Digital technology offers increasing flexibility and choice to consumers. As a result, the retail industry is dramatically shifting toward more tailored and personalized experiences for shoppers, and businesses are rethinking how they deliver value to customers.

This couldn’t be more true for the beauty retailing industry where leading companies are turning to digital technology to create customized shopping experiences.

At Google Cloud, we’re particularly excited about our work with Ulta Beauty, the largest beauty retailer in the United States with more than 1196 stores in all 50 states, and how the company is using Google Cloud technology solutions to power personalization and redefine beauty retailing.

Established in 1990, Ulta Beauty has had incredible success as a company, and as customers become more discerning and curious about their purchases, the company is finding new ways to meet their changing needs.

Recently, leaders at Ulta Beauty recognized a huge opportunity to complement and enhance the shopping experience by helping beauty enthusiasts navigate through more than 500 brands and 25,000 products carried in their stores and online channel.

They decided to leverage the data from Ulta Beauty’s successful Ultamate Rewards loyalty program to create and offer more unique and personalized user experiences.

With more than 30 million members generating data through sales, transactions, product reviews, and social media engagement, Ulta Beauty’s Loyalty Program creates a comprehensive data set, and the company sought the right technology partner to help organize, analyze and transform that data into valuable insights for its customers.

Ulta Beauty’s leaders knew they had an opportunity to leverage data analytics and machine learning to reach customers in new ways, enhance the guest experience, and continue to grow their active loyalty member base. After considering a number of cloud providers, they chose to expand their existing partnership with Google Cloud.

“Google Cloud listened to our needs and worked in tandem with our engineering team to address our challenges,” said Michelle Pacynski, vice president of digital innovation at Ulta Beauty. “The ease of working with the Google Cloud team and their breadth of experience made the decision a no-brainer, laying the foundation for a great partnership.”  

In 2019, Ulta Beauty announced it was working with Google Cloud Platform to unify and organize its data, using:

• BigQuery to perform data analysis and generate dynamic content, personalized product recommendations, and event-based messages for customers.
• Cloud Storage to provide highly available, secure, resilient and cost-effective access to data across the entire enterprise.
• Compute Engine for the high-performance scalability needed to grow with customer demand while painlessly migrating existing applications to the cloud.
• Anthos to build a hybrid cloud foundation that allows their applications to take advantage of all this data, combining the power and flexibility of GKE with the ability to leverage their existing investment in secure infrastructure on-premises.

Our partnership with Ulta Beauty has enabled increased engagement with customers in store and online, and the creation of new tools and capabilities, including a new Virtual Beauty Advisor tool to deliver tailored recommendations and help shoppers choose the right products, and a Customer Conversation Platform that’s enabling deeper connections with guests, ultimately driving customer loyalty.

“It’s been a really efficient process so far due in part to the ease of working with the Google team,” said Michelle Pacynski, vice president of digital innovation at Ulta Beauty. “They’re experienced, approachable, and their can-do style makes for a great partnership. They listened to our needs and worked in tandem with our engineering team, figuring things out, and getting it done.”

Customers tell us that sharing and exchanging data with other organizations is a critical element of their analytics strategy, but it’s hamstrung by unreliable data and processes, and only getting harder with security threats and privacy regulations on the rise. 

Furthermore, traditional data sharing techniques use batch data pipelines that are expensive to run, create late arriving data, and can break with any changes to the source data. They also create multiple copies of data, which brings unnecessary costs and can bypass data governance processes. These techniques do not offer features for data monetization, such as managing subscriptions and entitlements. Altogether, these challenges mean that organizations are unable to realize the full potential of transforming their business with shared data.

To address these limitations, we are introducing Analytics Hub, a new fully managed service, available in Q3, in preview, that helps you unlock the value of data sharing, leading to new insights and increased business value. With Analytics Hub you get:

• A rich data ecosystem by publishing and subscribing to analytics-ready datasets. 
• Control and monitoring over how your data is being used, because data is shared in one place.
• A self-service way to access valuable and trusted data assets, including data provided by Google. For example, a unique dataset from Google Search Trends will be available, that you can query and combine with your own data.
• An easy way to monetize your data assets without the overhead of building and managing the infrastructure. 

Built on a decade of cross-organizational sharing

While Analytics Hub is a new service, it builds on BigQuery, Google’s petabyte-scale, serverless cloud data warehouse. BigQuery’s unique architecture provides separation between compute and storage, enabling data publishers to share data with as many subscribers as you want without having to make multiple copies of your data. With BigQuery, there are no servers to deploy or manage, which means that data consumers get immediate value from shared data. Data can be provided and consumed in real-time using the streaming capabilities of BigQuery and you can leverage the built in machine learning, geospatial, and natural language capabilities of BigQuery or take advantage of the native business intelligence support with tools like Looker, Google Sheets, and Data Studio.

