
How 20th Century Fox Uses Machine Learning to Gauge the Financial Performance of a Movie
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Sure, machine learning is becoming a business imperative, but how does it work in practice?
That’s the subject of a new step-by-step guide to solving business problems with artificial intelligence and ML, based on insights gathered by IDG Research Services.
Its publication comes at a time when technology leaders face growing pressure to embrace these emerging technologies, yet many have questions about how to get started.
It has real-life examples such as a health services company that used ML to reduce support ticket-resolution time from 48 minutes to six.
In another section, a financial services VP explains that cloud-based ML services enable his company to avoid spending money on computing resources that sit idle.
The guide also includes concrete tips for new ML adopters, provided by the CIOs and other IT leaders who participated in IDG’s research. For example, a real-estate CIO recommends the use of third-party tools that rely on AI and ML technologies, while a financial services VP highlights the challenge and potential of incorporating unstructured data into ML initiatives.
Download the guide now!
Spark on Google Cloud: How this Helps Customers with Agility, Cost Reduction and Time Spent on Spark

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Apache Spark has become a popular platform as it can serve all of data engineering, data exploration, and machine learning use cases. However, Spark still requires the on-premises way of managing clusters and tuning infrastructure for each job. Also, end to end use cases require Spark to be used along with technologies like TensorFlow, and programming languages like SQL and Python. Today, these operate in silos, with Spark on unstructured data lakes, SQL on data warehouses, and TensorFlow in completely separate machine learning platforms. This increases costs, reduces agility, and makes governance extremely hard; prohibiting enterprises from making insights available to the right users at the right time.
Announcing Spark on Google Cloud, now serverless and integrated
We are excited to announce Spark on Google Cloud, bringing industry’s first autoscaling serverless Spark, seamlessly integrated with the best of Google Cloud and open source tools, so you can effortlessly power ETL, data science, and data analytics use cases at scale. Google Cloud has been running large scale business critical Spark workloads for enterprise customers for 6+ years, using open source Spark in Dataproc. Today, we are furthering our commitment by enabling customers to:
- Eliminate time spent managing Spark clusters: With serverless Spark, users submit their Spark jobs, and let them do auto-provision, and autoscale to finish.
- Enable data users of all levels: Connect, analyze, and execute Spark jobs from the interface of users’ choice including BigQuery, Vertex AI or Dataplex, in 2 clicks, without any custom integrations.
- Retain flexibility of consumption: No one size fits all. Use Spark as serverless, deploy on Google Kubernetes Engine (GKE), or on compute clusters based on the requirements.
With Spark on Google Cloud, we are providing a way for customers to use Spark in a cloud native manner (serverless), and seamlessly with tools used by data engineers, data analysts, and data scientists for their use cases. These tools will help customers on their way to realize the data platform redesign they have embarked on.
“Deutsche Bank is using Spark for a variety of different use cases. Migrating to GCP and adopting Serverless Spark for Dataproc allows us to optimize our resource utilization and reduce manual effort so our engineering teams can focus on delivering data products for our business instead of managing infrastructure. At the same time we can retain the existing code base and knowhow of our engineers, thus boosting adoption and making the migration a seamless experience.”—Balaji Maragalla, Director Big Data Platform, Deutsche Bank
“We see serverless Spark playing a central role in our data strategy. Serverless Spark will provide an efficient, seamless solution for teams that aren’t familiar with big data technology or don’t need to bother with idiosyncrasies of Spark to solve their own processing needs. We’re excited about the serverless aspect of the offering, as well as the seamless integration with BigQuery, Vertex AI, Dataplex and other data services.” —Saral Jain, Director of Engineering, Infrastructure and Data, Snap Inc.
Dataproc Serverless for Spark
Per IDC, developers spend 40% time writing code, and 60% of the time tuning infrastructure and managing clusters. Furthermore, not all Spark developers are infrastructure experts, resulting in higher costs and productivity impact. With serverless Spark, developers can spend all their time on the code and logic. They do not need to manage clusters or tune infrastructure. They submit Spark jobs from their interface of choice, and processing is auto-scaled to match the needs of the job. Furthermore, while Spark users today pay for the time the infrastructure is running, with serverless Spark they only pay for the job duration.
Spark through BigQuery
BigQuery, the leading data warehouse, now provides a unified interface for data analysts to write SQL or PySpark. The code is executed using serverless Spark seamlessly, without the need for infrastructure provisioning. BigQuery has been the pioneer for serverless data warehousing, and now supports serverless Spark for Spark-based analytics.

