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Google Data Studio Makes Reporting a Breeze For Genesys

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3 AI Tools You Can Deploy Immediately

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AI has the power to revolutionize every industry—from retail to agriculture, and education to healthcare. Yet many businesses still haven’t begun to adopt AI.

There are a number of factors, including the need for specialized talent and hardware, the right types and quantities of data for training and refining machine learning models, and of course, the broader complexities of introducing a new way of working inside an organization.

But above all, AI can be challenging to apply to very specific business needs.

Google wants to change that, which is why it’s introducing a number of AI solutions aimed at making it easier for businesses to use AI to address many of these specific use cases.

Google’s AI solutions fall into two categories. The first is a set of pre-packaged AI solutions that can be easily integrated into existing workflows. To make these solutions as easy to implement as possible, Google works with popular, trusted enterprise partners who have deep-domain expertise in these workflows.

The majority of Google’s pre-packaged solutions will be delivered through these partners, although it will be offering some directly to customers as well.

The second category of AI solutions is comprised of reference architectures that businesses can use to create highly-custom AI tools. These require more development work than Google’s pre-packaged solutions, but simplify complexity for enterprises that need highly business-specific, integrated AI deployments.

Additionally, businesses can build on these architectures and deploy them to market more quickly, helping your business take advantage of AI, faster.

Learn more about all Google’s AI solutions. Download the whitepaper now!

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Verizon Media Shows the Solution Architecture it Uses for a 100+ PB Analytics Platform

Verizon Media owns and operates more than a dozen brands including Yahoo Mail, Yahoo News, AOL, Huffington Post, TechCrunch, and Engadget among others.

These web properties are visited by millions of users on a daily basis.

In this session, Shakil Memon, Customer Engineer, Google Cloud and Nikhil Mishra, Sr Director, Engineering, Verizon Media, present how Verizon Media is generating actionable insights from the wealth of data that they have.

They will discuss:

  • Challenge with large scale and large volumes of data
  • Basic principles of a data warehousing and data analytics project
  • Showcase a reference architecture
  • A complete end-to-end solution architecture for building a 100+ PB internet-scale analytics platform on Google Cloud, including how Looker fits in the end-to-end solution and how actionable insights are generated from data.

They will also provide unique perspectives, behind-the-scenes thinking, and some insight on how the architecture has evolved in its current form over the years.

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Principles to Make Organizations Data Engineering Driven

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After a blog on helping organizations define the kind of data processing business they are, experts have delved deeper on the first principles to make firms data engineering driven. Learn how your data engineers can fully benefit with Google Cloud.

In the “What type of data processing organisation” paper, we examined that you can build a data culture whether your organization consists mostly of data analysts, or data engineers, or data scientists. However, the path and technologies to become a data-driven innovator are different and success comes from implementing the right tech in a way that matches a company’s culture. In this blog we will expand the data engineering driven organizations and provide how it can be built from the first principles.

Not all organizations are alike. All companies have similar functions (sales, engineering, marketing), but not all functions have the same influence on the overall business decisions. Some companies are more engineering-driven, others are sales-driven, others are marketing-driven. In practice, all companies are a mixture of all these functions. In the same way, the data strategy can be more focused on data analysts, and others on data engineering. Culture is a combination of several factors, business requirements, organizational culture, and skills within the organization. 

Traditionally organizations that focused on engineering mainly came from technology driven digital backgrounds. They built their own frameworks or used programming frameworks to build repeatable data pipelines. Some of this is due to the way the data is received, the shape the data is received and the speed of the data arrival as well. If your data allows it, your organization can be more focused on data analysis, and not so much on data engineering. If you can apply an Extract-Load-Transform approach (ELT) rather than the classic Extract-Transform-Load (ETL), then you can focus on data analysis and might not need extensive data engineering capability. For example, data that can be loaded directly into the data warehouse allows data analysts to also do data engineering work and apply transformations to the data.

This does not happen so often though. Sometimes your data is messy, inconsistent, bulky, and encoded in legacy file formats or as part of legacy databases or systems, with a little potential to be actionable by data analysts. 

Or maybe you need to process data in streaming, applying complex event processing to obtain competitive insights in near real time. The value of data decays exponentially with time. Most companies can process data by the next day in batch mode. However, not so many are probably obtaining such knowledge the next second data is produced.

In these situations, you need the talent to unveil the insights hidden in that amalgam of data, either messy or fast changing (or both!). And almost as importantly, you need the right tools and systems to enable that talent too.