BigQuery has had cross-organizational, in-place data sharing capabilities since it was introduced in 2010. We took a look at usage metrics in BigQuery and found that over a 7 day period in April, we had over 3,000 different organizations sharing over 200 petabytes of data. These numbers don’t include data sharing between departments within the same organization.

As you can see, data sharing in BigQuery is already popular. But we want to make it easier and even more scalable.

Raising the bar on data sharing 

To make data sharing easier and more scalable in BigQuery, Analytics Hub introduces the  concepts of shared datasets and exchanges. As a data publisher, you create shared datasets that contain the views of data that you want to deliver to your subscribers. Next, you create exchanges, which are used to organize and secure shared datasets. By default, exchanges are completely private, which means that only the users and groups that you give access to can view or subscribe to the data. You can also create internal exchanges or leverage public exchanges provided by Google. Finally, you publish shared datasets into an exchange to make them available to subscribers. 

Data subscribers search through the datasets that are available across all exchanges for which they have access and subscribe to relevant datasets. This creates a linked dataset in their project that they can query and join with their own data. Subscribers pay for the queries that they run against the data while the publisher pays for the storage of the data. Data providers can add new data, new tables, or new columns to the shared dataset and these will be immediately available to subscribers. In addition, the publisher can track subscribers, disable subscriptions, and see aggregated usage information for the shared data. 

Analytics Hub makes it easy for you to publish, discover, and subscribe to valuable datasets that you can combine with your own data to derive unique insights. Here are some types of data that will be available through Analytics Hub:

• Public datasets: Easy access to the existing repository of over 200 public datasets, including data about weather and climate, cryptocurrency, healthcare and life sciences, and transportation. 
• Google datasets: Unique, freely-available datasets from Google. One example of this is the COVID-19 community mobility dataset. Another example is the forthcoming Google Trends dataset, which will provide the top 25 search terms and top 25 rising search terms over a 5 year window in 210 distinct locations in the US. Trends data can be used by everyone in the organization to gain insights into what customers care about.
• Commercial (paid for) datasets: We are working with leading commercial data providers to bring their data products to Analytics Hub. If you are interested in delivering your data via Analytics Hub, we’re also introducing Data Gravity, an initiative that provides storage benefits and new distribution paths for data published through Analytics Hub. 
• Internal datasets: We know that data sharing can be challenging in larger organizations. Analytics Hub can be used for internal data, for example, to share standardized customer demographics with your sales engineering and data science teams.

Customers and partners using Analytics Hub

“Google Search Trends data has always been an important tool for our WPP agency data teams. At WPP we believe that data variety is a superpower which is why we are excited to use the new Trends dataset availability within BigQuery, plus the launch of Analytics Hub. The best creativity in the world is informed by data insights, and influenced by what people search for, so the operational efficiencies we’ll gain via the Analytics Hub and the insights we can drive with Trends data are just phenomenal.”
—Di Mayze Global Head of Data and AI, WPP

“Equifax Ignite is our shared data analytics environment within our Equifax data fabric. We are excited to partner with Google to leverage Analytics Hub and BigQuery to deliver data to over 400 statisticians and data modelers as well as securely sharing data with our partner financial institutions.”
—Kumar Menon, SVP Data Fabric and Decision Science, Equifax

“The flow of data and insights between our teams at Deloitte and our clients is paramount for building truly transformational data cultures. With its purpose-built architecture for secure data exchanges and sharing analytics resources, Google Cloud’s Analytics Hub can help provide significant operational efficiencies for how Deloitte teams support our clients’ data-driven initiatives within their industry ecosystems. It will also help minimize the worries about scale, privacy and security, or the administrative burden associated with each.”
—Navin Warerkar, Managing Director, Deloitte Consulting LLP, and US Google Cloud Data & Analytics GTM Lead

“Crux Informatics is proud to partner with Google to support the launch of Analytics Hub, removing friction for those who need access to analytics-ready data. With thousands of datasets from over 140 sources, Crux Informatics will accelerate access to data on Analytics Hub and together provide a more efficient and cost effective solution to deliver datasets in Google Cloud’s ecosystem.”
—Will Freiberg, CEO, Crux Informatics

Next steps for Analytics Hub

This is just the beginning for Analytics Hub. As we get to preview and general availability, we will be adding additional capabilities, including workflows for publishing and subscribing, publishing analytics assets (Looker Blocks, Data Studio reports, Connected Google Sheets) along with the shared data, the ability for data publishers to specify query restrictions on the usage of their data, and making it easy for data publishers to create sandbox environments for subscribers to work with their data, even if they are not yet on Google Cloud. We will provide features in Analytics Hub for monetization of data, including managing subscriptions, data entitlements, and billing.

