Next-Level Search: Discover the Game-Changing Capabilities of Enterprise Search on Gen App Builder
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In our conversations with customers, few generative AI use cases have driven as much enthusiasm as generative search. Leaders at enterprises know the limits of traditional enterprise search, with queries producing a list of links based on pattern matching, and significant manual investigation required to find the more relevant answers. In generative AI, these leaders see an opportunity to leverage their data more effectively and deeply, including applying it to conversational apps that can answer complex questions, produce accurate summaries that synthesize many sources, and help people get the information they need, faster.
Enterprise Search on Generative AI App Builder (Gen App Builder) lets organizations create custom chatbots and semantic search applications in as little as a few minutes, with minimal coding needed to get started and enterprise-grade management and security built in. Customers can combine their internal data with the power of Google’s search technologies and generative foundation models, delivering relevant, personalized search experiences for enterprise applications or consumer-facing websites.
To date, most approaches to combining generative AI and search technology have been inadequate for the scale and reliability needed for enterprise use. For example, building search by breaking long documents into chunks and feeding each segment into an AI assistant typically isn’t scalable and doesn’t effectively provide insights across multiple sources. Likewise, many solutions are limited in the data types they can handle, prone to errors, and susceptible to data leakage. Bespoke, do-it-yourself approaches are generally no easier, with production-grade solutions often requiring complex tasks like integrating embeddings data with foundation models and significant use case data testing. Even when organizations make these efforts, the resulting solutions still tend to lack feature completeness and reliability, with significant investments of time and resources required to achieve high-quality results.
These challenges demonstrate that to effectively implement generative search, organizations typically need more than access to powerful foundation models. They also likely need the ability to ground model outputs in specific data, so that outputs are more relevant and less likely to include mistakes or “hallucinations.” They generally need safeguards that protect their data, how it is accessed, and how it is used. And they generally need the process to be high-performant and scalable out of the box, making the functionality easy to use even if the organization lacks data science and machine learning expertise.
Let’s look at how Enterprise Search on Gen App Builder helps customers bypass these scale and reliability challenges, so they can start leveraging generative search quickly.
The intersection of generative AI and enterprise data
Enterprise Search on Gen App Builder lets developers create search engines that help ground outputs in specific data sources for accuracy and relevance, can handle multimodal data such as images, and include controls over how answer summaries are generated. Multi-turn conversations are supported so that users can ask follow up questions as they peruse outputs, and customers have control over their data—including the ability to support HIPAA compliance for healthcare use cases. All of this is available as a fully managed service, so developers can focus on building rather than cloud complexity.
Gen App Builder’s out-of-box capabilities can remove the need for data chunking, generating embeddings, or managing indexes, hiding complexity behind a straightforward interface that lets developers build apps in minutes with little or no coding and no prior machine learning experience. With the ability to ingest large volumes of documents and support for both unstructured and structured data, apps built with Gen App Builder help customers solve the long-standing headache of finding relevant information across the organization, turning tasks that used to take hours into quick searches or conversational explorations with an app.
These capabilities are underpinned by both Google’s foundation models and a variety of Google Search technologies, including:
- Semantic search, which helps deliver more relevant results than traditional keyword-based search techniques by using natural language processing and machine learning techniques to infer relationships within the content and intent from the user’s query input.
- Google’s understanding of how users search for information.
- Google’s expertise in understanding relevance, which considers factors such as content popularity and user personalization of content when determining the order in which search results are displayed.
For more advanced use cases, Gen App Builder can be easily integrated with Vertex AI for in-depth foundation model tuning, enabling flexible input and output search formats.
As always with our AI products, Gen App Builder has been evaluated for alignment with our AI Principles, which is reflected by the product’s many safeguards against bias, toxic content, and unhelpful outputs. Whether for prototypes built in minutes or apps with many custom components, Enterprise Search on Gen App Builder offers a robust suite of user-friendly tools for customers across industries and levels of expertise.
How customers are innovating with Enterprise Search
After gaining access to Enterprise Search on Gen App Builder via our trusted tester program, a number of customers are already leveraging the product for novel use cases.
Priceline is harnessing Gen App Builder and Vertex AI for a range of projects, including internal search engines for employees and a new chatbot to assist customers as they make travel plans. Slated to be available across both desktop and mobile experiences, Priceline’s chatbot will help customers find the right information faster via always-on, personalized experiences, including answering nuanced questions like, “What are the best 4-star hotel options in midtown Manhattan within walking distance to Central Park?” and “Can you help me extend my hotel reservation for an additional night?”
