
How One of the World’s Largest Insurers Improved Sales Performance with Better Collaboration
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Teamwork from anywhere: G Suite’s vision for content collaboration
So the world has changed. We all know that the COVID-19 pandemic has fundamentally shifted where we work, when we work, and how we work.
And during this time period, there has been a dramatic increase in the number of people working from home. It went from just 13% before to 47% in April 2020. And these numbers are likely to be greater today with upcoming fluctuations as companies figure out how to return to work. We are all now operating in this new normal together.
Overnight, we lost the ability to build face-to-face connections with our teams, to work hand-in-hand on a project in the same room with the real-time back and forth exchange of ideas, and to just be able to stop by someone’s desk to ask them for feedback on a document.
Now, our need to collaborate and operate effectively as a team hasn’t changed through all this. But being remote has made that so much harder. And in this new environment, virtual collaboration is no longer just a strategic priority. But needs to be a necessity for all organizations. Now across the entire world, we saw organizations had to react quickly to the disruptions that were caused by COVID-19 in order to keep going.
In this video, find out how teams across the world are collaborating to enable faster decision-making, increasing productivity, and enhancing customer experience.
IT Leaders are Prioritizing Organizations’ Sustainability Goals: Study Finds

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The global-wide interruptions of the coronavirus pandemic provided the opportunity for businesses to take a closer look at how we work, learn, live, and consume. With work stoppages and quarantine orders in place, carbon emissions and pollution levels saw significant reductions, highlighting how business and environmental sustainability are linked. As the world returns to work, businesses need to adjust to the new reality and make decisions that will ensure the continuing sustainability of our planet.
Understanding the need for sustainability
A recent Google-commissioned study by IDG, based on a global survey of more than 2,000 IT decision-makers, illustrated the importance of sustainability for organizations’ IT departments while also revealing that significant work is needed before businesses meet their sustainability goals. The good news is that ninety percent say that sustainability is a priority of their IT department and as more organizations consider the benefits of digital transformation and cloud migration, 75% report that sustainability is a “must-have” or “major consideration” when evaluating cloud providers.LEARN MOREIT Leaders Research ReportWhat are the biggest IT priorities in 2021? Explore insights from a survey of 2,000 Senior IT leaders conducted by IDG, in collaboration with Google Cloud.
Businesses face both internal and external pressures to reform their practices and processes to meet new targets around sustainability, and IT leaders have an important role to play in that effort. Specifically, 54% said sustainability initiatives were important to their companies because of corporate social responsibility, 46% said it was because of environmental regulations and mandates, and 40% said it was due to the climate change impacts.

The research also examined the areas where IT leaders are looking to make positive changes for sustainability in their organizations. Not surprisingly, 62% said in their IT infrastructure and data centers, 53% their supply chain, and 46% in their facilities and building operations.
Facing the obstacles to progress
However, for many organizations, behaviors lag intent. Only 67% actually have environmental sustainability targets in place. The gap between behavior and intent widens when looking at digitally forward vs. digitally conservative organizations. For the purposes of the study, digitally forward companies were defined as either digital natives or those with a digital strategy and implementation in place. Digitally conservative organizations either have no strategy in place, or are in the process of considering or planning digital transformations, but haven’t reached the stage of implementation.
The study revealed that digital natives embracing cloud solutions were more likely than more conservative organizations to demonstrate a commitment to sustainability. Twenty percent of digital natives are implementing IT initiatives to reduce emissions to become more environmentally sustainable, while only 10% of digitally conservative organizations have done so.
When considering the effects of the COVID-10 pandemic, 20% of respondents from digital conservative organizations delayed or cancelled initiatives around reducing emissions to become more environmentally sustainable compared to only 12% for digitally forward respondents.