Please sign up for the preview, which is scheduled to be available in the third quarter of 2021. In the meantime, you can learn more about BigQuery and how to leverage its built-in data sharing capabilities. Please go to g.co/cloud/analytics-hub to register your interest in Analytics Hub.

In recent years, the grocery industry has had to shift to facilitate a wider variety of checkout journeys for customers. This has meant ensuring a richer transaction mix, including mobile shopping, online shopping, in-store checkout, cashierless checkout or any combination thereof like buy online, pickup in store (BOPIS).  

What’s more, in the past year and a half alone grocers have had to enable consumers new ways to shop for essentials. This has included needing to rapidly integrate or build on-demand delivery apps, offer curbside pickup with near-instant fulfillment as well as support touchless and cashless checkout experiences. Searches on Google Maps for retailers in the US with curbside pickup options have increased by 9000% since March 2020, and we believe these trends from 2020 will continue to define the future of grocery shopping.

The future of grocery will require agility and openness

Firstly, the need to rapidly adapt to changing consumer habits will be the new normal. Grocers will increasingly look to digitally transform legacy retail systems and modernize point of sale (POS) platforms to deliver and scale omnichannel experiences as quickly as possible. This necessitates a more agile and open architectural approach to technology – one built on microservices and leverages APIs so that new applications and experiences can be built, integrated and delivered faster.

Automation and data-driven retailing will be table stakes

In order for retailers to blend what they’re offering in the store with digital experiences more efficiently, they will also need to automate more. For example, with automation and business intelligence, grocers can take labor that might have been tied up with tender operations and checkout and redistribute those resources to restocking shelves, curbside pick-up or improving customer experiences. 

Automation and access to real-time in-store inventory & supply chain data can also help grocers avoid the supply chain challenges seen in the early days of COVID-19. Grocers will need to find ways to leverage automation to ingest, organize, and analyze data from physical store networks, digital channels, distribution centers to better forecast demand and manage future fluctuations.

How NCR and Google Cloud are helping grocers adapt to disruption with operational agility

Helping grocers improve operational agility to address changing consumer shopping habits and to thrive during times of disruption is something that NCR and Google Cloud have teamed up to do. NCR has over 135 years of experience in retail, having invented the cash register and are continuing to help grocers innovate. NCR Emerald builds upon the company’s leadership in POS software and has turned it into a unified platform that helps grocers operate the entire store from front to back. The solution supports cashier-led checkout, self-checkout, integrated payments, merchandising, and enables regional managers and corporate employees access to the analytics and tools needed to optimize loyalty programs and promotions.

NCR has invested in a comprehensive, agile, and API-led retail architecture that lets grocers continually innovate and design new experiences as customers and the industry evolve. By running Emerald on Google Cloud, NCR can offer the solution on a subscription basis, helping grocers lower upfront capital expenditures and ensuring scalability. What’s more, NCR can tap into Google Cloud’s strength in data, analytics, and openness to deliver three key imperatives. Let’s take a look at each of these below.

Run the way grocers need to while leveraging Google Cloud as a single source of logic

Traditionally the POS system lived in the store. If disaster strikes, people still need access to food and essentials so the grocery store still needs to operate. It hardly gets more mission-critical than that. NCR Emerald is built on microservices, leveraging Kubernetes for front-of-house compute, and VMs (See graphic 1 below). This makes it easy to support lightweight clients accessible by store employees via any range of mobile devices, computer terminals, self-service kiosks, peripheral devices like receipt printers as well as legacy applications.

What’s unique is that because Emerald runs on Google Cloud, it supports all those in-store and digital touchpoints mentioned above, but also allows grocers to run lean. Emerald leverages Google Cloud as a single source of truth and operates a lot of what it does out of logic. Every sales transaction coming from every channel, including e-commerce, can be logged via NCR’s Hosted Service and centralized in BigQuery and Bigtable as a transaction data master. This enables the grocer to manage any transactional use case very consistently, whether it e supporting customers who want to purchase in one store and return in another, offering digital receipts or the ability to exchange online purchases in store. Emerald on Google Cloud can help retailers extend capabilities through the power of the cloud but not need to live exclusively in the cloud. In other words, the solution allows grocers the ability to run the way they need to.

Enable data-driven and real-time decision making for grocers

Store managers, regional managers, category managers, and others all require different cuts of the data to do their jobs effectively. However, data silos persist and how data is formatted and arranged can still remain pretty static. Therefore allowing users with different roles the ability to view and analyze that data quickly and in different ways continues to be a challenge. 