“Priceline is charting a course to transform the novelty of generative AI into lasting value for our customers and our business. We believe it’s not just about having the latest technology; it’s also about practically targeting innovation to the right challenges and opportunities,” said Marty Brodbeck, Chief Technology Officer, Priceline. “With Google Cloud as our AI innovation partner, we’re doubling down on our commitment to delivering the fastest, most seamless and informative booking experience for our customers, from personalized planning and travel inspiration to customer service.”
Vodafone is experimenting with Enterprise Search and foundation models on Gen App Builder to build a tool that can rapidly and securely query documents, search, and understand specific commercial terms and conditions. Vodafone Voice and Roaming Services has over 10,000 contracts with other telecommunications companies worldwide, in a variety of formats such as PDFs, images, and complex tables. Searching this document repository is often a time consuming process for employees.
“Every day we introduce and manage new services like 5G to a roaming footprint comprising more than 700 operators in 210 countries to ensure both Vodafone and our partners’ business customers, holidaymakers, and Internet of Things devices stay connected when abroad. With Enterprise Search on Gen App Builder, we are building an intelligent assistant to securely and quickly search contracts.” said Sherif Bakir, CEO of Vodafone Voice and Roaming Services. “With generative AI, we’re accelerating otherwise protracted processes, increasing productivity and operational efficiency.”
Software startup Trender.ai, which creates customer monitoring and intelligence solutions for B2B relationships, is using Gen App Builder to build a product that can synthesize information from social media, public sources, and CRM data so that users can form more productive, personal relationships with prospects and customers.
“With Enterprise Search on Gen App Builder, we have been able to do things in the last month that we had projected to take 12-18 months on our prior roadmap,” said Betsy Bilhorn, co-founder at Trender.ai. “We had expected it would take at least 12 months to build and train models from an individual’s public social, web, and other data, and to then be able to ask questions like ‘What things are most important to this person?’ or ‘When and how is the best way to make an introduction to this prospect that they’ll respond to?’ Last year, we thought getting to this vision was a bit of a moonshot for a startup our size — but now we were able to achieve this in under a month.”
Stop searching for solutions — start discovering insights
We’re excited to see how customers use Enterprise Search on Gen App Builder to leverage data in powerful ways, discover new insights, and create useful, personal, and efficient experiences.
Today, we’re pleased to help our customers accomplish these goals, with the general availability of Enterprise Search on Gen App Builder for customers on the allowlist (i.e., approved for access). Please contact your Google Cloud sales team for access and pricing details. We are also launching two new features within Enterprise Search on Gen App Builder that are available today in our preview offering: multi-turn search, which supports asking follow-up questions, and content recommendations to find semantically relevant content. Access to the preview offering is available via Google Cloud’s trusted tester program. Read more about Enterprise Search on Gen App Builder and sign up for access on our webpage.
We’re also bringing generative AI features of Enterprise Search to our existing solutions like Contact Center AI and Document AI. As an example, starting this month, customers can preview generative AI-powered search in Document AI Warehouse. To keep up with our latest generative AI news, don’t miss The Prompt or our generative AI primer for executives on Transform with Google Cloud.
A Road to Possibilities: Google Maps Platform Website
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For more than 15 years, developers have used Google Maps Platform to deliver location-based experiences to their end users and used location intelligence to optimize their businesses. Along this journey, we’ve made a variety of changes to better support our community as needs have changed and new industries and technologies have emerged. We started rolling out a new website experience, at https://mapsplatform.google.com, to help you better understand the products and solutions best suited to address your objectives. Plus, now you can directly connect to the developer documentation for each product to get started quickly, and you can visualize usage and associated costs to have a better idea of what to expect before getting started.
Getting to your solution faster
Maps, Routes, Places are building blocks that let you develop implementations for any use case. Building for specific use cases, however, typically requires using a combination of APIs and SDKs. To help you quickly understand what’s possible and what you need to build for your use case, you can now visit the solutions tab to select from a list of popular use cases or industries. Once you’ve selected a use case or industry, you’re taken to a page where you can explore relevant products, read helpful blog posts, see how other customers have deployed for similar use cases, and more.
Direct access to developer documentation
Did you know there are more than a thousand pages of developer documentation created to help you get started, unblock you when you’re stuck, and share best practices? Now when you explore a product or solution from the Google Maps Platform website, you can easily navigate back and forth between our website and documentation. Just tap on JS, iOS, Android or API under the product name to get to the documentation you need.
Budgeting for your project
To help you calculate pricing for your project, we’ve introduced a new pricing calculator. Once you find the product and API or SDK you plan to use, pull the slider to reflect your estimated number of monthly requests. This will automatically update the “monthly cost” column for each product and API or SDK you plan to use. If your estimated monthly requests exceed the slider limit, contact our sales team to learn about volume discounts that start at 20% off.