What are those right tools? Cloud provides the scalability and flexibility for data workloads that are required in such complex situations. Long gone are the times when data teams had to beg for the resources that were required to have an impact in the business. Data processing systems are no longer scarce, so your data strategy should not generate that scarcity artificially.

In this article, we explain how to leverage Google Cloud to enable data teams to do complex processing of data, in batch and streaming. By doing so, your data engineering and science teams can have an impact when (in seconds) after the input data is generated.

Data engineering driven organizations

When the complexity of your data transformation needs is high, data engineers have a central role in the data strategy of your company, leading to data engineering driven organization. In this type of organization, data architectures are organized in three layers: business data owners, data engineers, and data consumers.

Data engineers are at the crossroads between data owners and data consumers, with clear responsibilities:

  • Transporting data, enriching data whilst building integrations between analytical systems and operational systems ( as in the real time use cases)
  • Parsing and transforming messy data coming from business units into meaningful and clean data, with documented metadata
  • Applying DataOps, that is, functional knowledge of the business plus software engineering methodologies applied to the data lifecycle
  • Deployment of models and other artifacts analyzing or consuming data
Data Engineering 2.jpg

Business data owners are cross-functional domain-oriented teams. These teams know the business in detail, and are the source of data that feeds the data architecture. Sometimes these business units may also have some data-specific roles, such as data analysts, data engineers, or data scientists, to work as interfaces with the rest of the layers. For instance, these teams may design a business data owner, that is the point of contact of a business unit in everything that is related to the data produced by the unit.

At the other end of the architecture, we find the data consumers. Again, also cross-functional, but more focused on extracting insights from the different data available in the architecture. Here we typically find data science teams, data analysts, business intelligence teams, etc. These groups sometimes combine data from different business units, and produce artifacts (machine learning models, interactive dashboards, reports, and so on). For deployment, they require the help of the data engineering team so that data is consistent and trusted.

At the center of these crossroads, we find the data engineering team. Data engineers are responsible for making sure that the data generated and needed by different business units gets ingested into the architecture. This job requires two disparate skills: functional knowledge and data engineering/software development skills. This is often coined under the term DataOps (which evolved from DevOps methodologies developed within the past decades but applied to data engineering practices).

Data engineers have another responsibility too. They must help in the deployment of artifacts produced by the data consumers. Typically, the data consumers do not have the deep technical skills and knowledge to take the sole responsibility for deployment of their artifacts.This is also true for highly sophisticated data science teams. So data engineers must add other skills under their belt: machine learning and business intelligence platform knowledge. Let’s clarify this point, we don’t expect data engineers to become machine learning engineers. Data engineers need to understand ML to ensure that the data delivered to the first layer of a model ( the input ) is correct. They will also become key when delivering that first layer of data in the inference path, as here the data engineering skills around scale / HA etc really need to shine.

By taking the responsibility of parsing and transforming messy data from various business units, or for ingesting in real time, data engineers allow the data consumers to focus on creating value. Data science and other types of data consumers are abstracted away from data encodings, large files, legacy systems, complex message queue configurations for streaming. The benefits of concentrating that knowledge in a highly skilled data engineering team are clear, notwithstanding that other teams (business units and consumers) may also have their data engineers to work as interfaces with other teams. More recently, we even see squads created with members of the business units (data product owners), data engineers, data scientists, and other roles. Effectively creating complete teams with autonomy and full responsibility over a data stream, from the incoming data down to the data driven decision with impact in the business.

Reference architecture – Serverless

The number of skills required for the data engineering team is vast and diverse. We should not make it harder by expecting the team to maintain the infrastructure where they run data pipelines. They should be focusing on how to cleanse, transform, enrich, and prepare the data rather than how much memory or how many cores their solution may require.

The reference architectures presented here are based on the following principles:

  • Serverless no-ops technologies
  • Streaming-enabled for low time-to-insight

We present different alternatives, based on different products available in Google Cloud:

  • Dataflow, the built-in streaming analytics platform in Google Cloud
  • Dataproc, the Google Cloud’s managed platform for Hadoop and Spark. 
  • Data Fusion, a codeless environment for creating and running data pipelines

Let’s dig into these principles. 

By using serverless technology we eliminate the maintenance burden from the data engineering team, and we provide the necessary flexibility and scalability for executing complex and/or large jobs. For example, scalability is essential when planning for traffic spikes during mega Friday for retailers. Using serverless solutions allows retailers to look into how they are performing during the day. They no longer need to worry about resources needed to process massive data generated during the day.

