google Cloud’s AI Trusted Tester Program.

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Predict Protein Structures with AlphaFold on Vertex AI

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To accelerate research in the bio-pharma space, we are announcing a new Vertex AI solution that demonstrates how to use Vertex AI Pipelines to run DeepMind’s AlphaFold protein structure predictions at scale.

Today, to accelerate research in the bio-pharma space, from the creation of treatments for diseases to the production of new synthetic biomaterials, we are announcing a new Vertex AI solution that demonstrates how to use Vertex AI Pipelines to run DeepMind’s AlphaFold protein structure predictions at scale.

Once a protein’s structure is determined and its role within the cell is understood, scientists can develop drugs that can modulate the protein function based on its role in the cell. DeepMind, an AI research organization within Alphabet, created the AlphaFold system to advance this area of research by helping data scientists and other researchers to accurately predict protein geometries at scale.

In 2020, in the Critical Assessment of Techniques for Protein Structure Prediction (CASP14) experiment, DeepMind presented a version of AlphaFold that predicted protein structures so accurately, experts declared the “protein-folding problem” solved. The next year, DeepMind open sourced the AlphaFold 2.0 system. Soon after, Google Cloud released a solution that integrated AlphaFold with Vertex AI Workbench to facilitate interactive experimentation. This made it easier for many data scientists to efficiently work with AlphaFold, and today’s announcement builds on that foundation.

Last week, AlphaFold took another significant step forward when DeepMind, in partnership with the European Bioinformatics Institute (EMBL-EBI), released predicted structures for nearly all cataloged proteins known to science. This release expands the AlphaFold database from nearly 1 million structures to over 200 million structures—and potentially increases our understanding of biology to a profound degree. Between this continued growth in the AlphaFold database and the efficiency of Vertex AI, we look forward to the discoveries researchers around the world will make.

In this article, we’ll explain how you can start experimenting with this solution, and we’ll also survey its benefits, which include offering lower costs through optimized selection of hardware, reproducibility through experiment tracking, lineage and metadata management, and faster run time through parallelization.

Background for running AlphaFold on Vertex AI

Generating a protein structure prediction is a computationally intensive task. It requires significant CPU and ML accelerator resources and can take hours or even days to compute. Running inference workflows at scale can be challenging—these challenges include optimizing inference elapsed time, optimizing hardware resource utilization, and managing experiments.Our new Vertex AI solution is meant to address these challenges.

To better understand how the solution addresses these challenges, let’s review the AlphaFold inference workflow:

  1. Feature preprocessing. You use the input protein sequence (in the FASTA format) to search through genetic sequences across organisms and protein template databases using common open source tools. These tools include JackHMMER with MGnify and UniRef90, HHBlits with Uniclust30 and BFD, and HHSearch with PDB70. The outputs of the search (which consist of multiple sequence alignments (MSAs) and structural templates) and the input sequences are processed as inputs to an inference model. You can run the feature preprocessing steps only on a CPU platform. If you’re using full-size databases, the process can take a few hours to complete.
  2. Model inference. The AlphaFold structure prediction system includes a set of pretrained models, including models for predicting monomer structures, models for predicting multimer structures, and models that have been fine-tuned for CASP. At inference time, you independently run the five models of a given type (such as monomer models) on the same set of inputs. By default, one prediction is generated per model when folding monomer models, and five predictions are generated per model when folding multimers. This step of the inference workflow is computationally very intensive and requires GPU or TPU acceleration.
  3. (Optional) Structure relaxation. In order to resolve any structural violations and clashes that are in the structure returned by the inference models, you can perform a structure relaxation step. In the AlphaFold system, you use the OpenMM molecular mechanics simulation package to perform a restrained energy minimization procedure. Relaxation is also very computationally intensive, and although you can run the step on a CPU-only platform, you can also accelerate the process by using GPUs.

