It’s no question that the cloud computing industry is booming and cloud experts are in high demand.  In 2020, 67 percent of organizations surveyed in the IDG Cloud Computing Report added new cloud roles and functions (source). 

So there are plenty of cloud jobs out there, but if you don’t have years of experience, you might find it difficult to get one. This is especially true for members of underrepresented communities, who face other kinds of systemic barriers in education and employment.

To help meet this demand and democratize opportunity, Google Cloud is introducing its first virtual Certification Journey Learning program for underrepresented communities across the United States—Cloud Career Jump Start. The program is free of charge for participants, and includes technical and professional skill development and resources with an aim to provide a readiness path to certification via the Google Cloud Associate Cloud Engineer Exam. 

Google Cloud’s Certification Journey Learning Program

The program offers free access to the Google Cloud Associate Cloud Engineer training, which provides support preparations for the Certification Exam. This industry-recognized certification helps job applicants validate their cloud expertise, elevate their career, and transform businesses with Google Cloud technology. Learn more about the exam by watching the Certification Prep: Associate Cloud Engineer webinar. 

Designed specifically for Computer Science or Information Systems-related majors (or relevant experience), the 12-week program offers:

• Exclusive free access to Google Cloud Associate Cloud Engineer-related training to support preparations for the Certification Exam. 
• Guided progress through the certification prep training on Qwiklabs. 
• Office hours hosted by Google Cloud technical experts. 
• Technical workshops, including sessions with Googlers who earned cloud industry certifications and have built impactful careers in cloud tech, such as Google Cloud’s Kelsey Hightower (a Principal Developer Advocate) and Jewel Langevine (a Solution Engineer). 

Earn your Associate Cloud Engineer Certification 

Curious if you qualify to apply for the program? We’ve put together a guide below to help: 

• What does an associate cloud engineer do? Associate Cloud Engineers deploy applications, monitor operations, and manage enterprise solutions. They also use the Google Cloud Console and the command-line interface to perform common platform-based tasks, to maintain one or more deployed solutions that leverage Google-managed or self-managed services on Google Cloud.
• Who’s eligible? We are encouraging applicants from groups that have been historically underrepresented in tech including Black, Latinx, Native American & Indigenous communities. Applicants should have six or more months of hands-on experience in a Computer Information Systems-related major, and/or relevant experience through online courses, boot camps, hackathons or internships. Although the ability to program is not required, familiarity with the following IT concepts is highly recommended: virtual machines, operating systems, storage and file systems, networking, databases, programming, and working with Linux at the command line.

How do you know if you are ready for the program? 

To get an idea of what the program will cover:

• Watch the Certification Prep: Associate Cloud Engineer webinar
• Complete the Skill IQ Assessment via Pluralsight
• Review the Associate Cloud Engineer Certification Exam Guide 
• Take the Associate Cloud Engineer Practice Exam

Jump start a career in cloud infrastructure and technology 

Following the hands-on training, Google Cloud will offer an additional 9 months of career development resources and activities. This includes an online support community, mentoring with Googlers & partners including SADA, EPAM Systems Inc., and Slalom, resume and interviewing support from Google Recruiting & Staffing, and additional career workshops. We are also partnering with a number of Black-owned and -operated, nonprofit and cloud training organizations like Kura Labs. 

Cloud certifications open doors 

Want to hear more about this program from two Googlers who completed it? We asked Kelsey and Jewel to share more on how certifications helped them launch their careers in the cloud industry: 

• “IT certifications introduced me to the game; opportunities and hard work helped me change it.” – Kelsey Hightower, Staff Developer Advocate, Google Cloud Platform 
• “Becoming certified as a cloud computing professional combined with prayer, networking, and practice has kept me moving on my purposeful and rewarding career path as an engineer.” – Jewel Langevine, Solution Engineer, Google Cloud Solutions Studio

Kelsey and Jewel’s wisdom doesn’t end there. They play a central role in the program, sharing more about how they navigated certifications and leveraged them for success. 

Apply today to Cloud Career Jump Start

The program is now live in the United States, with plans to expand to other regions in the coming months. It is completely virtual, and all training is on-demand so that participants can access their coursework anytime, anywhere via the web or mobile device. To determine whether you (or someone you know) would be a great fit for the Cloud Career Jump Start, check out our guidelines and apply.

According to a National Academy of Medicine discussion paper, social determinants of health (SDoH) account for upwards of 80% of a population’s health outcomes. Breaking this down further, 50% come just from socioeconomic and physical environment factors such as education, employment, income, family and social support, community safety, air and water quality, and access to housing and transit. SDoH determine access to and quality of healthcare, and are contributors to a system of disparate access to care.