The team needs to have full control and write their own code for the data pipelines because of the type of pipelines that the team develops. This is true either for batch or streaming pipelines. In batch, the parsing requirements can be complex and no off the shelf solution works. In streaming, if the team wants to fully leverage the capabilities of the platform, they should implement all the complex business logic that is required, without artificially simplifying the complexity in exchange for some better latency. They can develop a pipeline that achieves a low latency with highly complex business logic. This again requires the team to start writing code from first principles.

However, that the team needs to write code should not imply that they need to rewrite any existing piece of code. For many input/output systems, we can probably reuse code from patterns, snippets, and similar examples. Moreover, a logical pipeline developed by a data engineering team does not necessarily need to map to a physical pipeline. Some parts of the logic can be easily reused by using technologies like Dataflow templates, and use those templates in orchestration with other custom developed pipelines. This brings the best of both worlds (reuse and rewrite), while saving precious time that can be dedicated to higher impact code rather than common I/O tasks. The reference architecture presented has another important feature: the possibility to transform existing batch pipelines to streaming.

Data Engineering 1.jpg

The ingestion layer consists of Pub/Sub for real time and Cloud Storage for batch and does not require any preallocated infrastructure. Both Pub/Sub and Cloud Storage can be used for a range of cases as it can automatically scale up with the input workload.

Once the data has been ingested, our proposed architecture follows the classical division in three stages: Extract, Transform, and Load (ETL). For some types of files, direct ingestion into BigQuery (following an ELT approach) is also possible.

In the transform layer, we primarily recommend Dataflow as the data process component. Dataflow uses Apache Beam as SDK. The main advantage of Apache Beam is the unified model for batch and streaming processing. As mentioned before, the same code can be adapted to run in batch or streaming by adapting input and output. For instance, switching the input from files in Cloud Storage to messages published in a topic in Pub/Sub.

One of the alternatives to Dataflow in this architecture is Dataproc, Google Cloud’s solution for managed Hadoop and Spark clusters. The main use case is for those teams that are migrating to Google Cloud but have large amounts of inherited code in Spark or Hadoop. Dataproc enables a direct path to the cloud, without having to review all those pipelines. 

Finally, we also present the alternative of Data Fusion, a codeless environment for creating data pipelines using a drag-and-drop interface. Data Fusion actually uses Dataproc as its Compute Engine, so everything we have mentioned earlier applies also to the case of Data Fusion. If your team prefers to create data pipelines without having to write any code, Data Fusion is the right tool.

So in summary, these are the three recommended components for the transform layer:

  • Dataflow, powerful and versatile with a unified model for batch and streaming processing. Straightforward path to move from batch processing to streaming
  • Dataproc, for those teams that want to reuse existing code from Hadoop or Spark environments.
  • Data Fusion, if your team does not want to write any code.

Challenges and opportunities

Data platforms are complex. Having on top of that data responsibility the duty to maintain infrastructure is a wasteful use of valuable skills and talent. Often data teams end up managing infrastructure rather than focusing on analyzing the data. The architecture presented in this article liberates the data engineering team from having to allocate infrastructure and tweak clusters but instead to focus on providing value through data processing pipelines.

For data engineers to focus on what they do best, you need to fully leverage the cloud. A lift & shift approach from any on-premise installation is not going to provide that flexibility and liberation. You need to leverage serverless technologies. As an added advantage, serverless lets you also scale your data processing capabilities with your needs, and be able to respond to peaks of activity, however large these are.

Serverless technologies sometimes face the doubts of practitioners: will I be locked in with my provider if I fully leverage serverless? This is actually a question that you should be asking when deciding whether to set up your architecture on top of a provider. 

The components presented here for data processing are based on open source technologies, and fully interoperable with other open source equivalent components. Dataflow uses Apache Beam, which not only unifies batch and streaming, but also offers a widely compatible runner. You can take your code elsewhere to any other runner. For instance, Apache Flink or Apache Spark. Dataproc is a fully managed Hadoop and Spark based on the vanilla open source components of this ecosystem. Data Fusion is actually the Google Cloud version of CDAP, an open source project.

On the other hand, for the serving layer, BigQuery is based on standard Ansi SQL. Whereas in the case of Bigtable and Google Kubernetes Engine, Bigtable is compatible at API level with HBase, and Kubernetes is an open source component.