The Vertex AI solution

The AlphaFold batch inference with the Vertex AI solution lets you efficiently run AlphaFold inference at scale by focusing on the following optimizations:

  • Optimizing inference workflow by parallelizing independent steps.
  • Optimizing hardware utilization (and as a result, costs) by running each step on the optimal hardware platform. As part of this optimization, the solution automatically provisions and deprovisions the compute resources required for a step.
  • Describing a robust and flexible experiment tracking approach that simplifies the process of running and analyzing hundreds of concurrent inference workflows.

The following diagram shows the architecture of the solution.


The solution encompasses the following:

A strategy for managing genetic databases. The solution includes high-performance, fully managed file storage. In this solution, Cloud Filestore is used to manage multiple versions of the databases and to provide high throughput and low-latency access.

An orchestrator to parallelize, orchestrate, and efficiently run steps in the workflow. Predictions, relaxations, and some feature engineering can be parallelized. In this solution, Vertex AI Pipelines is used as the orchestrator and runtime execution engine for the workflow steps.

Optimized hardware platform selection for each step. The prediction and relaxation steps run on GPUs, and feature engineering runs on CPUs. The prediction and relaxation steps can use multi-GPU node configurations. This is especially important for the prediction step because the memory usage is approximately quadratic with the number of residues. Therefore, predicting a large protein structure can exceed the memory of a single GPU device.

Metadata and artifact management. The solution includes management for running and analyzing experiments at scale. In this solution, Vertex AI Metadata is used to manage metadata and artifacts.

The basis of the solution is a set of reusable Vertex AI Pipelines components that encapsulate core steps in the AlphaFold inference workflow: feature preprocessing, prediction, and relaxation. In addition to those components, there are auxiliary components that break down the feature engineering step into tools, and helper components that aid in the organization and orchestration of the workflow.

The solution includes two sample pipelines: the universal pipeline and a monomer pipeline. The universal pipeline mirrors the settings and functionality of the inference script in the AlphaFold Github repository. It tracks elapsed time and optimizes compute resources utilization. The monomer pipeline further optimizes the workflow by making feature engineering more efficient. You can customize the pipeline by plugging in your own databases.

Next steps

To learn more and to try out this solution, check our GitHub repository, which contains the components and universal and monomer pipelines. The artifacts in the repository are designed so that you can customize them. In addition, you can integrate this solution into your upstream and downstream workflows for further analysis. To learn more about Vertex AI, visit our product page.

Acknowledgements

We would like to thank the following people for their collaboration: Shweta Maniar, Sampath Koppole, Mikhail Chrestkha, Jasper Wang, Alex Burdenko, Meera Lakhavani, Joan Kallogjeri, Dong Meng (NVIDIA), Mike Thomas (NVIDIA), and Jill Milton (NVIDIA).

Finally and most importantly, we would like to thank our Solution Manager Donna Schut for managing this solution from start to finish. This would not have been possible without Donna.

Blog

Spark on Google Cloud: How this Helps Customers with Agility, Cost Reduction and Time Spent on Spark

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Technologies used alongside Apache Spark work in silos, increasing cost, governance and agility issues. To help customers leverage Spark for innovations, Google Cloud announces integration with the platform and makes it serverless. Read more.

Apache Spark has become a popular platform as it can serve all of data engineering, data exploration, and machine learning use cases. However, Spark still requires the on-premises way of managing clusters and tuning infrastructure for each job. Also, end to end use cases require Spark to be used along with technologies like TensorFlow, and programming languages like SQL and Python. Today, these operate in silos, with Spark on unstructured data lakes, SQL on data warehouses, and TensorFlow in completely separate machine learning platforms. This increases costs, reduces agility, and makes governance extremely hard; prohibiting enterprises from making insights available to the right users at the right time.

Announcing Spark on Google Cloud, now serverless and integrated

We are excited to announce Spark on Google Cloud, bringing industry’s first autoscaling serverless Spark, seamlessly integrated with the best of Google Cloud and open source tools, so you can effortlessly power ETL, data science, and data analytics use cases at scale. Google Cloud has been running large scale business critical Spark workloads for enterprise customers for 6+ years, using open source Spark in Dataproc. Today, we are furthering our commitment by enabling customers to:

  1. Eliminate time spent managing Spark clusters: With serverless Spark, users submit their Spark jobs, and let them do auto-provision, and autoscale to finish.
  2. Enable data users of all levels: Connect, analyze, and execute Spark jobs from the interface of users’ choice including BigQueryVertex AI or Dataplex, in 2 clicks, without any custom integrations.
  3. Retain flexibility of consumption: No one size fits all. Use Spark as serverless, deploy on Google Kubernetes Engine (GKE), or on compute clusters based on the requirements.