Spark through Vertex AI
Data scientists no longer need to go through custom integrations to use Spark with their notebooks. Through Vertex AI Workbench, they can connect to Spark with a single click, and do interactive development. With Vertex AI, Spark can easily be used together with other ML frameworks like TensorFlow, Pytorch, Sci-kit learn, and BigQuery ML. All the Google Cloud security, compliance, and IAM are automatically applied across Vertex AI and Spark. Once you are ready to deploy the ML models, the notebook can be executed as a Spark job in Dataproc, and scheduled as part of Vertex AI Pipelines.

Spark through Dataplex
Dataplex is an intelligent data fabric that enables organizations to centrally manage, monitor, and govern their data across data lakes, data warehouses, and data marts with consistent controls, providing access to trusted data and powering analytics at scale. Now, you can use Spark on distributed data natively through Dataplex. Dataplex provides a collaborative analytics interface, with 1-click access to SparkSQL, Notebooks, or PySpark, and the ability to save, share, search notebooks and scripts alongside data.

Flexibility of consumption
We understand one size does not fit all. Spark is available for consumption in 3 different ways based on your specific needs. For customers standardizing on Kubernetes for infrastructure management, run Spark on Google Kubernetes Engine (GKE) to improve resource utilization and simplify infrastructure management. For customers looking for Hadoop style infrastructure management, run Spark on Google Compute Engine (GCE). For customers, who’re looking for no-ops Spark deployment, use serverless Spark!
ESG Senior Analyst Mike Leone commented, “Google Cloud is making Spark easier to use and more accessible to a wide range of users through a single, integrated platform. The ability to run Spark in a serverless manner, and through BigQuery and Vertex AI will create significant productivity improvement for customers. Further, Google’s focus on security and governance makes this Spark portfolio useful to all enterprises as they continue migrating to the Cloud.”
Getting started
Dataproc Serverless for Spark will be Generally Available within a few weeks. BigQuery and Dataplex integration is in Private Preview. Vertex AI workbench is available in Public Preview, you can get started here. For all capabilities, you can request for Preview access through this form.
You can work with Google Cloud partners to get started as well.
“We are excited to partner with Google Cloud as we look to provide our joint customers with the latest innovations on Spark. We see Spark being used for a variety of analytics and ML use cases. Google is taking Spark a step further by making it serverless, and available through BigQuery, Vertex AI and Dataplex for a wide spectrum of users.” —Sharad Kumar, Cloud First data and AI Lead at Accenture
For more information, visit our website or the watch announcement video and our conversation with Snap at Next 2021.
Held Back by Database Scalability, This Financial Services Company Switches to Google Cloud and Cloud Spanner