Sustainability is in our DNA
Sustainability has been a core value for Google since our inception. We were the first major company to become carbon neutral in 2007 and we were the first major company to match our energy use with 100 percent renewable energy in 2017 — and have continued to do so every year since. We are proud to operate the cleanest global cloud in the industry, and we’re the world’s largest corporate purchaser of renewable energy. It is this commitment that makes Google the leading choice for organizations with sustainability initiatives.
To learn more about the IDG findings and how IT leaders are implementing sustainable solutions, download the full report.
Interested in how Google Cloud’s commitment to providing sustainable solutions can help IT leaders and their organizations meet their own sustainability targets?
Google is focused on enhancing our products to help billions of people take action to reduce their environmental footprint.
- Google creates tools and invests in technology that will foster a carbon-free future for everyone and reduce carbon footprints.
- Google Cloud is the only major cloud provider to purchase enough renewable energy to cover our entire operations, enabling us to operate the cleanest cloud in the industry.
- When running on Google Cloud, an organization’s usage is net carbon neutral, and the electricity used to power workloads is matched 100% with renewable energy.
Looking for more? Check out our blog that introduces the Google Cloud Region Picker, which helps organizations choose a Google Cloud region based on carbon footprint, price, and latency.
TELUS and Google Cloud Partner to Move Towards a More Sustainable Future

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Environmental sustainability is a key priority for TELUS, a world-leading communications technology company. It continues to rank in the top 100 most sustainably managed companies in the world, and seeks to make a healthier planet for all by leveraging its global-leading technology, compassion to drive social change and reduce our collective carbon footprint through innovative technologies and sustainable business practices.
TELUS surpassed its sustainability objectives in 2019 and is now on a journey to procure all of its electricity from renewable or low-emitting sources by 2025. Next, it aims to achieve net carbon neutrality for its operations by 2030. TELUS has also been named to the Dow Jones Sustainability Index for 21 consecutive years, a feat unmatched by any other North American telecom or cable company. In 2021, it became the first company in Canada to release a Sustainability-linked bond (SLB) framework and complete an SLB offering, formally linking TELUS financing to its environmental performance.
“We’ve spent the last decade becoming a global leader in sustainability, helping make the planet healthier by ensuring that our operations are as environmentally responsible as possible,” said Geoff Pegg, Head of Sustainability and Environment at TELUS.
In part, TELUS’ strategy is focused on three key areas:
- Seek the best renewable energy options available
- Focus on migrating workloads to the cloud
- Embrace a multiplier effect through the use of sustainable partners
Renewable energy impact
Part of this environmental responsibility involves investing heavily in renewable energy sources through power purchase agreements (PPAs) that help renewable energy providers like wind farms and solar companies develop their infrastructure. TELUS executed PPAs with four Alberta-based solar and wind facilities to provide 100 per cent of its electricity load demand in a province where one-third of the grid is powered by coal.
As a technology company, electricity represents a large portion of TELUS’ energy needs: 80 percent of the operational carbon footprint comes from the power requirements for TELUS’ network and administrative buildings, Pegg explains. While TELUS is using renewable energy sources and low-emitting energy grids to power its buildings and network, there’s also the often-forgotten part of the carbon emissions equation: the energy it takes to power data centers. As the International Energy Agency recently reported, data centers represent 1 percent of the global electricity demand and that figure is expected to keep rising as the world increases usage of data-heavy technologies.
“It’s probably no surprise that everyone, whether you’re a business or a consumer, is concerned about reducing carbon emissions,” said Chris Talbott, the Google Cloud Sustainability Lead. “A lot of us think about the carbon emissions associated with our cars or with the electricity that powers our homes, but oftentimes we forget about the carbon emissions that come from the digital services that we use or the networks required to deliver that data.”
As a leader in sustainability, how can TELUS meet the energy demands of its customers while also protecting the environment? One way is through the company’s previously announced collaboration with Google Cloud. The two companies are working together to build a more sustainable world through technology and reduce TELUS’ carbon footprint, create value along the entire supply chain, and optimize industry solutions for social impact through data analytics and machine learning.