We hope our new website makes it easier to discover our products and solutions, estimate your budget, and start building with our documentation so you can deliver helpful experiences to your users and optimize your business.
For more information on Google Maps Platform, visit https://mapsplatform.google.com.
Notebook Executor Feature of Vertex AI Workbench to Schedule Notebooks Ad Hoc or on Recurring Basis
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When solving a new ML problem, it’s common to start by experimenting with a subset of your data in a notebook environment. But if you want to execute a long-running job, add accelerators, or run multiple training trials with different input parameters, you’ll likely find yourself copying code over to a Python file to do the actual computation. That’s why we’re excited to announce the launch of the notebook executor, a new feature of Vertex AI Workbench that allows you to schedule notebooks ad hoc, or on a recurring basis. With the executor, your notebook is run cell by cell on Vertex AI Training. You can seamlessly scale your notebook workflows by configuring different hardware options, passing in parameters you’d like to experiment with, and setting an execution schedule, all via the Console UI or the notebooks API.
Built to Scale
Imagine you’re tasked with building a new image classifier. You start by loading a portion of the dataset into your notebook environment and running some analysis and experiments on a small machine. After a few trials, your model looks promising, so you want to train on the full image dataset. With the notebook executor, you can easily scale up model training by configuring a cluster with machine types and accelerators, such as NVIDIA GPUs, that are much more powerful than the current instance where your notebook is running.
Your model training gets a huge performance boost from adding a GPU, and you now want to run a few extra experiments with different model architectures from TensorFlow Hub. For example, you can train a new model using feature vectors from various architectures, such as Inception, ResNet, or MobileNet, all pretrained on the ImageNet dataset. Using these feature vectors with the Keras Sequential API is simple; all you need to do is pass the TF Hub URL for the particular model to hub.KerasLayer.
Instead of running these trials one by one in the notebook, or making multiples copies of your notebook (inceptionv3.ipynb, resnet50.ipynb, etc) for each of the different TF Hub URLs, you can experiment with different architectures by using a parameter tag. To use this feature, first select the cell you want to parameterize. Then click on the gear icon in the top right corner of your notebook.
Type “parameters” in the Add Tag box and hit Enter. Later when configuring your execution, you’ll pass in the different values you want to test.
In this example, we create a parameter called feature_extractor_model, and we’ll pass in the name of the TF hub model we want to use when launching the execution. That model name will be substituted into the tf_hub_uri variable, which is then passed to the hub.KerasLayer, as shown in the screenshot above.
After you’ve discovered the optimal model architecture for your use case, you’ll want to track the performance of your model in production. You can create a notebook that pulls the most recent batch of serving data that you have labels for, gets predictions, and computes the relevant metrics. By scheduling these jobs to execute on a recurring basis, you’ve created a lightweight monitoring system that tracks the quality of your model predictions over time. The executor supports your end-to-end ML workflow, making it easy to scale up or scale out notebook experiments written with Vertex AI Workbench.
Configuring Executions
Executions can be configured through the Cloud Console UI or the Notebooks API.
In your notebook, click on the Executor icon.
In the side panel on the right specify the configuration for your job, such as the machine type and the environment. You can select an existing image, or provide your own custom docker container image.
If you’ve added parameter tags to any of your notebook cells, you can pass in your parameter values to the executor.
Finally, you can choose to run your notebook as a one time execution, or schedule recurring executions.
Then click SUBMIT to launch your job.
In the EXECUTIONS tab, you’ll be able to track the status of your notebook execution.
When your execution completes, you’ll be able to see the output of your notebook by clicking VIEW RESULT.
You can see that an additional cell was added with the comment # Parameters, that overrides the default value for feature_extractor_model, with the value we passed in at execution time. As a result, the feature vectors used for this execution came from a ResNet50 model instead of an Inception model.
What’s Next?
You now know the basics of how to use the notebook executor to train with a more performant hardware profile, test out different parameters, and track model performance over time. If you’d like to try out an end-to-end example, check out this tutorial. It’s time to run some experiments of your own!
redBus: Mastering Big Data with Google BigQuery
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In 2006, online travel agency redBus introduced internet bus ticketing in India, unifying tens of thousands of bus schedules into a single booking operation. (Think of it as Expedia for bus booking.) Using BigQuery, redBus crunches terabytes of booking and inventory data in mere seconds and at a fraction of the cost of other big data services. BigQuery also helps engineers fix glitches quickly, minimize lost sales, and improve customer service.