With Spark on Google Cloud, we are providing a way for customers to use Spark in a cloud native manner (serverless), and seamlessly with tools used by data engineers, data analysts, and data scientists for their use cases. These tools will help customers on their way to realize the data platform redesign they have embarked on.

“Deutsche Bank is using Spark for a variety of different use cases. Migrating to GCP and adopting Serverless Spark for Dataproc allows us to optimize our resource utilization and reduce manual effort so our engineering teams can focus on delivering data products for our business instead of managing infrastructure. At the same time we can retain the existing code base and knowhow of our engineers, thus boosting adoption and making the migration a seamless experience.”—Balaji Maragalla, Director Big Data Platform, Deutsche Bank

“We see serverless Spark playing a central role in our data strategy. Serverless Spark will provide an efficient, seamless solution for teams that aren’t familiar with big data technology or don’t need to bother with idiosyncrasies of Spark to solve their own processing needs. We’re excited about the serverless aspect of the offering, as well as the seamless integration with BigQuery, Vertex AI, Dataplex and other data services.” —Saral Jain, Director of Engineering, Infrastructure and Data, Snap Inc.

Dataproc Serverless for Spark

Per IDC, developers spend 40% time writing code, and 60% of the time tuning infrastructure and managing clusters. Furthermore, not all Spark developers are infrastructure experts, resulting in higher costs and productivity impact. With serverless Spark, developers can spend all their time on the code and logic. They do not need to manage clusters or tune infrastructure. They submit Spark jobs from their interface of choice, and processing is auto-scaled to match the needs of the job. Furthermore, while Spark users today pay for the time the infrastructure is running, with serverless Spark they only pay for the job duration.

Spark through BigQuery

BigQuery, the leading data warehouse, now provides a unified interface for data analysts to write SQL or PySpark. The code is executed using serverless Spark seamlessly, without the need for infrastructure provisioning. BigQuery has been the pioneer for serverless data warehousing, and now supports serverless Spark for Spark-based analytics.

Spark through BigQuery.gif

Spark through Vertex AI

Data scientists no longer need to go through custom integrations to use Spark with their notebooks. Through Vertex AI Workbench, they can connect to Spark with a single click, and do interactive development. With Vertex AI, Spark can easily be used together with other ML frameworks like TensorFlow, Pytorch, Sci-kit learn, and BigQuery ML. All the Google Cloud security, compliance, and IAM are automatically applied across Vertex AI and Spark. Once you are ready to deploy the ML models, the notebook can be executed as a Spark job in Dataproc, and scheduled as part of Vertex AI Pipelines.

Beatrix-Dataproc-demo_1800x1011.gif

Spark through Dataplex

Dataplex is an intelligent data fabric that enables organizations to centrally manage, monitor, and govern their data across data lakes, data warehouses, and data marts with consistent controls, providing access to trusted data and powering analytics at scale. Now, you can use Spark on distributed data natively through Dataplex. Dataplex provides a collaborative analytics interface, with 1-click access to SparkSQL, Notebooks, or PySpark, and the ability to save, share, search notebooks and scripts alongside data.

Spark through Dataplex.gif

Flexibility of consumption

We understand one size does not fit all. Spark is available for consumption in 3 different ways based on your specific needs. For customers standardizing on Kubernetes for infrastructure management, run Spark on Google Kubernetes Engine (GKE) to improve resource utilization and simplify infrastructure management. For customers looking for Hadoop style infrastructure management, run Spark on Google Compute Engine (GCE). For customers, who’re looking for no-ops Spark deployment, use serverless Spark! 