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Azimut Group operates an international network of companies handling investment and asset management, mutual funds, hedge funds, and insurance. Founded in Milan, Italy in 1988, Azimut Group today has branches in fifteen countries, including Brazil, China, and the USA.
“We have subsidiaries and manage funds all over the world,” explains Simone Bertolotti, IT Manager at Azimut Holding S.p.a. “That means that any technology that we put in place has to cover needs from many different countries.”
“When complicated analysis has to be executed, we have to increase our table space in a couple of minutes so that the AI can drill down into the data and deliver the information we need.”
—Simone Bertolotti, IT Manager, Azimut Holding S.p.a.
Azimut manages its funds with investment advisors who use information sourced from Bloomberg, Reuters and others. “They use a huge amount of data,” says Simone. “They work with spreadsheets, algorithms, formulae and they analyse data in minutes.” In finance, every second is crucial, which is why Azimut decided to develop a risk management dashboard that can process information even more quickly, then distribute it worldwide.
“When an advisor manages data, that data is used to make immediate decisions on funds, capital movements or whether to sell stock,” says Simone. “They have to be ready to make recommendations for any amount of data that comes to them. For our dashboard, that means that when additional information arrives or complicated analysis has to be executed, we have to increase our table space in a couple of minutes so that the AI can drill down into the data and deliver the information we need.”
Generating insights at speed
Investors and investment managers make decisions based on the most accurate, up-to-date information possible. For Azimut Group, information sourced through financial data vendors such as Bloomberg and Reuters provided only part of the data that the group required.
“We looked to collect information from a range of different providers,” explains Simone, “then analyse it to develop a predictive algorithm that could work faster than an advisor stationed at the terminal. We set ourselves the challenge to try to manipulate that data to add new insights into our matrix, so that every one of our branches across the world can see risk information about the funds in real-time.”
“We compared Google Cloud Platform’s performance with our previous cloud provider, and saw huge benefits of switching to Google. For me, the key performance issue is scaling. With Google Cloud Platform I know that I can increase and decrease my infrastructure quickly, when I need it.
—Simone Bertolotti, IT Manager, Azimut Holding S.p.a.
The first cloud provider Azimut used to build its system struggled to scale quickly to meet different kinds of data challenges. “If we wanted to add more cores, that was fine,” says Simone. “But the previous cloud provider made it complicated to raise the amount of space in a database infrastructure and scale up to demand. Scaling up for more in-depth analysis would take a day, and our need was immediate.”
That’s why Azimut switched one year ago to Google Cloud Platform to run the 150 VMs on its risk analysis platform. “We compared Google Cloud Platform’s performance with our previous cloud provider, and saw huge benefits of switching to Google. For me, the key performance issue is scaling,” says Simone. “With Google Cloud Platform I know that I can increase and decrease my infrastructure quickly, when I need it. Instead of waiting a day to scale up infrastructure, we can request and add space to our database in a couple of minutes.”
The infrastructure of Azimut’s solution handles around 800TB of data per month, and Google’s global network of servers and high-speed connections ensure that it gets to where it’s most needed by the most direct route. Impressed by the speed, security and availability of Google Cloud Platform, Azimut has moved its intranet on to Google Cloud Platform, too, eliminating the need for staff to login with VPNs.
“Instead of waiting a day to scale up infrastructure, we can request and add space to our database in a couple of minutes.”
—Simone Bertolotti, IT Manager, Azimut Holding S.p.a.
Driving ahead with Noovle
For Azimut, migrating the risk management dashboard is the latest of many Google product collaborations with cloud consultancy Noovle. “Everything started five years ago,” says Simone, “when Noovle assisted us in migrating to Gmail from our on-premise email solution. From G Suite to Google Cloud Platform, we’ve had a great relationship. Noovle provides consultancy services, support for mobility, and external advisors who work on our premises, such as when they trained us how to broadcast our meetings on Google Hangouts. As an independent company, we know we can trust them for transparent advice. All they care about is the best way to get a job done and to help us reach our goals.”
New app, new customers
In a business case comparison, Google Cloud Platform cost Azimut 35% less to run than the previous cloud provider. Now the group is building a major new mobile application on Google App Engine to be released in 2018.
“The new mobile application will allow customers to trade directly, without human advisors, by proposing different investment solutions depending on targets the customers set,” says Simone. “So if a customer aims to make money with investments, they enter their relevant personal information and we carry out the necessary regulatory checks and suggest what they could buy. The entire project will be based on Google Cloud Platform, so customers can control their investments through the app while we manage the fund, using Google Cloud Spanner on the backend.”
Enabling Real-time AI with Streaming Ingestion in Vertex AI

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Many machine learning (ML) use cases, like fraud detection, ad targeting, and recommendation engines, require near real-time predictions. The performance of these predictions is heavily dependent on access to the most up-to-date data, with delays of even a few seconds making all the difference. But it’s difficult to set up the infrastructure needed to support high-throughput updates and low-latency retrieval of data.
Starting this month, Vertex AI Matching Engine and Feature Store will support real-time Streaming Ingestion as Preview features. With Streaming Ingestion for Matching Engine, a fully managed vector database for vector similarity search, items in an index are updated continuously and reflected in similarity search results immediately. With Streaming Ingestion for Feature Store, you can retrieve the latest feature values with low latency for highly accurate predictions, and extract real-time datasets for training.
For example, Digits is taking advantage of Vertex AI Matching Engine Streaming Ingestion to help power their product, Boost, a tool that saves accountants time by automating manual quality control work.“Vertex AI Matching Engine Streaming Ingestion has been key to Digits Boost being able to deliver features and analysis in real-time. Before Matching Engine, transactions were classified on a 24 hour batch schedule, but now with Matching Engine Streaming Ingestion, we can perform near real time incremental indexing – activities like inserting, updating or deleting embeddings on an existing index, which helped us speed up the process. Now feedback to customers is immediate, and we can handle more transactions, more quickly,” said Hannes Hapke, Machine Learning Engineer at Digits.
This blog post covers how these new features can improve predictions and enable near real-time use cases, such as recommendations, content personalization, and cybersecurity monitoring.