Challenge
Executives at the Bangalore-based redBus needed a powerful tool to analyze booking and inventory data across their system of hundreds of bus operators serving more than 10,000 routes. They considered using clusters of Hadoop servers to process the data but decided the system would take too much time to set up and would require a specialized staff to maintain it. It also would not provide the lightning-fast analysis they needed.
“It would have taken at least a couple of hours to analyze anything,” says Pradeep Kumar, a technical architect at redBus. “Crunching very large data sets would have been a day’s job. We needed something more powerful to get the real-time analysis we were looking for.”
Solution
Kumar and his colleagues learned about BigQuery and realized it was the right match for their data processing needs. The web-based service, which enables companies to analyze massive datasets using Google’s data processing infrastructure, is easy to set up and manage since its simple, SQL-like query language doesn’t require complex technology or specialized personnel. It also has low overhead costs.
The redBus team uses BigQuery as part of an intricate data collection and analysis process. Applications hosted on a range of servers continually pump information related to customer searches, seat inventory, and bookings into a centralized data collection system. Engineers upload the data to BigQuery, which provides answers to complex queries within seconds. For example, BigQuery helps redBus staff:
- Learn how many times customers searched for seats and found none or very few available, indicating more seats should be added to a route
- Investigate decreases in bookings and notify engineers if a technical problem is the cause
- Identify server problems by quickly analyzing data related to server activity
Results
BigQuery provides near real-time data analysis capabilities at 20% of the cost of maintaining a complex Hadoop infrastructure. Queries that would have required a day to analyze on a Hadoop framework take less than 30 seconds using Google’s web-based service.
“We explored several data analytics solutions. Nothing comes remotely close to the sheer power of Google BigQuery,” Kumar says. “It made large-scale data collection and crunching possible with little effort, which has translated to a significant business advantage.”
Google Cloud Platform results
- Analyzes data sets as large as 2 terabytes in less than 30 seconds using a simple, SQL-like language
- Saves time analyzing technical problems and customer booking trends
- Spends 80% less than they would have on a Hadoop infrastructure and avoids setting up and maintaining a complex infrastructure in-house
- Strengthens the company by improving customer service and engineering quality
The fast insights gained through BigQuery are also making redBus a stronger company. By minimizing the time it takes staff members to solve technical problems, BigQuery has helped improve customer service and reduce lost sales.
“Getting to the root of problems used to be really time-consuming,” Kumar says. “By the time we figured it out, customers might have given up. Now if there are booking problems, BigQuery helps us understand the reason right away. Choosing Google BigQuery was the right decision for our company.”
Seven-Eleven Japan Leverages Google Cloud’s Performance and Speed for Real-time Business Insights
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With the rise of technologies like smartphones, retailers have felt the pressure to meet evolving consumer needs and expectations. Seven-Eleven Japan(“SEJ”) has long been on the forefront of this thanks to the way they develop and invest in IT. However, in recent years, Japan’s leading convenience store chain has struggled to maintain its complex legacy systems at the rate needed to keep up with today’s rapid digitization, spurred on by the increasing proliferation of smartphones and an IT vendor-dependent structure.
Legacy systems limiting real-time responsiveness and innovation
Since its early days, SEJ has been proactive in adopting information technology, mainly relying on technology solutions from Japan’s leading vendors. But as the systems have grown, key business issues have been resolved using a vendor-dependent structure rather than being driven by SEJ’s own needs.
Datasets and business logic were combined and built into legacy environments, gradually leading to data silos. As a result, data was distributed across multiple systems, causing a variety of problems, including the inability to efficiently retrieve data when needed, delays in accessing data collected in individual stores, and difficulties taking measurements at the right time in business operations that require real-time responsiveness.
Connecting different systems also takes time and money, and the lead time for introducing new services—from planning to development and launch—has been longer than expected.
To solve these problems, SEJ’s IT department built “Seven Central”—a new platform for practical data use launched in 2020 to support the company’s future IT strategies and digital transformation initiatives.
At its core, Seven Central’s ultimate purpose is to allow real-time data views. Versatile, real-time datasets—such as point-of-sale (POS) data from 7-Eleven stores—are consolidated into a centralized location in the cloud. They created a simple data mart that provides data via an API to enable them to respond more quickly to requests from individual departments.
“In such uncertain times, it’s vital to use data to make quick decisions,” says Izuru Nishimura, Executive Officer and Head of ICT Department. “Each department across the entire company will be able to gain an immediate understanding of the situation based on the most up-to-date data and respond accordingly. This is why we built Seven Central.”