We believe that to more efficiently provide comprehensive healthcare access to more people, providers will leverage technology to blend in-person and virtual modes of care delivery.

In this article, Amwell and Google Cloud examine five ways telehealth – as part of a provider’s overall care model – can help democratize access to healthcare. (graphic url) 

Remove distance as a barrier to care

8.6 million Americans live more than 30 minutes from their nearest hospital. Long drives can deter patients from seeking care or maintaining routine visits. On the flip side, 92% of Americans nationwide have access to wired broadband in the home or through mobile broadband. Therefore, having a virtual visit just a click away can help remove barriers to care, like distance.

Eliminate the risk of unnecessary exposure

Virtual care means that patients don’t have to worry about potential exposure in transit, while sitting in waiting rooms, or from direct interactions during in-person health visits. This is particularly relevant when it comes to those with chronic diseases or underlying conditions. Telehealth provides patients who may be more susceptible to diseases with access to continuous healthcare without putting them at higher risk for developing more severe symptoms. Virtual visits can occur in the comfort –and safety– of patients’ homes.

Extend access to specialized care

55% of preventable hospitalization or mortality in rural settings is due to lack of access to specialty care. With telehealth, physical proximity to specialized services–typically in urban areas–can be reduced as a limiting factor. Virtual solutions grant everyone access to top specialists, regardless of location.

Save time and money

By augmenting in-person visits with telehealth applications, providers can benefit from greater efficiencies in scheduling, helping to improve their bottom line, and add more flexibility to their workday. Meanwhile, patients can spend less on travel and childcare, limit time taken off work, and save on other costs associated with in-person visits — for a savings of $35 to $690 per visit. In a survey by the COVID-19 Healthcare Coalition, 76% of the 2,000+ patients surveyed across the US responded that transportation was removed as a barrier, 65% reported they no longer had to take time off from work for an appointment, and 67 percent reporting lower costs than an in-person visit.

Combat physician shortage and fatigue

Research shows there will be a shortage of more than 100,000 doctors by 2030. In the midst of a physician shortage, telehealth can help improve care delivery and make it more efficient, ensuring more people can still have their healthcare needs addressed. Additionally, by integrating intelligence such as case triaging along with telehealth into a virtual care model, providers can help reduce clinician burnout.

Amwell and Google Cloud are partnering to deliver transformative telehealth solutions that will make it easier for more patients to receive care and improve patient and clinician experiences across the continuum of care. One example includes embedding real-time captioning and translation services powered by Google Cloud’s AI and NLP technologies within the Amwell platform to increase health access and understanding for more people.

As physicians, we are excited that the future of healthcare will continue to blend cloud technologies like EHR-integrated telehealth platforms, AI, healthcare-trained virtual agents along with in-person care to create an integrated hybrid care model that will improve patient outcomes and unburden providers, all while expanding access to broader patient populations.

To learn more, download the whitepaper “Healthcare’s Virtual Transformation,” written in conjunction with Becker’s Hospital Review.

^{1: “Social Determinants of Health 101 for Health Care: Five Plus Five,” National Academy of Medicine, October 2017}

Editor’s note: Today’s guest post comes from Indian social media platform ShareChat. Here’s the story of how they improved performance, app development, and analytics for serving regional content to millions of users using Google Cloud. 

How do you create a social network when your country has 22 major official languages and countless active regional dialects? At ShareChat, we serve more than 160 million monthly active users who share and view videos, images, GIFs, songs, and more in 15 different Indian languages. We also launched a short video platform in 2020, Moj, which already supports over 80 million monthly active users. 

Connecting with people in the language they understand

As mobile data and smartphones have become more affordable in India, we noticed a large new segment of people, many in rural areas, being welcomed onto the internet. However, many of them didn’t speak English, and when it comes to accessing content and information—language plays a significant role. Instead of joining other social media sites where English reigned supreme, new internet users chose to join language or dialect-specific Whatsapp groups where they felt more comfortable instead.

So, we set out to build a platform where people can share their opinions, document their lives, and make new friends, all in their native language. ShareChat simplifies content and people discovery by using a personalized content newsfeed to deliver language-specific content to the right audience.

Given the high-intensity data and high volume of content and traffic, we rely heavily on IT infrastructure. On top of that, a large number of our users rely on 2G networks to post, like, view, or follow each other. Our platform needs to deliver great experiences to people who are spread out across the country and different networks without any reduction in performance.