Streaming Ingestion enables real-time AI
As organizations recognize the potential business impact of better predictions based on up-to-date data, more real-time AI use cases are being implemented. Here are some examples:
- Real-time recommendations and a real-time marketplace: By adding Streaming Ingestion to their existing Matching Engine-based product recommendations, Mercari is creating a real-time marketplace where users can browse products based on their specific interests, and where results are updated instantly when sellers add new products. Once it’s fully implemented, the experience will be like visiting an early-morning farmer’s market, with fresh food being brought in as you shop. By combining Streaming Ingestion with Matching Engine’s filtering capability, Mercari can specify whether or not an item should be included in the search results, based on tags such as “online/offline” or “instock/nostock.”

Mercari Shops: Streaming Ingestion enables real-time shopping experiment
- Large-scale personalized content streaming: For any stream of content representable with feature vectors (including text, images, or documents), you can design pub-sub channels to pick up valuable content for each subscriber’s specific interests. Because Matching Engine is scalable (i.e., it can process millions of queries each second), you can support millions of online subscribers for content streaming, serving a wide variety of topics that are changing dynamically. With Matching Engine’s filtering capability, you also have real-time control over what content should be included, by assigning tags such as “explicit” or “spam” to each object. You can use Feature Store as a central repository for storing and serving the feature vectors of the contents in near real time.
- Monitoring: Content streaming can also be used for monitoring events or signals from IT infrastructure, IoT devices, manufacturing production lines, and security systems, among other commercial use cases. For example, you can extract signals from millions of sensors and devices and represent them as feature vectors. Matching Engine can be used to continuously update a list of “the top 100 devices with possible defective signals,” or “top 100 sensor events with outliers,” all in near real time.
- Threat/spam detection: If you are monitoring signals from security threat signatures or spam activity patterns, you can use Matching Engine to instantly identify possible attacks from millions of monitoring points. In contrast, security threat identification based on batch processing often involves potentially significant lag, leaving the company vulnerable. With real-time data, your models are better able to catch threats or spams as they happen in your enterprise network, web services, online games, etc.
Implementing streaming use cases
Let’s take a closer look at how you can implement some of these use cases.
Real-time recommendations for retail
Mercari built a feature extraction pipeline with Streaming Ingestion.

The feature extraction pipeline is defined with Vertex AI Pipelines, and is periodically invoked by Cloud Scheduler and Cloud Functions to initiate the following process:
- Get item data: The pipeline issues a query to fetch the updated item data from BigQuery.
- Extract feature vector: The pipeline runs predictions on the data with the word2vec model to extract feature vectors.
- Update index: The pipeline calls Matching Engine APIs to add the feature vectors to the vector index. The vectors are also saved to Cloud Bigtable (and can be replaced with Feature Store in the future).
“We have been evaluating the Matching Engine Streaming Ingestion and couldn’t believe the super short latency of the index update for the first time. We would like to introduce the functionality to our production service as soon as it becomes GA, ” said Nogami Wakana, Software Engineer at Souzoh (a Mercari group company).
This architecture design can be also applied to any retail businesses that need real-time updates for product recommendations.
Ad targeting
Ad recommender systems benefit significantly from real-time features and item matching with the most up-to-date information. Let’s see how Vertex AI can help build a real-time ad targeting system.

The first step is generating a set of candidates from the ad corpus. This is challenging because you must generate relevant candidates in milliseconds and ensure they are up to date. Here you can use Vertex AI Matching Engine to perform low-latency vector similarity matching, generate suitable candidates, and use Streaming Ingestion to ensure that your index is up-to-date with the latest ads.
Next is reranking the candidate selection using a machine learning model to ensure that you have a relevant order of ad candidates. For the model to use the latest data, you can use Feature Store Streaming Ingestion to import the latest features and use online serving to serve feature values at low latency to improve accuracy.
After reranking the ads candidates, you can apply final optimizations, such as applying the latest business logic. You can implement the optimization step using a Cloud Function or Cloud Run.
What’s Next?
Interested? The documents for Streaming Ingestion are available and you can try it out now. Using the new feature is easy: For example, when you create an index on Matching Engine with the REST API, you can specify the indexUpdateMethod attribute as STREAM_UPDATE.
{
displayName: "'${DISPLAY_NAME}'",
description: "'${DISPLAY_NAME}'",
metadata: {
contentsDeltaUri: "'${INPUT_GCS_DIR}'",
config: {
dimensions: "'${DIMENSIONS}'",
approximateNeighborsCount: 150,
distanceMeasureType: "DOT_PRODUCT_DISTANCE",
algorithmConfig: {treeAhConfig: {leafNodeEmbeddingCount: 10000, leafNodesToSearchPercent: 20}}
},
},
indexUpdateMethod: "STREAM_UPDATE"
}After deploying the index, you can update or rebuild the index (feature vectors) with the following format. If the data point ID exists in the index, the data point is updated, otherwise, a new data point is inserted.
{
datapoints: [
{datapoint_id: "'${DATAPOINT_ID_1}'", feature_vector: [...]},
{datapoint_id: "'${DATAPOINT_ID_2}'", feature_vector: [...]}
]
}It can handle the data point insertion/update at high throughput with low latency. The new data point values will be applied in any new queries within a few seconds or milliseconds (the latency varies depending on the various conditions).
The Streaming Ingestion is a powerful functionality and very easy to use. No need to build and operate your own streaming data pipeline for real-time indexing and storage. Yet, it adds significant value to your business with its real-time responsiveness.
To learn more, take a look at the following blog posts for learning Matching Engine and Feature Store concepts and use cases:
Google Cloud Modernized Wisconsin Department of Workforce Development to Process 150K+ Unemployment Claims Per Week