In summary, when your components are based on open source, like the ones included in this architecture, serverless does not lock you in. The skills required to encode business logic in the form of data processing pipelines are based on engineering principles that remain stable across time. The same principles apply if you are using Hadoop, Spark, or Dataflow or UI driven ETL tooling. In addition, there are now new capabilities, such as low-latency streaming, that were not available before. A team of data engineers that learn the fundamental principles of data engineering will be able to quickly leverage those additional capabilities.

Our recommended architecture separates the logical level, the code of your applications, from the infrastructure where they run. This enables data engineers to focus on what they do best and on where they provide the highest added value. Let your Dataflow and your engineers impact your business, by adopting the technologies that liberate them and allow them to focus on adding business value. To learn more about building an unified data analytics platform, take a look at our recently published Unified Data Analytics Platform paper and Converging Architectures paper.

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Ahead of the Curve: 5 Data and AI Trends Set to Shape 2023

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Google Cloud's 2023 Data and AI Trends report lists five trends: unified data cloud, open data ecosystems, embracing AI tipping point, insights infusion, and exploring unknown data. Learn how to integrate these trends into your business strategy.

How will your organization manage this year’s data growth and business requirements? Your actions and strategies involving data and AI will improve or undermine your organization’s competitiveness in the months and years to come. Our teams at Google Cloud have an eye on the future as we evolve our strategies to protect technology choice, simplify data integration, increase AI adoption, deliver needed information on demand, and meet security requirements. 

Google Cloud worked with* IDC on multiple studies involving global organizations across industries in order to explore how data leaders are successfully addressing key data and AI challenges. We compiled the results in our 2023 Data and AI Trends report. In it, you’ll find the metrics-rich research behind the top five data and AI trends, along with tips and customer examples for incorporating them into your plans. 

1: Show data silos the door

Given the increasing volumes of data we’re all managing, it’s no surprise that siloed transactional databases and warehousing strategies can’t meet modern demands. Organizations want to improve how they store, manage, analyze, and govern all their data, while reducing costs. They also want to eliminate conflicting insights from replicated data and empower everyone with fresh data.

A unified data cloud enables the integration of data and insights into transformative digital experiences and better decision making.

Andi Gutmans, GM and VP of Engineering for Databases, Google Cloud

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In the report, you can learn how to adopt a unified data cloud that supports every stage of the data lifecycle so that you can improve data usage, accessibility, and governance. Inform your strategy by drawing on organizations’ examples such as a data fabric that improves customer experiences by connecting more than 80 data silos, as well as other unified data clouds that save money and simplify growth. 

2: Usher in the age of the open data ecosystem

Data is the key to unlocking AI, speeding up development cycles, and increasing ROI. To protect against data and technology lock-in, more organizations are adopting open source software and open APIs.

Organizations want the freedom to create a data cloud that includes all formats of data from any source or cloud.
-Gerrit Kazmaier, VP and GM, Data & Analytics, Google Cloud

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Understand how you can simplify data integration, facilitate multicloud analytics, and use the technologies you want with an open data ecosystem, as described in the report. Learn from metrics about global open source adoption and public dataset usage. And explore how global companies adopted open data ecosystems to improve patient outcomes, increase website traffic by 25%, and cut operating costs by 90%.

3: Embrace the AI tipping point

Pulling useful information out of data is easier with AI and ML. Not only can you identify patterns and answer questions faster but the technologies also make it easier to solve problems at scale.

We’ve reached the AI tipping point. Whether people realize it or not, we’re already using applications powered by AI—every day. Social media platforms, voice assistants, and driving services are easy examples.

June Yang, VP, Cloud AI and Industry Solutions, Google Cloud

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Organizations share how they’re reaching their goals using AI and ML by empowering “citizen data scientists” and having them focus on small wins first. Gain tips from Yang and other experts for developing your AI strategy. And read how organizations achieve outcomes such as a reduction of 7,400 tons per year in carbon emissions and a more than 200% increase in ROI from ad spend by using pattern recognition and other AI capabilities. 

4: Infuse insights everywhere

Yesterday’s BI solutions have led to outdated insights and user fatigue with the status quo, based on generic metrics and old information. Research shows that as new tools come online, expectations for BI are changing, with companies revising their strategies to improve decision making, speed up the development of new revenue streams, and increase customer acquisition and retention by providing individuals with needed information on demand.

Organizations are equipping business decision-makers with the tools they need to incorporate required insights into their everyday workflows.