The right cloud partner to support future growth

ShareChat was born in the cloud—we already knew how to scale systems to serve a large customer base with our existing cloud provider. But like many companies, we struggled with over-provisioning compute and storage to accommodate unpredictable traffic and avoid running out of storage. With demand rising for local language content and an increase in online interactions in response to the COVID-19 crisis, we realized that we would need a more efficient way to scale dynamically and allocate resources as needed.

Google Cloud was a natural choice for us. We wanted to partner with a technology-first company that would make it easy (and cost-effective) to manage a strong technology portfolio that would allow us to build whatever we wanted. Google is at the forefront of technology innovation and provided everything we needed to build, run, and manage our applications (including creating an efficient DevOps pipeline to fix and release new features quickly). 

We had a few issues in mind at the start of discussions with the Google Cloud team, but over time, as we got information and support from them, we realized that these were the partners we wanted in our corner when it came time to tackle our most challenging problems. In the end, we decided to take our entire infrastructure to Google Cloud.

To support millions of users, we deploy and scale using Google Kubernetes Engine. While we analyze our data using a combination of managed data cloud services, such as Pub/Sub for data pipelines, BigQuery for analytics, Cloud Spanner for real-time app serving workloads, and Cloud Bigtable for less-indexed databases. We also rely on Cloud CDN to help us distribute high-quality and reliable content delivery at low latency to our users. 

We now use just half the total core consumption of our legacy environment to run ShareChat’s existing workloads.

Google Cloud delivers better outcomes at every level 

By moving to Google Cloud, we saw major benefits in several key areas: 

Zero-downtime migration for users

At the time of migration, we had over 70 terabytes of data, consisting of 220 tables—some of which were up to 14 terabytes with nearly 50 billion rows. Due to our data’s interdependencies, moving services over one at a time wasn’t an option for us. 

Even though we were migrating such large volumes of data, we didn’t want to impact any of our customers. Latency spikes for out-of-sync data might affect message delivery. For instance, if a message or notification was delayed, we didn’t want to risk a bad user experience causing someone to abandon ShareChat. 

To prepare for the move, we ran a proof-of-concept cluster for over four months to test database performance in a real-world scenario for handling more than a million queries per second. Using an open-source API gateway, we replicated our legacy data environment into Google Cloud for performance testing and capacity analysis. As soon as we were confident Google Cloud could handle the same traffic as our previous cloud environment, we were ready to execute.

Using wrappers, we were able to migrate without having to change anything in our existing application code. The entire migration of 60 million users to Google Cloud took five hours—without any data loss or downtime. Today, ShareChat has grown to 160 million users, and Google Cloud continues to give us the support we need.

Scaling globally to meet unexpected demand

We rely on real-time data to drive everything on ShareChat by tracking everything that goes on in our app—from messages and new groups to content people like or who they follow. Our users create more than a million posts per day, so it’s critical that our systems can process massive amounts of data efficiently. 

We chose to migrate to Spanner for its global consistency and secondary index. Unlike our legacy NoSQL database, we could scale without having to rethink existing tables or schema definitions and keep our data systems in sync across multiple locations. It’s also cost-effective for us—moving over 120 tables with 17 indexes into Cloud Spanner reduced our costs by 30%.

Spanner also replicates data seamlessly in multiple locations in real time, enabling us to retrieve documents if one region fails. For instance, when our traffic unexpectedly grew by 500% over just a few days, we were able to scale horizontally with zero lines of code change. We were also launching our Moj video app simultaneously, and we were able to move it to another region without a single issue. 

Simplifying development and deployment

On average, we experience about 80,000 requests per second (RPS) –nearly 7 billion RPS per day. That means daily push notifications sent out to the entire user base about daily trending topics can often result in a spike of 130,000 RPS in just a few seconds. 

Instead of over-provisioning, Google Kubernetes Engine (GKE) enables us to pre-scale for traffic spikes around scheduled events, such as holidays like Diwali, when millions of Indians send each other greetings. 

Migrating to GKE has also enabled us to adopt more agile ways of work, such as automating deployment and saving time with writing scripts. Even though we were already using container-based solutions, they lacked transparency and coverage across the entire deployment funnel. 

Kubernetes features, such as sidecar proxy, allows us to attach peripheral tasks like logging into the application without requiring us to make code changes. Kubernetes upgrades are managed by default, so we don’t have to worry about maintenance and stay focused on more valuable work. Clusters and nodes automatically upgrade to run the latest version, minimizing security risks and ensuring we always have access to the latest features.