ESG Senior Analyst Mike Leone commented, “Google Cloud is making Spark easier to use and more accessible to a wide range of users through a single, integrated platform. The ability to run Spark in a serverless manner, and through BigQuery and Vertex AI will create significant productivity improvement for customers. Further, Google’s focus on security and governance makes this Spark portfolio useful to all enterprises as they continue migrating to the Cloud.”

Getting started

Dataproc Serverless for Spark will be Generally Available within a few weeks. BigQuery and Dataplex integration is in Private Preview. Vertex AI workbench is available in Public Preview, you can get started here. For all capabilities, you can request for Preview access through this form.

You can work with Google Cloud partners to get started as well.

“We are excited to partner with Google Cloud as we look to provide our joint customers with the latest innovations on Spark. We see Spark being used for a variety of analytics and ML use cases. Google is taking Spark a step further by making it serverless, and available through BigQuery, Vertex AI and Dataplex for a wide spectrum of users.” Sharad Kumar, Cloud First data and AI Lead at Accenture

For more information, visit our website or the watch announcement video and our conversation with Snap at Next 2021.

Case Study

Tyson Foods’ Story of Unlocking Opportunities by Integrating Real-time Analytics with AI and BI

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Forward-thinking companies look beyond the here and now to solve and unlock opportunities to drive future business growth. Google Cloud-hosted, Ingestion platform based on analytics integrated with AI & BI helps Tyson Foods turn data into insights!

As data environments become more complex, companies are turning to streaming analytics solutions that analyze data as it’s ingested and deliver immediate, high-value insights into what is happening now. These insights enable decision makers to act in real time to take advantage of opportunities or respond to issues as they occur.

While understanding what is happening now has great business value, forward-thinking companies are taking things a step further, using real-time analytics integrated with artificial intelligence (AI) and business intelligence (BI) to answer the question, “what might happen in the future?” Arkansas-based Tyson Foods has embraced AI/BI analytics to enable predictive insights that unlock new opportunities and drive future growth.

Creating a digital twin for connected intelligence company wide

Before using AI/BI, Tyson’s analytics capabilities consisted of traditional BI solutions focused on KPIs and simplifying data so that humans could understand it. Tyson wanted to leverage its data to uncover ways to improve current processes and grow its business. But with BI alone, Tyson struggled to use data to run the simulations and scenarios essential to make educated decisions. To keep growing, it had to embrace the complexity of its data, building ways to analyze it and use it to inform decision making. 

Tyson’s on-premises analytics solutions limited its ability to be aggressive and make intelligent, timely, prescriptive decisions. The solution was to create a digital twin to scale optimizations within business processes, moving from local optimizations to system-wide connected optimizations. Doing so meant shifting entirely to cloud computing, with an initial focus on building the ingestion component of the digital twin platform.

Investing in a digital twin enabled Tyson to accelerate new capabilities like supply chain simulation “what-if” scenarios, prescriptive price elasticity recommendations, and improvement of customer intimacy. 

Solving the ingestion problem for faster time to insights

Before its migration to Google Cloud, analytics projects that Tyson suffered from uncertainty over how to obtain the data. This problem was prolific and caused project times to be extended for weeks or even months due to the need to write and support one-off data ingestion processes at the front end. This problem also prevented the IT team from delivering analytics solutions fast enough for the business to take full advantage of them. 

To solve this analytics problem, the team created Data Ingestion Compute Engine (DICE). DICE is a Google Cloud-hosted, open-source, cloud-native ingestion platform developed to provide configuration-based, no-ops, code-free ingestion from disparate enterprise data systems, both internal and external. It is centered on three high-level goals:

  1. Accelerate the speed of delivery of IT analytics solutions
  2. Enable growth of IT capabilities to produce meaningful insight
  3. Reduce long-term total cost of ownership for ingestion solutions

Creating DICE ingestion platform with Google Cloud services

Teams use DICE to set up secure data ingestion jobs in minutes without having to manage complex connections or write, deploy, and support their own code. DICE enables unbound scale, highly parallel processing, DevSecOps, open source, and the implementation of Lambda Data Architecture.