Taking a cloud first approach — reducing carbon emissions with green cloud computing
Google became carbon neutral in 2007 and has achieved 100 per cent renewable energy matching every year since 2017. Google has invested in renewable energy to match the electricity we use across our entire operations, including Google Cloud, meaning every workload that TELUS runs on Google Cloud has been matched with renewable energy purchases.
“The operational carbon footprint of running anything on Google Cloud is zero,” Talbott said. Also, by working with Google, TELUS gets the benefit of economies of scale using less electricity. Not only is TELUS leveraging Google data centers, it’s also relying on the digital collaboration made possible by Google Workspace to reduce the amount of travel required by employees attending meetings in different offices. Collaboration tools like Google Meet can reduce the carbon footprint of in-person conferences by 94 percent.
Google compensates for the environmental footprint of any electricity used in the data center and out to the edge network. “You can feel pretty good about using Google Meet because it’s carbon-neutral,” Talbott said.
Multiplier through sustainable partnerships — green cloud computing radiates out
By supporting TELUS in its environmental sustainability efforts, Google Cloud is also enabling TELUS to do the same for its various partnerships. For example, powered by Google Cloud’s infrastructure and data analytics capabilities, TELUS is partnering with Picacity (formerly NXN Digital) and Google Cloud to deliver an ecosystem of integrated smart technologies that enable cities to improve the lives of their residents.
From dynamic traffic signaling that reduces congestion and emissions, to data analytics that create smarter, more efficient city planning, the partnership is transforming the way municipalities operate in our increasingly digital world.The partnership is built on four foundational pillars of infrastructure and environmental sustainability, intelligent transportation, public safety and security, and health. In the case of intelligent transportation, this means sensors, cameras, and other devices are built into or near roads, sidewalks, and bike paths to provide data for innovative software to improve traffic flow in real time. The data can then foster informed decisions about infrastructure, city planning, fleet optimization, and public safety.
All of these environmental measures may seem small when compared with the enormity of the problem that is climate change, but as Talbott said, “Change begins with the small decisions we make every day such as paying attention to the practices of companies that we’ve come to rely on daily in the modern world. They may seem small and in the margins, but at scale, this is how we can make a real impact.”
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Journey to Transformation and Modernization with Google’s Distributed Cloud
Google Cloud has been leading the way of helping businesses make most from their cloud investments to drive digital transformation through modern application platforms that cater to today’s customer needs. Watch the video from the Next ’21 to explore three areas where companies are supported by Google Cloud throughout their cloud evolution journey–cloud migration and modernization, extension of services and engineering practices to hybrid and multicloud environments, and delivery of high performance with planet scale distributed infrastructure. Also, learn how Google Cloud is equipped for more complex and unique use cases, from datacenter to the edge. Hear the strategies and customer stories that can help your business modernize people, processes, and applications to fully leverage Google’s distributed cloud!
How Morrisons Connects All of its 120,000 Employees Across 500 Offices on One Platform

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Morrisons is a large supermarket chain in the United Kingdom, headquartered in Bradford, West Yorkshire, England.
Eleven million customers trust Morrisons, a leading UK supermarket, to provide quality food at affordable prices each week. With 120,000 staff nationwide across more than 500 sites, good communication is crucial. G Suite helps Morrisons connect every member of their team affordably, whether they’re picking stock in a warehouse or serving customers in-store.
Morrisons used to print half a million sheets of paper every week and file them in over 3,000 filing cabinets in order to fulfill compliance requirements. Now, with collaboration in Docs and rapid information collection with Forms, they’ve reduced paperwork. Outside the office, staff has replaced clunky VPNs and outdated handheld devices with G Suite, which can work on any device. And with Google’s intuitive administrative tools, local managers can set up new accounts in three minutes instead of five to ten days.
Instead of shared logins, all employees have a G Suite account, and Google+ brings these colleagues from across the company together to share tips and advice. Morrisons also improves services based on customer feedback collected by shop floor staff that use apps on mobile devices.
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