Low latency and real-time ML predictions

Even though many of our users may be accessing ShareChat outside of metropolitan areas, it doesn’t mean they’re more patient if the app loads slowly or their messages are delayed. We strive to deliver a high-performance experience, regardless of where our users are. 

We use Cloud CDN to cache data in five Google Cloud Point of Presence (PoP) locations at the edge in India, allowing us to bring content as close as possible to people and speeding up load time. Since moving to Cloud CDN, our cache hit ratio has improved from 90% to 98.5%—meaning our cache can handle 98.5% of content requests. 

As we expand globally, we’d like to use machine learning to reach new people with content in different languages. We want to build new algorithms to process real-time datasets in regional languages and accurately predict what people want to see. Google Cloud gives us an infrastructure optimized to handle compute-intensive workloads that will be useful to us both now—and in the future.  

The confidence to build the best platform

Our current system now performs better than before we migrated, but we are continuously building new features on top of it. Google’s data cloud has provided us with an elegant ecosystem of services that allows us to build whatever we want, more easily and faster than ever before. 

Perhaps the biggest advantage of partnering with Google Cloud has been the connection we have with the engineers at Google. If we’re working to solve a specific problem statement and find a specific solution in a library or a piece of code, we have the ability to immediately connect with the team responsible for it. 

As a result, we have experienced a massive boost in our confidence. We know that we can build a really good system because we not only have a good process in place to solve problems—we have the right support behind us.

When you are experiencing an issue with your application or service, having deep visibility into both the infrastructure and the software powering your apps and services is critical. Most monitoring services provide insights at the Virtual Machine (VM) level, but few go further. To get a full picture of the state of your application or service, you need to know what processes are running on your infrastructure. That visibility into the processes running on your VMs is provided out of the box by the new Ops Agent and made available by default in Cloud Monitoring. Today we will cover how to access process metrics and why you should start monitoring them. 

Better visibility with process metrics

The data gathered by process metrics include CPU, memory, I/O, number of threads, and more, for any running processes and services on your VMs. When the Ops Agent or the Cloud Monitoring agent is installed, these metrics are captured at 60-second intervals and sent to Cloud Monitoring so you can visualize, analyze, track, and alert on them. A single VM may run tens or hundreds of processes, while you may have tens of thousands running across your fleet of VMs. 

As a developer, you may only care about seeing inside a single VM to troubleshoot and identify memory leaks or the source of performance issues.

As an operator or IT Admin, you may be interested in aggregate resource consumption, building baseline views of compute, storage, and networking usage across your VM fleet. Then, when those baseline consumption levels break normal behaviors, you will know when to investigate your systems.

Built for scale and ease of use

Cloud Monitoring is built on the same advanced backend that powers metrics across Google. This proven scalability means your metrics ingestion will be supported despite the extremely high cardinality. Additionally, our agents do not require any config file changes to turn on process metric monitoring.

Lastly, our goal is to provide you the observability and telemetry data where, and when, you need it. So, like the rest of the operations suite, we deliver process metrics in the context of your infrastructure, directly in the VM admin console.

The navigation is simple. Once you have the Ops Agent or the Cloud Monitoring agent installed in your VMs:

1. Go to the Compute Engine console page and click on VM Instances 
2. Select the VM that you want to investigate
3. In the navigation menu on the top, click Observability
4. Click on Metrics
5. Lastly, click on Processes

In the window on the right you will see a chart and a table with all of the processes in your VM. You can also filter by time frame and sort by name or value. You do not need to do anything, other than have the agent installed, for the process to be detected and displayed.

Fleet-wide metrics monitoring

Cloud Monitoring gives you a look across your fleet of VMs so you can identify the aggregated usage of resources by processes. This level of broad, yet granular, insight can drive your decisions around which software to run or how many VMs you need to optimally power your apps and services. Admins can perform a cost-savings analysis if they determine that certain processes are slowing down the work of a large number of VMs. The larger numbers of less powerful VMs can be replaced by fewer, more capable VMs.   

To get this fleet-wide view:

1. Navigate to Cloud Monitoring 
2. Click Dashboards in the left menu
3. In the All Dashboards list, click on VM Instances
4. Towards the top of the window, click on Processes

This provides many charts detailing the processes running across your fleet of VMs.

Get started today

To start identifying and monitoring your process metrics, you must first install the Ops Agent, or have installed the legacy Cloud Monitoring agent. Once that is complete, the process metrics data will automatically be ingested into Cloud Monitoring and the VM admin console.

If you have any questions, or to join the conversation with other developers, operators, DevOps, and SREs, visit the Cloud Operations page in the Google Cloud Community.