A DICE job is the logical unit of work in the DICE platform, consisting of immutable and mutable configurations persisted as JSON documents stored in Firestore. The job exists as an instruction set for the DICE data engine, which is Apache Beam running Dataflow to instruct which data to pull, how to pull it, how often to pull it, how to process it, when it changes, and where to direct it.

Two of DICE’s primary layers include the metadata engine and the data engine. The metadata engine is responsible for the creation and management of DICE job configuration and orchestration. It is made up of many microservices that interact with multiple Google Cloud services, including the job configuration creation API, job build configuration helper API, and job execution scheduler API.

The data engine is responsible for the physical ingestion of data, the change detection processing of that data, and the delivery of that data to specified targets. The data engine is Java code that uses the Apache Beam unified programming model and runs in Dataflow. It is comprised of streaming, jobs, and Dataflow flex template batch jobs. Logically, the data engine is segmented across three layers: the inbound processing layer, the DICE file system layer, and the target processing layer, which takes the data from the DICE file system and moves it to targets.

DICE @ Tyson Platform in Numbers

Rolling DICE for thousands of ingestion jobs each day

DICE was first deployed to a production environment in November 2019, and just two years later, it has more than 3,000 data ingestion jobs from more than a hundred disparate data systems, both internal and external to Tyson Foods. Most of these jobs run multiple times a day. On a daily basis the DICE environment sees more than 25,000 Dataflow jobs running and an average of 3.25 terabytes of new data being ingested.

DICE @ Tyson Platform in Numbers

DICE supports ingestion from many different types of technologies, including BigQuery, SQL Server, SAP HANA, Postgres, Oracle, MySQL, Db2, various types of file systems, and FTP servers. Additionally, DICE supports target platform technologies for ingestion jobs that include multiple JDBC targets, multiple file system targets, and BigQuery and queue-based store and forward technologies. 

The platform continues to see linear growth of DICE jobs, all while keeping platform costs relatively flat. With increasing demand for the platform, Tyson’s IT team is constantly enhancing DICE to support new sources and targets.

This intelligent platform keeps adding new value and makes it simple for Tyson to take advantage of its data. This innovation is a necessity in this fast-changing world of digital business in which companies must transform a high volume of complex data into actionable insight.

Research Reports

New Technology: The Projected Total Economic Impact™ Of Google Cloud Contact Center AI

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According to Forrester Research, customers expect easy and effective customer service that builds positive emotional connections every time they interact with a brand or organization. Additionally, 40% of surveyed business leaders say that improving their organization’s customer experience (CX) is a high priority, ahead of initiatives like improving products and differentiation and reducing costs.

While this is a huge opportunity, improving CX in contact centers presents a significant challenge to organizations because most legacy interactive voice response (IVR) systems were never designed with CX in mind, and they are often left unchanged for years at a time except for the addition of more options when a new product or service is launched.

Providing great CX is a top priority for most organizations, but because contact centers typically operate 24/7, decision makers are hesitant to make significant changes or upgrades out of fear of breaking their already overtaxed systems. This paradox has left many organizations to rely on outdated or bloated IVR systems far too long. And with constantly rising customer expectations around service and support, these organizations are falling further and further behind competitors that are investing in next-generation solutions.

Google Cloud Contact Center Artificial Intelligence (CCAI) provides a cloud-based platform that leverages Google Cloud’s artificial intelligence (AI) and machine learning (ML) capabilities, including natural language processing and speech capabilities to augment, support, and assist contact center agents, and to deploy voice bots and chatbots that can naturally converse with customers to understand their intent and help resolve their calls with minimal intervention from an agent.

CCAI also has the ability to tie into an organization’s back-end data to enable bots to perform higher-value tasks, identify and authenticate customers, and augment agent desktops to provide relevant information and turn-by-turn guidance through different scenarios.

Google commissioned Forrester Consulting to conduct a New Technology: Projected Total Economic Impact™ (New Tech TEI) study and examine the projected return on investment (PROI) enterprises may realize by deploying CCAI.

Read the report and find out:

  • Why businesses say their traditional contact center tools introduced challenges
  • How Google’s Contact Center AI overcomes these challenges
  • What effect the switch had to their financial and productivity investments

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