As mentioned above, Emerald leverages Google Cloud data management solutions as the central repository for transactional, behavioral, and merchandising data. Every transaction from every store and every channel can be stored via NCR Hosted Service on BigQuery and Bigtable. NCR Analytics then harnesses the advanced analytical and data visualization capabilities of Looker to help grocers get a consolidated view of their business across all channels and then allow employees to slice and dice the data they way they need to. NCR Analytics also leverages the power of Google Cloud AI and machine learning to add another level of intelligence to the retailer’s data. For example, store managers can visualize how well they’re using their real estate and see how productive lanes 1-3 are compared with 7-10 or compare self-service versus manned lanes. By mapping to the retailer’s own catalog, they can also break down category-level performance and trends.

NCR Analytics takes advantage of Google Cloud’s data pipeline to reduce processing time, with scaling and resource management provided out of the box. By letting the cloud store and process the data, NCR is providing the ability for retailers to analyze their data in near real-time across all platforms – a real game changer in the grocery business.

Open APIs let grocers continually enrich the retail experience

Finally, Emerald is built on an API-first architecture managed through Apigee. It uses the power of Apigee as an open API platform to expose how Emerald can work with other NCR applications like loyalty and promotions, and third party applications like mobile ordering and order delivery to enrich the grocery experience for employees and customers. Every API that Emerald uses is available on Apigee, allowing them to share code samples and giving developers the ability to run scripts. This approach can allow retailers the ability to innovate in a fraction of the time and cost, speeding up 3rd party integrations up front and as businesses grow. 

Take, for example, Northgate Market, a chain of 40 stores in California, that were able to transform its digital operations and enable experiences that set it apart from competitors – quickly and simply with Emerald. It took less than 6 months to go from contract to live deployment in the first store. Since then, Northgate Market has been able to extend their intelligence by leveraging the power of Looker and NCR Analytics.

Learn more about how NCR has been able to leverage an open, cloud-enabled architecture to help customers innovate across the retail, hospitality, and banking industries on the webinar “Role of APIs in Digital Transformation”. You can also learn more about how Northgate uses e-commerce to transform customer experience and gain consumer insights.

The past year has given everyone lots to think about—about our priorities as people and as businesses. As the world retreated behind closed doors, we saw how shared interests and experiences can bring us together. As the world grappled with a common enemy, we witnessed just how differently individuals, communities and indeed entire countries can experience a situation. And as we faced seemingly unending obstacles to making it through the pandemic, we saw how making smart decisions based on data can drive meaningful solutions—fast.

That’s why we here at Google Cloud are so proud to partner Univision, the country’s leading Spanish-language content and media company. By partnering with Google Cloud, Univision will be able to accelerate growth across its portfolio of properties, deliver an enhanced user experience for Spanish-speaking audiences and provide the enterprise solutions needed to create the Spanish-language media company of the future.

According to Instituto Cervantes, there are over 580 million Spanish language speakers worldwide. Those viewers, like people everywhere, are avid consumers of streaming content. In Q4 of 2020 alone, viewing time for that content increased by 44%¹, and in 2020, from 50%² more sources. With that surge in demand, Univision needed a cloud provider whose infrastructure could reach Hispanic viewers around the world. With two-plus decades spent building out its network and data centers, as well as global content-delivery capabilities, Google Cloud has the infrastructure Univision needs to reach viewers across the Spanish-speaking world.

At the same time, with such a diverse audience for their content, Univision needs to target that content to viewers’ specific preferences. By applying Google Cloud’s artificial intelligence (AI) and machine learning (ML) technology across its content, Univision intends to personalize content based on shows users have previously watched, enhancing their engagement and viewing experience. 

And as Univision transforms the user experience, it can use Google Cloud’s data and analytics suite to garner deeper insights into its audience and forge stronger relationships with them on an individual basis. With Looker and BigQuery, Univision employees will have access to real-time data to help them make business decisions about programming.

Univision will also migrate video distribution and production operations to Google Cloud, where we’ll help them streamline media workflows and develop innovative new capabilities. Meanwhile, Google Cloud’s tight business and technical integration with other Google services will help ensure Univision reaches viewers on the device of their choice, wherever they are in the world. For example, in the coming years, Univision will expand its global YouTube partnership and will integrate with entertainment features on Google Search that help people better discover TV shows and movies. The company will also use Google Ad Manager for global ad decisioning and Google’s Dynamic Ad Insertion for PrendeTV and future video-on-demand offerings. Finally, Univision will distribute its content and services on Google Play across Android phones and tablets, as well as Google TV and other Android TV OS devices.

We’re thrilled to partner with Univision to help them reach the Spanish-speaking world with their content. With our cloud portfolio, we can help them reach individual viewers around the world, with personalized content that they can consume however they see fit. Best of all, together, we can help them achieve this vision fast, leveraging established cloud, content delivery, and data analytics technologies. You can learn more about the partnership here.