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When confronted with challenges, resilient organizations adapt and innovate to address changing customer needs. Through its partnership with Google Cloud, the Wisconsin Department of Workforce Development exemplifies this evolutionary approach.
Just a few months ago, challenges created by the antiquated unemployment insurance (UI) system threatened the agency’s ability to serve constituents who lost their jobs during the pandemic. Now, and in the months ahead, that continuing evolution will transform how the DWD serves its constituents with the modernization of their UI system, which includes customer experience workflows, predictive analytics, and streamlining and expediting paper applications.
Like many workforce development agencies nationwide, last year, DWD experienced a deluge of claims filed in response to the COVID-19 economic fallout. Unfortunately, DWD’s legacy UI infrastructure — largely written in the COBOL computing language and hosted on a mainframe server – was no match for the volume and complexity of cases. Wisconsin’s multiple technology systems required a large amount of manual processing, with staff using spreadsheets to manually calculate benefit adjustments. As a result, the state just couldn’t keep up with the surge of claims, and it needed to pivot quickly to a new solution to keep up with demand.
DWD initially responded by staffing up call centers, hiring UI application adjudicators, and deploying other personnel–all told, hiring, contracting with, or reassigning more than 1,300 individuals. However, while this enabled DWD to respond to approximately 7 million calls per month, the massive number of incoming claims surged to create a backlog of more than 750,000 claims. Legacy technology issues continued to significantly slow the query-response time.
DWD leaders recognized that staffing alone was not the solution and that innovation was needed to overcome past, inadequate IT investment. To address the inherited issues, Wisconsin turned to Google Cloud. Working together, we were able to scale the state’s response to claims and speed up overall response time. We were also successful in screening out fraudulent claims so that the UI program could be administered–with integrity–to Wisconsinites who needed financial assistance.
Year-to-date, Wisconsin has now disbursed $2 billion in unemployment benefits, in addition to successfully clearing its entire 2020 UI backlog. As a result of our partnership, the state is now processing an average of 157,000 claims each week and releasing most payments to citizens within two to three business days. Before the new system was in place, the response time could be weeks or even months.
Here is how Wisconsin and Google Cloud are modernizing the state’s current legacy system through a modular approach:
- Artificial intelligence (AI)/ machine learning (ML) for predictive analytics: Through the use of Google AI/ML, the state is creating predictive analytics based on historical data to shorten adjudication decision-making for UI claims, enabling it to release payments to eligible claimants faster. Comprehensive data models and confidence scores analyze the backlog data to determine the shortest route to approval and payments, with a high level of confidence and accuracy. DWD is using Google Cloud technology to identify where in the process the claimant was getting stuck in one of the “hold buckets” for processing a UI claim. Using Google Cloud’s data and AI/ML tools, Wisconsin is able to identify problem areas and quickly resolve those issues. This informed DWD’s rewrite of the UI claim application process. And it also helped DWD identify fraudulent claims.
- Document AI (DocAI) for streamlining paper applications: DWD is also partnering with Google Cloud to streamline paper applications and fax documents as part of UI claims processing–enabling documents to be submitted online instead of by fax or hard-copy mail. Our DocAI solution helps Wisconsin staff make faster decisions by rapidly extracting critical data from documents, saving time, and removing manual processes, which allows employees to focus on high-priority activities.
These modernization steps in Wisconsin are resulting in a bold new vision for state unemployment systems across the United States. Through a combination of design thinking, deep partnership with state officials, and modern technology, DWD’s solutions are tailored to maximize benefits to the constituents they’re designed to serve. By joining forces with Google Cloud and utilizing modernizing technology to make informed, data-driven decisions, Wisconsin DWD is helping residents have a better experience that is easier to understand and navigate–all while better serving the community overall.
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