Google Cloud selected to help SEJ build and grow their data cloud
Today’s rapidly changing business environment has also highlighted the risk of IT support becoming a bottleneck. The long-term strategy is to gradually expand the datasets managed and collected in Seven Central according to business needs.
In the first phase, SEJ collected POS data from all 21,000+ stores to enable real-time analysis. Moving forward, they would like to collect other relevant data—for example, unstructured data, such as images and videos, or master datasets that are currently stored externally.
Google Cloud was already a top contender when SEJ started developing Seven Central in 2019. They compared various public cloud services besides Google Cloud, focusing on three main capabilities.
“We placed particular emphasis on service scalability to drive future digital transformation; security when handling data, which is the lifeline of our company; and finally, openness,” says Nishimura. He emphasizes that openness was perhaps the most important factor for choosing Google Cloud. Breaking away from the negative aspects of an entirely vendor-dependent system enabled them to build an agile development system with multiple vendors.
Google Cloud technologies including BigQuery and API management platform, Apigee, play a vital role in Seven Central. BigQuery’s high-speed processing at petabyte scale and fully managed infrastructure helped keep costs low during development and verification.
“Data is stored in a way that allows you to share it easily across organizations, which helps solve the issue of data silos from the perspective of scalability. I also like the fact there are some interesting features that could be used in the future—like BigQuery ML, which enables machine learning on BigQuery,” says Nishimura.
Apigee allows SEJ to separate datasets and business logic, which is one of the key points of Seven Central. While the trend these days is to standardize interfaces using an API, the reality tends to involve many different APIs rather than the introduction of one unified API. With Apigee, SEJ provides a single unified API for all of its data cloud, and they can now understand what data is used thanks to Apigee’s API usage visualizations.
“Right now, we collect data from all 21,000+ stores,” says Nishimura. “But in anticipation of a future expansion in business operations, we have designed a system that can scale up and run without issue, even if we were to have 30,000 stores, with 1,000 customers per store per day, purchasing five items per person.”
Real-time insights with BigQuery and Cloud Spanner
Google Cloud partner Cloud Ace came on board early in the planning phases. Based on their recommendations, SEJ decided to continue making full use of BigQuery to analyze data collected from all 21,000+ stores throughout Japan, while also using Cloud Spanner’s availability, near-unlimited scalability and transactional consistency to help achieve the real-time results needed for the project.
“Given that both the data and the regularity with which it is accessed are expected to steadily increase in the future, we chose Cloud Spanner as backend storage for data delivery via API. We consider it a good choice,” says Shota Kikuchi, General Manager, Consulting Department, Technology Division, Cloud Ace Co., Ltd.
Finally, they chose to use Google Cloud’s Stream Analytics Solutions messaging service for collecting POS data in real time, which can then be put to immediate use with Cloud Spanner and BigQuery.
High-speed responses exceed targets and create new value
Seven Central went live in September 2020 with surprising results.
They initially set a target time of one hour from when a customer makes a purchase to the point when Seven Central can use that data. But when the final system was first tried—it took barely a minute. Moving forward they estimate that the latest inventory data from the service side will become available within a few minutes of being added to the system.
“This is real innovation, and I must admit that I am quite surprised. As well as being able to solve existing issues, we also hope it will lead to new improvements and services that have been unimaginable up until now,” says Nishimura.
The team hopes to roll out the Seven Central platform in all companies affiliated with Seven & i Holdings—not just SEJ. They also plan to explore Google Cloud AI and machine learning technologies to take on challenges in new areas. For example, they are investigating the idea of clustering individual stores using BigQuery ML.
Seven Central has already attracted attention from many departments and received a lot of requests. Nishimura and his team say they hope to continue to grow Seven Central while still observing their fundamental principles—not including business logic, maintaining real-time results, and staying true to the uniqueness of SEJ.
Learn more about Google Cloud smart analytics solutions.
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Measuring and Improving Speech-to-Text Accuracy
Google Cloud’s Speech-to-Text API has a large number of uses including making customer service teams more effective and increasing their ability to improve customer experience.
Google Cloud’s Speech-to-Text API provides incredible accuracy out of the box. What many might not know is that it also has new tools for enhancing accuracy and customizing the model for your industry, domain, or use case.
In this video, Calum Barnes, Product Manager, Google Cloud, offers an overview of Google Cloud’s Speech-to-Text abilities, then he talks about how you can measure the accuracy of speech to text on your own data. He also discusses what you can do using Google Cloud tools to improve your Speech-to-Text accuracy levels.
Come learn how Google measures accuracy and how you can use its tools to customize your model and improve accuracy. Barnes will walk you through the basic concepts and introduce a lab that you can complete later on your time.
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