Kate Wright, Senior Director, Product Management, Google Cloud

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In the report, you’ll discover why and how data leaders are rethinking their BI analytics strategies and applications to improve users’ trust and use of data in automated workflows, customizable dashboards, and on-demand reports. Global companies also share how they improve decision making with self-service BI, customer experiences with IoT analysis, and threat mitigation with embedded analytics.

5: Get to know your unknown data

Increasing data volumes can make it harder to know where and what data they store, which may create risk. Case in point: If a customer unexpectedly shares personally identifiable information during a recorded customer support call or chat session, that data might require specialized governance, which the standardized storage process may not provide.

If you don’t know what data you have, you cannot know that it’s accurately secured. You also don’t know what security risks you are incurring, or what security measures you need to take.

Anton Chuvakin, Senior Staff Security Consultant, Google Cloud

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Check out the report to learn about data security risks that are often overlooked and how to develop proactive governance strategies for your sensitive data. You can also read how global organizations have increased customer trust and productivity by improving how they discover, classify, and manage their structured and unstructured data.  

Be ready for what’s next

What’s exciting about these trends is that they’re enabling organizations across industries to realize very different goals using their choice of technologies. And although all the trends depend on each other, research shows you can realize measurable benefits whether you adopt one or all five.

Review the report yourself and learn how you can refine your organization’s data and AI strategies by drawing on the collective insights, experiences, and successes of more than 800 global organizations. 

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Google and AI Researchers Work towards Building Data-centric AI

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Read to explore Google's contribution to data-centric AI to help AI researchers and engineers come up with better AI solutions. Learn how Google Cloud researchers and its Public Dataset Program are dedicated towards better data for better AI!

AI researchers and engineers need better data to enable better AI solutions. The quality of an AI solution is determined by both the learning algorithm (such as a deep-neural network model) and the datasets used to train and evaluate that algorithm. Historically, AI research has focused much more on algorithms than datasets, despite their vital importance. As a result, many algorithms are freely available as starting points, but many important problems lack large, high-quality open datasets. Further, creating new datasets is expensive and error-prone.

Recently, the data-centric AI movement has emerged, which aims to develop new methodologies and tools for constructing better datasets to fix this problem. Conferencesworkshops,  challenges, and platforms are being launched to support improving data quality and to foster data excellence. Thought leaders such as Andrew Ng at Landing.AI and Chris Re at Stanford University are encouraging AI developers to focus more on iterative data engineering than they do tuning their learning algorithms. Our CHI-best-paper-award-winning paper, “Everyone wants to do the model work, not the data work” highlighted the significance of data quality in the practice of ML. 

At Google, we are excited to contribute to data-centric AI. Today, Google Cloud is adding a new high value dataset to the Public Dataset Program, and Google researchers are announcing DataPerf, a new multi-organizational effort to develop benchmarks for data quality and data centric algorithms.

Google Cloud is committed to helping users improve their data quality, starting with supporting better public data. The Public Datasets program provides high quality datasets pre-configured on GCP for easy access. Google Cloud is adding a new high-value dataset developed by the MLCommons™ Association (which Google co-founded) to the Public Datasets program: The Multilingual Spoken Words Corpus: a rich audio speech dataset with more than 340,000 keywords in 50 languages with upwards of 23.4 million examples.

This new public dataset is aligned with the MLCommons Association vision for “open” datasets – accessible by all – that are “living” – continually being improved to raise quality and increase representation and diversity.

Google researchers, in collaboration with multiple organizations, are announcing the DataPerf effort at the NeurIPS Data-Centric AI workshop today, to develop benchmarks to improve data quality. Much like the the MLPerf™ benchmarking effort which is now the industry standard for machine learning hardware/software speed, DataPerf brings together the originators of prior efforts including: CATS4MLData-Centric AI CompetitionDCBenchDynabench, and the MLPerf benchmarks to define clear metrics that catalyze rapid innovation. DataPerf will measure the utility of training and test data for common problems, and algorithms for working with datasets such as: selecting core sets, correcting errors, identifying under-optimized data slices, and valuing datasets prior to labeling.

Together, supporting open, living datasets for core ML tasks, and the development of benchmarks to direct the rapid evolution of those datasets will empower the researchers and engineers who use Google Cloud to do even more amazing things – and we can’t wait to see what they create!


Acknowledgements: In collaboration with Lora Aroyo and Praveen Paritosh.

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